Chris helped me a lot with buying my new recliner. I shopped around between Marysville and Lynnwood. Modern Home Furniture had the best prices, but I needed a recliner that wasn't available. So, it required a special order. When it came in, Chris helped me check it out, and load it. Modern Home Furniture salesmen don't work on commission, which I'm sure helps to keep the prices down I would recommend checking this store out when shopping for furniture! read more

We moved into our new home on a budget a few months ago, so when we found the Ashley 5-piece Emilia set, we fell in LOVE with this set. Still, we were immediately disappointed shortly after to realize that if we were to purchase it directly through Ashley Furniture, the couch, ottoman, and delivery would cost over $6,000, which is more than we could justify spending after buying a house. Then, last week, I came across an ad on Facebook from Modern Home Furniture, showing the exact couch I'd fallen in love with, but for only $2,695. I wondered, what's the catch? Is it used or damaged? It seemed too good to be true, so I went to the store, skeptical but curious. The owners were incredibly kind and explained that they could offer these prices because of their reduced overhead. Reassured, I decided to go for it and ordered the couch. They initially told me it would take 2-3 weeks, but I was pleasantly surprised when they called only five days later to schedule delivery for that weekend, meaning my couch arrived within just one week from purchase. The delivery team was great; they set up the couch, removed all the packaging, and left everything looking perfect. As promised, the sofa came with tags from Ashley Furniture and all the warranty information. My experience was fantastic, and it's disappointing to see some negative reviews because I've been telling all my friends and family about this incredible find. I got my dream couch for half the cost, and after seeing it, my parents are ordering one, too! Thank you, Modern Home Furniture. We'll be back! read more

Modern Home Furniture - Emilia 5-piece sectional in caramel by Ashley Furniture - Furniture Stores Near Me - Everett, Washington

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I purchased a bed from them in September, its November now and they are saying I wont receive it until January. I requested a refund and theyre making me jump through so many hoops... i still havent gotten the refund. Worst shopping experience ever. read more

CAUTION: This place will try to scam you! Communicating with them is a NIGHTMARE and they will avoid you at all costs! I ended up having to speak with a lawyer and even they told me that this place makes money off their contracts and not their products! There are MAJOR red flags in the contract so buyer beware. I never got the product that I paid for (in FULL) for weeks, when I asked about a return they tried to take ALL MY MONEY and tell me that they were going to drop off the product on the sidewalk in front of my house (literally they tried to steal my money, the bank thought it was crazy). The 'manager' is extremely rude and unprofessional. Do yourself a favor a go somewhere else or order something online to be delivered! If I could rate 0 stars I would. Do yourself a favor and look them up on the BBB. read more

Highly recommend!! I was recently looking for a couch and went into many different stores...all with crazy high prices. After visiting Modern Home Furniture I didn't find anything showcased in their store that worked with my space but their prices couldn't be beat! I looked at their selection on their website and found the perfect couch, at an incredible price. I ordered online, they called me for payment and I was told my couch would be ready in 3 weeks. Later that week it was already in warehouse and ready for pick up. Every person I talked to was incredibly kind and helpful. Couldn't be more happy! read more

Friendly staff and open door business. Had several modern(less traditional) home furniture. Prices are reasonable and they deliver. Two floor showroom with model rooms. read more

Read all the negative reviews!!! This place is super scammy. Don't let the shiny things distract you, it's awful stuff and the customer service is soooooooo weird. - Young workers who know nothing about furniture, working in frumpy graphic hoodies and leggings, super unprofessional all around. - When you walk in there is a really deep, pretty love seat that they literally have labeled as "LoveSac" brand. 100% false advertising. When I asked about it the owner goes, "Ohhhh hahahahhaa nooooooooo not the BRAND LoveSac. Yeah, she (gestures to a 20 year old in hoodie) said people would be confused, hahahahhahaaaaa, but yeah, no, not LoveSac". Like it's my fault that I'm confused? WTF? So you just get to label things whatever you want? Imagine what else they are hiding...... read more

