I brought my motorcycle here after an accident. My insurance adjuster confirmed there was about…read more$3,000 in damage, but when I tried to transfer my bike to another repair shop, this place refused to release it unless I gave them 10% of the insurance check first. That is not normal or ethical -- they hadn't done any repairs, and I never authorized them to start work. They were basically holding my bike hostage until I paid them. Insurance confirmed that no payment should be made directly to the shop unless work is completed or authorized. This kind of behavior feels shady and unprofessional. A reputable shop should release your vehicle and provide a written estimate without extortion tactics. If you're dealing with an insurance claim, go somewhere else that respects your rights and communicates honestly.

Spent $800 on repairs and the bike won't even start anymore. These guys USED to be my favorite…read morelocal shop. They used to be reasonable and helpful. Now it's all about money and their "$2 million shop". I declined an oil change and annual service on my latest repairs so they sent me home with a bike that has an electrical problem I cannot resolve and won't start. They didn't even check if the bike is rideable and just gave it back to me. I'm stuck with dead bike. I know it's their fault because I had this bike in great mechanical condition, in storage. It was brought to them and they flushed the gas tank and now I have a pinched or frayed wire somewhere under the tank that causes my bike to not be able to start. Completely their fault and they wouldn't admit it. They're now doing shady business: They'll tell you they will do an appraisal for $180 and you can pick and choose what you want done/repaired. I chose not to do the power wash. They said that was mandatory because the bike was too dirty? So why was it offered as an optional service initially? Shady, greedy.

Great people really nice and humble. Got my 150cc moped taken care of. They fixed everything…read moreperfectly. Its a little pricy but great!

I e been going here for three years Harry and Adam and everyone else there are very friendly and…read morehelpful with getting parts and whatever else your looking for

Jimmy in service is THE MAN (mgmt - give him a raise!!!) I know cars inside out and upside down but…read morerecently bought my first starter bike, an older fixer upper. Found myself in need of some (I thought) simple hardware that was ****ing impossible to find at any auto parts or hardware stores, so I finally took the L and battled traffic over to the dealership thinking they'd have bins of them on deck......... but ALSO NOPE lol. Everyone I encountered at GBMS was fantastic, from the person who answered the phone initially to the techs I chatted with on my way out. But Jimmy specifically went above and beyond searching the whole place until he finally came up with exactly what I needed, plus was super professional, knowledgable, and just friendly in general (even to my dog!). Really saved the day and my sanity, can't thank you enough!! See you guys soon, hopefully on 2 wheels next time :) - Moose & Dolly Parton

Love this place! Bought my Kawasaki and I love it. Thank you! Love the atmosphere too great music…read moreand bikes.

BRING YOUR HARLEY HERE! I just had Aero Cycle flush the brake system and put new tires on my 2024…read moreCVO Pan America, and they did excellent work. The total cost was just a little more than half the quote I got from the closest Harley dealership. I like the Harley dealer and think they do good work, but their prices simply don't make sense.

Amazing guys who love what they do. Very knowledgeable about bikes especially Harleys and they…read moreexplain everything very well I love the communication. Great and trustworthy guys that worked fixing up my fat boy 2012

I have purchased two brand new bikes in under a year from Cycles 128. The dealer was in my new…read morehometown, so I wanted to support them as well as capitalize on the convenience of their proximity to where I live. The first bike was a brand new 2017 Kawasaki Versys X, but it was at their sister dealership in Arlington (Cycles128 doesn't sell Kawasaki). My salesman at the time was Billy, and he was able to have the bike transferred from Arlington to Beverly for me, and I hadn't even put a deposit down on it. yet. This was based on a phone call I had made while on vacation in Costa Rica. Convenient! The whole process was easy, painless, and very relaxed. There was never any pressure or upselling, and it never felt predatory as vehicle sales so often are. Fast forward to just under a year later, and I decided to upgrade to a Suzuki VStrom 650. This time I had the great pleasure of dealing with Ellen Petrilli and Rick Brandano. Yet another chill, great experience. I told them right up front what I was looking for, and with that knowledge, they showed me other alternatives to consider but never discouraging me from my original goal. Their inventory is incredibly vast and a virtual candy store, and I was glad for the other options that were shown to me. I had my heart set on the VStrom, so we got down to business. Worth noting was a little hiccup on Suzuki's part, as their manufacturer website claimed that there were certain accessories included with the bike that tuned out not to be. Not a concern because Rick and C128 were on the case and miraculously got Suzuki to make good on their claim. They didn't have to do that, because most dealerships would predictably claim their hands were tied and just shrug it off. But not these guys. They totally prevailed and saved the day. That I will never forget. The numbers part of the operation was handled by Brad, with whom I had worked with on my prior purchase as well. Another great asset to the company. I now half-expect people to yell "Norm!" when I walk into the place now because I dealt with a lot of people and they're just a warm bunch. Just awesome.

Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

I brought my friend's brand new, fully functional Ice Bear Maddog Gen V scooter to Xtreme Toyz for…read morea basic carburetor install--a service they claimed to be capable of. I entrusted them with this scooter twice (April & June 2025), and both times were an absolute nightmare. Poor communication, negligent work, and alarming safety issues from start to finish. The shop held the scooter for weeks, never called with updates, and I had to show up in person just to get any answers. When I finally picked it up, it ran dangerously--revs spiked, the engine overheated, a part fell off during a test ride, and the choke was removed from the brand-new carb. The mechanic test-rode it aggressively, which caused catastrophic internal damage: the variator and rollers exploded, ripping the oil seal and CVT port, leaving a hole that now leaks oil continuously. The $95 deposit I paid wasn't deducted from the April bill. I was also charged $125 for "3rd-party" delivery--but they delivered it themselves in an Xtreme Toyz van. Upon inspecting the scooter, I found: A drywall screw in the CVT case Missing parts: taillight cover, gold cylinder head, ProBuild throttle cable, stator Oil leaks, stripped bolts, improper screws Throttle cable 25" too long, broken oil catch can, missing taillight cover Chopped-up wiring harness, scratched body, gasket not replaced The scooter was 100% functional before dropping it off. Now it's unsafe, leaking oil, and will require a new engine. I was charged nearly $1,400.00 in labor alone--and told never to return. Avoid this place at all costs!

