Make sure to pre book! You don't want to be stuck without lushes lashes! The place is very clean,…read morequaint, and quiet. I've fallen asleep while getting services a few times. It may be the tranquillity of the spa music!

Brandi does amazing job applying eyelash extensions. They look perfect as if they were your own…read more I hight recommend Brandi and business.

Delta has been doing my hair since this salon opened. She's a magician with short and long hair…read more The salon is beautifully decorated, always clean, and it offers several product lines if you are looking for good skincare and hair care.

Amazing place and fantastic service and products. Thank you Robin for squeezing me in!read more

Quality is horrible!! Nail technician wasn't having and idea…read morewhat he was doing!! I need to tell him how to do it, so I can finally have my manicure done after 2 hours!

I came in for acrylic removal and dip powder on my natural nails. I communicated that clearly at…read morecheck-in. After I was seated, I asked for color books and was brought dip powder books. I chose a pink sparkly dip color from those books. Later, when it was time for color, I was told that shade was not available, so I picked another color, still under the assumption we were doing dip. Near the end of the service, I realized he was doing a gel acrylic process instead of dip powder. I had never had dip before, so I did not immediately recognize the steps, but once I did, I spoke up. He then claimed he "didn't know," which does not make sense given that I stated the service at check-in and selected from dip powder books. At that point, instead of acknowledging the mistake, multiple staff members insisted it was my fault and still attempted to charge me. I was also told I could leave with my nails partially done and not have to pay, but this came only after the situation had escalated and become circular. Looking back, the color situation raises concerns. I selected a dip powder color from a dip book, yet was told it was not available. Given that the service being performed had shifted to gel without being confirmed, it suggests the color may have been treated as unavailable because it did not fit the service they had already started, rather than because it did not exist. The interaction then became repetitive and unproductive. I was told over and over that it was my fault because I came in with acrylic on my nails, even though I had clearly requested removal and a different service. The technician also kept repeating that the service "would have been $60," which had nothing to do with the issue. I was initially willing to tip because I understood time had been spent, but it became clear that responsibility was being redirected instead of addressed. The only reason this situation fully resolved without escalation is because another customer stepped in and offered to pay. The salon itself did not correct the mistake or take responsibility. Dip powder and gel acrylic are completely different services. At no point was a change in service confirmed with me, despite choosing from dip powder books and requesting dip from the beginning. This is not a simple misunderstanding. It follows a pattern: perform a different service, avoid confirming the change, and when questioned, deny awareness, repeat irrelevant points, and shift responsibility onto the customer to justify payment. Be very clear about what you want and watch the process closely from the start if you come here. Even though I ultimately didn't have to pay, I'm still so pissed because they look awful and I will now have to go through this whole process again in the next couple of days but this time, It will be awful getting them roved because they are fresh. I can't believe this.

The owner Kim is very personable very kind and sweet and does an excellent job she's very…read moreprofessional I love coming here to get my work done by her I will could be back again and bring many friends for work is excellent hope. I'm

Truly tremendous service and such a pleasant experience from start to finish! Incredibly…read moreknowledgeable about products and skincare, I've seen such a positive transformation in my skin! I always leave feeling refreshed, confident, and well taken care of! I will be back for more!

From the owner: Lisa Murray Aesthetics and Makeup located inside Willow Beauty, located in Fernandina Beach,…read moreFlorida, at 1881 S. 14th Street. We are a boutique aesthetics & makeup business that specializes in results driven skincare treatments & cutting edge makeup artistry utilizing professional, luxury grade clean, cruelty free ingredients and products. As a highly-respected and world-class skincare & and makeup professional, Lisa has been working in the beauty industry for over 20+ years dedicated to ongoing education and development that keeps her on point regarding the ever changing world of beauty. After several years of experience in the industry, Lisa became an Aesthetics and makeup certified instructor for other beauty professionals, enabling students to learn about advanced aesthetics and makeup certifications to further grow their businesses. Through the years, Lisa has mastered a variety of skincare modalities and a thorough knowledge of ingredients to enhance a client's skincare treatment journey.

Caprina is a sweetheart! The services are not completed…read moreuntil everyone is happy with the results. My lash extensions are fabulous....

I visited Serendipity Hair Salon today for an eyebrow wax and tint. I'm in from out-of-town for a…read moreconvention. I've been letting my brows grow out for about a year and decided that I would take this mini-vacation opportunity to have them waxed and tinted. I went onto Yelp and almost immediately found this salon. I read all of the positive reviews and decided to make the call. I had no problem setting up an appointment for the next afternoon. I am so happy with my visit. Tamara was truly wonderful. She helped me choose the best brow shape for my face and really took her time in understanding what I was looking for. She gave me some helpful tips to assist in covering some of the sparse patches in my eyebrows. Her's was the least painful wax I've ever had. I have sensitive skin around my eyes and it is usually red and inflamed after a wax, but not today. After a beautiful waxing, she moved onto a tint using henna. Her attention to detail was so apparent and appreciated. She truly takes pride in what she does. She also gave me a referral for someone locally when I return home. I left today feeling so happy with my new brows. I will most definitely visit this salon again the next time I am in town.

I've been coming here for a year or so now. It is a cute salon that is very welcoming. I have been…read moreseeing Danielle the entire time. She is great. She knows hair well. I always feel brand new when I leave. I have been to many salons, from Jacksonville Beach to Saint Johns areas. None of them were as good as this place in Fernandina Beach. I drive 45 minutes for Danielle because she makes sure my hair is done right and I'm happy. Serendipity does not always have someone to take calls but be patient with them. They will call you back and they will ensure you get what you want. You will not be disappointed with any of them women here.