This Moe's location has impressive customer service. We have been to many Moe's locations over the years and this one is the best. Plus our order was accurate, reasonably priced, and included ample chips. We ordered steak and queso burrito ($14.47), queso bowl ($7.99), and extra chips. The queso is excellent and the menu is customizable. If you are craving southwest American cuisine made quickly and at a decent price this is the place to go. read more

Moe's Southwest Grill - Tex-Mex Near Me - Durham, North Carolina

With fast food you really can't review the food because it's always the same so this is about the staff and cleanliness. I have never been to a moes or fast food place that had staff this friendly and helpful. They were so nice to us and seemed happy to be there. It was a nice change of pace. Restaurant was clean and they gave good portion sizes. read more

I'm a fan of Moe's Southwest Grill, and thank goodness because it's one of the few places to eat within immediate walking distance of DPAC on Monday evenings. I love the welcome to Moe's greeting upon entering the front door. Due to the show at DPAC it was quite crowded. I was able to place my order in a decent amount of time despite the line almost out the door. The ingredients were fresh and they are generous. I ordered my meal to dine in. There is indoor and outdoor seating. They do a great job keeping the meal prep area, as well as the dining area very clean. There was a young lady on the floor making sure it stayed that way. I always enjoy the food at Moe's, today was no different. I ate every single bite. read more

Moe's Southwest Grill - Nachos w/ side of chips - Tex-Mex Near Me - Durham, North Carolina

Great Moe's location. They always say "welcome to Moe's." Always get adobo chicken, and the Stacks are delicious. Parking can be difficult but there's a parking garage a bit away and you can take the shortcut through ATC. read more

Great location in durham right at the ball park for the durham bulls and a 2 minute walk to dpac. Service was extremely friendly, fast and efficient. They actually wrapped the burrito well so that nothing fell out. Food was good, so was the guac! It got busy as we were leaving but the workers seemed to have no trouble keeping things moving. read more

One thing to know about this Moe's is to expect a wait on a week day during lunch hour, even when ordering ahead. I have only done the order ahead at this location through their app (because of the great deals they are always offering through the app) but I always have to wait longer than the predicted pick up time. The staff is very busy with the customers ordering at the counter and filling the online orders. The food is always fresh and typical Moe's quality. Pros: The quickest take out in the downtown area, affordable, great deals in the app, food is good. Cons: wait is often longer than expected during lunch hour, little to no parking on weekdays read more

Moe's Southwest Grill - New Spicy chicken bowl - Tex-Mex Near Me - Durham, North Carolina

This restaurant is near the Ballpark and American Tobacco...Had worked Hayti a few days ago, decided to walk to Hayti and by the time I got near destination was hungry...This restaurant has a amazing staff and I had a delicious meal...Must go back soon... read more

As of late, I've been a fan of Moe's. I stopped in for lunch at this location. It's located next to the Durham Bull's stadium. Nice and quiet spot. Great customer service and the food was fresh! Glad to have a location so close to home. read more

This place gave me food poisoning. I ate there 2 days ago and haven't been the same since, when ordering chipotle club quesadilla i was expecting the same food i normally get from other locations.. WRONG. left there and not even 10hrs later im experiencing full blown food poisoning symptoms. ive never contracted food poisoning before but after eating here knew immediately something was wrong. Long story short fuck moes, fuck this location. i'm never eating moes again this sickness scared the absolute shit outta me. haha literally. read more

Went late. Workers not enthused to be there. Not supportive of team leader. Food was decent

My family stopped here after leaving Durham Bulls Fan Fest... mainly because we saw a sign out front that said "Kids eat FREE Saturday & Sunday". My husband and I both got burrito bowls and our kids got cheese quesadillas. Our meals were good... I personally feel Moe's slightly lower quality than Chipotle but still decent. I agree with another reviewer that the food was lukewarm- which worries me about food safety if it's not held at a proper temperature. I do love that chips and salsa are free at Moe's. I especially loved the avocado salsa! Delicious! Kids meal included chips, drink and cookie! The restaurant was very clean and the staff was friendly. Free kids meals meant family of 5 ate for $21! Not bad!!! read more

