So I was visiting up north from Palm Springs whe. I had a problem with my truck not wanting to start. I took into mock Ford and left overnight and they call me saying that my alarm was making my truck not work so they said they would remove the alarm and I'll be fine. So I head back home the following day and problem happened again so problem was never fix. They charged me 168 bucks and I paid 150 for a car rental during the repair witch would have been covered under my warranty but because they guessed what the problem was instead of testing the starter while the problem was happening they said my warranty wouldn't cover the repair because it wasn't covered under warranty. So now I'm out 300 bucks. I took to Palm Springs Ford when I got home and they properly tested everything and found that the starter was bad and they even showed me the readings off the starter showing it was bad. So I contact Don mock and ask for a refund as I felt they diagnosed it as a problem that wasn't covered by warranty to make a profit. I sent over all the paperwork showing what the dealer found and I can't even get a response. So now my dealer from Palm Springs is trying to get me my money back to make mock fords problem right. Beware of this place as o felt scammed after leaving. read more

Great people inside and was in and out in less than 2 hours with no hassle and no hidden fees on a trade in. I won't go anywhere else for vehicles. Service and quick lane is great too! Go check them out. read more

We have 2 Explorers in our family. We have been having them serviced by Mock Ford for nearly 4 years including all of our tune-ups, oil changes, and repair issues (we have had a fair amount of issues). Recently we had some rodent damage and had Mock provide the repair. We also asked them to look at the 3rd-row seat because it was stuck. They informed us the seat needed a part that was 340.00 and labor would be extra. We opted not to have the seat repaired. When we went to pick up our vehicle, the bill was $562.00, 173.00 was just to have them "look/diagnose" the seat. We were not informed that it would be this excessive to look at the seat. Moreover, when we simply asked for an explanation they were extremely rude. We did not understand their invoices or the charges and when we asked, the cashier said in a very rude tone " go ask the Service Desk - I am busy and need to answer the phone". We do not take issue with the charge for the rodent damage and we would have been fine with something more reasonable for diagnosing the seat (something under $100). Regardless, the attitude and rudeness demonstrate that this dealer feels cocky because they are the only Ford dealer in Grants Pass. We will be going to Butler Ford in Medford for all future services. The Service Manager was a "Mock", therefore it is clear this organization lacks leadership. I understand the senior - Harry Mock passed away in 2020 and this may be why this company is not managed well. I will say that Lance, one of their employees, is outstanding. read more

My F250 diesel broke the serpentine belt while we were visiting relatives in our home town, Grants Pass. I had it towed to Mock Ford. They replaced the serpentine belt and power steering pump for a total of $806. I drove a whole 1525 miles and the power steering went out again. This time I took it into my local Ford Service Center in McMinnville, OR. They found that a tension pulley was bad and had allowed the new serpentine belt to slide half off. This time the damage was $2800. I called Mock Ford four times over four days and got blown off. The Service shop foreman promised me he would take it to the Service Manager the next morning. Nothing still. I wasn't being nasty or demanding they pay me back, I was calling to see what they could do. I expected some good faith, but nothing. Update to this review, Mock Ford did end up making a reimbursement of most of the bill to make it right. It took a while but I will give credit due when due. The Service Manager did step up to make things as right as they could. Thanks guys read more

I was interested in a 2016 Vehicle $17,000, same amount on my current SUV. Instead of rolling over that amount onto the new Loan. My sales man Josh informed me that I was expected to put down seven grand on a 2016 model. As soon as they see a woman they always try & take advantage of her. I informed him I would take my business else where & that I wasn't born yesterday and this wasn't my first vehicle I've purchased. Because he didn't get his way, securing a sale with me his Language became very vulgar. Which I will keep the evidence if I should need it just in case. Bring a Man with you when in persuit of a new vehicle. I will never come here again nor will I recommend this facility. read more

Let me tell you, this place is fantastic!!!!! First of all they don't take reservations to get your oil changed because they have a "quik lane" that you park your car and you can stay in their lounge that provides free Wi-Fi and television! We only waited about 10-15 minutes because they have ample staff changing oil! Jessica, the adviser, was the best and let me tell you why. Our Ford has approx. 45,000 miles and she is the only one, after 5-6 oil changes at other Ford dealerships that told us that we needed our oil filter replaced!!!!!! The other dealerships never asked us and the oil filter that was replaced was filthy!!!!! Dave, the serviceman that performed the oil change, was great; friendly, efficient, courteous and helpful! How can you beat this service, wow! :) read more

Working with Don, Lance and Tyler was smooth and actually fast. I knew what I wanted and they made it happen. I've bought cars from other dealerships in Grants Pass over the years. The difference between Mocks Ford and others is simple: it gets done. Communication after the sale is excellent. read more

