Carl was super courteous on the phone and they answered all my questions about a tow.read more

Just got a tow from Southfield to Troy when my car died in rush hour traffic. My insurance company…read moresaid it would be two hours to get a tow truck to me. Bob Adams was there in 20 minutes. Charged a reasonable price. Was friendly as can be. And I was home eating dinner before the original tow truck would have even arrived. Lesson learned. Just call Bob Adams first.

Let me start by saying they did not perform repairs on my car…read more After dropping it off for diagnostics, Marcus got back to me (when he said he would) to let me know it likely needed exhaust repair, which they do not do. He was very up front and honest about what the possible issue was and how much the repair might cost. He was very professional, and did not make me feel dumb or uncomfortable for asking questions. I would absolutely bring my car here for any future repair needs.

Great customer service will have me returning for my future auto repair and service needs. Heard a…read moreweird clunking sound, was freaking out since I work in sales all over the state and depend on my car to make an income. Needed it fixed ASAP. Brought it in just before 4/4:30 pm and asked them to take a look to see how bad the damage was. They said they would look at it tomorrow since it was nearing the end of the business day. Totally understood and left my keys with them to walk home. While I was still on the phone with the insurance adjuster by the CVS next door, he called me to tell me they fixed it. I couldn't believe it. I was so worried about how I was going to be able to rent a car to get to work the next day. It turns out it was a missing nut/bolt (don't know where it could've gone). They replaced it, were super honest and didn't charge me for the lone screw. Whatever that screw would've cost them now has made me a loyal and returning customer. Thank you again, totally saved the day!!

I would give Mike a 5 star review and there's still time in the future with other projects. He did…read morea valve body replacement on my 2014 Subaru Outback. What was great was that he allowed me to buy the parts and he'd only charge for installation. I appreciated that very much. He told me the job would take 3--4 days. It ended up being about two weeks. He would be straight up when I would call or text. Hey, I'm having some programming issues, but I'm trying. Unfortunately, I had to get a rental car and all that. However, when I finally got the car back there was no jerking. No more hesitation. Mike figured it out. I had to let him cook. So, if you have the time and want it done right... go to Mike. Make sure he has a slot available too. He has earned my business.

Yesterday my truck wouldn't start, and after some friends got it going, I knew the starter needed…read moreto be replaced. I first called another shop, but they didn't really seem to care--they just told me to "bring it in whenever and we'll get to it when we can." When I called Pointe Auto Tech, Mike answered and immediately treated my situation like it mattered. He told me to bring the truck straight in and not shut it off, making sure I'd get there without getting stranded. He really cared about helping me, and it showed. Even better, they had the starter replaced and my truck back to me in less than 24 hours. That's incredible, especially since I don't have another vehicle to fall back on. Mike truly went above and beyond to make sure I was taken care of, and I can't thank him enough. The price point was amazing too! Looking around and his prices are lower for sure! So excellent customer service and great prices! Highly recommend Pointe Auto Tech--and especially Mike--if you want a shop that actually looks out for you, gets the job done right, and doesn't try to overcharge you!

Towed my motorcycle with no issue. Bikes can be tricky to secure to a flat bed, but they hooked it…read moreup like pro's. Fair price and responded quickly. Would highly recommended.

My vehicle completely shut down while going 70mph on 94/Harper. I waited for hours for insurance to…read morenever provide a tow service. I then personally called about 15 tow companies with no answer or out of service numbers. I finally came in contact with Official Towing. The friendly voice on the other side of the line finally gave me my first spec of Hope. The operator asked how I was doing, asked about what happened and really cared about my situation. He even provided safety instructions to follow and said not to get out of the car. Within about 15 minutes, Jeff came to my rescue and got me and my vehicle off of the highway to safety. He took me about 2 miles away to an auto shop and he actually figured out what was wrong with my vehicle and fixed it right then and there. From there, I didn't even have to leave my vehicle to be fixed. I was able to drive home. Jeff was extremely friendly and did his job above and beyond. I can never thank him enough. An amazing guy. It was reasonably priced at $170.00 for the tow but the experience was priceless. Jeff saved me hundreds if not thousands I would have spent at the auto shop. Great people from start to finish, I recommend them 10/10.

