The Carlotta is a beautiful, full service facility. Our loved one is thoroughly enjoying living…read morehere! The restaurant is outstanding- shout out to the top notch kitchen staff, chefs, servers, especially Russell! The activities are very diverse, so many options- cultural, educational, fitness, socials, it is amazing! Brand along is a powerhouse! This woman does it all as far as keeping residents engaged and she does it so well, always smiling, even through her own physical pain! She truly deserves a raise! Corey is the Executive Director Assistant and is very caring, hard working and extremely helpful! When he says there is an open door policy, he means it. I highly recommend taking a tour of the facility if you or a loved one are looking for a lovely assisted living facility.

Had a horrible time there. The bed was very uncomfortable and at night could not sleep because I…read morehad terrible back pain. I was writing around in the bed, to the point where I almost fell off. Tried to get help but my room was at the very end of the hallway and someone closed my door, without asking, and I yelled for help without success. When help finally came, after who knows how long, I was almost on the floor. I confronted the night nurse about my closed door and why wasn't rounds done during the night to check on patients, her answer was that they give out meds. at certain times, as well as meals and that's when they see patients. So, I said that we have to go by their schedule instead of the other way around- they're supposed to be looking after the residents there as that is their job. I could not believe how backwards her thinking was and leaving the residents in a potentially dangerous situation. Obviously, she, as well as the night staff, either need to be better trained about how to care for residents at their facility, or relieved of their duties. I ended up going to the ER and never returned to that awful place. Addendum: Received a reply from the Director, stating that I was at "The Springs at the Carlotta" not The Carlotta. Very confusing. I apologize but having 2 separate facilities at the same location, with virtually the same name, is very confusing. The above review was meant for The Springs at the Carlotta. Cannot find this facility on Yelp but will continue to try or write to them directly. Again, sorry for the confusion.

While both of my parents were under care here for over two months, I was very impressed with the…read morepersonal attention of their administrators, nurses and "Joey." Joey appears to be Desert Springs' point man or concierge. During all my family member visits, Joey routinely greeted us and helped us through any and all of the problems that come with parents under healthcare. We all were so appreciative and impressed by him. It's comforting to know that your parents will be treated by someone like Joey who acted as if my parents were his own.

Though most everyone is very nice. They are very lax when handing out medications. They must wait…read moretill they run out of a person's medications, then they order them. They usually give me my morning seizure pills just before noon. Then they expect me to take my night time seizure pills about 4:30pm. Them my next dose which is due in the morning. I dont get till 20 hours later, bull. Ive been taking seizure meds for 59 years & Im very prompt with my meds. They dont seem to care. If they can wake me up at 5:00 or 6:00 am, there's no excuse that I should have to wait till late morning for my seizure meds. I dont enjoy having seizures so Im serious & prompt about my meds. Not when they get around to it. I wouldn't recommend this place to anyone.

Amazing care, very clean, professional and friendly staff. We were very impressed with the care…read moremy mom received .

Do not take your loved one here. We took our mom after a brain surgery where she fell 3 times…read moreinitiating another trip to the hospital. Not one nurse from facility was there to inform EMT staff about my mom and background. My mom fell because she kept trying to get out of bed early in morning to use bathroom. The excuse the staff gave was that they don't have enough staff to watch patients over night. I was given a phone call myself to ask if I could go and sit with her because they didn't have anyone.

I've got multiple Senior friends living at Brookdale Mirage Inn and they love it!…read more My friend who lives there needs assistance to Drs appointments as her family lives out of town so Brookdale at Home takes herr- listens to the Dr asks questions so I ket her family know how the visit went. The food is good and the Staff are great. Brookdake at Homes Manager Sharon gives me comfort to know my friends are being cared forgoing to activities, etc.

YES This is my forever home. I love it here. I wouldn't live anywhere else. The staff is amazing…read moreand the community is most congenial. I believe the department heads have us in mind always.

My 90 year old other spent the final week of her life in the…read morecare of this facility. The care my mother received was outstanding. Our family was blessed to know she was treated with dignity and comfort during her passing.

