We contacted Keli Christenson on 2/23/2023, 6 months before our wedding for 150 guests on 8/19/2023. We had by this time already secured a wedding venue, a caterer through our venue, rental décor vendor, photographers, a videographer, a string quartet for the ceremony, a band for the reception, and a jeweler for our rings. The only vendors we had not secured before contacting Keli was an officiant, florist, and hair & makeup artists.
On our first phone call with Keli 3/7/2023, we explained that the rows of chairs for the ceremony would be rearranged during cocktail hour into tables-and-chairs for dinner in the same space. Keli thought this flip would be labor-intensive. She recommended at least her 6-month Queen Partial Planning Package for $8000 + 3 additional staff members at $300 each + an additional $900 for working "overtime," but also strongly encouraged us to consider her 12-month Monarch Full Planning Package for $11,750. Given how many vendors we had already secured, we were surprised that she didn't recommend her 3-month Lady Partial Planning Package for $5250, but we decided to give her the benefit of the doubt.
On our next call 5/3/2023, we sent Keli inspiration photos. Since we had already paid the décor rental vendors, we estimated we would need to allocate an additional $9,000 to the floral budget, on top of what we already paid for décor rentals. Keli strongly disagreed. On 5/16/2023, she emailed a budget with $14,716.93 for florals, and an additional $7,035.03 for extra décor rental items.
On our call with Keli 5/17/2023, we explained that we would be willing to compromise on florals to reign in the budget. We reviewed her floral list to reduce her floral budget from $14,716.93 to $11,798.63. When we made suggestions such as recycling bridesmaids bouquets to be used as decorations for the escort card table, Keli laughed and said she had never seen that done before, and insisted that "based on her 25 years in the industry" that her floral estimate was accurate. As for the additional $7,035.03 for extra décor rental items, there were a number of items Keli wanted that we did not think were necessary. For example, Keli wanted to spend $2,000 for lounge couches. We explained that there would be plenty of cocktail tables around the dance floor. Once again, Keli appealed to her "25 years of experience in the industry" as to why she thought the lounge furniture would be necessary.
On 5/18/2023, Keli sent us a revised budget with $11,798.63 allocated to florals and an additional $6068.73 or extra décor rental items. It took us a few days to review Keli's new budget line-by-line. On 5/24/2023, Keli emailed saying that she hoped her "realistic budget didn't scare us off, but not hearing back sooner was concerned I may have." And to let her know if we "would still like to move forward...or if you have decided to go in another direction with a different planner."
On 5/27/2023, we emailed we would "like to work with you but understand if our smaller floral budget is not something you're comfortable working within. If you are ok to move forward, please feel free to send us a contract and we will sign and return." No response. On 6/2/2023, we emailed again but no response. We emailed again 6/6/2023. Keli replied 6/7/2023 saying that she wanted to "make sure it's the right fit for both parties...My hesitation hasn't been because of a smaller floral budget...My pause has to do with I felt your expectations aren't aligned with what I know to be true from my 20+ years of experience in the event industry and that leads me to feel there may be a lack of understanding or perhaps trust...I aim to exceed expectations...My fear is I would not be able to do so given the unrealistic expectations set forth from our previous discussion around the décor budget versus what would be needed to create your ideal wedding vision."
Keli emailed 6/7/2023 at 7:15 PM suggesting that we discuss our differences over the phone on 6/8/2023 and that she was available at 1 PM, 4PM, or 5PM. I explained that the bride was at her bridal shower out of state and unavailable. I was busy at work at those times and suggested we talk 6/8/2023 after 6PM or any time 6/9/2023 or 6/10/2023. No response. I texted 6/9/2023 at 11:42 AM and called to leave a voicemail, but no response. After 2 weeks with no response to my email, text message, or voicemail, we presumed that Keli ghosted us and went with another planner who did a great job for $3,500. The professional florist on our venue's Preferred Vendor List charged us $7,256.96 and also did a great job.
We tried to include as many concrete details, dates, and prices in this review as possible and leave our emotions out of the review so that the readers could draw their own conclusions. Honestly, we wish Keli and her business well. But we will not be using her services for any future events, and we will not be recommending her to our family and friends. read more