Flower Mound location review. I went on the advice of a friend and it as a really good experience…read more I don't love the upsell on product, but I get that it comes with the territory and they make extra $$ on the sales. Super convenient though and a chill environment. I'll for sure be back!

This review is for the Plano location, which I tried to add, but was unsuccessful. I have been…read morevisiting the Plano location since it opened. The first esthetician I had is no longer at the location and Jessica filled in. I couldn't be happier with the opportunity to have Jessica as my esthetician. She is wonderful at matching your desire to talk or not, which is important during these types of services. She is incredibly knowledgeable and provides great insight and instruction for aftercare. I see her once a month and her facials are what keep me coming back. If it weren't for her, I may not have kept my membership.

The spa shut down with several people having prepaid services and would not respond to anyone…read morerequesting help, I reached out 5 times and still have no answer for my prepaid services from them.

Theft close to $400 for prepaid services beginning February 20, 2025…read more No communication other than your appointment is canceled. Email this address if you have outstanding prepaid services. We will begin rescheduling March 3, 2025. Went by in person March 7 because of no communication from them after reaching out multiple times. Still waiting.............

I purchased a Groupon for microneedling on 12/8. Called and scheduled for 12/19 and told the lady I…read morehad a Groupon when scheduling. Today I went in with the Groupon and she said she could not accept it because I was seen once in 2016 at their location. The Groupon clearly states must not have been seen within 24 months but the receptionist said "corporate office" would not let them accept because I had been seen 10 years ago. I showed the restrictions to receptionist and other staff but they had no intentions of doing the right thing from the start. I feel completely taken advantage of and scammed by this place: will not ever return or recommend.

I have nothing but great things to say about them!!! Kelley is awesome! So is Laura, she spotted…read morea something on my arm that turned out to be cancerous!!! I am grateful!!! I have received great care from them. Sara and Hillary are sweethearts and always willing to answer questions and make recommendations!! Thank you again!!

I had my first visit to Woodhouse Spa on Sunday. It was quite the experience! The customer service…read moreexceeded my expectations and the facility definitely wowed me! I was scheduled for a facial with Bree and she did an amazing job. I left there feeling refreshed and beautiful. I initially thought that the price high compared to other spas nearby but Woodhouse offered amenities that those other spas do not. It was worth every dollar spent. I will definitely be returning for monthly facials. I was so impressed and I plan on recommending this location to friends and family. Thank you for a wonderful first time visit!

I've been regularly going (sometimes monthly) to Woodhouse Spa Highland Village for many years and…read morehave generally loved it (great therapists, clean, relaxing), but very disappointed by their cancellation policy that I wasn't aware of. They say to "be aware of our 24-hour cancelation policy" in push notifications but don't make it clear on what that is. Absolutely understand protecting the workers and their time, but for the first time ever, I had an important work meeting come up during my appointment I couldn't change and tried to reschedule for later the same day or that week and was offered zero flexibility--and was told I'd be charged 50% of the service. Again, love the workers and understand protecting them, but there should be one free late-cancellation or flexibility to move the same day, especially for regular, loyal customers.

Great customarily service! We love shopping online and having in store pick-up. And they have done…read morea great job with the in-store make-over services we've booked, as well.

Flower Mound has the best Sephora. It's not huge but it has a great selection. All the staff are…read morehelpful and knowledgeable. Kudos to Sarah and Amy for helping me.

Goodness! Such a treat meeting Lisa today. I LOVE that she…read morewears her beautiful faith on her sleeve. Gentle, kind spirit, amazing conversation throughout. Her life long career as a nurse is highlighted as she thoughtfully converses, LISTENS and applies her knowledge in admininstering injections. In my case, my preference being Xeomin. She has a beautiful studio, that is quiet & calming. Customer Care. I came away from this appointment feeling like I had just been on a lovely retreat!

Lisa was so knowledgeable and so sweet! I highly recommend her and will definitely be going back!read more

I have been going to Angelique for so many years that we have become friends. She knows all three…read moreof my daughters in law. My one daughter-in-law live six hours away. Today Whitney drove in with her three children. Angelique waited for 30 minutes so that Whitney could make her appointment. Angelique knows that Whitney does not have access to the skin care that I am blessed to get so easily. Afterwards Whitney walked into the house and she was absolutely glowing. Not only did she get fantastic skin care from Angelique but she also received the love that Angelique gives to every single one of her customers.

An amazing spot! Self care is truly important and when you find the perfect place you need to…read moreshare! I am new to the area - finding a new Esthetician was top on my list! I wanted a place where I could get "everything " taken care of and by a person who knows what they are doing. Angelique is talented , professional and kind!

My daughters introduced me to Cosmo. I've been several times for pedicures…read more On this visit I decided I wanted my nails done too. It's been awhile so I ask for a price list. The lady handed me a price list from the stack of pamphlets sitting on the counter. When it was time to checkout none of the prices matched the charges. I brought this to her attention and she said the list she gave me was old. She refused to honor the prices and said there was no manager or anyone else who would change the prices. Helen did a great job on my nails. I loved the Christmas design. Allen got me the worse pedicure EVER. Victoria gave my husband the BEST pedicure. There are an abundance of nail salon so I won't be back. Customer service means a lot and on this day they had NONE.

I came in with a picture of what I wanted done and they copied that exactly. This is such a cute…read moremodern nail salon so definitely good vibes! I highly recommend this place.

My first visit with Summer at Facial Theory Spa was everything I could have hoped for and more…read more From the moment I walked in, she was so warm, kind, and genuinely welcoming--I instantly felt comfortable. Summer took the time to really look at my skin and explained, in such a clear and thoughtful way, what she would suggest to help improve my complexion. I loved how descriptive and educational she was without ever feeling overwhelming. During the facial, she continued to explain what she was doing and why, which made the experience even more relaxing and reassuring. I was referred to her by a dear friend, and let me just say... I think I just met my new bestie! I can't wait to see her again and again. If you're looking for someone who truly cares, is incredibly knowledgeable, and makes you feel amazing--I highly recommend Summer.

Highly recommend Brandon and Summer! Best facial in Flower Mound and Highland Village. They are…read moreboth very skilled in their craft! We've seen them for years! They have great technology. My husband sees Summer and I see Brandon. So happy we have them here!

Service improvement needed. I got there and they said they didn't have product to do my eyebrows…read morewhich they should've told me before my appointment so that I could've planned accordingly because then I wouldn't have shown up. When I got my eyelashes done, I told her it was my first time getting it done and she explained none of the process to me. She left me there with stuff on my lashes for so long and me wondering how long it was gonna be. Wasn't even offered water. I just expect better when people are going in for a service that is kind of a luxury.

The lash quality is so poor. The people that work here are so rude, I would highly recommend not…read moreusing this place to get your lashes done!