Choosing a skilled nursing or an assisted living location for your parent is one of the most…read morecrucial and difficult tasks of an adult child as we switch roles taking care of our parents. So this review has a background of research in the desert area in which choices were available and fortunately finances did not get in the way of choices. I have been to the care facilities rated well and those not so well...and there are factors that I learned which are most important making your decision...size, care concern of the staff, administration, activities, actual accomodation, cleanliness, and sound ( you would be surprised how loud some places are due to room placement, thin walls, guests sitting alone in a hallway or inefficient response to call buttons so the place is just bells going off and sadly the lone patient or resident yelling for help.) I have visited the ones with stunning grounds and lobbies only to find the rooms dated and the staff overworked or doing the minimum to keep your loved ones alive. I have seen medical mistakes where fail safe systems failed due to staff not following protocol. So if I have to say one thing to anyone looking for their parent don't be fooled by the whistles and bells, don't be fooled by the fancy exterior or lobbies or a few lounges truly look inside. So now my review...Emeritus has been a consistent oasis for my parents. first my dad in their skilled nursing then my mom in both skilled and assisted living. ( Please note: I made a mistake for three weeks sending my mom elsewhere to another skilled facility in Palm Desert that allegedly had a great reputation with the pretty lobby and grounds etc but it turned out to be a place whose reputation did not match its care level and was more hype.Though the staff had competent members, mistakes were made too many times for comfort) this is to show my review is not solitary I visited numerous facilities while researching a place for my parent(s) Emeritus is clean, a quiet place where your parent or loved one can heal if in skilled nursing, they actually care and learn names, and work to improve your loved ones well being...you never sense the business side only the care side and they make the effort to comfort your parent and your concerns (only complaint which is common in skilled nursing was the food but you don't go there expecting fine dining). Their assisted living is lovely small quaint with activities. The RNs and CNAs are top notch and interact with guests, and know everything that's going on at anytime with all their guests and management is great. Accommodations are clean well thought out and with huge closets ( ok that may not be important to you but when your parent down sizes the ability to keep a lot of their personal clothes and items is very important) food is better ;) I simply can't say enough about this facility it's a little gem. And being across the street from Eisenhower hospital near many doctors is a plus. Now I don't know about other emeritus properties I can only judge this one, so this review is only about Rancho Mirage. So when you begin to look, consider this property for your parent and your piece of mind when you go home just knowing he or she is in safe hands is vital....because in the end that is all that matters.

Today I had the best experience working with Natalie from Desert Nursing Concierge. In one phone…read morecall, she was able to help me solve an issue with scheduling a post-surgery home health nurse for my husband--when our hospital's home health team failed to deliver on their promise of providing qualified home health care. Natalie was extremely professional. She listened to our post-surgery nursing needs, suggested a staffing plan which, incidentally, was outside of her company's scope of services since I wanted insurance to cover the expense, and then she went the extra mile to help coordinate with the 3rd party she referred to ensure they could help me. If the insurance provider referred doesn't work out, you can be assured I will be using Natalie's services and paying out of pocket. Her pricing for an RN or LVN was extremely fair and reasonable. And, if her staff is as attentive and goes the extra mile like Natalie, you can be guaranteed that you'll get the excellent care your loved ones deserve.

From the owner: Referral Agency for nurses and caregivers…read more Case Management Services included for every established client. Blood sugar monitoring, blood pressure checks, Fall and safety risk assessment, Skin assessment/wound care, nutritional assessment, Medication review, colostomy care, diabetic care, Lab Concierge Home Services 24 Hour Nurse Hotline. A unique service provided where caregiving and nursing services collaborate with your primary physician and family. Collaborative care and communication is essential for the well being and safety for our clients. Prevention is the key.

We worked with Sylvia who spent the day with my brother and me looking at community options for our…read morefather. She was excellent! She asked pointed questions about his needs and then listened to our concerns and expectations. She helped us find the right fit for him and we couldn't be more grateful.

Leann is superlative! She assisted an elderly friend with finding the optimum senior community…read morewhere he can thrive and feel comfortable for his remaining years. To say she is competent, a font of knowledge, and caring is an understatement. She is quite responsive; excels at coordination; and will work diligently to quickly address any concerns, questions, or issues. It's hard to imagine anyone more suited for this role than Leann. Her focus on the client's needs and desires is without parallel; and her friendly, compassionate nature greatly mitigates what might otherwise be a stressful process.

I filled out a form on their website and within five minutes Tina called me and it was 7:30 on a…read moreTuesday morning as she was still driving in her car to work! Amazing. She was so sweet and very helpful to my needs. Serenity hospice in in Palm Springs didn't call me back for four days and still hasn't. I really can't say enough about Tina and her business.

I cannot say enough good things about Heart of Gold Nursing. They are by far the best nursing…read moreagency I have ever worked with. I am the Director of Nursing of a local hospice agency, and we have worked with them on several different cases. Each time they are professional, knowledgeable and proactive. I would recommend this company over and over again!

Professional staff, friendly, tries their best to stay on tasks until they are done with you. They…read morenever act like they are too busy for you. Clean and no odd smells in the facility. My second time here.

This is an amazing nursing home. Their PT staff are patient and so encouraging. Our case manager,…read moreHeather was a God send.

My beloved doctor of about ten years. This entire office is top notch. I have always been treated…read morebeautifully and given anything that I required. Dr. Renke is very hands on and extremely knowledgeable and caring. Jared is also a gem! I have always felt safe in their care and they got me through a lot over a decade at my age (78) This is a 5 star medical group, no question about it.

Caring honest physician and staff. Office staff tries to accommodate every request. Associate PA…read morewill consult with primary if necessary.