Live across the US and saw a used bike on their website. Called the shop and talked to Mark. He was…read moreso nice. The shop boxed up the bike and sent it to me. They called several times to keep me in the loop for the status of the sale. Mark and Kevin 's customer service are first rate. I wished I lived close to the shop because the customer service I received would make me a regular customer. If you live close or far know that you will be taken care of. I highly recommend this business.

7 year olds birthday bike! Once again Shenandoah Bicylce Company goes the extra mile for service,…read moresaving a fathers last minute purchase decision for his daughter. Thomas and team quickly ordered the right Trek 20" 7 speed and turned it around to meet the timing for her birthday. Thus completing the special day celebrations with a new bike, every kids dream. Years of proffesionalism and care for the community and customers drives actions like this and virtually saves the day. Thanks again for being here and part of the community. We will save you some cake!

I looked all over for somewhere that sold Hoka One One Bondi 7 wide shoes an actually had them in…read morestock. I did not want to buy them online because I needed to try them on because of how my feet are. I have ankle issues and knee issues. If I wear any shoes besides Hoka one one Bondi series I walk with a limp. Due to how my arches i my feet are and my ankles. When you wear them it's like walking on marshmallows they feel so good. I called them up an asked if they had any in stock. The staff was very nice. They said they had them in 8.5 wide which is really hard to find. I went there an was totally surprised they had a bunch of Hoka Bondi shoes in stock. I could not believe I finally found a store that actually had some in stock. Would definitely recommend this store for shoes. They also have a bicycle repair shop in it.

I have since been into Bluestone twice since the situation with my daughter's bike (I live really…read moreclose by). Both times, the service has been excellent and so I am chalking up my one frustrating experience to just not being on top of their game. In fact, one of those times I went in to fix a flat and instead of selling me a tire, they patched the tire instead and did not even charge me. That is above and beyond what you would expect from a business. I also appreciate the business responding to my previous experience and appreciate that they looked into it. Looking forward to giving them more of my business in the future!

The staff at Rocktown are incredibly sweet and I have no doubt they try their best to treat…read moreeveryone equally. That being said, it's a difficult shop to purchase anything from as a new cyclist. Whether the staff tries to or not, the impression I often get is that those who purchase the "S-Works" models and products of a certain price range will receive more attention/respect for timing of repairs and builds. On top of that, my most recent purchase involved a delay of three or four days and an installation of a dropper post so poorly installed that the wiring frayed and detached itself after a seat adjustment of about four inches. I want to return to Rocktown someday because the selection is excellent, but things need to change. Until then, I highly recommend Bluestone Bike and Run.

I'm from Richmond and was in town for a ride. I kept feeling a funny feeling on climbs and descents…read moreand my staff was not able to find the cause before my big ride. Mid-ride the folks at Rocktown diagnosed the problem and let me borrow their wheel to let me finish the ride. Smart techs and super friendly to help you get into riding. Considering biking? Come here. You won't be disappointed.

Yelpers - I come from the land of Atlantic City Proof - JOY-Zee, ahraight? Not that Jersey Shore,…read morebut this one https://www.kirkusreviews.com/book-reviews/christopher-cook-gilmore/atlantic-city-proof/. Anyway - I am here on business and due to my travels had not been able to take my bike to my local Northfield, NJ Beacon sport bike shop for maintenance. Boy am I glad for this serendipity! And betcha you are too! You non-local in search of what I needed. I went in to get the minimum - tires inflated and brakes checked. Possibly going for the full tune up to a cool 50USD. I would be more than willing to pay this folks for what this gentleman did. I handed him my bike. It didn't occur to me to ask him how long he might be. I looked around the shop then wandered back eventually to the maintenance area. He and his colleague were like "does this sound right?" Move gears fiddle. Check again. Conversation, hushed. I'm like oh no! I decide... let me just walk away... He comes out we chat. He said small adjustments as he really found nothing that required any real fixing. I told him about some discomfort I had and asked if he'd help with any tips on my Raleigh Avenir foldable bike? He's like "to be honest, we had to YouTube the Shimano gear stuff to see if the small tweaks we did with one of the wires was correct. And I recommend that you take it to your other shop for that but it all looks fine. But I see you sitting on the bike and let's try something." He moves things around. Has me sit. He had me raise the pedal to three o'clock on one side. Asks me to hop off, more adjustments Repeat. The person's toes should barely touch when seated in a bike he tells me when sitting in the saddle. He marks off with a knife along the post where the seat height should be when I fold the bike down fully - which I avoid doing to not mess up the ergonomics once it's set. He assures me the bike will not rust since it's aluminum. Cause I have no poker face folks. And that's not the Gaga in me talkin' ok? Let's be clear! *laughs* I ask, "so what do I owe you?" His reply. Shrug. "nothing". I look him in the eye, are you sure like? Nods. Yep. I give him my hand in thanks. He did not charge me one red pink or purple cent nickel or dime. Readjusted my seat height. Fixed the tilt of the saddle and let me test it all in the store with three inch wedges?! He be da man, man! The reason I do not give five stars? There is one way in. It's via two glass non-automatic doors and here's little old girl me, walking out the bike and no one opens the door or props it open for me - this lady right here. So I have to maneuver/MacGyver it so I do not get slammed between the one door and my bike handle bars in the crotch... Once I finagled myself out of the store. I hopped right into the bike. Weeeeee!!!! Please if you are not a local and need bike maintenance go here. If you are a local you have a man who knows bikes but more importantly body mechanics and is honest. Check them out friends. And tell them the non-girly girl from out of town who came in, close to closing time, and hopped onto the foldable black bike in the store sent you there way. I'd be mighty obliged. Maybe they'll open the door for the next gal à la Southern gentleman that I find oh so attractive. *wink* right ladies? You know from which I speak.

