bought a hydrant for 375 dollars during Covid. It was too heavy to move. No one at the shop could help me, nor did they have a lift or a hoyst dolly. So they said I could leave it there for as long as it took me to find a way to get it home. They took my number in case they needed to contact me. I also live in Healdsburg. I never did find anyone to help me, and the shop never called, so I thought it was OK to sit. Then life happened, my business shut down. I got busy. Still no phone call from the store. So recently I went into the shop asking about my hydrant, just wanting a refund since I assumed they sold it to someone else, they yelled at me, said that I forfitted my money and that they are allowed to double sell an item... I have never been treated so rudely in my whole life. They did not even offer a settlement. I will never shop here again.
Business owner information
Diane M.
Business Owner
I'm sorry you felt like you had a bad experience at our store. Quite the contrary of your comment... We always help our customers get items into their car or trucks. We do always ask that you bring somebody to help you if the item is heavy or a piece of furniture. We truly pride ourselves in our Customer Service. What you neglected to say in your comment was that the hydrant was $275 and you left it in our store for FIVE years. I have a record of when the purchase was made in the beginning of 2019. We did try to call you, multiple times and you didn't respond. You came into the store with no receipt demanding a refund or the item after not caring about it for five years.... but, you also said you assumed we sold it....? We did not yell at you and you left the store screaming that we were crooks. This experience is very unfortunate for both parties. The Modern Antiquarium did not do anything wrong.
Hi again. I came in with a witness. The male owner/manager did yell at me and said he resoled it and said that it was fine that the shop made double profit.
No one called me. No one offered to help me put the hydrant in my Subaru. The male staff said it was too heavy and suggested I bring someone ..during the pandemic .. right. Anyway if you have the documentation you say you have I would like me money.
In the past I have spent plenty of money on vintage clothes and things in your shop and have enjoyed browsing. If this account was settled I would have no problems, but since you continue to say it's my problem even though you say you have my receipt. I will keep my review at a 1. I live in the town and expect better from a local busibess read more