I do great business here, Alex is my go to person for gold and silver questions or to sell for…read morescrap. I've always had a wonderful experience.

Went today very easy process, staff very friendly make you feel at ease, very informative process…read moreon each item selling very please with price offered maybe best in central valley

Tried this place once and just loved the place. Made an appointment for a welded bracelet and…read moreKarrin took me in mind you I was a little late and she still helped me so polite. Told her I'll be back and I did she helped me out with an engagement ring and a diamond bracelet. On top of that I negotiated and the gave me a really good price! I was so happy my wife was happy! great great jewelry store! Karrin helped me out but! All there staff is great highly recommended! Sal-

Completely disappointed. Took a ring in for an appraisal, received a single piece of paper that…read morelooked absolutely amateurish, as if it came off of a teenagers' home printer. Not even a signature for validation nor any reference to the appraisers qualifications. Other appraisals we've gotten from other jewelers had reports that were signed, on official documentation with embossed insignias. I'd be embarrassed to present this to anyone, especially an insurance company if ever needed.

Good people, great service,and very good prices. One of the last businesses that is fair and square.read more

This shop is one of those cute little kiosks here in the mall on the 1st level. This is one of…read morethose many places in and around Modesto that says they will pay top dollar for your gold. If your in dire need of cash go ahead, if not then don't because they don't really pay top dollar. You can get more $$ by going to a pawn shop.

Offer was less than half the value of what I was selling…read more They expect to double their money in every transaction they make I found a fare buyer elsewhere Thanks for the insult today I always appreciate a insult from a pawn shop but this one takes the cake

So this review is basically the difference between amazing customer service and someone who just…read moredoesn't care. Earlier this week I went in and was greeted by a man with dark hair, and got help from an employee named Josh. Josh went above and beyond to explain the process and listened to my story with compassion: my grandmother just passed away and left me more items than I expected. I went in knowing they only took silver and gold at the moment, but again, the process was so smooth and Josh was very friendly and professional. Fast forward to today. I went in and saw Josh, who was with another customer, so I decided to go to the blonde woman seated at the counter. No smile, no welcoming energy, and she barely even blinked when I explained my story and commended Josh for doing an excellent job. Not only did she toss my items around as if they were trash, she had the audacity to grab the items I WAS CURRENTLY SORTING THROUGH to check them. I said, in a polite tone, "I would rather hand the pieces to you myself, not to be rude." No one else was in the store and I wasn't taking my time, she was just rushing me. When she finally took the items worth anything, I already knew in my mind I didn't want to do business with her. And when I said I'd rather take it to someone else she gave a snotty "Okay" and didn't even tell me to have a good day. Basic Customer Service. Pawn Shop, McDonald's, JCPenney, wherever you work with people you have to be SOMEWHAT personable. The only reason I would go back is to have Josh assess my items. But the blonde employee put a super bad taste in my mouth. This is the kind of thing that makes or breaks repeat business for me. So if you DO go in, see Josh, amazing customer service and truly seemed to care!

This place is amazing. Walked in and asked if they could do re-rhodium plate my ring. For a small…read moreextra charge they were able to do it right away. It was done within an hour. Ring looks perfect!! Great service.

Excellent service repaired my gold chain and my wife's ring. Great pricing and staff. Anytime i…read moreneed more jewelry i will be coming back.

Jerry was very fair, kind and patient. Simple and easy transaction. Was able to negotiate a…read morereasonable amount. Would recommend!

Went here today for a small watch repair. What a pleasant experience. Jerry is a very nice guy. He…read moreknows his craft - he has a very nice selection of jewelry. If you need a jeweler stop by Princess Jewelers and see Jerry!