Great service, fast and friendly, very knowledgeable and helpful, best value in the city. I had my…read morewindshield replaced today, and it was made very easy. Would go back again, if needed.

Initially they didn't think they could repair my window but after some research, they were able to…read morerepair it and did a gastric job!

They showed up on time and got my windshield changed out fast with no issues. The technician was…read morevery professional and communicative. Just suffered another broken windshield and have already set up a new appointment with Safelite.

We utilized Safelite with insurance for a glass repair and couldn't be happier with the experience…read more They contacted us within 24 hours of placing the claim and had us scheduled for repair within 2 days. The only reason we couldn't do mobile repair was due to our specific vehicle type requiring recalibration for the safety features on the dash/glass (cameras, auto cruise control, etc.) but that was explained before scheduling. Communication was great throughout the day of repair, both through phone call and their mobile website tracking. The glass repair cost was comparable to other places we checked before going with insurance. Overall we were very happy with our service and after several weeks and a car wash later, everything still looks great! (Sorry no photos with this one!)

I've been to this shop several times, as I have the kind of car that gets its windshield busted…read moreeasily. Whether it's a repair or a replace, Metro Glass has got me in promptly, given my car back the same day, and charged me a very fair price. Today I had two significant chips repaired in half an hour. When a rock busts my windshield (and it's going to happen!) I'm going back to these guys.

Very helpful, in and out on time. Price was below others. Will always recommend and take my…read morebusiness to Metro Glass.

I would give 0 stars if I could. I've emailed corporate and called multiple times…read more On 4/18 I dropped off my car for a windshield replacement and I was informed that the installation and calibration would take approximately three hours, which aligned with the actual wait time. However, the quality of the service did not meet my expectations. Upon picking up my vehicle after payment, I was disappointed to find several issues. Inside the car, the seat had been moved back, causing me to fall upon entry. The dashboard was covered in dirt and particles, presumably from the installation process. Additionally, there was an odd gap on the left side of the dash (the LEFT SIDE. Not the front seal). Externally, I observed multiple deep scratches and nicks in the paint around the windshield that were not present before the service. There was also a significant gap around the windshield, suggesting an improper fit (I had it checked out by another shop, it's confirmed to be crooked), along with gaps where the sealing should be attached, but isn't. Upon giving my interior observations to the windshield tech and your front desk staff, they both agreed that my dash just "looks like that" and did not attempt to give any customer service. The tech and the front desk staff walked back inside after telling me that "It's just how it looked". I told them "whatever" and got into my car. I called today 4/23 and The front desk woman has falsely stated that I "pushed away from them" and proceeded to allude that I'm lying about the damages and hung up on me when I called. She would not let me get any words in and kept telling me that the front seal "looks like that" and would not let me voice any of my concerns or take me seriously. I did not have a chance to discuss my exterior observations before being walked away from and when I did on the phone she kept focusing on the front seal and hung up on me. Do better.

I booked an appointment online...reviewed the online confirmation which stated service may take up…read moreto two hours after arriving on time and waiting over two hours my car hadn't been started and I was told they don't do appointments which I stated I had upon checking in...no customer service from either receptionist

I had a great experience here. They got my car in and out, continued communication through the…read morewhole process and were super nice. Highly recommend!

Everyone involved was super First class service…read more Especially Kayla (great asset)

We recently had Safelite in Omaha replace the windshield on our Audi Q7 after an approximately 18…read moreinch crack formed straight across the driver's side at eye level. Because of the sensors and technology in the vehicle, I was honestly hesitant about using Safelite. The out of pocket cost would have been around $4,000 to $5,000, so we ended up filing a claim through our insurance. Our technician, Juda, was excellent. He called early to let me know he was overbooked that morning when my appointment was scheduled, which I appreciated. Not long after that he called back and said he was on his way. The job ended up taking about 30 minutes longer than he initially estimated, but Juda was professional, informative, and clearly took his time to make sure everything was done correctly. He worked hard to ensure the vehicle was back to normal and that all of the sensors and systems were functioning properly. I was genuinely concerned about having Safelite work on a higher end vehicle like an Audi Q7, but Juda did a fantastic job. Everything works perfectly and the installation looks great. Overall it was a very positive experience.

Terrible service, installed a very cheap after market windshield. We went with Safelite thinking…read morethey would know how to recalibrate my windshield after installation but they just messed it up horribly. when we asked for a "warranty " inspection to fix the problem they just wanted to argue and be rude. This is a car that has very few miles. Called customer service to try to get a resolution and talked to a call center who could do absolutely nothing. We called another glass service and they told us they couldn't even calibrate the windshield that Safelite put in because it was so low quality! I would never use Safelite again !!! So disappointed.

% recommend these gentleman. Needed replacement glass for a sliding glass door. They were prompt,…read morereasonable price, great quality and very professional. You would not go wrong hiring them for your job!

We had a work crew traveling to Omaha and did not know who to help us replace our broken glass…read more Found Albertson's online and I'm very glad we did. Kristin was most helpful and Ronnie was on site within an hour. The entire process was quick and painless. Can't recommend this company enough!

We had a frameless glass panel that was coming loose from the wall. Castle showed up when they said…read morethey would and fixed it quickly and inexpensively.

The hinges on our shower have failed 2 times in 3 months and we have been waiting over a month for…read morenew hinges. Each time we call for a follow up (because they don't call us), they act extremely upset that we're asking for an update. Meanwhile I have a shower door that won't close without risking to chip the frameless door. We would be MUCH MORE understanding if they would just communicate!!! If we had it to do all over again, I would pay more money for kind and responsive service. Ready to file a complaint with the BBB.