The service is excellent. I've been there two times, and the furniture is top-notch. Easy to get to and lots of parking. Also, the prices are excellent, at least 100 to $200 off any other place I found. read more

Modern Home Furniture - Furniture Stores Near Me - Everett, Washington

Came into the shop and yes they have good prices but after you pay they seem to stop caring about you. Ridiculous and lazy how they dropped off 2 couches like this. They should have communicated that set up was not included, we would have paid extra for set up. read more

Modern Home Furniture - This is ridiculous and lazy how they dropped off two couches. - Furniture Stores Near Me - Everett, Washington

Everything about my experience was positive. The staff is extremely friendly and accommodating. They were patient and spend time helping my family decide on the perfect couch and loveseat combo. There was no pressure and I felt that they were more interested in helping me find the right couch than making a sale. I will definitely come back. read more

I want my couch !!! Today they brought me the wrong couch and didn't even assemble it or take the trash which we paid for "white glove" the sale lady on the phone was a total bitch. She offered to bring us the right couch at first but when we asked for a refund for delivery she said she wouldn't bring us our couch!!! She said I'd have to file a claim!!!! Fuck this place !!!! read more

Summary: Worked with Modern Home Furniture for 10 months to try and get defects, present from delivery, repaired on a new, two-piece sectional. After help within the first 3 months of ownership, was ghosted for 7 months by customer service, prior to being told they were closing my ticket and suggesting I work with the manufacturer. We chose Modern Home Furniture because we try and support local businesses when we can. However, Modern Furniture has shown us that we can't trust them with the quality of their products or the manner by which they take care of their customers. Their behavior through this process was extremely frustrating and proposed resolution, unacceptable. We will be shopping at a more trustworthy and reputable store for future purchases and recommend anyone who reads this review to avoid headaches and do not give Modern Home Furniture your business. Overview: Bought a new, two-piece sectional from Modern Home Furniture, November 2021. Sectional was delivered December 2021 and upon assembly, noted multiple areas of damage and defects, with the most egregious being a 1 inch misalignment with the backrest of the sectional (see pictures). We immediately contacted customer service to create a ticket. Initially, customer service was responsive and, within 2 months of initial delivery, sent a tech from the manufacturer out to inspect and repair the couch. Tech completed some minor repairs, but was not able to fix the major alignment issue. He said he would include the unresolved issue in his report and to contact Modern Home Furniture within a week if we didn't hear anything. Modern Home Furniture failed to reach out for a month and only did so after we sent a message - they cited a medical reason for a delay in response and mentioned they would follow up with the manufacturer. After another month of no communication, we reached out again. Modern Home Furniture replied 7 months later to explain they were no longer working with the manufacturer. They also explained that they would then be closing our ticket and recommended we work with the manufacturer to resolve the issue. We have not reached out to the manufacturer, but find Modern Home Furniture's lack of communication and closing of the ticket, without a more certain or favorable resolution, extremely frustrating and unacceptable. We will not be doing business with Modern Home Furniture again. read more

Modern Home Furniture - Furniture Stores Near Me - Everett, Washington

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We've purchased two pieces from Modern Home Furniture - a sectional sofa for our living room, and a dining set. We love both of these items! We're very happy with the quality and the customer service. The pieces are high quality (we have a 9-month old who is testing both of them daily). The first time we ordered, we found the delivery service they used wasn't able to deliver to our house, because it was blocked by power lines. So the delivery person hand-brought the pieces ~500ft up a gravel driveway to get it to us. The second time we ordered, we mentioned that the truck they used was too tall - so the owners personally delivered our next piece in a smaller truck, and helped us bring the items into the house even though we had just purchased the curb-side delivery option. In both our experiences, we felt like the team at Modern Home Furniture went above and beyond to make sure we were happy. We'll definitely be shopping there again! read more

