From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made the right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often read more

I don't think I've ever encountered a dentist who is as kind, responsive and attentive as Dr. Chan. I had a few questions after my daughter's visit and he made time to call me back the same day to discuss them. He also personally fulfilled a records request for me after hours, instead of asking me to wait the next day, which would have been more than reasonable. Thank you Dr.Chan! read more

Everyone is so kind here. Front desk staff (Sophie I think) went ABOVE and beyond to help with insurance issues. Dr. Chan is always kind and genuinely cares about his patients. He even personally did follow up phone calls to my home after I had a root canal revision at another location with an endodontist to make sure I was recovering well! Your teeth are definitely in great hands at Sweet Family Dentistry. read more

I enjoy coming in for my regular cleanings. My teeth are well taken care of. I've never experienced an issue and highly recommend!

After a few trials and errors at different dentist places, we FOUND THE ONE! My entire family come to sweet family dentistry and we love it here. Everyone here is nice and take their times to go over our need. Both of my boys afraid of going to the dentist before, but they have no issue here. Definitely recommending this place for everyone. read more

I came across this dentist on yelp, and their reviews couldn't have been more right! I had such a great experience from the second I walked in - everyone was so welcoming and the couch was really comfy. They make you feel like you are immediately a part of the family. I usually hate the dentist but I'm excited to go back now :) read more

What an amazing experience! It's no secret the dentist is no one's favorite. But the staff was fabulous and friendly. Made sure that I understood exactly what was covered by my insurance and didn't try to get me to do services not covered! Taylor was a doll! She made me feel comfortable and talked me through everything that needed to be done. And Dr. Chan was incredible and friendly. I even got a follow up call from him directly today to check up on me. read more

Dr Chan and dr Yipp are awesome dentist. You can really connect with them and they listen to your concerns. Both are extremely sweet and easy going. I took my son who is 6 here and he loves them and feels very comfortable. I also took my 90 year old grandmother here and she absolutely loves it too. Id recommend them to any one looking for a family dentist. read more

I had so much anxiety and stress when I went in for my new patient appointment. Haven't been to the dentist in years and I kept putting it off and off. I finally got the courage and then had a small panic attack in the office. The dental hygienist, I belive her name was Tonya, was so sweet and so calming for me. I don't think I could have gotten through that without her. Dr. Chan was very nice and also understanding and they really took their time to make sure I was comfortable. I recommend Sweet Family Dentistry 100%. If you're nervous or anxious, so was I but it was completely worth it. Now I'm home and feeling so happy that I went. read more

Dr. Chan and his wonderful staff completely eased my fear of going to the dentist. The office was welcoming and comfortable and the staff was incredibly friendly and helpful. Dr. Chan took time to sit with me and get to know me before we even went into the exam room. They did a very thorough examination and discussed all options (with costs) before moving onto the actual dental work. Once they started, they made sure that I was comfortable throughout (they even provided me with a blanket, eye protection and my favorite tv show!) and explained each step along the way. I am so grateful to have found this amazing place to care for my family's dental care!! read more

I highly recommend Sweet Family Dentistry! Dr Chan was wonderful! He was very friendly and knowledgeable. I have been searching for a new dentist and I think this will be a great fit! The rest of the office staff was all very friendly and checked several times to be sure I was comfortable! The office itself is beautiful!! The rooms are all very attractive and have tv's for your entertainment while you are getting your work done. I highly recommend trying Sweet Family Dentistry if you need a dentist!! read more

We love Sweet Family Dentistry!!! Both of my kids just had braces put on and had the BEST experience!!! We were very impressed by the entire staff read more

My first visit and I was Immediately greeted with friendly faces and super cute decor. They have snacks and beverages in the waiting room and tvs playing in every room. Not to mention they have 20 polishing flavors! I chose piña colada . Dr. Chan made me feel very comfortable and did a great job cleaning my teeth. His assistant was also super nice and sweet and made me laugh. Great office, I will be returning :) read more

I moved to Rowlett in December and was over due for my twice yearly. Apparently, Sweet Dentistry is new in town too and I have to admit, one of the reasons why I went to them was because they had an opening within the week. I've had negative experiences with dentists in the past trying to upsell me on unnecessary services, but that was not the case here and I hope they continue to move in that direction because the last thing I want to feel is pressured when I'm going in for a regular check-up and cleaning. The dental hygienists were nice and Dr. Chan was down to earth and did a good job of cleaning my teeth. I will continue to come here for my regular cleanings if they continue to offer the same service at the quality in which I received for my initial visit. read more

The dentist was very nice and attentive. The office is clean. The whole facility seems very modern with state of the art equipment. The staff is very "sweet" and everyone was nice to work with. Glad to find a dentist so close to home where I'm comfortable bringing my whole family. read more

Where do I even begin? This is my first visit with Sweet Family Dentistry. After doing my research and reviews. (I am always checking for these before I purchase a product or visit a business and helps me to determine my decision). Anywho, it's been ages since I last visited a dentist. (Unfortunately). I have always been weary on the pain or the high cost due to having no insurance. I found great reviews for this practice so felt pretty confident about scheduling and booked my appointment with them. Upon arrival, you notice how clean and organized the front lobby is. Good ambiance music and even a mini-fridge with drinks and snacks. I was pleased that I was not required to wear a mask; that if was my decision if I chose to or not. At the front desk I was greeted by Tonya and Taylor. They were both doing an amazing job covering for the front desk person(I didn't get her name). They were very helpful and patient with guiding me on completing the new patient forms. I did not have to wait long before I was checked-in and taken to the back to get x-rays, photos and ready to be checked. I was initially nervous but the staff really helped me by being very informative and caring. They explained everything in detail and help me feel comfortable. Dr Chan was great! Before starting the consult, he sat down and had conversation with me, getting to know his patient asking questions about family, work and in general life and same with him. A somewhat personal but professional connection, not just taking the patient as another random client. Again, my whole experience was great! Tonya, Taylor and Jasmine were awesome! Beautiful ladies and helped me understand my options on my upcoming work and pricing. I have no insurance so they help with patients that do not have insurance with membership. It helps save money which I am very happy about it. Over-all, my experience with Sweet Family Dentistry exceeded my expectations. Thank guys for being honest, caring and informative. I will be back soon for my following appointments and will definitely bring my kids and recommend to family, friends. I hope this review helps anyone who is seeking for a good dental facility! read more

New patient: Been searching for a new family dentist and wife setup appointment after months of no availability. Excited about having a better dentist office than our previous. New patients appointments are always booked up. Appointment was for 5:50pm, receptionist called wife to confirm appointment at 5:50pm. I leave work early to make the 5:50 appointment. Arrive at the dentist office to find out the Receptionist changed my appointment time to 5:00pm without consent to change and did not send a confirmation of any appointment time changes. Wife stated she never told you to switch the appointment time. Then receptionist says well, I can check to see if we have any other appointment times to accommodate. Great!!! I made plans and arrangements and rushed across town to make my appointment time which you switched because of miscommunication on your part. Was really looking forward to my dental appointment today and was looking forward to having a new family dentist around the corner form our house. Thank you for the inconvenience Mr. Chan/Chen! Cancelled my kids and wife's appointment for the next day as well because you weren't willing to accommodate when I arrived at my actual appointment time. You just lost our business and referrals. Thank you! read more