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    Mockingbird Hill Tree Service

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    8 years ago

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    Al's Tree Service - this tree was no small task.

    Al's Tree Service

    (20 reviews)

    I am writing a review and I am sorely disappointed. Not because of the work done, because no work…read morewas even quoted. My GF and I work professional jobs and it is not always easy to get time off. Today I was told that Al would come by. I was given a 30 minute notice call and I was sitting at my table working when he "came by" Now he claims to have knocked and rung the door bell. However the house next door is having roofing done so all you can hear is banging anyhow. For whatever reason he didn't call to verify people were home, he just left stating to get someone else. There are three cars in the driveway. I took time out of my day. So following my GF getting the text we called and were told Al was aggravated and he's not coming back. We have a tree that is cracked and leaning, we are going to get the tree cut one way or another. It is amazing to me to see a company actively push away prospective clients. I get that the owner was frustrated over a perceived miscommunication. I can tell you what I would do. If my prospective customer is not there, or appears to not be there I would call to let them know I am at the door. I spoke with a woman on the phone coordinating this, so they know someone is here and available... why not follow up if no one answers? All I can say is situational awareness and perspective matter. You saw and heard the construction next door, you saw the cars, would a simple text message hurt? I get that mix ups happen, but the ego you have to have if a customer immediately reaches out to clarify the confusion and you throw a temper tantrum. It is because of this I am writing this review. Something that squarely sits on the owners shoulders. So now I will have Newcomb come out instead, they at least show professional courtesy. You are not the only one who's time was inconvenienced. So if you are looking for a company that will be professional, look elsewhere this owner has a chip on his shoulder.

    Today I had Al's Tree Service at my home to remove 2 white oak trees, prune a large white oak tree…read moreand prune a Maple and cherry tree. They showed up on time and did a terrific job his crew was excellent and even pulled a blockage out of the gutter for me. They were done before noon and other than the yard looking different it was cleaner than before they came. A great bunch of guys! Would definitely use them again.

    Mockingbird Hill Tree Service - treeservices - Updated August 2026

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