Moe's Southwestern is AWESOME!!!!! This particular is full of Rockstar Employees ! Today Emanuel was so particular about how he prepared my wife's Chicken Quesadilla, and my tacos (Taco Tuesday ). Compliments galore as I left the restaurant regarding my apparel. Very friendly staff always, and great tasting food !!!!!! read more

I came here in the afternoon when there were very few people here so I got my food fairly fast. I wanted to try something different so I got the stack with chicken, which is essentially chicken, beans, shredded cheese, pico and queso between two crunchy corn shells all wrapped in a grilled 12" flour tortilla. I like that it's heated so the cheese melts like in a quesadilla but I was disappointed in the lack of chicken... the whole thing was dominated by beans. The chicken was very tender and overall it was very flavorful, so maybe I'll try something else next time. The total came out to be $9.46 which is more than I would have liked. I didn't know it came with chips or else I would have gotten some salsa to go with it (I got takeout). I basically couldn't eat the chips however because they were so plain... like worse than ones you buy some the grocery store. Update: came back again and got the salad...it was fine except there was only iceberg lettuce and it did not look fresh at all. read more

Moe's Southwest Grill - "stack" - Tex-Mex Near Me - Durham, North Carolina

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I have friends who come to Moe's every Tuesday night for a Kids-Eat-Free-deal and I finally decided to try the restaurant out! They do cater and my work orders their make-your-own-burrito option, and they deliver tortillas, meats, salsas, fillings. Parking is slightly tough when there's a Durham Bulls game but we found some street parking about a 5-minute walk away. My husband and I both ordered "Homewrecker" burritos, one pulled pork and one steak. The pulled pork was amazing especially with the sauteed mushrooms I added in. The burrito was packed with rice, black beans, shredded cheese, pico de gallo, lettuce, sour cream, guacamole. I liked how each burrito came with free chips and free salsa at the salsa bar. Great place for fast Mexican food with fresh ingredients! I do like the rice slightly more at Chipotle though. read more

Typical Moe's, but what happened to "Welcome to Moe's" when you walk in the door? My teens actually miss this unique touch. Policy or staff engagement? Two things knocked this review from "average"; chips pretty much crushed into mostly small pieces. Two, :30 before closing, the staff was cleaning with strong-smelling chemicals, pretty much ruining any chance of enjoying the food. Olfactory senses play heavily in the physiology of taste, so we went outside to finish the meal. Can't say we won't ever return, but it won't be often and it won't be soon. read more

My entire food order was delivered cold. Last time I order from this place. The rice is old and crunchy.

The only reason I came here is because Tobacco Road was too crowded, I should have went to Only Burger. I ordered extra meat, which the server informed me that is was Extra Money, ok this I figured but it would have been nice to actually see the EXTRA meat! I never eat here, and most likely never will again. read more

We recently got catering from here for a work function, and I found it to be pretty tasty, but really nothing to write home about. We got hard/soft taco shells, a tray of beef and chicken, rice, black/refried beans, pico, salad, chips, fixings, etc. Overall, the beef was quite tender, though nothing was terribly flavorful. There are much better Mexican options in Durham. read more

I've eaten at several Moe's Southwest Grills but the one in Durham near DPAC was a disappointment. First of all the service was very slow, the food was lukewarm, and the table where we sat was very unstable. We had to be careful not to touch the table so our food wouldn't slide off onto the floor. I can't recommend this location. read more

First off let me say THANK GOODNESS ATC HAS QUICK SERVICE RESTAURANTS NOW. Like seriously. It's such a relief not to have to have to wait an hour or pay an arm and a leg for dinner before a DPAC show. Before Moes, Only Burger, Which Wich and Ed Mitchel's (which is no longer there) our options for an inexpensive dinner by the DPAC were very limited. Now that i'm done gushing about the options....How are they? Well......Pretty okay. I've been to the Which Wich and the Moe's now and i'm left with a "Okay." I only rate it a star higher because Moe's presense was sorely needed and the prices are good! The Moe's here is your typical Moe's, about the same size and layout of every other one i've seen. The menu is the same and the prices are the same. The only difference is a few specials (free queso with your DPAC or Bulls stub!) and the crowd. Depending on what's going on at either venue depends on how crowded Moe's is. We came about an hour and fifteen minutes before a DPAC show on Sunday and it was about half full, with a very modest wait time. As we were leaving (with about 45 minutes left until the show) the line was out the door and 90% of the tables were taken. So definitely get there early. Moe's fills a need and does it decently enough. If you're hungry before a show and don't want to drop crazy money stop by! I'll definitely be back. read more

