We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

I bought two vehicles from this establishment. The salesman was very friendly and the cars seemed…read morelike good deals. One was a Chevy Cruze which was for my daughter. Within two months of owning it, we had to replace the tires which was not that troubling but then the real trouble began. The acceleration was sluggish and it started overheating frequently. It required towing multiple times. Thousands of dollars in repairs to the coolant system and it still didn't drive well. Replaced the turbo system, very expensive job, and still was sluggish. Finally, the engine blew and now we have a useless car that needs a new engine which will cost $9000. The other car we purchased, a Ford Escape, has also had coolant issues along with an annoying squeak which sounds like the rear suspension is going out. Within a year of owning it, and several tows for overheating, the transmission went out. That was a lovely $7000 service bill. Even after that, it is still having coolant issues. I can't wait to get rid of this car. Basically, avoid this dealership at all costs. It can't be a coincidence that I bought two cars from them and they both turned out to be junk! BUYER BEWARE.

I met with Tim about a Toyota Yaris. He was easy to talk to and left me to check out the vehicle…read more He was patient, trusting, and helpful. I was able to take the vehicle to get inspected by mechanics I trusted. This was about a week after I had initially visited the lot. I did not end up buying their used vehicle because a family friend decided to sell me their car for cheap. But I appreciated my experience here. They were very transparent and I was able to get all the car facts for free. If you go, ask for Tim! Very nice guy.

I recently purchased a new Alfa from out of state. Damien was my point of contact and sales man…read more He went above and beyond for me pre sale, sale, and post sale. From taking video and photos of the vehicle, live video chat, and coordinating and staying late for the vehicle transport. He answered all questions or concerns within a few hours even though we were in different time zones. Thank you for my new vehicle. It was great to do business with you.

Do not buy a car from this dealership. You cannot trust these guys. Poor customer service. Terrible…read moreservice department.

I bought a truck from them not to long ago and i had to get the wheel baring , 4x4 actuator,…read morebreaks, tires, and the axel fixed then the engine locked up after that. Thos place sells nothing but fucked up cars and they dont even help you after you get a car from them. Complete waste of time and money.

This place is the most dishonest place to buy a car. I know that help people with bettering their…read morecredit , but they still have ways to f*** you! When you buy a car they you this "wonderful" warranty so you don't have big repair bill and wouldn't be able to make your bill. !!!! First hand experience, motor went out. Okay gave the name of a place to fix it. Less than a week later the cam sensor went out, they didn't pay for that, even the mechanic said that it probably got broken when the new motor went in. Took it home and less than a week later the A/C went out and the flywheel was all bent up, that too probably happened when the motor was put back in. You must call the loan people to get your free oil change cards. All maintenance and mechanical were to be done right out at their shop. But less than a month after buying my car they closed up the business and then not long after that the mechanic service. After all was said and done I was out about $1000.00, nice warranty. !!! DON'T EVER BUY FROM THEM !!!