I tried to purchase a sectional sofa for my son. We measured to make sure it would fit through halls and doors but discovered too late that the sofa would not fit through the stairwell at my son's apartment building. When I sought a refund, the result was horrible. We ended up paying not only for the failed delivery @ $99, but a $200 restocking fee, the full $31 credit card fee, and taxes, for a total of $363 with absolutely nothing to show for it. Not only that, but I had to make an appointment and come into the store again to receive the refund. I will never shop this store again. Be forewarned. If I could give zero stars, I would. read more

My neighbor had a loveseat I liked and she told me she bought from this place. We checked it out on a weekend. They were busy, but once I stood at the desk we were helped quickly. While there is a tv screen on the floor to look at options, it had multiple other company pages open and when I asked about a loveseat the woman proceeded to open up her phone to show me something they had in the back, but showed me the competitor site/price and then brought it out to the floor for me to see. It seemed odd to be pulling photos from other sites, but maybe to prove the price here was lower? It is Ashley furniture she was selling me, so in theory I guess I could have just gone online to order but since she had one in the store we bought it. She told me in 2 days time they would text me to deliver. It took about 15 min to check out. Cash/debit are accepted but credit card is 3% add on fee. Everyone has an add on fee these days, but I paid with debit. And then my doubts started creeping in. Without the protection of using a credit card I didn't sleep well for a few nights. Days went by with no text about delivery. I tried to call but they tell you to text a number, who then texts you back later. It just said to wait, they would text about delivery soon. By now I'm thinking I just threw my money away. however, the evening of the 4th day I got a call asking if I had received a text. Nope. They then offered me delivery the next day. I accepted. Was told I'd get a call an hour before. Instead I got a text saying 24 min, but it was more like 45min. At this point I'm still nervous and reading reviews here just made me more stressed. Would they actually show up? The two guys were nice, and moved it upstairs with no issues. They did not uncover or haul away the trash but I was ok with that in these covid days. They did wear masks and we put ours on as well while they were here. Compared to other reviews I can't complain. I was in and out of the store in less than hour, able to purchase exactly the item I wanted, and delivery occurred by the end of the week. My stress about receiving my furniture however makes me leery to go through this again. I am super thrilled our situation went well, but the other reviews concern me. Hopefully my experience will continue to be future customer experiences. Everyone I encountered was pleasant and I'm pleased with what I bought. I took off a star b/c of the stress of wondering if it's going to go south like all the other reviews. read more

Bought a 3 thousand dollar couch that showed up damaged and a month later still hasn't been fixed. Constant back and forth from company pointing the finger at manufacturers but still no fix. Also ottoman was supposed to arrive a month later and now it's gonna be 2 months. read more

If I could give negative stars I would, it all started when I was told 1 week for my pillows ( my $250 pillows) to get delivered to me. Well 4 weeks later still no pillow... I call phones ignored, I finally get answers and I'm told another week.. long story shorter, it took almost 7 weeks total !! I was told if I cancelled at 2 weeks in when I checked in the 1st time.. there would be a 20% restock fee charged .. restocked what ?? It hasn't even been shipped yet ??? Poor customer service - with caller ID so they know not to answer when you call .. my advise, get the MY PILLOW and save yourself money and a migraine read more