Welcome to Moes! I find the staff to be friendly and I think Moes is the most value for $8 bucks when getting lunch in the American Tobacco Campus. I recommend the "burrito bowl" with free chips. read more

Two-star rating for the food only. The staff is great -- friendly and quick. I don't understand why it's so hard to make a great burrito / bowl place. Just go to Chipotle and copy them. Seriously. Moe's is just not good. Working at ATC, I am confined to a few options for lunch, and sometimes Saladelia for the 5th time in a row isn't it. So it's Moe's, which is healthy enough, and okay enough, and affordable. Chicken is pretty dry, salsas taste literally like Tostitos, and there is a slightly canned/chemical overtone when the food is combined. Rice is the worst, and if I could improve anything, that would be it. Rice should be the binding agent for a great bowl, but it consistently has no taste and feels slightly undercooked. Value is good, guacamole included, nice portions. Just wish it tasted better. I cannot tell how much I wish I could trade Moe's for Chipotle and Which Wich for Potbelly at ATC. read more

I order delievery from this location and they forgot my queso. I live a few minutes away, so I drove to get my queso. When trying to park at the location I was unable to get down the street due to an event . When I finally got through traffic my food was cold, so when I arrive I asked the associate if he would remake my food. He informed me that he gave me that he would give me my queso, yet he refused to remake my food. I asked again and he told me my order was correct just missing the queso. I told him I was inconvenienced after having to drive to the location when I ordered food to be delievered, and had missing items. He still refused . Long story short Hutch (if that's his real name) you should practice better customer service to paying customers. I have always had a pleasant experience at this location, yet Hutch has ruined that for me. I will no longer get food at this location. read more

Had vegetarian bowl for 6,59, which is a pretty good deal, lot of food. Parts of the lettuce was a little bit wilted. But the rest of the toppings were fresh. The black beans and the rice is tasty. However, jalapenos from a jar. The salsas from the little bar are quite good and taste fresh. The guacamole lacked some flavor, too bland, like it had been diluted. I appreciate reduced sodium levels, but the chips had like literally zero salt, and they are not warm at all. This food is better than most fast food in the area, when you want a break from all the fried and greasy stuff. Big windows by the side facing the street, so a good spot for people watching. read more

I finally was able to try the food at Moe's, I heard so much about it before and everyone had told me good things about it, but when I tasted the food I could have sworn that it was the best Mexican food I have ever had, keep in mind that I am from California and I know Mexican food. I am thrilled that Moe's food chain had manged to make the freshest and the most delicious Mexican in the US. read more

This new Moe's location is perfect for a quick bite before you catch at show at DPAC or a Durham Bulls game. I love Moe's JC quesadilla. The ingredients are always fresh and service always friendly. I highly recommend this restaurant if you are looking to avoid long waits at some of the other restaurants in American Tobacco. read more

I know Moe's is a chain and chains are mostly pretty gross but I actually prefer Moe's over a lot of other chain Mexican places (looking at you, Chipotle). I usually order two fish tacos. They grill the fish, which is what I prefer, and I really love the shredded cabbage and pico de gallo, along with the chipotle ranch sauce. I had a stale chip in my chips last time I ate here, but usually the chips are nice and crunchy. Try the fish tacos if you're not digging their other options! read more

So I get to restaurant at 7:35pm after traveling all day, just wanting fish burrito bowl. Guy behind counter was cleaning floors. Stopped to wait on me and said grill had already been cleaned for the nite, and I could have any of the left over meat/veggies that didn't get put Away. He started the rice/beans after scrapping leftover rice from container, no offer of fresh rice. Told him no thanks,?gave him $5 for the trouble and left. Figured he or store could use the $. Moe's anywhere is normally good but this was an absolutely horrible experience. Don't go there near closing because they want to get out of there fast, not really interested in customer. read more

