MSI owner Joe was quick to respond to my initial phone call - the same day! I have a chronic illness and was quite upset that our landlord was going to paint over 2 water damaged ceilings (the roof leaked and damaged the ceiling, as well as the floor, and the ceiling below - 2 floors holding water). Joe patiently explained the process of removing our soaked ceilings, the cost, lab testing of any visible mold, and the equipment used to prevent release of mold to the rest of our house. The work was scheduled a few days later and completed within 1 day by 2 pleasant & efficient work men (Mike & ?). Joe arrived a few hours after the guys started working and attained the mold samples from the saturated beams and sent them FEDEX to the lab. I paid him and we talked about when to expect results, along with the problem of our landlord's reluctance to rectify the water damage. The MOLD REPORT (HIGH levels for one species of mold), along with photos of the soaked ceilings, arrived by email attachment within a week. My husband and I expected to pay much more for the clean up, testing, and mold remediation. Total cost was less than $2000 for 800 square feet. After inspection of the test results, photos, and affected ceilings by our landlord's insurance adjuster, we received full reimbursement. I am very grateful for Joe's honest, efficient, excellent business practice. I found MSI through ANGIE'S LIST. MSI has had a superior rating for years! AND NOW I KNOW WHY!!! We would recommend Mold Solutions and Inspection to anyone. read more

About 2 weeks after a flood in my kitchen, I discovered mold growing in one of my cabinets, so I called MSI (Mold Solutions and Inspections) right away. They did an AMAZING job... I HIGHLY recommend this company! The owner, Joe, was very friendly and knowledgeable. He spent a significant amount of time on the telephone explaining how the process would work. He answered all of my questions and helped to put my mind at ease. Joe also contacted me after the work was completed to inquire about my experience and to ask if I had any additional questions. The workers, Joe (a different Joe) and Mike, showed up on-time both days. They were extremely friendly and worked quickly. Joe and Mike were respectful of my home and cleaned up very well after they were finished. I was impressed with the number of pictures that were taken to document the damage (for insurance reasons). Joe and Mike answered all of my questions and kept me informed throughout the whole process. I felt very comfortable having them work in my home. MSI was genuinely concerned with helping to fix the problem and to make sure that my home was safe. They treated me like a family member/friend, not a perfect stranger. I am so thankful that I chose MSI during such a difficult time. Once again, I HIGHLY recommend Mold Solutions and Inspections! read more

I had major flood damage from Hurricane Ida that completely submerged my basement and came up into my first floor. I called around to the big company Flood Remediators like ServPro and TLC but they wanted to charge me $150 for an estimate (ServPro) or didn't call me back (TLC). Neighbors that used ServPro had estimates from 30-40K. These big companies use you as a piggy bank assuming insurance will just cover everything. Well insurance penny pinches anywhere it can and for damage like this we need every penny. Joe the owner of MSI was the opposite of these big companies. He gave me a bunch of great advice before he even came out for his estimate. Was flexible, responsive and professional through the whole process. The guys he has employed were also great. Mike was knowledgeable and went the extra mile to help where he could. He's even recommended a contractor I ended up going with who's done a great job so far for a fair price. At the end MSI charged half of what ServPro would have and worked with me constantly to help with insurance. They also documented everything to give me the best chance of getting what I was owed from insurance. 10/10 would recommend Joe and MSI for Flood Damage and Mold Remediation. read more

While this is the type of company you hope to never use, I am so grateful for MSI. For starters, they were able to come out the same day we had water damage: I was having a meltdown over our flooded basement and felt immediately at ease after talking with Joe. Not only is he an incredibly knowledgeable, straight shooter who actively wants to help his customers, but he also goes above and beyond advising you on how to talk to insurance companies and answering any and all questions in Layman's terms. Additionally, he was able to refer me to companies to help with the next steps in our process, alleviating the headache of potentially hiring shady contractors. I fully trust his recommendations and feel confident moving forward with repairs. His team was friendly and courteous, keeping me posted about the progress of the job without being intrusive, and everyone was transparent and honest about the work happening, checking in with me before making any major decisions (such as ripping up tile and cutting away drywall). If you're dealing with water damage, MSI is the way to go. Stop scrolling and just call. read more

