There is no care. My doctor left months ago. No warning, no replacement, just gone...They don't…read moreanswer the phones, they don't respond to messages. TWO MONTH WAIT FOR A SICK VISIT!!!

THE WORST "medical" facility on the planet (IMO)…read more They DO NOT care about patients and completely disregard anything from the patient (other than their $$$$). I have now had my scheduled appointment rescheduled now for the fourth time this year and am now being told I cannot get in to see my Doctor until late August. If I could give them a ZERO, I would. Their complete disdain for people in general is sickening. The entitlement at this facility is alarming. Like we owe them something. How about Caring for YOUR patients regardless of their skin color???? Looking for a new physician. This place and staff are about as POOR as it gets. STAY FAR AWAY!!!!!

Excellent care from received Ms. Pulley. I trust her with all of my and my family healthcare needs…read more She is professional and caring. She listens and puts the needs of each patients first. Her staff is courteous and professional as well. It is great to have her in this community providing excellent care.

From the owner: Family Practice and Urgent Care Services. read more

My experience with this practice has been extremely disappointing…read more I initially saw Monique Lee in urgent care following a work-related dog bite injury to my hand. At the time, I was experiencing increasing swelling, pain, and concerns about the condition of my wound. During that visit, I had to specifically ask about removing the sutures so the wound could drain. I left the visit without being referred to the emergency room despite expressing concerns about the worsening condition of my hand. Later that same day, I presented to the emergency room because my condition continued to worsen. I was ultimately admitted to the hospital for about a week, underwent two hand surgeries, and was treated for a severe bacterial infection. Following my hospitalization, I required approximately 28 days of IV ertapenem therapy through a PICC line. Given the severity of the infection and the extensive treatment that followed, I believe the seriousness of my condition was underestimated during my urgent care visit. My most recent experience was equally frustrating. I arrived for my scheduled annual primary care appointment with Dr. Shandal Emanuel and was informed that I would not be seen due to an outstanding balance related to my workers' compensation claim. The balance remains unresolved because of an ongoing workers' compensation billing issue. I have been instructed by the workers' compensation carrier not to pay anything out of pocket while the matter is being reviewed, yet I have not been provided clear guidance on how to resolve the bill or confirmation that I would be reimbursed if I paid it myself. Despite explaining this situation, I was turned away from my appointment and denied routine medical care. During my conversation with the office staff, I was told that the doctor would not receive payment unless I paid the bill myself. While I understand the office's desire to be paid, I do not believe it is appropriate to place that responsibility on a patient who is actively involved in an unresolved workers' compensation claim and has been instructed not to pay out of pocket. I understand medical offices have billing policies. However, turning away an established patient over a disputed workers' compensation balance while providing no clear path toward resolution is unacceptable. Between my experience with urgent care, a hospitalization that included two surgeries and nearly a month of IV antibiotics, and being denied a scheduled annual appointment over an unresolved workers' compensation bill, I have lost confidence in this practice and will be seeking care elsewhere.

This is one of the best urgent cares I've ever been to. Ive been here a couple times and every time…read morethey are so nice. The ladies at the front desk are really nice and caring. The nurses and doctors are amazing. I felt like they really cared about me here, they diagnosed me well and gave me medicine to get better. I will continue to go here, the only thing is they do get really busy but I guess it's because they are so great.

Dr. Bondy has been my family doc since 2012 He listens carefully and is thorough. He is practical…read moreand down to earth and gives very sound advice. He takes my opinion seriously but doesn't compromise when he knows it's important. The clinic where he sees you has a lab with very good technicians who won't hurt you! Lol that's a plus!

This is a review of the Rocky Mount location on hwy 97. Our primary is Tammy Eby and she is a very…read moregood PA. With that said, when you're sick, the first person you see when you get to the office is the person at the front desk. Now, when that person, usually Sharon, greets you, do not expect a pleasant smile. Not only is she short with responses, sometimes she is just rude and snippy. We were told she's that way sometimes.?. I've never seen her not like that. Don't make excuses for the first person to see your sick patients. Note: Sharon, if you don't like your job then please make a change.

My husband an I have never been so disappointed with a medical office. My husband hurt his knee at…read morework, and after a few days of fighting with him to go see a Dr, he finally agreed... This was a waste of time. He was seen on June 3rd for what the Dr suspected war a torn ligament in his knee. He was told that he needs an mri to diagnose the suspicion. We were told that they would have to contact our insurance before they could schedule this procedure. One and a half weeks later, and many nights of my husband working on this swollen and very painful knee, we still had not heard anything from anyone! I have left messages with no response. I work with insurance myself and know that our doors nor take this long to contact insurance. I FINALLY get someone to call me back only to be told that they still have not contacted his insurance!! Thank you for nothing! My husband will be going to a different Dr from now on.

9 am appointment, came in at 850 am, nurse took to the room at 945, it's 1055 am and still have not…read moreseen a doctor. Another patient came in and was told, oops idk why they told you to be here at 10 this doctor doesn't come in until 2:45pm. You can wait if you want? Really? OMG there is a revolving door of patients in and out for quick 10 minute treatments? I drove my son for 1.5 hours for a government scheduled appointment and I am sitting here for 2 hours and fifteen minutes and he texts me, "I am still waiting and haven't seen a doctor yet. IDK what's going on?" Totally ridiculous behavior for a professional doctor office. I say AVOID this place if you have a choice, they're completely clueless of the patients time. The women behind the desk have no discretionary voice and the door is wide open the room is filled with patients and we're all here listening to private conversations ‍‍

One of the very best decisions as a company to partner with VivaMed for our staff to have a local…read moreHealthcare Provider. Chris and his staff have taken the very best care of our people.