Yesterday was my first visit to Modern Dental Health. From the minute I stepped through the door I felt welcomed. All the staff was polite from the receptionist to the hygienist to Dr Lomen. They were thorough and they did not push xtra work on me. read more

I have been having such a horrible experiencing with the billing part of the office. The staff are all super friendly but they do not communicate very well. I pay everything that I am told I owe at the time of service. They always tell me that's all that I owe then I get a bill weeks or months later for a big amount and I am expected to pay? They're screwing me over since I barely have enough money to pay my other important bills as it is. read more

The dentista nd hygenists are good. It's just kind of a long wait for appts. and takes a long time for getting work done. There is only one Dentist but he is good and professional. I will go there again, because he is good. read more

Sneak fees! The dental work is fine, but we barely had them for 7 months, and got 6 sneak fees over 3 visits! It's not the money that matters; it's the principle. I'd rather pay triple to someone else than do business with a cheat. read more

The worst. Better off with a witch doctor. It has taken a month to get my permanent crown installed. First temp fell out. First permanent didn't fit. Second permanent fell out in three days. read more

This used to be a comfortable place to go but it has lost it's warm personality. The last time I went a new dentist to me came up to me , didn't introduce himself nor address me by name but just went to work after looking at my x-rays. He then told me I needed to replace my front bridge and I was quoted a price of about $10k. I've now left Modern Dental after many satisfying yrs because it now feels like a conveyor money making machine with as much personality as a dry beet and gotten a second opinion. The second opinion I got at my new dentist says the Dr was in error and that my bridge isn't loose and doesn't need to be replaced. Makes me wonder how Modern Dental dentists are are compensated. By the job or salary? read more

I really gave Modern Dental as much of my patience as I could. They originally scheduled my families' appointments about a month out because they were very busy. However, today, once I arrived with my son for his appointment, which they had already re-scheduled three times, they informed me that they would yet again have to re-schedule his appointment (without even calling to inform me). Then, they proceeded to lie to my face, saying that they called me yesterday and left a message on my phone about this, which they did not. It is unfortunate, because when I first started to look for a new dentist on our insurance provider list, they were the only one with decent Yelp reviews, but not anymore. I see that multiple customers have had this problem since I last checked. I would also like to say that the office receptionist I originally spoke with on the phone several times seemed very condescending & rude to talk to. I let that go, but now I would say I should have looked at it as a sign not to waste my time at this place. I am so livid right now, I am going to also file a grievance with the insurance carrier about this company. Stay away, do not waste your time with Modern Dental. If they can't even handle their schedule professionally, why would you possible want them sticking dangerous utensils in your mouth? I don't know how can they find the time to clean their tools based on the way they are currently running things. The rating should be zero stars. read more

The WORST customer service imaginable. I went there specifically because of Dr. Lomen. Walked in and was told that she had left the practice so my appt. would be with another dentist. I was there, so decided to give them a try, despite the lack of advance notice of the change. But things went from bad to horrid, culminating with a failure to inform me that their root canal specialist left the practice weeks earlier, leaving my son IN PAIN with no appt. and an inability to schedule an appt. with another provider within a reasonable period of time. UNACCEPTABLE!! Not to mention their claim that they sent billing statements to my home address, none of which were received. I only learned there was an outstanding balance because they called my son while he was studying for final exams and threatened him with collection action!!! The staff is rude and unflinching in their insistence that they are correct and have made no mistakes at all. Even when confronted with the fact that I explained the urgent need for my son's treatment and their failure to notify me of the staffing change, they NEVER EVEN APOLOGIZED. The dentist himself was there, heard my frustration & upset, and never came over to speak to me himself, apologize, and offer to intercede. Plainly, these people DO NOT CARE ABOUT THEIR PATIENTS. AVOID THIS PRACTICE AT ALL COSTS if you value your dental health, time, money, and sanity. read more

It was the Only dentist my insurance would cover as well.. Very friendly dentist and hygienists.. Thoroughly taken care of, every form was gone over with me and explained.. They were great about contacting my insurance and getting pre-authorizations for my Emergency procedures... I'm impressed and my whole family will be going in there as well.. read more

I have been in office at least 5 times over the past three years and have had excellent experiences each time. My appointments are typically right on time, all the staff appear to have great working relationships especially between staff and Dr., and I am always treat like a friend. I have been using the Careington Dental Plan to get the greatly reduced fees since I do not have dental insurance which thankfully they accept. The Dr. has a fantastic gentle touch, explains the procedures well and never says oops. Which is important in a dentist. I have no problems recommending this office. read more

I called February 3rd to make an appointment for my three children after reading all the fantastic reviews online. The soonest they could get them in was May 11. On May 8th I get a call saying the need to reschedule their appointments due to being understaffed. I was totally understanding because things happen, I assumed this was a rare occurrence. I made their next appointment for June 20th, rescheduling their summer trip to their Grandparent's house until after their dental appointment. I just received a call canceling on us, again. We've now been waiting more than 4 months! It's sad that I cannot even review the dental services because they can't seem to fit us in for a visit! read more

When I first started there two years ago they were great dental office with Dr. Lomen great Dentist. Olivia was the receptionist and she made you feel welcome and important. Now it seems everything is changed people are rude. (No one notified me of the changes in Dentist.) Called to change my appointment and the Receptionist was so rude and did not seem to care if I rescheduled with them or not. I will not return or recommend. Parking is terrible. read more

