I just want to say that this dental office is TOP NOTCH! I have severe dental anxiety, but when my crown fell out they got me into the office immediately and fixed my issue with care and concern. Everyone was cordial and respectful, and very understanding of my anxiety. Thank you, Monarch in Rockwall for having great staff and being attentive to my personal needs. I'm not at all worried about the dental cleaning I scheduled for next month because you guys are so awesome. I appreciate you and all you did for me when I came in for my appointment!! read more

Staff was very nice and helpful came to the office with a family member that was being seen. I was interested in becoming a patient so I asked a few questions I believe I spoke with Julie she is very knowledgeable. she broke down the information in a way that I could understand. most offices don't take the time to break things down and I really appreciate that from her. so if you have questions in regards to certain treatments she is the one to talk to. read more

They didn't know how to take my insurance and freaked out over my heart rate. Then i got a lecture about covid vaccines from the hygienist. Which was insane because I had all my vaccines and she told me to not get them! The actual dentist was awesome but she needs to push weak staff out. Even the Xrays were bad because they didnt know how to position the sensors based on my mouth type. This place need more experienced people and feel its negligent to cut quality to meet bottom line. read more

Simply amazing!!! The staff was very friendly and extremely knowledgeable and professional. The dental assistant (Labreionna) was exceptional!! She made me feel like I was in the best hands possible. She answered all my questions and had a very distinct professionalism like I've never experienced before. The place was clean and the environment was very inviting unlike other offices. Five stars all around, I highly recommend Monarch Dental; you won't regret it. I doubt you have the opportunity to select you Dental assistant that helps you, they all do an amazing job but (Labreionna) made me like coming in for checkups. My teeth have never felt better. I look forward to my next appointment. read more

Just went to Monarch Dental for the first time. I have Humana HMO dental, they gave me an estimate of $324.50. Which included gingival irrigation and 2 fillings. I told them that I would have to check with Humana, because this was too high in price. After contacting Humana I was told by representative that I could refuse some of the procedure charges that they were charging me for. I contacted a former dentist (which not on my plan) he said they were just trying to nickel and dime me, that some of the charges were unnecessary. Call Monarch Dental and advised them that I did not want 2 of the procedures on the list, they said "NO" that this is what the doctor recommends otherwise will not treat me. Beware people !! this dental clinic is out for your money only! No concerns for Seniors!!! read more

Let me start with I have never written a review about anything. 100% would not recommend. None of the employees knows what the other is doing. I called twice to confirm that they could do a cleaning during my new patient exam and was told yes that it wouldn't be a problem both times. (This was blamed on the call center, and I quote, "Yeah, we have had problems with them in the past.") I got to it and did x-rays (the assistant was the only enjoyable thing about this visit). They did all the exams, and then what I'm assuming was the surgeon came in and started talking to his assistant across the room about all the teeth he was going to pull instead of even addressing it with me at all or filling me in. (I asked if the teeth pulling is medically necessary, ...and to that I didn't get a real answer, but after expressing discomfort in that, he agreed and said, "Well, hopefully they don't bother you in the future. We like to pull them when you are a kid. I'm 27 and they have never bothered me.") After they did an exam on my gums, they then informed me (after almost 2 hours) that they can't do the cleaning because they sent the hygienist to lunch...but I could potentially wait until she got back. I have braces from a different ortho, and they then told me it was because they can't take the wire off themselves and if braces are not out of the building, even though they had me call my ortho to send a release. I'll mention as well that the assistant advised they got the form, but this is when she told me they sent the hygienist to lunch. The entire 2 hours I was there, the only response was, "I'll have to ask my manager, but she is in a meeting." I could not wait for the hygienist to come back, so the front desk lady said she could book me for Saturday, and I had to work the day she had in mind. She said she would have her manager call me to see if they could fit me in another day. The manager never called me. Actually, I called them, and then I quoted from the email I received, " The hygienist is only in the office Tuesday-Friday and no weekends. Saturday April 27th is only for surgery cases, I do apologize for the inconvenience. ". Another clear example of the right hand not knowing what the left hand is doing. All this to say, please go somewhere else and do not waste your time. read more

I made an appointment for cleaning but only got x-rays, gums checked, and a layout of my recommended dental plan: deep cleaning, after being at the office for a little over 1.5 hours. They quoted me a little over $600 for deep cleaning after insurance. I tried to move my appointment date and told them I only wanted regular cleaning because I could not afford deep cleaning at this time, even with a payment plan. I told them that I am due to have a baby in June and already have to spend $5K for that and will do deep cleaning when funds are available. They would not let me set an appointment for regular cleaning because the Doctor recommended deep cleaning. Realize that the word is "recommended" NOT "need". I know my rights as a patient and I WILL NOT be bullied into getting a service that I cannot afford and that is NOT medically necessary. I normally get my teeth cleaned every 4 months with or without insurance. I will happily take my business elsewhere. read more