My first service for my truck in Grants Pass. Service writer was very accommodating. All the truck needed was exhaust fluid. Told him my father-in-law and I would catch near by and be back in a while. Came back 45-60 minutes later and they were just finishing putting in a couple quarts of fluid. Now I'm not sure if they just delayed servicing my truck because we went to lunch or if I have to get used to the slower pace in Oregon. All in all, I was pleased. read more

We bought our second Ford Fusion a month ago from Mock Ford-Lincoln-Mazda. We are so pleased to do business with Mock Ford because they go the extra mile to make sure their customer is given a great product and treated very well after you buy your car. We look forward to dealing with Mock Ford on our next purchase. Lance Daniels is the best! They are certainly lucky to have him on their team. Everything goes smooth when you deal with him. Thank you Lance for being the true professional, we appreciate you more than you know. Sincerely, Tom and Linda Hirsch read more

Best service in town. I was looking for a new vehicle- something to replace the minivan I'd been driving. Gene and his crew helped me find a 2016 Explorer. It was quick and super easy. On the day it came in, I was in and out of the dealership in no time- something I can't say about any other dealership. The paperwork was ready to go as was the vehicle- clean inside and out. The crew was friendly and helpful and made sure to remind me to call if I needed anything in the future. I highly recommend Mocks. read more

Virgil Cardwell, a seasoned sales associate, helped me pick out a used Ford Expedition, with the Eddie Bauer package, that would be a good vehicle for towing horses.It even had a brand new engine! He is very knowledgeable in this area and was a very kind, low pressure salesman. The finance director, Derrick Daniels, gave me a good offer on my Honda Crosstour as a trade, which is unusual. Often dealers will give you a very low or below book offer for your trade which is offensive, especially if you have a good car that retains it's value. This was a terrific buying experience! As a senior woman, I am usually wary of going to a dealership for a purchase, but this team was very friendly, and they did not pressure me. I highly recommend them! read more

The service was fast & friendly. They even washed my car after servicing it. Everyone was very helpful.

I've been here 3 times so far for service and they've always been straight up fair, honest and courteous. I'll use them again when my Ford needs service. read more

BEWARE!!!! Have an outside mechanic inspect any car you are considering purchasing from Mock Ford Used Car Lot. They attempted to sell us a vehicle which upon inspection from our mechanic had numerous significant issues. This was an obvious attempt pass off a used car which would have required over $2000 in repairs to put it in solid condition. BEWARE!!!! read more

Mock ford did a good job with my oil change, and for free!

This is the 2nd time we bought a car from Mocks! It had been several years between our car purchases. Both Virgil (Sales person) and Lance (Sales Manager) remembered us like we had been there yesterday! There was no pressure to buy a car and Virgil showed us a few options before we found the car we wanted. The price was right! We will continue working with Mocks for our car purchases in the future. read more

Bought a vehicle from them. Stereotypical slimy used car salesman. Nothing unusual until I tried to cash in on their free oil change and cheap regular service. The oil change is only free if your time is worth nothing. What Jiffy Lube or Oil Can Henry's can do in 20 minutes takes them 2 hours if you're lucky. Making an appointment for service is a joke. With an early morning appointment to replace brake pads and rotors, my car was still sitting outside the bay at noon. Finally got an ETA - 3:00PM. For simple brake work. I recommend that you spend your money to get the work done someplace professional. read more

I just had my 4th bad experience out of 4 with Mocks. I am done with them. They are the worst dealership I have ever encountered in my 65 years on this planet. Each time I have ended up driving to medford to have things done by Crater Lake Ford a much superior dealership. I have had issues with them fixing my 4 wheel drive issue, Having them doagnose head gaskets issues and now a door hinge issue and each and everytime they quote something and then change it. The head gasket and 4 wheel drive issues were misdiagnosed and fixed much cheaper than what they wanted me to pay. They wanted to replace both gaskets and only one was needed. 4 wheel drive issue was an easy fix but they wanted to do much more than needed. this time they quoted me a price to change out a door hinge and when I brought it in the all of a sudden wanted to triple it or more. They assumed I got a quote over the phone and they had to look at it. Well I guess they forgot I did bring it in to get a quote. Also when they told me they ordered it, they didn't. They blamed some guy having to be in the hospital. Had. appendix out. While I was waiting I heard one rep tell a man that he needed new tires and that 45k on tires was too much. The guy said he usually gets 50k out of that tire and the guy said it is close and needed to buy new ones and they were on sale. Well the guy said that he only had 20k miles on them and another service agent said no he only has 20k on them and the service agent who told him the tires were bad suddenly backtracked and turned around and walked away. what a crock. Word of advice...stay away from this dealership, unless you want lies and upselling on service. read more