Updated: Nathalie reached out to us and offered a solution and arranged for a new couch delivery after the review. Thanks Nathalie for coming through and helping us out with great customer service. Very shady business. We purchased a cloud 9 sectional from Nathalie a couple weeks ago. The sectional was perfect in store and everything we were looking for and she said it would be free delivery. We go to checkout and then they tell us it's not free delivery because we are 5 miles further than their range, the total cost then jumps from under $2000 to over $2000. First of all if you're giving out wrong information you should honor what you say, but this company is not reputable and won't budge. We receive the sectional on the day as promised and we notice that the arm rest is crooked, the stitching is uneven, it smells like mildew and nowhere on the box does it say the brand Cloud 9 like they advertised in store. We submitted a claim per their website within 24 hours to get a replacement. Didn't get a response in 2 days, so we called and they said they would remind them. Still haven't gotten a response so I guess we will just settle with the couch we got. By the time they open again on Wednesday, it will be past 7 days and we cannot return the couch per their policy since they won't get back to us- well played shady company! Buyer beware, you will not get the same quality you see in store and once you buy, their return and exchange policy is nonexistent much like other reviews. There were several other things we wanted to buy but I'm glad we didn't spend our thousands of dollars here for poor quality and service. We will never shop here again. read more

Modern Home Furniture - Stained crooked armrest - Furniture Stores Near Me - Everett, Washington

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The shopping experience itself was good. We got our couches in less than two weeks, when the estimated time was 3-6 weeks. The negative was that when we went to pick up the couches, they were in half-boxes with a thin foam and plastic wrapped around them. This would normally not be a problem, but they make you sign that the furniture is in good condition. When I mentioned to the salesperson that I felt strange signing the paper when I had not actually seen the couches, she got offended and said, "Well, they just came off the truck and out of our warehouse, so there's no way there is any damage." It made me feel bad about even mentioning it. I'm sure you know where this is going. Yep, got home and got the plastic off and there was a large hole in the bottom of the cardboard and loveseat. It was after hours, and I had already had a bad experience with the person working there, so I didn't feel comfortable contacting them again. I'm also not looking to be compensated, but I wanted to warn people to double-check, especially if you are discouraged from doing so. read more

Modern Home Furniture - Large hole in the bottom of our loveseat. - Furniture Stores Near Me - Everett, Washington

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If I could give zero I would. I paid a deposit last year on a couch that they could not deliver. They offered to pick a new one or cancel the order and I foolishly opted to wait. Fast forward 2 days. I was furloughed so I asked to take them up on the offer. They then said it would be a $200 cancellation fee or I could have a credit. Seeing as I only had 560 or so in it, I took the credit. February this year I reinstated my order with the expectation (set by Nathalie) that if they could not deliver after 12 weeks I could have a full refund. Well 12 weeks has come and gone, no couch, no update and I'm on week 2 of attempting to get a refund. Their voicemail is full, they do not answer the phone and I have emailed numerous times. I was able to get through one time last week and escalated the situation to who I assume is the owner, she spent the entire "conversation" cutting me off and speaking over me. I told her she was cutting me off and just talking fast over me in which she again cut me off saying "well I'm Latina, I just speak fast" which is the oddest excuse for being rude I have ever heard. I have had to resort to commenting on all of their Facebook posts in order to get any response at all. I spoke to Nathalie yesterday and she said I now cannot have a full refund, only what I paid in February. I offered to pay the $200.00 cancellation fee in order to never have to deal with them again. She stated she will tell her managers "my offer" and call me back. I received no call back. They did however comment on my Fb post claiming that they have been trying to reach me and I should just go into the store instead of trying to "hurt them" and then blocked me from commenting on their profile. Modern Home Furniture quite literally has zero redeeming qualities right now. Give me my refund , next is the BBB if they do not choose to do the right thing and refund me immediately. read more

Modern Home Furniture - Just playing the victim card - Furniture Stores Near Me - Everett, Washington

Love their selection and prices! Great Customer Service! Staff was very helpful. tis is my go to place! Thsnk you Modern Home Furniture!