I called the office because they never sent me my new patient paperwork. The front desk employee was rude and unprofessional on the phone. I ended up canceling my appointment and going to another Monarch location. when you are spending a lot of money to get dental work done, you don't want to have to put up with unprofessionalism and rude employees. read more

I went in for new dentures and have been very disappointed in the whole procedure. I went in four times had two sets of dentures made and none of them fit. I have been trying to get my money back and they will not return all of it. I have nothing I can use and cannot go elsewhere until I get all of the money back. Lesson learned do not pay up front!Beware of this place read more

I had periodontist deep clean. Only took her 30 min she didn't clean very well. The office wasn't very clean they missed 3 cavities. They are charging way to much. I am very disappointed in the way things were ran. I have now gone to peppermint dental for better results read more

Dental part is ok. Went for an ortho consult with my 12 year old today. Had an 8:00 am appointment so I would have time to take him to school on time. Called into the office at 8:10, assistant (very nice girl) said the Dr. would be in in less than 5 minutes. At 8:30, I asked the same girl how much longer. Explained I had an 8:00 appointment and have been waiting a half hour already. She told me he would be in in a minute. Told her that's what she said 20 minutes ago. Still no Dr. at 8:35, so I walked out. Told the assistant AND the receptionist to cancel my consult, while they were all talking about me in a cubby. You would think I would get a call from someone apologizing, but I'm not even a thought in there big corporation. I will NOT go back there (we are a family of 5 with a lot of dental work needed). Make sure you give yourself extra time if you do decide to use them. read more

Best dentist in the world. Dr Maftoun is so sweet, gentle, kind and very concerned and caring to his patients. This was the best experience I've ever had with a dentist. I will never leave him and Shelby is very informative and very caring to your needs. She will help in any way she can. Amaila is a fantastic assistant and is attentive to all your needs. We love this place. Thank you. read more

Office is clean and in a good location. Very convenient to my pharmacy and other dental services. The front desk staff is friendly and welcoming. They explained all the services and costs with me before I left. I enjoyed my first visit and would recommend Dr Maftoun to my family and friends. He is professional and willing to take time to explain when I had questions. I like the treatment videos in the room. I did not feel rushed at all. Great dental office! read more

I need a broken tooth pulled w/ sedation, and I was gonna have them do my last two wisdom teeth as well to knock it all out at once. My appointment for consultation was at 9am, and they asked me to arrive 10mins early for paper work. I arrived at 8:42 to fill out all the paperwork. I was finally called back at 9:57 to be put in a room, and left alone. I sat in the room until 10:05 until I got up went to the front and said I couldn't keep my appointment because I needed to go to work. I said it was unacceptable that I'd been there for almost an hour in a half with nothing done. The front desk lady looked at me like I was stupid. Thanks for the terrible service. read more

Just found out from well respected dentist in Rockwall that the bridge i got from monarch was not properly done. Now I will need to have more dental work done to remedy the problem. Funny thing, I've seen other dentist at monarch and they've never mentioned anything, even the lady that cleans my teeth. Today the dentist showed me how the bridge is lacking with both X-ray and photos. It was obvious. I am very saddened and disappointed. read more

Very disappointed in this place. Dirty, overcharged for x-rays & said they can't do a cleaning on first vist. I set up appointment for a cleaning. I saw a employees eatting in the hall while on duties. Gross read more

STAY AWAY! The dentist I saw today refused to do service because I elected to get only an extraction, not the $10,000 worth of work she quoted me! Her name is Dr. Thomas...she was willing to start work for the big expensive job, but told me I couldn't get a ten minute procedure done until July!! Beyond belief! Go to anyone else but Monarch, they will try to rip you off. Would give them zero stars if it were possible! read more

Rude ass front desk lady with the long brown hair. Gave them the info for a other dentist out of state so they could get our records. She tells me they don't need them. When I said I wanted them to have them. She then rudely was like my fax machine is done so.... I don't have anyway to get them. Ummmm EMAIL thats how. Any place I've ever been to had gotten my records. I'll be taking my business elsewhere after today. You should never treat new patients like this. Completely rude staff. read more

This team is so wonderful. I have gone here for like 7 years. They care and are very understanding. Most people don't enjoy going to the dentist or hygienist but this team does and I call them a team because every time I go in they all seem to work so well together and there is a sense of commitment and commardary. I feel blessed to have them to care for my teeth. read more

Dr Maftoun is so nice and took the time to explain what he was doing. The office staff is very friendly and professional. My experience with this office was enjoyable and I would recommend Dr Maftoun to anyone. read more

