absolutely horrible experience. They quoted me a price that was about half of what they continued to present once the agreement was signed. The original quote they promised was slightly too expensive, and they told me they could give me a price reduction. So I agreed, and about a month later I still have no car they continue to present prices that are almost double what they originally presented. read more

We used Monarch to ship our Mach-e from the Bay Area to Bozeman, Montana. After seeing negative reviews, I had decided to go with another company. The other highly rated company was significantly more expensive, and I did not appreciate the way I was being treated. It would have taken that company much longer to transport the car, and I decided to go back to Monarch. They did an excellent job picking up and delivering the car. The whole process was quick and very satisfactory. read more

Scam !!! Tried to charge my card without providing any shipping date. They basically would have pocketed 150 for absolutely nothing.

Communication was terrible, when they could back up what they quoted on 2-3 pick up they charged me 200 extra dollars for a single person pick up.. I would avoid if possible. read more

Monarch transport group is a great company very upfront trustworthy and shows so much integrity in the service that they offer, I worked with Bryan he was very helpful and was patient with me throughout the whole process. This was my first time having a car transported and learned very quickly how shady the car transport industry can be, I talked with several other companies before finding monarch and it was very stressful to the point I just wanted to give up. Monarch was the last company I came across I prayed about it felt peace and decided to go with them and glad I did they made this process so stress free they were definitely heaven set. I would definitely recommend to anyone looking to have a car transported. Trustworthy reliable company with integrity read more

If I could give them 10 stars I woulD! I recently used Robyn at Monarch Car Shipping. Once again, she handled everything professionally. She handled everything personally rather than having a call center that really doesn't care. Thanks again! read more

I can't say enough good about Robyn at Monarch Car shipping! We have shipped our cars with her 5 times and couldn't be happier. She personally answers the phone and is responsive. Our cars have always arrived as promised. She provides the contact number of the drivers so we can contact him directly for delivery. We have used open carrier for our family cars and enclosed carrier for our sports car. read more

Ms. Robyn Roberts from Monarch Car Shipping took it upon herself to wrongfully charge me for a $50 admin fee. Ms. Roberts became instantly frustrated when I informed her I would no longer need her services and to please cancel any outstanding bids. According to the Monarch Car Shipping terms and conditions agreement, cancellation is free of charge prior to carrier dispatch. At the time of my cancellation via e-mail and text, I did not receive any kind of dispatch notification or confirmation. A few days after the cancellation, Ms. Roberts chose to charge my card for a $50 admin fee. I contacted Ms. Roberts and requested the charge be reversed but as you can guess, my request was rudely denied. I asked for proof dispatch and the only evidence she was able to provide was a picture taken from her phone of a fabricated dispatch sheet on her computer monitor. This dispatch sheet did not have a timestamp and appeared to have been created on the fly. Additionally, the proof of dispatch Ms. Roberts provided was through an independent shipping service. Coincidentally, this turned out to be the SAME shipping service that actually delivered my vehicle. This shipping service never accepted a dispatch from Monarch Car Shipping nor did they receive an offer to begin with. It doesn't take a genius to put the facts together and realize Ms. Roberts never dispatched this carrier. To top it off, I originally contacted Monarch Car Shipping to have my vehicle shipped at the price of $700. However, after a few days of no contact, Ms. Roberts informed me that she had to increase the price to $750. Finally, on the day of my cancellation, Ms. Roberts tried to push my bid to $800. The dispatch sheet that was provided showed the actual carrier would only receive $550. That's a $250 profit to Monarch Car Shipping just for posting an ad and talking to a few carriers. Lesson of the day.... Contact carriers on your own and avoid wasting money for a middleman. I also found it hilarious that she assumed I owned a nail salon and that I was a guest to the US. Apparently having some kind of foreign, Asian name implies I do nails for a living. =) Professional quotes from Ms. Roberts' e-mails: "I will also be glad to reciprocate about how you do business for your salon on BBB too, it's no problem." "Your not entitled to give me an education on business in the US where I presume you are a guest." read more

Robin was true to her word in every respect !!! Would not think twice about using her again. You won't regret using Monarch....!!!

Great company for shipping a car. Very helpful and reliable.

Went out of her way to help me get my vehicle shipped across the country. Pleasant to talk with. There are intangibles you get when you deal with people who own businesses and take ownership and provide great customer service. read more

I was relocating across country and needed to ship my car at the VERY last minute as I could not find a reliable buyer for my vehicle. Literally the night before I was scheduled to move, I was on the phone frantically trying to find quotes to ship my car. Monarch Car Shipping was the only company that picked up the phone. Granted, it was late and after standard business hours, but had it not been for Robyn, I would not have had any options and likely would have needed to delay my move - which would have created a huge financial and scheduling nightmare. Robyn was extremely helpful in trying to explore options for my nearly impossible scenario. She was very knowledgeable about the process and worked on my behalf to find an economic carrier. What I appreciated most was that she was completely calm when I described how tight my timetable was - an invaluable reassurance when you are in the middle of a chaotic move and have to resort to Plan C, D, and E when Plan A and B fall through. Without question, Monarch Car Shipping will be the first and only call I make in the future. read more

You would do better to fly to the location and drive your car home. After 1 initial delay due to the 1st scheduled truck having mechanical issues, I was told on a Thursday to expect my car on Monday. I cancelled plans to go out of town on business, making myself available for Monday. Monday morning I phoned the carrier to get an ETA. They took my info. said they'd phone back but did not. All day, no car. I phoned Monarch as well as the carrier late Monday - no answer but I left messages. Tuesday morning I called the carrier and was floored to learn that the driver, and my car. had still not left the dealership! The carrier claimed now that my vehicle would be delivered tomorrow (Wednesday). I'd rebooked my business travel to accommodate for Monday delivery and now I have no clue if I cancel Wednesday plans if the vehicle will be here. No return call from Monarch about it, despite my followup via email. Its pretty unnerving to know you paid $30k+ for a vehicle and have no clue where it is. Really wishing I'd hopped a cheap flight to Florida last Friday and driven the vehicle back this past weekend myself. I DO NOT recommend using Monarch. Save yourself the time and money! read more