The owners will lie to make a SALE! . This is worst place to buy furniture to be honest. The prices are very lowly because they the quality is bad. They owner called me to take down my post from before but in my heart I felt it just needed to be said. read more

Modern Home Furniture - Furniture Stores Near Me - Everett, Washington

I purchased furniture from modern home furniture in Everett at the end of April. It was delivered may 2nd and I immediately noticed that the seat on the loveseat was crooked to the point that it's uncomfortable to sit in and many spots had threading come undone. I emailed them about it asap and did not hear anything for a week. So I reached on Facebook and then got a call to set up a repair technician to assess the damage. When the repair tech came over, he immediately saw the problem on both couches and said it was poorly made and would be timely and costly to repair and modern home wouldn't want to do it. It took 2 more weeks for them to reach out again, which I again had to message them on Facebook to get this response. Now it has been 2 and a half months and I was told that they would not repair it and I could not get a replacement because they don't have another in stock and aren't ordering more. Instead I could have store credit to purchasing something else that I did not originally want to purchase. We told them this was not acceptable through at least 5 messages, none of which were being responded to. My husband said that we were going to have to get outside help I guess and the owner sent me a message saying they aren't going to help us at all now and are documenting our "threat." This is the worst company I've ever seen and I can't believe they aren't backing their product and making us jump through these hoops. Judging by Google and Yelp reviews, this is something that happens frequently.  Save your money and go somewhere better. read more

We purchased our sectional sofa mother day weekend. First we're promised we would be getting it on June 20th. Surprised no couch! Then I got a call saying it would be arriving on July 10th. This was 2 Weeks ago. A day before the 10th they send me an email letting us know we wouldn't be getting it! They don't even have Decency to call and let us know why it will be delayed even longer. I call to speak to someone to get answers and they never know anything. They just say please patiently wait till Hayden gets back at you. We are just the sales person. Funny Because I'm pretty sure Isabella is the one who owns the place with her husband but never seems to know anthing about her company orders. We have been patiently waiting! For 2 months and have been promised two different dates now and we still have no Couch. We were so excited to be receiving our items from a local company. Now I'm just scared they are never going to come and that we just got ripped off or that they will damaged it and never want to fix it. I'm aware that we are Epidemic but its also now okay to take advantage of ppl when they have already payed for an item and its STILL NOT HERE!!!! The owner doesn't seem to give a Dame. She like I already got payed so you can wait.. its basically what she is saying to us. Yepp so they probably never ordered it. I'll see if I they actually ever get our money back I have a voice message and document to prove you guys did promise those dates So don't call us liars When we can prove it. UPDATE 7/19/2020 They are threating us. They have said if we don't take the review down I will not be getting a couch or my money back. At this point I think they would actually do something to our couch if we ever actually got it. I ended up calling the cops on them because I no longer feel safe receiving anything from them. Cop told me i shouldn't take my review down is freedom of speech and no one has the right to threaten us. Thats its my civil rights to speak my mind. Then he proceeded in giving me info to call and report them where they can get this taken care of. Gave me the number and told me who to contact. The Owner ISSABELLA DIAZ told me her Attorney would be contacting me. Cop said i guess they have an attorney to threatning ppl to take down a "Review". He told me to be carefull with them because it seems they are willing to do anything to take down bad reviews. To feel free to call whenever I need the cops again. He also Suggest I should file a Restraining order against The wharehouse guy HAYDEN HARRIS who has been in charge of our order and making the threats. Cops told me i could file Restraining order being that he has our address and with the situation and me feeling comfortable for my family. UPDATE 7/28/2020 Still haven't heard back from them. They stole my money and are still not willing to give me a call back . read more

Modern Home Furniture - Furniture Stores Near Me - Everett, Washington

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This is disappointing for me to write, as I was initially very happy with my purchase and my experience at the store. I purchased a couch from Modern Home Furniture in late October. By December, there are multiple flaws, the worst of which is 2 nails sticking directly out of the back of the couch. My son cut his foot on the nails, requiring stitches and tetanus shot. Not only was this experience traumatizing to him, but also adding an unplanned expense during an already expensive month. I am deeply dissatisfied in Modern Home Furniture's response when I put in a claim. I asked to have the broken part of the couch (chaise) replaced within 3 days of this event occurring. I still have not received an answer. So I have a brand new couch covered with duct tape in order to prevent another injury from happening. There is also a gap in the chaise as well as exposed wood. I did not ask for Modern Home Furniture to cover medical expenses or anything of this sort, just foe the defective piece to be replaced. Purchase with caution. read more