Quality of food has gone WAAAAY downhill since opening. Chewy and dry chicken. Beans that taste "off". Cold chips. I don't know what's going on? I assumed this was a chain, so the food quality would be the same everywhere, but it's lacking big time here. Imma say one thing. The woman doing checkout during the daytime needs to be fired. Yes. Fired. Yes Ms. "That's not my job", I'm talking about you. Terribly, surly customer service with "attitude" has no place in a restaurant. She shouldn't be in a customer facing position at the least. The last 3 times I've come here and she was working her attitude and mumbling about things. Weird. I'll probably go to a friendlier and better tasting option in Durham. Shame because I liked other locations. read more

Super easy to set up catering - on time (early even) and such friendly catering planner and delivery staff. Set up quickly and we had everything we needed for our business meeting to go smoothly! read more

This place barely had a clean table in it, though most of them were empty. The ladies' room had no toilet paper, which forced me to have to use the men's. It was disgusting and there was urine all over the floor. The wall next to my table is covered in grease. Clearly cleaning is not a priority here. read more

We have used this Mo's many times (at Durham County EMS) and have always had the best service, and the food is always hot and so good! It is so easy to order, and the delivery has been on time and the delivery person (who is so polite and nice) will set up everything for you! We will continue to use Moe's because of the ourstanding customer service from this store and the food is always great! Best catering experience you will ever have. read more

I had a sub par experience today via the online ordering. I received a burrito that was inedible due to way too much hot sauce that even leaked, soaked and tore through my bag. HOWEVER, upon lodging my complaint, I shortly after received a personal call from the manager who was understanding and apologized. He went on to offer to send out a replacement meal or a refund. I find that it's harder to find an establishment that cares about it's customers these days and that it should be commended. read more

Cashier couldn't figure out how to redeem the customer service reward. Service failure. Won't bother with this location again.

Staff was friendly. Location is great for a quick bite before a show at DPAC. Food wasn't as good as I've had at other Moe's. Chicken and steak was over-cooked and dry. Everything was kind of bland, even stuff that's supposed to be spicy. And the chips and queso had a weird under-taste. Disappointing. read more

Moe's always does a fantastic job with their catering! Always on time and food is awesome!

Placed a last minute catering order for 25 with Amanda the catering manager. Friendly, quick, simple and everything was as ordered at pick up. Could not have asked for a better experience for a catering order. Unfortunately, I cannot comment on the food as this was for a group event I didn't attend. read more

Great catering for office lunch. On time, convenient. Moe's staff member loaded my car. Very easy to place and confirm order.

I've eaten here a few times and the service is hit or miss, depending on who is on the food line. Recently, the service has gotten worse over time. No smiles, greetings or friendly service. Chik-fil-a this is not. The reason for the 1 star is the newly adopted policies. The taco salad no longer comes with the taco shell that holds the salad. Instead everything is just thrown together in a plastic container. Yum. The last two visits I purchased the burrito. I was given 1/2 a scoop of chicken and the scooper is very small to begin with. When I asked for a little more chicken I got another half scoop and a $2 and some change upcharge, bringing the meal close to $10. Today I visited and purchased a kids burrito meal to go. At the register I was informed that the manager would not allow anyone over the age of 12 to purchase a kids meal. I informed her that I was going to have lunch with my child at school and was taking him a burrito, that's why the order was to go. It was reiterated that I could not purchase a kids meal any longer. Fine, from now on when I have lunch with my child I will go to Chik-fil-a. I'm sure the food will be cheaper, taste better and I will leave with a smile from the friendly service they typically provide. Win, win. read more

I like having Moe's within a short walk from my work. The taste, quality, and pricing really nail a missing spot in downtown Durham selections. My family and I have eaten at Moe's for 10+ years and have even gotten to the point of making friends with staff. We have seen that besides the taste and quality Moe's goes the extra step in supporting local causes. We will continue to eat at Moe's!! read more