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    Mobility Moto

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    5 months ago

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    3 years ago

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    El Mirador Surgical Center - El Mirador Tower

    El Mirador Surgical Center

    3.9(69 reviews)
    2.2 mi

    Horrible Place. They are only about Money; they could care less about the people they are serving…read more They wanted me to pay a $6,000 co pay for my deviated septum surgery. Up front, the day before my surgery. I asked to set up a payment plan, and they refused. They said either I pay the $6,000 or cancel the much-needed surgery. It's okay, I just won't breathe... Only Rich people get care. Not the middle class... what do I pay for insurance for?

    I have had four surgical procedures here in the last two months and several procedures here over…read morethe last few years. Up until today I gave this facility high marks. The "Good"- most of the nursing staff are excellent! My only suggestion to one of the nurses, when a patient is using a medical device to walk /stand and is there for a procedure to help reduce pain, allow them to sit down instead of asking them to stand in a hallway to answer numerous confidential health questions & sign numerous forms/consents. Consideration of your patient's comfort is what CARE is at its essence. The "bad"- Reception. I signed in upon entering the facility on the computer at front desk. No greeting. After waiting in reception for just short of an hour I went up to one of the three individuals working there to ask about the reason for delay. She seemed surprised I was there (as if she had no idea) and told me she would get my paperwork together "right away." She did so. After completing all signatures she told me to have a seat. About ten minutes later she yells out my name from reception desk and states " I need your copay." Side note- When I was at the facility two weeks prior for another procedure the male receptionist (sorry I don't have his name but he is the only man working there as a receptionist) accidentally charged me two copays. I did not make a big deal out of it and I offered to leave it on file as a credit to pay for today's co-pay. I went back up to the reception desk. I explained the situation and reminded the male receptionist of the incident. He asked if I had a receipt. I told him I could produce one from my cc app. He then seemed to remember me and stated "oh yes, that credit was used for today's copay." I then asked " well then why is the young lady standing next to you asking for a copay." They started talking to each other and walked away. I have worked in healthcare for over 33 years. Three strong recommendations to the receptionist working at El Mirador Surgery Center: 1) Try and greet clients and acknowledge arrival within the first 1/2 hour AFTER their arrival time and try and update them when there are significant delays 2) Learn to say " I'm sorry" and admit an oversight when you've made one. 3) Communicate w your co workers so you present like a unified team instead of communicating conflicting information to a patient while you are standing right next to each other. Signed an RN that KNOWS we can do better. Thank you.

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    El Mirador Surgical Center - Building directory (as of 2/1/2023 visit)

    Building directory (as of 2/1/2023 visit)

    El Mirador Surgical Center - Main lobby with the world's slowest elevators.

    Main lobby with the world's slowest elevators.

    El Mirador Surgical Center - Congratulations! It's a Girl!

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    Congratulations! It's a Girl!

    Sunrise Poppy Transportation - We provide Wheelchair/Gurney transportation to your loved one

    Sunrise Poppy Transportation

    5.0(6 reviews)
    43.0 mi

    I was on vacation in Palm Desert when I broke my right tibia and spend 10 days in a Palm Springs…read morehospital. When it was time for me to be discharged to an Acute Rehab facility I arranged to be at one closer to home in Ventura County. Transportation was not included so we found Sunrise Poppy. I was transported via a gurney by van from bed to bed, with minimal discomfort on the injury site. I felt secure on the ride so I was able to be calm and rest during the 3 and 1/2 hour transfer. This was a great decision and recommended using them without hesitation.

    When they say "they go the extra mile," I can testify that statement is true. It is very rare to…read morefind a business outfit that is honest, compassionate to their clients needs and most of all, caring. From the owner to his whole staff, they are friendly and professional. They went above and beyond to help our family to transport my sister to the dialysis center. She had to be transported in a gurney and they were very careful with her. We can always rely on their punctuality. A couple of times, they had to accommodate our last minute need to transport my sister back home from the hospital. They squeezed us into their schedule so we can take her home. We could have not found a better transportation service than Sunrise Poppy Transportation.

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    Sunrise Poppy Transportation
    Sunrise Poppy Transportation
    Sunrise Poppy Transportation - Our drivers will always check you or your loved one in to your appointment at the front desk or reception area.

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    Our drivers will always check you or your loved one in to your appointment at the front desk or reception area.

    Mobility Moto - medicaltransportation - Updated August 2026

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