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DO NOT TRUST THIS STORE: I purchased an item a few days ago to be assembled on my own. Went I started, there was one instruction for chairs. No instructions for table connection or cabinet assembly. Upon reading my only instruction I found there 4 needed pieces not in the box. My cabinet has no knobs or required screws to connect the table. The table weighs at least 30X the weight as the end piece, but once again, no way to connect it to frame. Not including they billed me three times, when it was suppose to be once. In the end, I have to go to my bank, return a table that's impossible to assemble, but wait! They want to bill me to have someone set up my table or pay a 20% restock fee. This was a scam from the start. They send you home with crap, then charge you to assemble. I imagine they will magically have the missing pieces if the come out to my home. DO NOT BUY FROM THIS PLACE!! read more

I gave this place a 2.5 but they don't have a half star. The Good. The couch was great the sales people were nice and friendly not too pushy. Family business. The OK. Delivery was scheduled fast but the time frame sucked. They said anytime from 11-7 they came around 4. Kinda wasted half my day waiting for a call. The Bad. When i paid for the couch I saw it cheaper online somewhere by 50 bucks and they wouldn't price match it a few days after I gave them the money for it. 2nd the delivery of the couch took too long. 2-6 weeks it came on the last day of the 6th week and I had to call the warehouse and scheduled and get it going myself. The people at the store called me and were trying to tell me it'll be the following week. So the communication between them and the warehouse was pretty terrible but the guy at the warehouse who spoken to was awesome friendly and efficient. 3rd what was VERY IRRITATING is that in the fine print they said delivery is up to 8 weeks. I wish they were upfront about that before I bought the couch. 4th they charge you 3% using a credit card. Overall I probably would never buy from them ever again. read more

Excellent Staff, great customer service. People exaggerate the unsatisfied experience and that's too bad. There are ALWAYS two sides to the story. If you consider shopping for modern furniture, great employees always there to help and make it a pleasant shopping experience-- unique. To whom it may concern-- the dictionary defines superlative as: the highest kind, quality, or order, surpassing all else. I define Modern Home Furniture, its employees and service as the highest kind, quality and order. Thank you Isabelle, Steve and Modern Home Furniture for great and unique experience. read more

Modern Home Furniture - Furniture Stores Near Me - Everett, Washington

I have been in several times and have made several purchases. Each time, the staff was friendly and knowledgeable. I recently purchased a couch and love seat. The delivery crew was awesome and fast, but even better, the furniture looks incredible. Their prices are excellent and they have most of their inventory in stock, ready to go. I now bring on my friends too. We have all loved our purchases and the experience. highly recommend! read more

Do not buy from this store!! Total scam. My husband and I bought a bed set that includes a bed, two night stands, and a dresser with a mirror. We received all the items EXCEPT, the dresser came damaged and the two night stands drawers keeps opening and its hard to keep couple of the drawers shut. The dresser has multiple cracks and it looks like its been dropped many many times. Idk how because its a very heavy dresser. Its very damaged. I dont even know how we can throw this in the thrash. We shouldnt be able to spend money to throw this out ourselves. After receiving these damaged items, we emailed at least 20 plus times yet still no response. We want a replacement or a refund. Finally when we received the email back, they told us to wait 5-6weeks for further actions to be told. Its been 6.5weeks now and still no response. When we called today(4/27) the lady who picked up the phone basically told us that its not her responsibility and that its not her job. Seriously? Stop selling damaged items to customers and give us our money back!! Trust the reviews people, and do not trust modern home furniture. Even after reading not just mine, but multiple bad reviews, if you still decide to shop here, MAKE SURE TO USE YOUR CREDIT CARDS NOT DEBIT! So you can perform a charge back from your bank. *there is a small charge fee to use credit cards here, but its worth paying. (Another sign I should have not shopped here) read more

