I went here for teeth cleaning. She was great! I asked the billing/receptionist to verify that my…read moreinsurance covered all the expenses and she checked and said yes. I rescheduled another teeth cleaning 6 months later and all still seeemed great. Received no bills that whole year. Then last month I get a bill from Riverview saying I owed appx $415 for services and that the bill was 90 days past due! I had never received a bill for anything before! I called them and they said that my insurance didn't cover all their expenses. I asked why this was the first bill I've received.... They didn't have a good answer. I should have just received a bill after the first cleaning, but I didn't. The whole thing seems sketchy to me.

This was the worst dental experience of my life. I call it the little shop of horrors. I made…read morethe mistake of not asking for the owner and ended up with a new dentist (Dr Khumari I think). She caused me pain from the moment she touched me until the owner took over. She could not seem to give me the right amount of numbing medication at any of the 4 times I saw her. The crown did not fit at all and had to be remade 2 times. Even after the 2nd crown was made I had to go back 2 more times to get it adjusted by the owner. AVOID THIS PLACES AT ALL COSTS. I AM NOW TERRIFIED OF GOING TO THE DENTIST. My new dentist asked for my x-rays. The first phone call they stated they had no x-rays. The second phone call they had x-rays. They sent over 6 x-rays for which 4 of them were from another patient. I had to pay my new dentist for x-rays I didn't need because Riverview is so incompetent.

I've been a patient at this dental office for 10+ years, but since the new ownership, things have…read moregone downhill. Appointment wait times now routinely exceed 30 minutes past the scheduled time--for both me and my wife on our last 2 visits. The front desk staff made a clear error by telling me a prescription toothpaste was covered by my insurance when it wasn't. Months later, they called asking me to pay $25 and blamed me for not knowing my insurance details--something we rely on professionals to help with. The dentist's offer was to split the cost, which I found unacceptable based on principle. I've returned the toothpaste now to resolve the matter, but the lack of accountability and the unethical business practices are deeply disappointing. If you like the dentist singing in your ear to the track music while he is in your mouth then that might not be a bad thing for you, but it was uncomfortable for us. The only bright spot is Travis, the hygienist, who is absolutely amazing--five stars for him. But overall, this office has lost my trust and has lost 2 clients. There are better dentists out there, so keep looking is my advice.

Our family has been patients at this dental office for many years, and we have always appreciated…read morethe care and service we received. Unfortunately, my recent experiences particularly with Jesse at the front desk has changed my overall perception of the practice, primarily due to ongoing concerns regarding front desk communication and billing practices, specifically involving Jesse. I would like to express my concerns regarding the accuracy, transparency, and communication of billing information provided by Jesse. During one of my visits, she reviewed the information available in the system, explained the estimated amount that insurance would cover, informed me of my expected out-of-pocket responsibility, and collected payment at the conclusion of the appointment based on that information. However, during a subsequent visit, I was informed by Jesse that I had an outstanding balance from the previous appointment and was asked to pay it immediately. When I explained that I had been provided different information regarding my expected responsibility by her, Jesse denied having provided those details and directed me to contact my insurance company. I understand that insurance claims can sometimes result in adjustments and that final payment determinations are made by insurance providers. However, patients rely on the dental office to provide accurate estimates and clear communication based on the information available at the time of service. When discrepancies occur, I believe the office should take the time to review the information provided and assist in resolving the issue rather than simply directing the patient to the insurance company. In another instance during one of my visits, I was initially informed by Jesse that my treatment would be covered by insurance and that I would only be responsible for a specific amount. During a later visit, I was advised by Jesse that there was an outstanding balance because insurance did not cover the service as expected. This was frustrating because the information previously communicated by the office had indicated a different financial responsibility. My concern is not only the billing discrepancies but also how these situations are handled. Communication with patients should be professional, respectful, and focused on finding solutions. Unfortunately, my interactions with Jesse have often felt dismissive, with a communication style that comes across as overly forceful rather than collaborative. Providing information confidently is important, but it should also be accompanied by accuracy, accountability, and a willingness to address patient concerns. I also have concerns regarding the office's missed appointment policy. Jesse charged me a $50 missed appointment fee; however, appointment reminders have either been sent significantly in advance or on the day of the appointment. In my experience, most medical offices provide a reminder call or text message closer to the appointment date, typically the day before, to help patients avoid missed appointments. Jesse referenced documentation showing that I had accepted the appointment but did not acknowledge that a reminder was not provided closer to the appointment date. During a subsequent appointment, I was also concerned when Jesse brought up outstanding balances associated with other family member on my account and appeared to be attempting to collect those balances, including the $50 missed appointment fee, from me during my visit. While I understand that the office may need to address account balances, I felt uncomfortable with the way this was presented, particularly since the discussion shifted from my appointment-related questions and charges to balances associated with other family members. I believe billing conversations should be handled clearly and separately for each patient to ensure transparency regarding individual financial responsibilities. Additionally, if there are outstanding balances or fees that must be collected at the time of the appointment, this information should be clearly communicated to the patient in advance, preferably at least one day before the scheduled appointment. Providing this notice allows patients the opportunity to understand their financial responsibility, ask questions, and make any necessary arrangements PRIOR to arriving for their appointment. Presenting unexpected balances or fees at the day and time of service creates unnecessary frustration and does not support a transparent billing process. Although the new dentist - Mike Robinson- is kind and looking to grow his business, I am concerned that front desk communication and administrative issues - particularly Jesse - may negatively impact the patient experience and the reputation of his practice. After being loyal patients for many years, it disappointing to see the practice go downhill.