Unfortunately, due to a recent turn of events, I have to change my review to an honest one rather…read morethan the positive review that they asked me to write before I could leave with the vehicle they sold me. The vehicle that I thought was amazing caught fire due to an electrical defect. After the vehicle sustained extensive fire and water damage, I was told one day that it was totaled and the next day that it was repairable... So they decided to slap a new door on it and said the resolution for the water damage is that they'd detail it for free. To top it all off, I was told that the repairs would cost exactly $500 which seemed a bit low balled. Especially considering they told me that on a prior claim I had for hail damage, the total amount was about $4500 according to their insurance guy. I asked for the estimate from their shop that itemized the parts, repairs, and prices and they told me that they were unable to produce that. I was also told that the manager that I worked with when the fire happened was, all of a sudden, no longer with the company. I did research and found all kinds of recalls on my vehicle that weren't on the Carfax report that they gave me when I bought the car... An electrical defect involving an improperly routed and attached wire harness is one of them, which if left unresolved is an electrical fire risk. When I bought this to CNAC'S attention, they said they don't know anything about that. However, when I called Chrysler directly about it... They told me different. I also did further research and found that J.D. Byrider in Massachusetts recently had a lawsuit filed against them by the attorney general for misrepresenting the condition of the vehicles that they sell, marking up vehicles way more than they're worth, selling flooded vehicles and vehicles that have been in car accidents, along with predatory loan practices... Signing those with favorable credit on contacts with high interest rates as much as 20%. Unfortunately, I had to surrender my vehicle for safety concerns considering it caught fire while my children were in it and JD Byrider being very shady about how they came up with their conclusions that a burned vehicle is "repairable" at the low cost of $500. I still have yet to receive my belongings from my vehicle though I gave them everything back. They keep giving me the run-around. And stopped calling me all together when I gave them their van back. Not to mention, with the exception of a change in my pay cycles from changing jobs, I NEVER missed a payment!!! They will make you THINK that you have a nice vehicle with a decent warranty, but will not tell you that the things that are wrong with it, that they patched up just enough for it to sell and lock you on a contract, are NOT COVERED! So on top or your car payment... You will pay out of pocket for major repairs that the car needed in the first place. They don't tell you that if you carry their insurance and actually need to file a claim and you go through THEIR SHOP, they will perform patchwork and low-ball the repair price that it a leaving you with issues that will arise in the future. I don't care what kind of transportation bind you are in or how desperate your situation is. Call In, catch the bus, shop around a bit before you do business with JD Byrider. _-------------------------------------------_ I love this place! They helped me out with an amazing vehicle when I needed it most. My payment is affordable, the warranty is great, and I appreciate the good service I get from them. I highly recommend this dealership.

I'm looking for a decent used car for a second vehicle at a reasonable price, and I found a listing…read moreon Facebook for this dealer. My past experiences with buy here pay here places have been sub-par at best and I was a little sceptical about contacting them, but I am so glad I did. Alan is great to work with and more than fair. I found an SUV that was perfect for my needs a a second vehicleI, but it had a few minor issues. Most dealers especially BHPH places say it is strictly as is. Nope not Alan, he's going to fix those minor issues and hopefully I'll be in my new ride tomorrow. I just bought an F-150 from a major local car dealer and now I wish I'd found Alan before I bought from them. I highly recommend Dino Auto sales and when rating BHPH, they get 10 stars in my book, but alas I can only give 5. Oh, and he is in no way the cheesy, greesey, fast talking, trickster that you usually run into in this kind of dealership. He's not out to take advantage of the under-banked with less than stellar credit, he really enjoys what he does and honestly wants to help you get into a car, not just take your money. He doesn't even charge interest on the loan - NOBODY, does that.

Great experience with Alan at Dino's. Found a great car for a very reasonable price. He was very…read morehonest about his vehicles and helped us find exactly what we needed. We will definitely go back when the need arises. Highly recommend this business.

I recently brought my car into Honda Cars of Bellevue because one of my tires was slowly leaking…read moreair. Since I had replaced all four tires within the last three years, I figured there was still some warranty coverage left. When they looked up my information, the service advisor initially told me my tire warranty had expired in April. I had to correct him because I remembered getting a flat tire around the Fourth of July last year, so I knew the timeline didn't add up. Thankfully, they double-checked and found that the tire was still under warranty. The biggest downside was the wait. I had already arranged for someone to pick me up, but I was told my car was already on the rack and that I'd be out of there soon. Because of that, I decided to stay instead of leaving. Unfortunately, I ended up waiting about an hour and a half in the lounge when I could have been home or getting work done. To their credit, the staff apologized for the delay, and the repair was completely covered under warranty, so I didn't have to pay anything. While the communication about timing could have been better, I appreciated that they honored the warranty and made things right in the end.

Terrible experience!! No one came to help us right away, and the person that eventually came to…read morehelp us was very rude and just kept repeating this is a Honda anytime we asked questions. No knowledge on the vehicles whatsoever and very rude.