Saved our scooter! We found a 2007 Honda Peace in the barn The crew @ Xtreme Toyz knew how to get…read moreit running They were efficient and checked w/ us on expenses all along the way This was the best gift ever for my daughter

I went to this dealership Saturday April 16th,2022. I am writing a review because I am so impressed…read morewith the service department, especially Michael Myette, the service manager. I just stopped by to see if I could get an oil change for my 2017 Kawasaki Vulcan 900 classic LT. Love my bike, bought it new. Never a problem. Thinking I would be waiting a couple weeks for the appointment. Michael told me after speaking with his Service Foreman Raul Allen, that if I came back in 1.5 hours they would service it that day. Believe me I was totally blown away. After they went through the safety points , Raul explained to me what I needed to do and I set up a future appointment for next month. I bought my bike elsewhere and I never had a thorough going over. I mean these bikes are solid. I understand the owner is Miles Cook, sir you have Excellent Customer Service Personnel working for you !!! What I like about these two individuals is I trust them, for my safety and bike needs. Quite rare in these times. You have a new loyal customer because of these two individuals. You made a great choice employing them. They make you look great. Martin Turner

First off just want to say sorry things didnt work out and I am writing this in a positive tone to…read morehelp you improve your business for future customers and to let you guys know exactly where you missed the mark on service for me to be honest it started from the sale of the first machine and it's something that actually bothered me for awhile when I received the machine it was beyond filthy with pollen and I had to spend 5 hours detailing it when i got home to feel like a new machine i told myself when buying that I didn't want to let it bother me because it's an atv and it will get dirty and muddy anyways ...but ultimately I guess it actually bothered me more than I thought it would as being a new machine to me and a lot of money it would have bin nice to get it detailed and washed properly so it actually felt new and to be honest never bought a new machine or truck before that wasn't spotless when picking it up the first time . Second of all my sales rep promised me a demo ride on Polaris slingshot and said it would be just in time for the weekend of my wife's birthday on sept11 so I didn't make any plans and that ultimately fell through and upset me. I tried three more times after that to set up demos and I just seemed to keep getting the runaround from him on setting up a time as I'm coming from Maine so that's something else that was bothering me I just feel if you can't make something happen then don't promise it to a client and the third thing would be the text that you sent me the next day on Sunday morning the wording felt disrespectful and rude I was told by sales rep that you guys where working that Sunday and I don't care if a customer messages you at midnight you don't respond the way you did that's was very unprofessional and incalled for I mulled it over for a few days and talked to other people about it and they agreed it was wrong that's what ultimately lost you the sale of multiple machines and any future business I hope you can use this to help better serve people in the future so they don't have the same experience I did thank you and have a good day but at the end of the day the owner is the biggest cuck I've had the pleasure of meeting and should no way be handling customer service or talking to people this place is a joke an I wish I never shopped here to begin with

WARNING: This Dealership Sells Lemons & Blames You For It…read more I bought a car here a few months ago and put down a large sum of money. Within weeks, the car started having issues. I reached out to the owner immediately after, hoping for help. Instead, I got a rude, combative response and was blamed for the problems -- even though I had just bought the car. I recently took it to a certified BMW dealership, and they confirmed what I already knew: the car had serious issues that were never disclosed. I have the full inspection report AND video proof to back this up. This dealership: Takes your money Sells you damaged cars Blames you when things go wrong Refuses to help or take accountability They knew what they were doing -- and they chose to lie instead of do right. BOTTOM LINE: Don't trust this place. Don't waste your money. I've got the receipts, and I'm warning others before it happens to you.

We bought a car from here and hasn't even been 30 days and we already took it back to be checked…read moreout. The car sat in their lot for a year. Cars collect dust and rust after sitting. This is expected. However before we bought it we told them, the steering wheel shakes when you're breaking. They gave us the whole "take it home drive it, get the rust off. If it still shakes bring it back we'll take care of it" When we called them two weeks later to tell them "Hey we're still having this issue" They said "Well you need to drive it hundreds of miles and the problems will go away" ummmm GTFOTH!!! No one is driving a car that steering shakes when you're breaking hundreds miles. So this week we bring the car back, they claim "it's only money, I'll take care of it. I want you to be comfortable" Well wouldn't you know they called us back after they hand over the car to us talking bout "we need to pay them for the labor" Excuse me? They lied and told us "we took car of everything, new tires, new brakes etc" So why if you took care of everything we're still having this problem? We've had this car two weeks! We are under warranty for the car!!! There should absolutely be NO COST!!! None! ****UPDATE**** So these guys did attempt to make amends. The deductible was not charged and they did fix the issue with the car. It's been a few weeks and the car drives well. They even called to check up on us. Could have been a misunderstanding or miscommunication but still. I stand by my first claim. Don't buy nothing from here. Since we've gotten the car we've had to things just fall off, side mirror fell off while nobody was driving touching doing a thing to the car. Now the review mirror just fell off while I was driving it. You can clearly see they used glue to repair it. Just don't man ... save yourself the trouble.