The staff took extra special care to make sure I was comfortable. The Doctor and hygienists are…read morecareful, gentle and kind. I am very nervous at the dentist and would recommend this office to anyone as they will do all they can to help you through it.

Absolutely. I'd make it scathing but factual--that actually makes it more credible and harder for…read morethem to dismiss as an angry rant. I'd also frame the "extortion" part as how the experience felt rather than accusing them of an actual crime. Willow Tree Dental has changed dramatically under the new ownership, and unfortunately not for the better. Before the new owners took over, this was a reasonable dental office with reasonable options for routine cleanings and dental care. My recent experience felt completely different -- more like an aggressive sales operation than a dental practice interested in providing basic preventative care. When I scheduled my appointment for a cleaning, nobody told me that I would be required to have X-rays and a dentist exam before they would clean my teeth. Once the X-rays were done, the dentist came in and immediately started making dramatic noises and comments about how bad my mouth supposedly was. For context, I am extremely particular about my dental hygiene. I use a Sonicare toothbrush, floss regularly, and even own dental tools for maintaining my teeth between cleanings. I'm certainly not claiming that makes me a dentist, but I take very good care of my teeth and have had professional cleanings and scaling done before -- including at this very office. The dentist then chastised me for not having dental insurance, which was particularly off-putting. Once it became clear that I would be paying cash, I was presented with an estimate of approximately $1,600 just to scale and deep-clean my teeth. No crowns. No fillings. No repair work. Just periodontal scaling/deep cleaning. I've had this type of work performed here in the past without insurance and was never presented with anything remotely resembling a $1,600 bill. The part that really sealed the deal for me was that they refused to perform the regular cleaning I had actually scheduled unless I agreed to the much more expensive treatment plan. At that point, I left without having my teeth cleaned. The entire experience left me feeling like the objective was to maximize the bill rather than provide reasonable dental care. Whether their recommended treatment was clinically justified or not, the combination of unexpected required services, the dramatic presentation, criticism about not carrying insurance, a $1,600 treatment plan, and then refusing the cleaning I came in for destroyed my confidence in this practice. If you're considering Willow Tree Dental, especially if you're paying out of pocket, I would strongly recommend getting a second opinion before agreeing to any expensive treatment plan. This is simply not the same dental office I used to recommend before the ownership change.

Best experience at a dental office I've had! I took my daughter -Maya- in for her first cleaning…read more She was so relaxed and enjoyed the entire experience. Shelley & Jenn at the front desk were so welcoming and efficient. Stacie explained all the tools she would be using and kept my daughter engaged in the teeth cleaning process which she LOVED! Dr. Coleman was so kind, approachable, and thorough. Maya is already asking when she can return for another cleaning!

