So, since it does not say anywhere on the web site, MAKE SURE YOU DO NOT SIGN YOUR CHECK BEFORE…read moreTHEY ASK YOU TO. Since today was my first time there, I didn't know and I was denied. It was kinda frustrating since I traveled from downtown Seattle to SeaTac on the bus which took about 2 hours. And the only reason I did was because of all the positive reviews. Maybe some transparency on the website about the rules on cashing checks would be helpful to a lot of people. And I think the website could probably use a makeover. It really doesn't give much information at all. But besides all that the gentleman that was working this morning was very kind.

Been cashing my checks here since I started working when I was 15 I'm almost 40 and I still cash my…read morechecks here the entire staff is awesome family at this point

Need 24/7 customer service I recently deposited money in an ATM and it malfunctioned canceling my…read moretransaction but did not return the deposit no way to get ahold of anyone leaving the ATM trusting I will get my money back is not something that should be left up in the air until they open on mon morning Or maybe the satellite locations should except cash deposits the ATM is great for some things but not for all Still stressed

I've been a member for over 30 years. Each year their customer service gets worse! I stay…read morebecause it's a pain to move. I love credit unions just not BECU anymore

They are slow. Verrrrry, very slow. ALL their locations are slow. Tacoma, Burien, Seattle. Slow,…read moreslow, slow. Ugh. Hire some more tellers! Seriously! When you have six people waiting in line for TWENTY minutes or longer but only one bank teller is helping customers...you're wasting my time and everyone else's. There's one teller who is nice and a bit speedier, she used to work at the West Seattle branch and she's okay. The rest of them, though...good grief! One time in West Seattle, I had to wait for thirty minutes to cash a check. Once again, one teller and there were three people behind me. Two tellers were walking around behind the thick glass just talking casually and laughing about something. I was about to blow a gasket, I was so furious. I also have a BECU account and wish I could close my Sound Credit Union account but I get my Social Security deposited into that account and I know it will be a giant pain in the butt to change to BECU...

These so called professionals wouldn't even give me a call back after he said he…read morewould..unbelievable... I bet if I had a corporation and white he would've!!!

I tried to cash a check written to key bank they told me they can't cash checks over 1,500$. I…read moreasked them if I could open an account and deposit the check. They told me they would not open me an account for me and walked me out the front door. I'm a disabled and a person of color. Do not come to this branch unless you want to be treated like a criminal. Anne Zablan The Branch Manger will deny you opening an account without even knowing your first or last name. I see why they have a one star review discrimination is one of the reasons. Only come to this location if you're ready to get looked up and down and told to leave.

I do not have an account here. This establishment did help me without much of a problem. I came in…read morewith a check drafted off of a business's account. They treated me like any other person. Pros: On site private security Private parking lot It was SOO quiet. Helped my anxiety a lot. Cons: Heavy traffic area I wish I got names, but I did not. I guess I was in a hurry. Even without an account, my business was completed I wasn't in there more than 5 minutes. I am highly pleased with this branch and if I got Key business, I will bring it in here. Well done Burien branch and thanks for making my transaction easy.

I have never done a review before, but I feel the need to now!! I have done business with Gail a…read morecouple times over the years. I have spent plenty of time picking her mind for help with my 93 year old friend for medical equipment. she has done this for a long time. and when you look in her store she has a lot of money in equipment invested. she has developed a pattern of doing business all her own,and that will not set well with some people, but when you ask why, you can understand why from her viewpoint. If Gail was paid for all the information she gives out for free she could have retired long ago for the retirement she deserves. If she sold her equipment for the price of most other stores she could also have retired by now. Barbara G. got to take advantage of all that experience for no extra cost. There have been many many countless numbers of people who have lived out the last of their days better and more comfortable because of Gail and her little shop and years of experience and kind heart, and for a lot less money!!! Some days will be better than others to be in her shop,there is a lot goes on behind the counter than you would think. The durable medical equipment business paid well years gone by. not so much today(think Medicare reimbursement). I would wrong her if I didn't go to her first for equipment because of what she has done for me and those many many countless others.

I first walked in just out of curiosity while I was waiting for Uhaul to install a hitch on my car…read more Gail was so nice and informative answering all my questions regarding my mother's current walker. Later Mom and I went in to get fitted for a more size oriented walker. Gail spent quite a bit of time making sure that the walker we ordered was the right size for a tiny woman of 4'7". Her approach was alway helpful and she apologized whenever she had to step away to help another customer. Mom has had her new walker for about a month and she is walking taller and not as bent over. The new walker actually fits! We ended up purchasing a petite junior lift chair also. It is nice to see my Mom sitting in a chair that actually fits her tiny frame and helps her easily get to a standing position. Thanks for all your help, Gail!