My daughter and I had our appointments scheduled a week in advance for 10:30 and 11am for this Saturday. I confirmed the the appts the day before and today at 9:47am as we are up the street, I get a voicemail from Cynthia saying we need to be rescheduled. Like What? I call back and she says they can't see us due to a doctor calling out and being over booked. She asked if I wanted to reschedule it for another day and recommends a week day. If I wanted a weekday I wouldn't have asked for a Saturday in the first place. She then "makes room" for me at 11:30 and we arrive on time. After waiting an hour and 20 Minutes, I went to the counter to see what the major delay was and a rude nurse comes up saying it's our turn. We got in the room and I mentioned that I wanted to cancel my appt and only go for my daughter since I didn't have another hour to wait for myself to be seen. That rude nurse whispers to the in room nurse that I was cancelling and something about me being upset. Well no shit Shiela! The only thing that made this trip slightly worth it was the extremely nice doctor who treated my daughter like a princess and offered a specialist recommendation and the room nurse. I don't know how these people can over book, be rude and stay open. Unfortunately we won't be seeing this doctor again because I'm NOT going to be made a fool of again. read more

Alriiiight, I'll be straight with ya: I suck at brushing my teeth. I always go in expecting to be trapped in that small room for near an hour while someone examines my teeth, probably judges my inability to brush my own teeth, scrapes at the roots repeatedly to remove build-up, brushes them for a lengthy amount of time, rinses my mouth out, flosses and then forces me to gargle some mouthwash or something. I would probably have tasted blood a few times, which I take as a clear sign of how much I suck at good dental hygiene--and that whoever cleaned my teeth had done a bloody thorough job. Then, they'd tell me if they found cavities and the like, and would ask if I was flossing regularly or brushing my teeth four times a day. I would give a vague "yes of course butnotreallyIknowyoucantellI'mlyingbythestateofmyteeth" and that would be that. That's exactly the top notch work Amy does. She knows what she's doing, and I can tell she likes her work by her thorough examination and subsequent cleaning of my teeth. My teeth always feel unnaturally clean after her work, and it makes me feel like the visit was damn well worth it. And taking an hour? That means she takes her time to make sure your pearls are squeaky clean and in good condition. Shows she care about her work. I always get admonished for neglecting certain routines of my dental hygiene, and no matter how much I lie about how good I am, she can always see right through me. Good dentist, best dentist. Unfortunately, I did not get Amy this time. I got some guy named Brandon. After waiting for 45 minutes even though I arrived 10 minutes early, I got the guy who does a half-assed job of cleaning your teeth. I can forgive the wait, Spring Break is a busy week for that sort of thing after all. But really, that was not worth the visit. The man introduced himself, then kept walking in and out asking for where an instrument was. Finally, we got to the teeth cleaning part. He barely took a minute to look at the state of my teeth--no tapping or anything, then just scraped the roots of my teeth here and there before he went ahead and started brushing my teeth. Couldn't even tell that I had a cavity.That took what...3-5 minutes at most? Then he flossed--barely reaching to my gums--and then started rinsing--buuut ran out of water, had to get that replaced and then rinsed some more before he saw me out. Oh, and he told me I was ~brushing well, just needed to brush more in the back~. LMAO, good joke, bro. Didn't even catch that I hadn't flossed in 5 months. I've been neglecting brushing my teeth a few times too. My teeth weren't even bleeding by the end of this visit. All he did was just everything I could've done at home. Worthless visit. The entire procedure took 10 minutes at most? After waiting 45 minutes? HA. That was a quick job just to get his day's pay. If you go, I recommend requesting Amy. Brandon is not worth the money he's getting. read more

I have to say I was very disappointed in the customer service. I went in 30 mins. early for my daughter's appointment her appointment was set for 9am. I signed in at 8:25 but there was no one at the front desk. Another family came in 15 mins later than me mind you I'm still sitting here waiting in the to be initially checked in by the front desk and finally the receptionist comes to the front from who knows where and she checks in the other family before me and still did not acknowledge that I had signed in 15 mins earlier and was sitting in the lobby waiting for her to do her job which was to simply check me in, I mean I signed in on the check in sheet. I finally get up and ask her once she has just bypassed the check in sheet if I need to check in and she says oh no I was going to get to you I was just busy. When I finally get up to pay and sign my authorization sheet I see the family that came in after me has signed in under me but with the same check in time as me and yes you guessed it the family that came in after me gets to see the surgeon before my daughter because of the lack of customer service the receptionist has and attention she paid to the lobby and check in sheet. I was actually referred here from the Monarch Dental in Wylie and I will ask them to never refer me to this office again. I am very disappointed in the lack of customer service this place has. I hope my daughter does not have to have oral surgery again and if she done I would rather pay out of pocket than to deal with bad customer service, I mean I'm helping pay your salary so the least you can do is be attentive to the customers. read more

Friendly staff; professional care; affordability (for braces); also, whenever there has been an "emergency," such as a broken or loose bracket, they've always been able and willing to fit us in right away. The only down side is that they office out of at least three locations, so we might have to travel a little bit if we need to see them on a day other than our scheduled appointment day. read more