Been going to elab for 20 years (monroe ave), I now live in Canandaigua and have been in a bunch of…read moretimes. Best glass in the area, by far. What makes this place stand apart is the customer service. Every person in the building is the most helpful and friendly staff I have experienced in a long time. Truly a great company and a pioneer in the industry when it was frowned upon in the beginning. Puff tough.

From the owner: One stop shop with a little bit of everything! read more

Needed a new bong in and out . Great pricing and staff! Got it home and she worked like a champ!read more

This store is amazing. The people working. There are so knowledgeable about every product and they…read moreare so willing to share their knowledge with you. They know what they're talking about. There's very willing to explain products to you and give you their personal advice. The store is clean. It's easy to park. I would recommend the store to anyone.

I cannot believe how much the owner took advantage of my little knowledge. I was charged 30…read moredollars plus whatever tax for a vape that she doesn't have coils for and then she charged me another 35 for a small amount of juice. When i got home I google searched the price of both and at top prices it was 30 at best for both...DO Not go to this shop they are crooked and over charge me by $40 only because I was not knowledgeable.

I started vaping a year ago this month, this is the first place I went to. Sheiliah was awesome she…read moregave me all the knowledge I needed and I have learned a lot from her. My mod broke after I bought it she helped me with a receipt and everything I needed to send it back, without her help I would have been shit outta luck. The juice selection is the best it's a fun time coming in and looking at all the flavors I recommend any vaper to stop in.

Prices in NY are insane I shop in Ann Arbor Michigan half once of chronic is only 35$ tested out…read moreat 33 % come on NY you can do better yall are getting robbed in Ny

Cant see or smell before buying is very wierd, all places Ive been Always can see the buds and…read moresmell. Told take it or leave it... I left went to my favorite Grandmas Approved where Im treated well and prices better! Grandmas will blow you away! Seneca Falls!

Purchased a vape Tuesday evening. 18 hours later it won't work. No recourse. Won't be back.read more

Loved this place until I bought two vapes back to back that were burnt out. Not much consideration…read moreto allow for an exchange.... $60 down the drain.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

Really bad customer service. I'm not one to use negative remarks but nothing but assholes behind…read morethe counter. Really high prices as well. I can get my go to line of juice online for half the cost. Avoid this location

I love that they were being so nice and understanding! Very helpful,courteous..Wearing masks A+…read morethere too! I will be back!