9:30 at night I came home to find that a pipe burst on the second floor of my home and completely flooded out my living room, dining room and basement. After getting the water shut off, I called 3 companies who claim to have emergency service and none of them called me back. Then I called MSI, got a live person, was immediately patched through to the owner Joe, and he and his crew arrived at my home within 30 minutes. They worked until 4 in the morning without any complaint and seemed happy to do it as they were all extremely friendly. My house was cleaned better than before they arrived, equipment was set up and all the necessary photos and documents were given directly to my insurance company. The adjuster from Travelers was so impressed he asked for Joe's number. I couldn't be happier with Joe and MSI and can clearly tell you that they deserve every award they win. Hopefully I will never need this type of service again, but at least I know now who to call especially because two of the three other companies never even called back and the other one called the following day. read more

I cannot say enough about how amazing dealing with Joe and his guys were. They took the time for me to show them the areas that I was having issues with and explained to me what they were going to do that day to help with the problem. Joe continually kept me informed throughout the day of what was going on at my condo and what the workers were finding or not finding (based off of the preliminary inspection and possible problems that could have arose). The workers that were at my condo did such a great job of cleaning up after each day that you wouldn't have known that drywall had been cut as clean as it was. Joe made sure that after everything was done that I was completely satisfied with the work that had been done and also advised me to let him know if there was anything that I was not happy with to let him know. They were such a pleasure to deal with and I couldn't have asked for better group of people to deal with in such an unpleasant situation of having mold in my bathroom. I would highly recommend using Joe and his workers! read more

We had a persistent mold issue in our home and used another company with Tech at the end of their name to no avail. They charged us several thousand dollars, promised us the world with their so called, "5 year warranty," and we ended up still having mold. After having enough, we found MSI and reached out to them. We dealt with Joe Fiorilli who is the owner directly, and he was out to our property the next day. He did a thorough inspection, and wound up finding visible mold that was left by this other company. His crew assembled shortly after, built all of the plastic walls, set up their big machines and went to work. A few days later we had post clearance testing done by a third party, and guess what? NO MOLD!!!. Thank God I found Joe and the guys at MSI, who've finally put this issue behind us, and allowed us to move on, all the while charging us way less than the other company. I would highly recommend them as they are extremely nice, polite, and clean. read more

Earlier this year we called MSI due to mold and water damage in our rowhome from a leaking roof despite my insurance wanting to use another remediation team. My goal was to use a local team near south Philly who had experience with this type of work in rowhomes and could get started right away. I talked through my concerns with Joe and was surprised he was able to get a team out immediately. Joe's team was competent, worked fast, kept tidy, and helped document every step of the remediation services to ensure my insurance covered all steps. MSI was able to stay on track with their initial quote and we were happy to see the final cost come in slightly under. MSI persisted to counter my insurance company even after MSI received payment to ensure all costs were covered. Despite termite, mold, water damage, and roof issues - the only team that had our back was MSI - recommend you shop here first for a quote - ask for Joe. read more

I reached out to Joe and immediately received a response. Joe was extremely intelligent and on point, yet he explained it in a down to Earth manner anyone could understand. Even after the inspection, I continue to harass him with questions and he always responds back to me in a timely manner. This shows how dedicated he is to the customer, their experience, and helping them get through inadequate living situations. I can't thank him enough for his service and expertise and continuous communication. I will continue to use him for any help I need at my home, and if you're reading this Joe, I will continue to pick your brain as needed because you ease my anxiety with your explanations and logical reasoning. Oh yeah, I will be referring people to you as well. These types of home problems require an honest person and there aren't many out there like you. Thank you. read more

I contacted this company through a recommendation of a friend to help with my mother's house. She had unfortunately been unable to keep up with the maintenance and was too proud to let the family know. When I contacted Joe about the situation he advised me how common this situation is, went to the house immediately and reassured me that he would help me get everything in order. I felt extremely comfortable and relieved, especially since I live out of state. I was contacted by phone on a daily basis by Joe personally about updates on the repairs. Joe also was generally concerned about my mom and how the family was doing and we would discuss it regularly. I can't tell you how important this is for a customer in these situations. I have already recommended his company to others and will continue to do so. read more