I wish I could give zero stars…read more I've been a member at Cascade FCU for over 30 years. The same account I closed today is the same account my parents opened for me as a child. My belief was that a small, local credit union should offer a different kind of service and personal connection than the faceless, national banking institutions. That belief has been proven wrong more times than I can count in the last few years. The folks at Cascade are unhelpful, uncaring, and arbitrary - all at the detriment of the clientelle they are supposed to serve, and I closed my account today because of it. If you are looking for a credit union - look elsewhere. Just go to BECU. Edit: In response to the "response". The "rules" discussed here are actually just Cascade's own made up rules - nothing to do with FDIC or regulatory rules. This evidenced by the fact that I walked out of their branch around 4PM, drove to another financial institution, opened an account, deposited the same check(s), and funds were immediately available before 5PM.

I've been with the Vancouver branch if Cascade federal cu since about 2002. I love the people that…read morework there, in all these years only one person I didn't like and she's gone. Every single other person who does and has worked there is awesome. Rochelle the manager is one of the smartest, most helpful and sweetest people I know. They stay for years and years and are well trained and give the best customer service I've had with ANY financial institution in my life. I moved to Idaho in 2021 and tried a few credit unions out in this state, that frankly didn't come close to CFCU. So I closed my accounts with them and I'm staying here because it's still more convienient and better than any place else I've banked with in spite of being out of state.

This credit union will have you fill out your information just to have it and to say NO!!! I called…read moreleft vm emails and the white man couldn't even get back to me like he said he would ... this is y I can't trust a thing white people say to me!!! Terrible...

If you are an online bill pay user DO NOT use sound credit union they hire a 3rd party to make bill…read morepay payments that is not a good company. Sound wants to blame this 3rd party for everything but they are the one with a contract with them. 3 months they keep sending my check to the wrong company with no resolution. In meantime i am having to pay fees because my payments arent being made. Sound wont stop the payments unless i want to pay for stop payment on it. Absolutely no help and sound doesnt give a rip.

We don't have enough background from this company to give full stars so this is a first impression…read morerating and first impression was good. The location near us is a hq building, very attractive, huge, with dedicated parking, a little coffee kiosk outside, and even a food truck (probably for the staff not for us lol) at lunchtime. Very urban vibe. We were greeted cordially, big smiles, and seen by a consultant within a very few minutes. The consultant was calm, professional, fast. We're so happy we came by.

BECU Will not protect you, if your credit or debit cards are stolen....even if you promptly report…read morethem? My wallet was stolen from my purse, as soon as I discovered it I canceled my card.. the crooks charged up nearly a hundred dollars worth of cigars at International Cigar, and three meals at the McDonald's on Third and Pine. I alerted BECU as soon as I saw the charges online.... Imagine my shock WHEN BECU TOLD ME THEY HAD COMPLETED THEIR INVESTIGATION AND 'NO ERROR HAD OCCURRED' AND THEY WERE GOING TO DEBIT OUT OF MY ACCOUNT THE AMOUNT THEY HAD PREVIOUSLY CREDITED ME FOR...THE STOLEN CHARGES. I have called them four times, sent copies of my police reports....to no avail. Next, I will sue BECU.

I give this place one star because the manager and Jimmy are so nice and helpful. The last time I…read morewas in this bank I needed a money order and to pick up my debit card and after several mistakes I finally made it out of there alive after 45 minutes when it should have only taken 10 at the most. The tellers are constantly making mistakes and the place is not very clean, maybe it feels that way because it is an older bank. I rarely can make it out of there in less than ten minutes no matter what I am there for and have had several issues. Either way, not my favorite location and not enjoyable banking here!

I was thinking of switching my small business account to this US Bank. Years ago I had used US Bank…read morefor a saving account and it was a good experience. I had a small check for $45 but I thought I would go in and cash for a non job related thing. My thought is I would get the check cashed and then I would speak to a banker about their business banking options. I was told by the teller I would be charged $7 for changing the check. I said really?? for a $45 check that came from US Bank? I even told her that last month I had cashed the same amount with no charge. She insisted that there was a charge. I took my check and left. As I was walking out the door I could help but think "they don't they even realize that they just lost my small business account over $7? Too bad but if that is how a bank wants to start a relationship I want no part of it.

My mom came this morning around 12 am to withdraw $1,500 and the teller gave her only $10 and $20…read morebills, I can't believe a BANK don't have $100 bills not even a single one ???

Went there to open a business account had already schedule an appointment for the date and time…read morewith Phillip Prater online. unfortunately, the man cancelled without letting us know it had somebody else replaced or added into the appointment. Wish he was not around either. Finally received a call from Prater well this other agent at the branch heard picking up cell he said can I borrow your cell so I can speak with Prater who does that? Usa bank you never ask for a customer cell and you need to have people employees replacing the cancel appointment. This is such a waste of time we ended up at Bank of America, which will we are glad we did.