It only took them a MONTH get my transmission replaced under the Ford PowerTrain Warranty. My rental coverage was used up before these guys even got an adjuster in to look at it. If I had any choice - I would have towed my vehicle elsewhere. I have NEVER in my life seen such atrocious customer service and I wouldn't trust these guys with a Big Wheel. read more

My husband and I drove from Bend to Grants Pass to buy a truck from Mocks Ford. The dealer in Bend wouldn't deal on any of their high end trucks but Mocks couldn't have been nicer and more helpful. We found just what we wanted on their web site, a used 2016 King Ranch. We spoke to them on the phone, made an appointment and drove four hours the following day based on the conversations we had with the salesman, Scott Gigstad. The truck was ready and even though there were others interested, the dealership was good to their word to hold it a short time until we could get there. The deal was made with no problems, and Scott was and has been a great communicator both by phone and email. We have recommended Mocks to people here in Bend. Worth the drive. read more

I have been to Mock Ford 3 times now and nobody would even take time to help me. Finally on Saturday I returned to the dealership to once again not get any help. I went inside only to find the acting manage in charge closing the dealership 30 minutes early. He told me they were very busy and short staffed that afternoon. So I asked, why if you are short staffed are your salesman already collecting and closing up all the cars on the lot? He then started to make excuses and get angry that I had called him out on the lie. Come to find out the Oregon Ducks were playing at 6pm so that must have been more important then selling cars. Now that I think of it there was another well dressed man looking at a new Lincoln, another looking at the new F250's and myself. So once again another trip to Mock and another disappointment. On my second attempt to shop at Mock, I called to talk with the general manger (Gene Mock) and he was in a meeting. I left Mr. Mock a detail message on my visit to Mock Ford and never heard a word back. So in the end, if the owner of the store treats customers this way, why would his staff act any different? read more

My auto was totaled and I was hospitalized by an accident in January of this year. I went to Mock Ford where I had been a customer for years for a replacement. I paid cash for a PT Cruiser which began to have problems almost as I drove out of the driveway. Injured, a Senior, fresh from the hospital, and still traumatized by the accident, I asked for assistance in making the vehicle safe to drive. Instead, I was given a "lecture" on the fact that "Oregon does not have lemon laws," and, I would just have to pay to repair the vehicle on my own. The "so called" hundred point inspection that went with the vehicle, was worthless. The employees were not only rude, unhelpful, and, insulting, the entire encounter, which ultimately cost me several thousand dollars, was one that I would not wish on my worst enemy. I would not recommend this dealer ever, for any reason. Lorna Marona read more

If you love to be ignored, this is the place for you! I stopped by tonight shortly after 5 pm in hopes of checking out, and maybe driving home, a new car, the Mazda 3. Beautiful cars, and they even had the color I wanted! I also noticed the new 2014 Ford Mustang I am in love with in the green metallic flake that I keep dreaming about. I tried to open doors to truly get a feel for these cars. I continually gazed longingly into their windows to see what features might await me. Sadly, I was never acknowledged by the salespeople, let alone looked at. Was it the fact that I look young, or maybe the mini van I pulled up in? I am not sure, as this was my 3rd snubbing at this particular lot. Evidently, they don't need any more business or they would have come to greet me, ask me questions, heck, maybe even let me in the car! I will never waste my time on this lot again. Maybe the dealer in Medford wants some business? I will find out soon....... read more

My mom bought a Honda from Mocks Ford, through salesman Don, and we were there to help her. IT was such a great experience, and Don seemed like he really cared about her and making sure she got a good deal. I called him as he was getting ready to go home and told him what we were looking for for my mom, and a price range. He started texting me pictures of cars and prices, anythibg i asked he would find out. GREAT CUSTOMER SERVICE. He spent all day working on things for her. She got a great car, and was so happy. With this kinda of service, my husband and i asked Don to keep his eye out for a Dodge 2500 diesel, for us. HE let us know when he had one, we loved it. He very quickly, helped us get our trade in approved, which we hot a NICE amount for, and we purchased the Dodge 2500 diesel they had. WE are very impressed at how much effort and help this dealership does, it is a GREAT place to buy a car or truck. Would definitely return to this dealership, and i am not someone who likes Ford's, so that says alot. GREAT DEALERSHIP, AND GREAT CUSTOMER SERVICE. We were at other dealerships yhe day we were looking for my moms car in Medford, they were NO where near as helpful, and one would not tell us the prices of the used cars, then was not concerned ehat my mom wanted. That is exactly why me and my husband went to Ford in Grants Pass, because Don cared about what we wanted and that WE were happy. read more

