Fantastic experience. Quick, fairly priced, and made the entire experience easy. The driver was professional and knew exactly what he was doing. read more

Have to rate as a 5 star because I couldn't find any faults. Came within 15 minutes. Tow truck was clean inside and out. Driver was courteous. Don't know if price was reasonable or not. read more

Joe was great and fast very pleasant great price will be using again if needed!!!! I really appreciate you guys so much !!!

My auto Insurance tried to bully me while my car had a total loss. insurance issued a letter that they won't pay for the storage fees. I was confused and don't know what to do and where to take my car . i'm so grateful to the manager who handled the situation professionally, she was very helpful in preventing so much trouble if I had to take a totaled car at apartment complex. She has been a shield between me and insurance until the car has been taken by insurance. Otherwise my car could be sold to auction. Some people are angels on the earth. Forever grateful read more

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There was an issue with my car and I needed to get a tow. When I called they were very helpful and friendly! They were efficient and timely! Overall, a great experience and if I need a towing service again I will be calling them! read more

Outstanding company to work with. They assisted me with an issue from out of town. They were prompt, responsive and incredibly affordable. Two thumbs up! read more

Just don't do it. I needed to get my car towed from a mechanic, back to my house. I call up 3 days before I needed it towed to schedule. Guy on the phone was incredibly rude, like I was seriously inconveniencing him. He takes down the details and says "alright we'll be there soon." I correct him and tell him again, "no this is for Monday at 8am". He tells me he cannot guarantee a pick up time, they'll get to it when they can. Why would I schedule a tow in advance if it's just going to happen whenever you please?? He tells me, "I'll put down for morning." Great, thanks. He hangs up the phone before I can get another word out. Not getting any kind of quote/price, I wait an hour or so to call back with the hope of speaking to someone else. A lady answers and sounds nicer, and puts me on hold to get a quote. Come back and instead of a quote, tells me "$70 for hookup, $4 per mile." Monday rolls around and I'm waiting at home for the car. No idea when it will show up. Totally fine because who needs to go to work?? At 1030 the driver calls me. He can't find the mechanic shop. I explain to him that I'm sitting at home waiting, and he's picking it up from the shop. I have to give him all the info again. The guy is definitely not all there. Another review said he was drunk...definitely a possibility. The car made it, took over an hour for the short trip. But looked relatively unscathed. Not enough to make up for the rest of the hassle though. read more

After hitting a mining entrance on Woodward in Detroit at around 8:00 PM and blowing my spare and smashing the rim (which I had just put on 3 hrs before) I called a friend to look up towing companies. After 3 numbers discontinued and 2 leave a message, I called Monaghans. The woman I talked to was very nice and about 15 minutes later the tow truck pulled up. I was very happy with the charges, especially for a Saturday night. The driver was a good guy and had me and my car home shortly later. I will refer them anytime. Ron read more

I had the misfortune of having my car towed here recently and I hope I never have to go back! "Chong", who answered the phone and was working the counter when we arrived, was too wrapped up in his movie to even glance at us. We sat there for a good 3 minutes before he looked our way and told us to "park our car".. Mind you, there are NO marked parking spaces! So we return and say "hello" and he responds, ever so warmly, "Driver's License and registration".. I realize his job sucks and he deals with drunks all day, however I am not one of those folks and believe in good old fashioned customer service! He spelled my name wrong and I pointed it out, to which he mumbled "dodn't matter" and that's NOT me misspelling "doesn't".. That's how the guy "talked". Rude ruder with a side of extra rude! If you need a towing company, I urge you to go somewhere else. ANYWHERE else! read more

We have used them twice. Each time they have come when they said. The drivers are so nice. It was a pleasure doing business with them.