EDITED: BLACKMAIL and now seeking legal action The manager finally decided to have the guys go to the warehouse to deliver my items after hours. After I left, I placed this review. The manager called me within 15 minutes and told me that the owner called her and they will NOT deliver my furniture unless I take the bad review down. Nor will they give me a refund. I told her I'll take it down, get the product and repost it. She said I wouldn't be able to because I would have to sign a statement saying I won't leave any negative reviews. This my friends is against the law. I am calling my attorney 1st thing in the morning. The great thing is I have the entire conversation with Natalie recorded. I will see them in court. If I could give this place zero stars I would. I bought two couches that were instock specifically so I could get them delivered by the time my out of town guests arrived. The sales lady and the manager assured me it would NOT be a problem. I paid full price for the furniture, $189 for delivery and a 3% debit card fee. When I walked out of the store Natalie was on the computer "scheduling my delivery." She said I was on it. Delivery day came. No phone call to let me know what time. I reached out to the company via email and phone with no response. I ended up getting a call at 4pm from the delivery guy saying they can't deliver it. I went to the store to get a refund so I could go buy furniture somewhere else and the manager refused to give me my money back. She told me the policy is to send them an email to request a refund and someone will review it and then approve the refund. Nobody will even answer the email. The phone number to the store is automated and you can not reach a real person. The message asks you to send an email. This business is shady. I really wish I would have done my due diligence and read online reviews 1st. It appears I'm not the only upset customer. Be warned. read more

Well? They have reasonably priced furniture , if you're on a budget. However, they're delivery fees are insane at over $200, unless you want them to dump what you've bought on the sidewalk (aka "curbside"), and they'll charge you if you use a credit card @ 3%. I went else where, got twice the product at less than half the delivery fee and no charge for using a credit card. They claim they're having issues with their delivery people. So apparently they're punishing the customers for that. read more

We've been loyal customers at Modern Home Furniture for awhile now. We have previously ordered our sectional sofa and have recommended this place to many of our family members. Although, our sectional sofa came almost seven months late but, we understood due to the circumstances with covid and followed with another order of our queen bed. Which came in a timely manner. Upon my husband and I expecting our next child, we informed the sales person that we only want to buy a bed and mattress that is currently in stock. So, we paid for the bed and mattress in full. While I made the payment, I overheard a conversation from another customer complaining to the supervisor that they were not informed that their furniture would not come in and if it wasn't for the help of Melissa, they would have never known. Melissa has helped us before and she is amazing! They also stated the called numerous of times and no one picked up. We were told that we would hear from them within a week after the payment. We heard nothing. So we called to inquire on the status of our purchase the receptionist apologized and stated that there were a lot of call outs. Also, that was she was unsure but she would check with the warehouse again and she would get back to us. We didn't hear anything after that point, so my husband called and they still didn't have a clear answer for us. She asked my husband to call 10 minutes before closing and that the supervisor was right in front of her. That he/she would get back to us after they were done helping the customer. We didn't hear from them. We called after a few days after and they hung up on my husband. We are on a restrained on time limit due to my expecting pregnancy. I don't feel that we are responsible for fallouts. We tried leaving a voicemail on the sales phone or even the logistics but the voicemail is full. Which they are aware of, as I have brought this to their attention. I don't feel that I need to chase down their attention especially since I spent almost $2000 at their establishment. Honesty of when the time expected of delivery should be given and a sense of respect for their customers. Especially since we drove all the way their from Federal Way. We will no longer do business with this establishment and we no longer recommended them. They ask you to write a review after payment, but I had an instinct to wait and see how things went until after the complete process was done. They are now no longer answering our phone calls and we will definitely be paying them a visit. UPDATE: We found out they are SCREENING CALLS after placing a call on another phone number. We called the whole day and was not able to answer the phone. But, after seeing a new phone number suddenly they were able to pick up. Once I called, they receptionist wasn't even remorseful. Once we asked for a refund she stated that that they would charge us a 20% restocking fee! The audacity. BEWARE. I will report this business to BBB, just as many other clients have. read more