Had emergency overheating issues, they were booked up for the day but still took the time to take a…read morelook. They ran some tests, found out it was a head gasket leak. Was an old vehicle so I decided it was not worth having it worked on but they did not charge for the inspection and their time. They were very polite and professional!

This place was recommended by some family friends a while back…read more My parent's were having some issues with one of their cars a while ago. We have been working with this skilled and friendly team for a while. Only charged us about $150 to take a look and diagnose the car. They have helped diagnose some knocks here and there. The team members here are friendly and helpful and so laid back, feels like the local shop in a small town for sure. Would not recommend if you are in rush and need quick feedback or work completion, it's a small pop kind of shop. Friendly service and reasonable prices.

I came here on a coworker's recommendation, and I was NOT disappointed…read more Brought the car in with AutoZone codes, they gave me an estimate and got the car in and out for a timing belt and system in less than a week, and actually under the estimate price. I'll definitely go back for regular maintenance.

Had a last minute repair that urgently needed to be done and they fit me in with no appointment…read more This is without a doubt the best service shop in the area! Great people, reasonable prices, local business, excellent work. They charge less than the dealerships and get to you sooner. I would not go anywhere else.

Totally recommend. Called, showed up for brake estimate, the guy said he could start right then,…read moregave me a quote and wasn't a penny over! The woman behind the desk was personable and friendly as well. Rotors and brakes done at a reasonable price and quickly!

Highly recommend, excellent service and experienced mechanics. Very fast service and helpful. Thank…read moreYou Mr. David.

I brought my car in for a rim replacement and front bumper repair, and it ended up taking 24 days…read more Far longer than expected. I was told the delay was due to slow communication with the insurance company, but my insurer shared all correspondence with me, and they were consistently responsive. The hold-up was clearly on the shop's end. To make matters worse, I was told the car had been scratched at the car wash and needed extra work, yet when I picked it up, it didn't even look like it had been washed. And the final bill? It jumped from $1,900 to $3,200, with no clear explanation or heads-up. The staff were polite, but the lack of transparency, accountability, and basic follow-through made this a disappointing experience. I wouldn't recommend this shop unless you're prepared for delays and unexpected costs. *** Update 9/19/2025 - Respond to the Owner's comment: *** I was contacted privately by the owner with messages on Facebook Messenger that I received messages that I considered harassing and unprofessional. and I report it to Facebook. It is clear to me why this shop does not have negative reviews. Please look at the owner's response. It only reinforces the concerns I raised in my review. Particularly the lack of accountability and transparency. Let's address a few key points: Safety: I didn't feel safe driving a car with a damaged bumper that was hanging off. That's called being responsible. Not misleading. Drop-off timing: You told me it was okay to drop off the car and that I could pick it up the following Friday. You later called to extend the timeline twice, asking for additional weeks. Car wash damage: You claimed the car was scratched at the car wash and needed extra work, yet when I picked it up, it didn't appear to have been washed at all. Insurance billing: You quoted me $1,900, then billed the insurance company $3,200 for the same work. I've already shared this discrepancy with my insurer, and they're reviewing it. I've shared my experience based on documented facts and communications. Your response seems driven more by emotion than accountability. Your accusations of fraud are not only false, but they're also reckless. I am prepared to pursue this matter through the appropriate legal channels if necessary. *** Update 9/21/2025 *** The owner previously posted a lengthy comment filled with accusations, which has since been deleted. I've saved a screenshot and uploaded it to this review for transparency.

I have been to Affordable Collision twice now, they are top notch in every way, I was more than…read morepleased with both repairs. In addition, I had acquired (4) quotes in total, they gave me a fantastic price, considerably lower than the other 3 quotes. They provide Great Service and are Fantastic people to work with, I highly recommend them for all your collision needs, really no reason to look elsewhere ! Brian Thomas