Had the displeasure of getting my scorched car towed here. The driver never spoke to me, at the scene, never told me or my husband what to expect next. Just took the car. No calls, nothing. Suddenly a letter from the state saying we abandoned the vehicle at their yard. So we go in to sign the title over and deal with the bogus storage fees on a completely burnt and totaled car, and they never told us it was cash only. Ill be speaking to the BBB about this business and how they purposefully don't inform people it is cash only, causing delays for people to pay without accruing more storage fees. read more

I needed to get from a bad mechanic to s good one. Monaghan picked me up fast. Driver was friendly and I ended up getting to my final destination in time!!! read more

My mother was involved in an accident and her car was taken here. The car was totaled out and thus a daily charge was applied as usual. we arrived to collect belongings and take pictures when we met TERRY THE TOW MAN and I wasn't really looking too hard but if I did I am sure I would have seen angel wings on this man's back. Terry was very helpful and professional after the proper paper work was provided and a few pleasant words were exchanged. We got on the topic of MY car and how it was at the end of its days and without skipping a beat Terry T showed me a car that didn't have time to sell at the last police auction, it was tucked away at the back of the yard obscured by wrecks and forgotten vehicles, it was being saved for the next auction. A 2002 Volvo s60 in near perfect cosmetic shape glinted sun off of its paint and I instantly had to have it. I was allowed to test it out in the yard and found that it was well taken care of and operated perfectly with low miles and a clean engine bay, minus a bent in back bumper the car was perfect. when Terry told me the price my jaw dropped and he then said, "its yours" and handed me the keys. I am very happy and couldn't thank this man enough. I understand that having your car here by force sucks but there is a silver lining to every grey cloud and Terry certainly proved this to me that day. read more

This place is a scam they work and operate so illegal with bad service it's no rules no where saying how long they hold your car and when you get there they tell you that they sold your car that's bull shit!! read more

The guy who works the front desk claims his name is Rick. Put a "P" in front of it and you have a pretty good idea of who you're dealing with. This guy takes customer service to an all time low! To say he is rude is much too kind. Do yourself a favor and avoid this company at all cost. And, Rick, get another job. This one ain't working for you! read more

This is a terrible company. The people are extremely rude and not helpful. Hopefully they will go out of business soon and no longer be a plague on us poor consumers. read more

This evening I was driving along 9 Mile Road in Ferndale, when a monaghan's tow truck flatbed came up behind me and started laying on his horn for me to accelerate over the 25 mile an hour speed limit. I did not, and he used the bike lane to pass me, going well in excess of the posted speed limit. I called monaghan's office to report this reckless driving, and the woman on the phone told me the driver must have been going on a police call, and I should have just gotten out of the way. I was under the impression tow trucks remove cars from the scene of a crash, not injured people, and were therefore bound to the rules of the road the same as the rest of us drivers. Apparently monaghan's Towing considers their tow trucks to be ambulances, and feels no need to have any restrictions regarding obeying laws. This is blatantly unsafe behavior and is apparently condoned by the management of this company. I would never ever use this company for any service. read more

My mother in law's car got towed by Monaghan's towing after it was involved in an accident. It was a total wreck. Kind of a rough week but the guy at the front desk, Terry, was very friendly and helpful. He explained everything and answered all my questions to my satisfaction. I'm very pleased with how they helped us get the car out. Thanks!!! read more

I don't know where to begin with this one. I guess I'll start out with the fact that the driver that came to my house was possibly drunk or on some illicit substances, and was muttering nonsense and I couldn't understand a word that he said. He took about a half hour backing the truck into the parking lot by my house, back and forth, endlessly, and then probably another 10 minutes once he got the car hooked up to load it. Then, we get to the Honda dealership, and tow truck driver takes another 30-40 minutes to get my car off the truck bed - meanwhile the Honda associate kept looking at me, wide-eyed, and asking "What is he doing? What is he DOING?" At one point I started filming when I noticed that he was about to possibly tear off my muffler. The Honda associate stepped in and tried to help. Miraculously, my car was unloaded unscathed. All of this cost me $75 - not to mention it was to tow my car to a dealership that is less than a half mile from my house. Never again! read more