I would not trust those people. I took my doughter there because she had pain in her teeth it truned out she needs a root canal and a crown. They wanted to charge me thousands of dollars more than what my insurance copayment was . They told me I had no good insurance. So I told them that was ridiculous and went somewhere else and paid exactly what my copayment is. So if you decide to go there make sure you get a second opinion because they will overcharge you. read more

DO NOT GO TO THIS DENTAL OFFICE!! They will make you wait 3 months to get an appointment and then cancel the day before. The front office women are horribly rude and unprofessional- almost sarcastic in a way. They sent me an email confirmation and a text confirmation with two different times listed and when I called to find out what time my appointment actually was, she told me it was a good thing I called to find out because there would be no appointment! Apparently, they fired one of their dentists and don't have a replacement. I only wanted to get my teeth cleaned but then they said that they only schedule the first appointment to look and see how bad your teeth are so they can then schedule an actual teeth cleaning for a later date. VERY SHADY! RUN LIKE THE WIND FROM THIS SO-CALLED dental office!!! read more

Would give zero stars if an option. Have been going to Modern Dental for about 2 years and was very happy with my whole experience. Dr. Kate Lomen was excellent and both hygienists I saw were very good. Today I had a previously scheduled appointment with Dr. Lomen to have a crown replaced and a filing. I was called early this morning to ask if I would come into my afternoon appointment 30 minutes earlier. I agreed and arrived promptly on time. I was kept waiting for 45 minutes!! Waiting room filled up and 2 patients were called back ahead of me. I knew things seemed off as ALL the office staff was new. When I was finally called I complained about the wait when I was accommodating them, no apology, told there was an "emergency", unlikely as I confirmed coming in early approximately 2 hours before the time I arrived and several of the staff were not in the office apparently at lunch. As I walked back I did not see Dr. Lomen but a male attending to another patient. I asked if Dr. Lomen was going to be doing my dental work. They told me she no longer works at this office!! I was Never notified of this change and you can be assured I was not going to have a dentist I had never met or had the opportunity to check out do this kind of work on me!!! Extremely unprofessional. I assume either the practice has been sold or there was a whole sale revamp of the business. In any event I will NOT BE GOING BACK. Researching a new dentist and new dental insurance now. read more

I took my son here because I had VERY limited options in Lodi. Front desk staff was polite on the phone and in person. The office was clean, organized, and appeared to have been recently remodeled. The pediatric dentist, Dr. Sahouria, was engaging and kind. The hygienist was great with my son and explained everything she was doing so that he could understand. He had a great visit and was all smiles which makes this momma happy. The only weird things were they had me fill out paperwork and wanted me to sign that I received HIPPA and a Materials Fact Sheet that they did not give to me. When I asked to see the fact sheet they did not even have one readily available and acted like it was weird that I'd ask to see it. They did end up finding one that they later provided to me. Also, the waiting room was so full that I had to sit outside. It was a nice morning and the wait was not long, so it ended up being ok. read more

A great bunch of professionals that make you feel like Family. All good experiences with three crowns numerous cleanings a filling or two. You won't be disappointed. read more

Great doctor working there. Dr. Lomen was very thorough and knowledgeable. Tephanie was very efficient and well-organized. I don't remember other names, but all were very professional and friendly. Highly recommend to anyone who is looking for dental office. read more

Pleasantly pleased with the friendly, courteous, efficient staff at the Lodi office. The office environment is very warm and high end. Colors are soothing. Love the music selection. Very pleased with the use of technology and up to date office and treatment room equipment. I was apprehensive changing to a new dentist, but I believe it will be a comfortable fit for me. Only negative is the lack of openings to book appointments. read more

With out a doubt the worst most unprofessional group I have ever dealt with, not only Is the work VERY poor,they sell you unwanted/unneeded work l , stare you In the face and lie to you, ..exp. charged me $170.00 for some small bushing for my dental appliance needed 4...cost $58.00 for 8...then were unable to Install them, told me I would need to but a special dental tool,(they did not have one) For $175.00 cost of tool $26.00....I walked Into this dental office with a perfectly fitting appliance, I walked out with parts missing and of course very poor fitting...THESE PEOPLE CHEAT,LIE , and If you question them they tell you find another dentist...and thats the good news I did and my problems are solved...STAY CLEAR Of this group!!! read more

I did not choose this dentist office. Unfortunately, it was the only dental office in Lodi that was under my insurance plan at the time. I have since changed insurance plans because of the terrible experience I had with this dental office. As far as the staff is concerned, they are very polite and accommodating. However, I warned the person who was going over my treatment plan not to charge me for upgrades that were not really upgrades or that my insurance company covered. I told her that I would research every item on my treatment plant. After my research, I found that there were several items, costing over $4,000, that should not have been charged as "upgrades." I called my dental plan and they confirmed. They called my dentist and they were told these exact words from the dental office, "Well, we don't get reimbursed very well from insurance companies, so we have to make it up somewhere." I was shocked to hear this. However, after doing more research I find that this is not unusual for dentist offices to do. Needless to say, I told them to get lost and that I would write a review, so I did. Please make sure that wherever you go to get your dental work done, you do your homework and research. Don't get fooled into paying thousands of dollars on upgrades that aren't upgrades or services that are really covered by your insurance plan, but you get charged instead because they bill you at a higher cost. And get a second opinion on all major dental work. read more