Owner Joe Fiorilli was professional, courteous, responsive, and knowledgeable throughout the entire service engagement. Joe promptly responded to our request for a mold inspection, before my wife and I moved forward with other home improvement plans. We were able to make quick arrangements for a test of air sample at his quoted price. Joe was able to clearly explain our options and we were able to make an informed decision about what tests to order. Joe was prompt on the scheduled date for the testing and professionally and expertly walked through the process with us. Joe charged exactly what he quoted, and immediately provided test results upon request when they became available. Joe offered any additional follow-up conversations to help us understand the report. First class service! read more

Great company and great staff! I moved into my apartment about two weeks ago to find mold in my room. I contacted my landlord to inform him of the issue and got no response. Seeing that my landlord wasn't taking any initiative, I found MSI online and called to ask for an estimate. I was later called by an associate (Joe). He has been a blessing! I have not paid a single dollar and Joe has been willing to help me with any question I have. As far as the mold goes, it's been two weeks and my landlord hasn't done anything. I decided it was best to just leave the apartment and not compromise my health anymore. Joe has been with me every step of the way giving me advice on how I should approach the problem and landlord (seeing how new I am to all of this). I am so thankful! read more

After tropical storm Isaias came through the north east, our basement ended up with 4 inches. I called 6 companies to help dry out the basement and check for mold and no one got back to us. As soon I reached out to Joe, he immediately got back to me and came out to test our basement for mold. The test took ~30 mins and we got results back in about 3 days. While Joe was in our basement he strongly recommended a more commercial dehumidifier, SantaFe brand. It was pricey but completely worth it! Our basement is at a nice 50% humidity and no more musty smell. We liked the dehumidifier and Joe's customer service so much, we recommended his company to install a dehumidifier at my in-law's house. read more

Highly recommended. Joe and his technetions are honest, skilled, and reliable. My teenage daughter was recently hospitalized for a suspected lung infection. The doctors were concerned about a possible mold exposure. They recommend that I have my home tested. This was very worrisome to say the least. I called M.S.I and Joe came out the very next day. In this day and age that is so rare. He explained everything he was doing with the assessment. He was honest and encouraging. The day my air samples came in he called me with the results. No mold! This isn't something you want to think about but if you ever find yourself in the need for this type of service, this is the company for you read more

The best. Joe's expertise and professionalism helped give me peace of mind. He offered options and solutions and was responsive through every step of the process, from deciding which course of action was best to find the source of the mold, to remediating mold, to helping me find the source of water and preventing future damage. As a first time homeowner, I couldn't have asked for a better a team. They've even offered to come back to dry and clean any future water spots as part of the service. A sign of how thorough and trustworthy they are. If you suspect mold or know that you have water damage and mold in your house, I highly recommend Mold Solutions! read more

Had a flood due to a broken pipe at just after 11 on a Sunday night and I called 3 companies, all of which are listed here on Yelp, and Joe from MSI was the only call I got back. His crew arrived shortly after my initial call and started immediately while Joe helped me to file my claim. His guys were extremely nice and did an amazing job cleaning everything up even though it was after 3am when they finished. A few days later they removed their equipment, and my claim was paid in full. Absolute amazing service, detail oriented and unbelievably polite and personable. MSI is without question what other companies should thrive to be. read more

Joe and MSI did a fantastic job cleaning and removing mold from my converted garage office. They were polite and professional. Joe goes the extra mile to make sure the problem is fixed and you're satisfied. I had to call them a second time when a contractor thought he found mold on a baseboard. Joe came out the next day and determined it wasn't mold but old asphalt. No charge for his time, and no unnecessary remediation! I hope you never have need to call them, but if you do, they need to be your first call. Professional, honest, and do great work!! read more

I found the MSI team very professional, personable, and courteous. You can tell they take pride in the job they do. Their response time and clean up was immediate, which is hard to find. They will adjust their schedules to accommodate you. The owner called to follow up and see if I needed anything else until the situation was resolved. They did a great job cleaning and making sure everything was sanitized and dry. I did not have to do anything, they took full control over everything. I would highly recommend their services and use them again. read more

Joe was extremely helpful when I discovered I had mold in my basement. He got on the phone with me a few times and offered his advice/help before I even committed to giving him my business. This is one of the main reasons I ended up choosing Joe to do the job. Once on site, Joe's crew was very professional and knowledgeable. They explained exactly what they were doing throughout the job, and were happy to do so. I would definitely use Joe and his crew again and highly recommend them for anyone with a mold/water issue. read more