Avoid this place! The worst experience, biggest rip off, I have ever experienced..We live in Crescent City, CA, although it is an hour and a half drive, 80 miles, Mocks was the closest dealership for us. Took our 2007 explorer sport trac, with only 63000 miles for an oil change, transmission service brakes and shocks. Also asked them to diagnose an exhaust leak. The exhaust leak was a broken bolt on the exhaust maniford. We were told that the engine would have to be removed to replace one broken bolt. We did extensive research and spoke to other mechanics and people we knew, that had the same exhaust leak problem. The service advisor, Tom and one of mechanics in the shop, told us that the bolts had been upgraded from the original as this was a costly repair for bolts that just break due to expansion and contraction. We decided to authorize the repair at a cost of $2500.00. We were very specific, "while the engine is out, replace all the bolt's, not just the one that is broke" Ten days later we went to pick up the vehicle. Drove 80 miles home, the rear brakes literally burnt up. They replaced the rotars and pads, did'nt do the calipers. Had to have a local shop here in Crescent City redo the rear brakes. Mocks did send the parts and paid that shop directly. While it was in the shop, they noticed the coolant level was low. The researve tank was completly dry and the coolant level in the radiator was low. Now the front brakes are vibrating. , they only replaced 8 of the 16 bolts they took out when they removed the engine. Wrote a detailed letter to the service manager, Donald Mock. Explained our dissatisfaction with their service department and requested a refund of some of the $4200.00 we paid them. He would not agree to any amount of refund. Asked that we bring the vehicle back and leave it for two days. Said he would replace the other bolts. This shop is incompetent, there is no supervision or quality control. Hate to take this financial loss for poor work, but they can't even fill coolant level. If we took it back and left it for 2 days to rectify the issue, would probly end up with a truck that we would have to scrap! Here's the obvious, if one of the bolt's they did'nt replace while the engine was out, should happen to break! Guess what.... we have to pay another shop to R & R our engine. Be very carefull,Get every little detail in writing. read more

I had my car die while driving. I ended up practically in the back of their service lot, a 30 second walk. It's a Mercury so I figured I would walk over and see if one of the many services techs I noticed could stop to look at it for just a few minutes before I had it towed. They said nope! It'll be atleast a few hours. No regard for it being a hot day and me having a puppy with me. I would not recommend this place if you want anything that resembles good customer service and taking care of our local community. Very disappointed ! read more

The guys in the service department were absolutely amazing! So helpful when I had a flat tire. My snow tires were not in stock so they took another tire off there new car in the lot. Great customer service!!! read more

Third time in, and each time, was greeted quickly, efficiently! No hard upsells for service you don't need. They are professional, personable, and I feel good knowing that the car is thoroughly checked and road ready! Won't ever go anywhere else. read more

I visited Mock's truck lot numerous times, "just looking." I never drove one of their new trucks, as they had only short beds and no salesman ever suggested we take one for a spin or that they could get one with a long bed (essentially stating they had only short beds, period). One day I went to another Ford dealer 30 miles away and was greeted by a salesman who said, "Lets take one for a drive." I ended up ordering a new truck that day. I drove back by Mock and spoke with the sales manager about my poor experiences at Mock. He angrily ushered me from the store and called me dumb and crazy. I explained I was neither but he insisted I was. I tried to explain no Mock salesman ever asked me to take a drive or order a truck with a long bed. I was shocked by the manager's insults and anger, after all, it is a small town. read more

OK can' t prove this so you tell me . Brought my Ford Focus in to have the recommended factory transmission service done (changing the fluid). Mind you the transmission ran smoothly before I dropped it off. When I picked it up it felt like it had more power. However when I drove onto the Freeway it would not go into the passing gear. Had to get home and had an appointment with Mock's to get a serpentine belt replaced the next day so planned to have this checked out. Anyway to make a long story short when I went to start it the next day the transmission made a bunch of noise (grinding/rattling) and died in the driveway (thank goodness I wasn' t out on the Freeway). I called Mock's, of course, who's response was have it towed in (at my expense) and unless it was an obvious neglect on their part it would probably cost approximately $3600 to fix!!! First all I don't have $3600 nor would I allow these people to touch my Ford unless they were willing to fix it pro bono. Since then I''ve been asking around what it would cost to get the transmission repaired. I found one place that was recommended who would charge $1600 to rebuild it. Thank goodness I have a truck (gas guzzler so use sparingly). I don't have $1600. I''ve also checked around with other mechanics with the story and all agree it is very suspect. So, passing this experience on so you can make your own judgment. Take care. jane n. read more