Do not buy anything from this store I bought a couch back in October they promise me it would come in two weeks after waiting two week I asked about the couch they still didn't have the couch yesterday they called and ask did i want the model couch i said I would take it thinking the owner would give me a deal on a used couch she wanted me to pay full price on a used couch I said no today she calls and tells my that my couch was discontinued and i can still have the floor model for full price basically they sell you stuff they dnt have and tell you that all sells are final read more

I've worked in sales for years and I assumed the old school ways of judging people by how they dressed were long over. We were re-organizing our whole house, doing multiple good will runs, etc. I had ordered a new desk online two weeks ago and it got lost in the mail. I'm working remotely still and needed one ASAP. We went in needing to buy something TODAY. Sure, we were in shorts and graphic tees while the couple behind us was dressed up. Guess which one was greeted with help immediately? After hunting down an associate, we were directed to go "upstairs" for desks before they walked off to help someone else and we couldn't find anything. We just left and went to Everett Office Supply and will have our new desk ready for pickup tomorrow. Train your people better. read more

I wish I had read the reviews before shopping here!! Bought a vanity for my daughter over a year ago. When we got it all put together, it was missing part of the plug, so we couldn't turn on the lights. Contacted the store right away, and was told the only way to fix it is by emailing their claim department email. Fine. Emailed, was asked to send label from box, days went by, nothing. Kept emailing, finally copied the store again, and they apologized and said claims had been "out of the office". A nice lady in the store (after calling again several times) told me to come get one of their plugs off the showroom floor. I did, got it home, and it didn't work. I immediately called, told them, emailed as well, and was told they would have to contact the manufacturer to get the part. That was almost exactly a YEAR ago!! I've emailed every so often (life is busy), and I was always told they're waiting for the manufacturer to respond. Until yesterday, when I'm told the case was closed because they gave me the new plug!!! What?!!! I have the email chain with dates to prove everything. Worst experience ever, save your time and money, don't shop here!!! read more

My purchase is going to go to litigation, so I cannot put much. Saying that should be your first red sign--no one should ever have to sue over furniture, yet here we are. Save your time and money and go somewhere else! Most of their stuff is Ashley Furniture anyways. read more

7 years ago I had a great experience shopping at their original location... A few weeks ago, I ordered a piece of wall art from them, thinking they still have best prices, but later realized it was no longer the case. Most Ashley Furniture products are cheaper on wholesale websites that regular customers can order from. I first called, and no one answered during business hours, and then reached out via email to cancel an order. The item didn't ship or have an estimate of a pickup date yet. 3 days later I was informed the order would be cancelled with over a $50 fee. I have not heard of such practice from any other retailer. What a shame. read more

Horrible customer service and lack of fulfillment of order and then refusing to refund or speak to customer.. try to call and no one answers and the voice mail is full.. what a joke.. definitely shop somewhere else read more

I bought few things from that store, had good experience TILL they sold me item with wrong condition then item in the store was introduced to me at purchace. Mattress was extremely firm. On the store floor it was lot softer. My nightmare began when I called them that the mattress was delivered to my house is wrong!!!! Costumer service was rude, don't care attitude. No solution was offered to me. Store is selling wrong or unneeded item then it is customers issue. NEVER EVER EXPERIENCED the service this store provides at the return or exchange service. Issues after 2 months of purchase still not solved. Communication with them terrible. Next step is the law suit case be open against that store if no resolution otherwise on their side. Very not happy with the service store provides for customers. read more