Everyone at 101 Mobility of Orland Park was terrific and very easy to work with. They installed a…read moreStiltz elevator that is used every day. I love it. Thank you for helping us stay in our home. Kudos to Rick, Laurie, Derrick and all. Your customer service and collaborative style is much appreciated.

Just had my Bruno Elan stairway lift installed and I couldn't be more pleased. From connecting with…read moreLaurie who is very helpful to having the owner, Rick, come out to discuss the various models and take measurements for my installation and lastly to Kyle for his expert and expedient installation (about 1 hour). I am a professional (dentist) and know another professional when I encounter one; 101 Mobility is a very competent and professional company who gets my highest recommendation. Dr. Michael B.

There was man working there. He was EXTREMELY helpful!! I would recommend this store to every one!!read more

This small business fills medical equipment needs at a time when someone does not have the time or…read morehealth to hunt around. Box stores no longer display needed put together equipment. Amazon is often not a substitute for experienced personnel assistance for best product need and sizing. A PT friend referred me to this small store front with an affordable treasure inside providing a sized walker, a tripod cane, an exercise wheel, and even fitted an appropriate knee brace for workouts.

RENTER BEWARE! This company straight out lied to me about the time my scooter was delivered to my…read morehotel and where my scooter was. When I called he told me my scooter had been delivered to the hotel first thing in the morning, and it was my responsibility to find it. He refused to help me or do anything until I confronted him with the facts and told him I would write a review, then his story totally changed and my scooter was delivered then...

My mom passed away May 1. I called A2Z May 3 for a pick up of her bed. They said by Friday. I…read morecalled Friday and they said the next week. We are in week 3. I had to call THREE times TODAY just to get them to tell me they will come sometime early this week but cannot tell me more than that. My mom passed away IN THAT BED and I need to get it out of my house!! This is the worst customer service I have ever had, esp in these circumstances. (when the delivery driver brought the bed, he didnt where a mask - which this was November 2020... you know you are bringing a HOSPITAL bed... good chance it could be a high risk person!)

I haven't really had the issues some others describe here. A sleep study in 2023 determined I had…read moresleep apnea and the University of Chicago doctor arranged for Fitzsimmons to supply a CPAP and related consumable supplies. I had appointments to be fitted for a mask and review operation and maintenance schedules. This was all painless and the person who helped me was great and answered all my questions. She provided a printed schedule for replacement of certain parts (filters, masks, tubing and chamber) with time-frames showing when I should order them based on insurance coverage. Easy enough. There's a specific number I have to call to reorder supplies. Usually when I call, the person checks my schedule and can tell me what I'm eligible for based on insurance, which is also helpful. The only issue I ever encountered was possibly due to miscommunication or misunderstanding. I called and tried to order supplies this spring and the person I spoke to this time said I needed to give them a credit card due to some new policy for 2025. I've had enough medical billing errors to know any kind of prepayment or auto billing is a very bad idea, so I declined. I decided I would instead try a different company who also had convenient online ordering. That company was uncommunicative and I waited a month with no supplies or followup. Finally I called and canceled and went back to Fitzsimmons, who this time didn't request a credit card... not sure what happened there. I get a text with whatever co-pay wasn't covered by insurance, I check it against Blue Cross to make sure it's correct, and pay it through their billing portal. The people I've spoken to have all been completely fine. I've had zero issues with rudeness. Overall, apart from lacking online ordering and the weird credit card misunderstanding, this company is pretty together and easy to work with.

Their billing department is horrible. In a 10 day period I received three different invoices. When…read moreI called to ask why they cannot just send a combined invoice, they took no responsibility and blamed my insurance. Plus, they won't stop calling me trying to sell me more supplies that I had just received weeks before.

In the end the durable medical equipment is used and does not function correctly. They never…read morereturn calls always voicemail over charges for the item the CFO Rich told me the item was $2360 and charged $2600 so that made up for the tax. Then at one point the price was up to $2800!?!? Durable medical prescription equipment charging me tax is the right?!? Also they talk to much and never let you explain what you need. The CFO Chief Financial Officer said your a woman and you will never be satisfied. Wanted to return the item request they pick up sure we will mail you a check in 30 days!?! We have to have everything Re certified before we give a refund. Still waiting for them to pick up the portable unit and refund on a non working unit When Gil and Vanessa their therapist promise everything and truly do not listen. The equipment does not work for me and they are not trying if I call and leave message at 9am you would think someone would return my call before nine hours this is an oxygen dependent person you are trying to help. They talk over you so I would not recommend this medical supply company. Also for promotional on financing they do not know their products. Promise a payment $22 lower than what was received no truth in lending for terms. Big buyer beware

From the owner: At True Respiratory Care & Medical Management we offer Durable Medical Equipment, At-home…read moreRespiratory Care Services & Acute and Post-Acute Respiratory Therapy Staffing. Visit us online or call us for your medical equipment needs.

I've also had issues with insurance being a pain to navigate (but the blame there lies with how…read moreInsurance company claims work, then the equipment provider). I shopped around and they had the best rates for pumps ... better than Aeroflow so I gave them a chance. Neb Medical denied my claim originally, and sent me a bill for $200. I called customer support multiple times before they connected me with Alyssa in their billing department and she straightened everything out. She clearly cares about the customer experience (and I hope that's reflective of how Neb Medical approaches customer care). She's been a star and it's turned around my experience with the company.

What a scam of a company. They billed my insurance $295 for a nebulizer that retails $40. They are…read moreapparently out of network so outside of what my insurance paid they want me to pay $95. I plan on mailing them back the nebulizer and buying it online for $40. What a markup and scam. Zero stars if I could.

I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

Excellent customer service, joyful, beautiful office. The office is professional & attractive. The…read moremanager is efficient and attentive to detail. Wow.

WATCH YOUR VALUABLES....Had them come in to help my parents, was awesome, they help with light…read morecleaning and organizing top of the dresser, bathrooms and kitchen. until I've noticed that money and jewelry was missing. Called and talked to them about it and to see if they saw it or moved it to a different location, the lady on the phone yelled at me and blamed my Family doing it.so pissed off and upset, just wanted to know if she saw the jewelry..NEVER AGAIN ..

Booking was super easy. Great communication throughout. I had to change my reservation two days…read morebefore and did so by text with no problem. I received a text the morning of letting me know my driver was on schedule and he arrived right on time. Driver got my mom in taxi no problem and secured her scooter down. Everything was easy from beginning to end. Would definitely recommend.

I'd like to thank ChitownCabbie Taxi Service for their prompt response on a last minute request…read moremade for their service. Joseph, the driver, was very professional and trustworthy. I have used them a few times and will continue to do so. Thank you!