Dr. Paventy was very rude and even mentioned he didn't need my dental work financial they are doing…read morejust fine. Never have I felt like dental work and waiting on a decision was a financial deal. Extremely disappointed in bedside manner and his reaction

I visited this office earlier this year to have a gum issue checked out. It was swollen and they…read morewere able to squeeze me in quickly. When I got there they did all the X-rays, poked the gum, and then the resulting dentist came in and looked at my mouth for less than 10 seconds. He declared that we should remove the tooth, and then declared I had 3 cavities as well. They did not tell me to do a salt wash and see if the gum irritation cleared up, nor did they say to take any medication. In my shock, I scheduled a follow up to remove the tooth and fill in my new cavities. Then I got home and did some research. I did a salt wash for two days and the swollen gum went down to normal. Then I booked a secondary opinion appt at another dentist. Once again did the whole X-ray and other checks. Not a single cavity, nor did they think the tooth should be removed. Horizon is unprofessional and took advantage of an urgent situation. I cancelled all appts and moved onto another dentist. I highly recommend you consider before moving forward on anything with them.

Been going to Horizon Dental for years now and I always have a pleasant experience. The front…read moreoffice is very welcoming and happy to help with insurance and booking appointments. The hygienist is always careful and thorough, and Dr Bennion is great. I appreciate how they explain everything to me and listen to any concerns I may have. Wholeheartedly recommend!

Dr. Rosa and her staff are simply wonderful. Dr. Rosa is knowledgeable and professional and takes…read moretime to listen and answer any questions I might have. Tammy is the best hygienist in town! As someone who is a bit anxious about going to the dentist, this place really makes it a positive experience

I had been going here for years and was generally happy with things. Dr Rosa was usually pretty…read morecold and disinterested, but the hygienists were always great. However, the ladies at the front desk told me AFTER my last visit that they were no longer in-network with my insurance and stuck me with a large bill instead of the usual copay. They had plenty of time to tell me beforehand, but they didn't. I was pretty pissed off and they were totally dismissive. It's hard to believe they didn't know what they were doing.

I'll start off by saying as of 6/22, I still have really bad sensitivity on a crown that was done…read moreon my bottom tooth. It was my first time coming to this place cause I needed somewhere affordable and this place was close by and looked good. I met Dr. Doyle and his staff very friendly and nice people. Took some X-rays and examined my cavities I had and knew I was in a crutch to get work done and was able to schedule it and get it done. The procedure was great and went by nice and smooth. After about a week or several days was in dire pain and sensitivity I pushed through it and it got better. But over the course it still hurts today with hot and cold things. Overall I'd recommend coming here for any dental procedure needed just wish they had fluoride free things to use.

The entire experience was top notch from start to finish. I was very comfortable and relaxed…read morethroughout the procedure. I was offered nitrous but did not want it. A pleasant tasting cotton swab was placed on the skin before injection and I felt NOTHING. He was done quickly and efficiently while being non rushed and pleasant. I highly recommend!

Greedy and zero customer service. Despite having my three children there for a number of years my…read morefamily was treated terribly today when checking in my two daughters for their appointments. Here's a breakdown: We had a change in insurance. I have had this happen at other practices and they instructed me to provide updated insurance at my earliest but in the meantime they will invoice for the visit. Keep in mind, we have been going there for years, so they know us. Instead, they stated I had to pay in full while I was there, and if I didn't, I will have to pay a $50 cancellation fee for both daughters totaling $100 and reschedule, just because I didn't have my updated insurance info at the time. This is despite the fact that I have had my three children seen there for at least the last 4-5 years, with no issues with paying our invoices. They treated us like complete strangers and were only concerned about money, not even showing the slightest amount of understanding or care. The last concern is when I asked the front receptionist to speak with the doctor, she stated in a rude tone that the doctor was busy with other clients, which is strange since it was during the time the doctor was to be treating my daughters. The lobby was empty and there were no other patients walking in or waiting, which tells me it was an outright lie and she didn't want me to voice my customer service concerns with the doctor. It is very unfortunate that they have put money above long term relationships and care of their customers. I highly recommend not using this practice, as they are very unprofessional and care the least about their clients.

I brought my two kids (2 & 4) for their semi-annual checkup. And the staff was awesome! It was my 2…read moreyear olds first visit and the dentist let him stand up for the exam because he was scared to lay in the chair. They presented all the cleaning tools in a way that was fun and intriguing so my kids let them clean their teeth and do a quick exam. I highly recommend especially for kids that might be more fearful about going to the dentist.