I recently had the best experience at Performance Bicycle. I had been in a few times with my…read morepartner and he had excellent experiences, but this time I was alone and trying to get my bike repaired. This is a bike that has sat for several years, in good condition, but definitely needed to be looked at. I went into the store upon arrival and was greeted immediately by a kind gentleman, I think the same one who had previously helped my boyfriend. He graciously helped me bring the bike in from my car to the store and then worked on checking it out. After discovering my handlebars had likely been installed incorrectly, he set about turning them to their proper placement. He also filled the front tire which had gone completely flat and tightened my bolts and brakes. Before I knew it, he was generously helping me back outside with my bike and helping me load it into the car. When it was loaded, me still holding my wallet, I said "what do I owe you?" with a smile, hoping I could pay him for his time. He said not to worry about it and told me to have a great day as he headed back to the store. Kindness and great customer service are not found everywhere, and I will remember this experience and Performance Bicycle because of it. Thanks, PB.

Great bicycle shop. Fixed a rear tire. The stem broke off and they installed in the time promised…read more Plus in area a brewery to enjoy wile we waited.

Great bike shop been in the area 50 years or longer , Had a problem with a tire that was on my E…read morebike ,[They did not sell me ] they went out the way to order the part . as i am walking around looking at helmets 130 .00 on the tag get to pay and the young man says this is on sale $60.00 made my day working with a well organized shop that is LOCAL...

We have used Black Dog Bikes for several repairs and we're currently shopping for a bike rack…read more Dealing with James has been wonderful. We will continue to patronize this local small business and would highly recommend Black Dog Bikes!!!

awesome shop! great selection, super knowledgeable. Helped me set up my new bike and walked me…read morethrough how to do it. highly recommend

I went biking in Warrenton and discovered my 29 year old bike wouldn't shift into high gear. I…read morefound Blue Ridge Cyclery and, besides that they have anything a cyclist could need, they are super knowledgeable and customer service oriented. My sister is getting a new bike rack and an e bike from the store. I love this store. My bike was fixed in less than 24 hours and it rides like new.

Recently purchased a bike from Blue Ridge and the service was outstanding. I dealt with several of…read morethe staff, including Andrew and Brian and all were exceptionally helpful. They found the exact bike I was looking for, even though the particular model was in short supply. After a day of riding I wanted to make a few adjustments and Brian was able to work me in the next day and had everything working to my liking. A great experience overall!

Come see Cor at Crozet Bike Shop. He'll take care of you! I grew up in Crozet and more recently got…read moreinto cycling. We've rented some great gravel bikes from him and he's helped us with repairs etc when living out of state and flying in with our own bikes. He has a great inventory and excellent customer service. Do yourself and this adorable community a favor and go see Cor for all your bike needs. The world needs more bike shops like this one.

Crozet Bicycle Shop is owned and operated by a fantastic guy who knows bicycles and all cycling…read moreaccessories inside and out. I have a couple of mountain bikes that he has helped me with; a hard tail and a dual axle. He's an extremely thorough mechanic with the mind of an engineer. This guy can fix anything and he goes out of his way to make certain other things are correct whenever he is working on my bikes. Some examples include; knowing and applying proper torque on linkage pins and screws so as to avoid overstressing and failures, knowing and using Locktite Blue 232 where it's needed, properly adjusting front and rear shocks, putting the right grease where the grease is supposed to go...he's just a super helpful guy. I recently had a problem with a bolt having stripped the inside assembly of a frame and he used a tap and die to actually rethread the inside of the receiving threads to get me rolling again. Epic service. He knows what he is doing. I have found his prices are fair and affordable. I have also come to value his advice when buying gear. He has saved me money by recommending exactly what I needed and nothing I didin't. We are lucky to have this guy in Crozet. He is a Pro. Go support him. Don't buy that new Maxxon DHS from Jeff Bezos, go to Crozet Bike Shop and pay just a little extra to support this locally owned business; you'll end up getting more than you paid for. : )

five star experience on the Greenbrier Trail and this shop makes it possible. I call from a…read morethousand miles away. They are flexible to my dates. suggest rental, offer shuttle, and suggest a nice rental cabin. Even breakfast suggestion was good. Just do it.

Super friendly and helpful, owner and staff. They were able to accommodate me on a shuttle to Cass…read moreon a short notice and agreed to do a basic lube work on my bike, and it was at the end of their work day! The store seems to be well stocked with the traditional bike shop items and a few bikes.

Super friendly (and family friendly) staff. (Which you don't always find to be the case at bike…read moreshops. Unfortunately, especially among the roadies, you find a lot of snobbery and stand-off-ness from staff unless they see you at their rides/races and you come in wearing Lycra etc.) BUT NOT HERE. My husband and I went in to check out what they carried, and to my delight they carry Felts (I'm a long time Felt rider/supporter!). They didn't carry exactly what we were looking for (my husband is looking for a touring cycle) but they were really friendly and helpful, gave us pointers and said they could order different models if we were interested. Good experience at endeavor!

The guys here are very nice, however, when I brought my husbands 30 y.o. touring road bike in fo…read morenew tires, one salesperson told me it was DOA and that parts were not available. Well Rockfish Gap Outfitters bike shop in Waynesboro took two days to bring it back to health for a relatively great price and it is safely on the UVA campus roads again!