Ms. Celeste was absolutely awesome, even over the phone. Some of the finest customer service I have…read moreever had the joy to experience. We needed a shower chair after an accident. We called; the chair was at our home within two hours. Free delivery. I needed to extend the period we needed the chair. Called Ms. Celeste up, no problem, call us when you're ready for it to be picked up. I cannot stress enough what a wonderful company Hudson's Wheelchair Rentals and Ms. Celeste are. I highly recommend this company.

Ms Celeste has been absolutely wonderful. I wanted to be very careful about renting the correct…read morescooter to be delivered. We will be using it while we are at a national sewing convention. Smocking Arts Guild of America. I tried two other places but they were not in the area I needed. Ms. Celeste relieved my fears right off the bat. Her soft soothing calm voice confirmed I had dialed the right location for delivery of two scooters to the Hotel we will be staying at for a week. Ms. Celeste talked with me for some time explaining how things will be handled on their end. She had a coupon available to give me a discount And that helped so much. I did not have the money available the day I ordered it but she said I could pay anytime as long as it was before October 12 ... the day of delivery. I called today October 3 with my payment information and once again Ms. Celeste's kindness was evident even over the phone. She remembered me and my order. If you need a scooter or a wheel chair to rent ... I highly recommend Hudson's Wheelchair rentals. Thank you.

I will not give any ratings at all!!! Take your business…read moreelsewhere and I mean elsewhere. I've been calling and talking to so many employees in this firm and have been advised to leave messages if the managers don't answer. Numerous times, I have been there and done that SINCE DECEMBER 2022. Here we are January 2023 and NO PROGRESS! On Friday January 20, 2023 I spoke with a manager, who referred a Technician in the Mobility Home Department to me. I explained about the numerous phone calls I have made since last year and he listened to my pleas and decided to take on our dilemma even to go as far as scheduling to come out on his own time for Saturday January 21, 2023. From 2 PM to 3 PM. On Saturday January 22, 2023 at 11 AM I decided to call the technician to confirm our appointment and he responded that it's still in progress and we will meet around 2 PM to 3 PM. I DO NOT LIVE with my 82 year old Mother but made arrangements to drive there to wait for this appointment that "THE TECHNICIAN SETUP" not me! So I was waiting and waiting and I was worried because we also have church services to attend at 5 pm. I called the technician to find out if he's still coming but I went to voicemail.. 3:45 pm I called again and I went to voicemail. I called again and left another message with the technician that we've been waiting at my mothers residence but he never answered my calls. All I really wanted was a common decency to know if he cancelled or got held up but he never responded to my voicemail or text. My mother and siblings had also prepared the house prior to him coming for the appointment that he made! Sunday January 22, 2023 The technician finally calls me at 11:22 with an apology that he had a family crisis and his sister was in an accident! I told him that I am sorry to hear that and that life happens BUT if he can call me to tell me that a day later why didn't he tell me that on the day off HIS appointment that he scheduled! We put our schedules on hold for companies who set the appointments up and then stood us up! What a shame!!!!! I'm done with this Company! It's terrible for what they did to us from the get go! You did not just affect me but my 82 year old mother and disabled Sister! Inhumane to treat us like this From the very beginning I simply asked, Do you not want our business and we will go elsewhere but they strung us along with empty promises!!!!

Carolyn helped us find just the right vehicle for our elderly mom. She did a fantastic job of…read moreeducating us on all the options... And her insight and expertise helped us find a great van without breaking the bank.

We needed a van to help with my father's needs. Mobility Works helped fit him with the right lift…read moreand van. Could not be more thankful for their honesty and guidance throughout the entire process. They provided exceptional customer service and showed a genuine desire to help us with our needs. Thank you the Mobility Works team for all you did to get us going.

We purchased a Handicare 1100 chairlift for my husband's mobility issues in 2022 . He used it for…read morea year until his death in 2023. I did not have it removed after his death because it has helped me carry the laundry and Christmas decorations up and down the stairs since then. I do not need it for mobility issues. After four years it started making a squealing noise so I called Area Access to schedule a service call. Wow, what an eye opener that was! First I asked approximately how much a service/maintenance call would be and was told $240 for the first 30 mins and $45 for every 15 min interval thereafter. Are you kidding! It takes the repair man 30 mins to get his equipment out of the truck and set up before even diagnosing the problem. Then the girl tells me that they have a new policy where before they'll schedule service they want your credit card info to keep on file. That was the deal breaker for me. First, I was probably looking at a minimum of $500 to diagnose the problem and then have to pay for whatever parts it needed (at $45 every 15 mins). Then Area Access employees have access to my credit card info which will be kept in their files. Does Area Access vet their employees? If so to what extent? Bottom line, if we had known that this lift was a Norwegian patented product so nobody other than Area Access can provide service on it, plus what their service call rates were, we would've made a completely different decision. Since I don't need the lift for my mobility it's cheaper for me to have it removed rather than pay to have it annually service, which is what is recommended. If I had done that I would've paid for what it originally cost by now. Anyone planning on buying one of these lifts, look into the maintenance costs. It is hideous what this company charges people for annual maintenance on this equipment. People who are probably living on a fixed income but need this lift to stay in their homes.

It's amazing, perhaps unbelievable, the ratings these people get in Google Reviews...makes me think…read moremaybe a bot or an employee wrote them! The installation went fine but repairs are hard to schedule despite the critical nature of the need of their customers. Not very polite either

Start to finish it's all about customer service and treating people right. My hospital bed could…read morehave been fixed but the cost out-weighed the benefit and he talked us through everything. Very straight forward and very honest. I wouldn't hesitate to recommend them.

A very rare piece went missing off my wheelchair lift and I had the fortunate experience of meeting…read morethe owner Chip Jones who had to order the piece for me. Chip provided me with accurate, consistent, and timely information of when I could expect the piece's arrival. When the piece arrived, Chip was extremely flexible with his work schedule and satisfied my service expectations. It was very apparent to me that this family owned business values their customers and will do what it takes to serve each and every customer with professional and courteous service. Today it is hard to find a brick and mortar establishment with good old fashioned customer service. Look no more, give Chip at VVC a chance to service your needs. He sells and repairs vacuums and wheelchairs and is located on West Norfolk Road in the Churchland area of Portsmouth!