Dr. Rachel and her assistant were great. The nurse/assistant asked great questions and was…read morefriendly. I recently moved here and was nervous in changing my primary care. So far so good with this team.

There is no care. My doctor left months ago. No warning, no replacement, just gone...They don't…read moreanswer the phones, they don't respond to messages. TWO MONTH WAIT FOR A SICK VISIT!!!

My experience with this practice has been extremely disappointing…read more I initially saw Monique Lee in urgent care following a work-related dog bite injury to my hand. At the time, I was experiencing increasing swelling, pain, and concerns about the condition of my wound. During that visit, I had to specifically ask about removing the sutures so the wound could drain. I left the visit without being referred to the emergency room despite expressing concerns about the worsening condition of my hand. Later that same day, I presented to the emergency room because my condition continued to worsen. I was ultimately admitted to the hospital for about a week, underwent two hand surgeries, and was treated for a severe bacterial infection. Following my hospitalization, I required approximately 28 days of IV ertapenem therapy through a PICC line. Given the severity of the infection and the extensive treatment that followed, I believe the seriousness of my condition was underestimated during my urgent care visit. My most recent experience was equally frustrating. I arrived for my scheduled annual primary care appointment with Dr. Shandal Emanuel and was informed that I would not be seen due to an outstanding balance related to my workers' compensation claim. The balance remains unresolved because of an ongoing workers' compensation billing issue. I have been instructed by the workers' compensation carrier not to pay anything out of pocket while the matter is being reviewed, yet I have not been provided clear guidance on how to resolve the bill or confirmation that I would be reimbursed if I paid it myself. Despite explaining this situation, I was turned away from my appointment and denied routine medical care. During my conversation with the office staff, I was told that the doctor would not receive payment unless I paid the bill myself. While I understand the office's desire to be paid, I do not believe it is appropriate to place that responsibility on a patient who is actively involved in an unresolved workers' compensation claim and has been instructed not to pay out of pocket. I understand medical offices have billing policies. However, turning away an established patient over a disputed workers' compensation balance while providing no clear path toward resolution is unacceptable. Between my experience with urgent care, a hospitalization that included two surgeries and nearly a month of IV antibiotics, and being denied a scheduled annual appointment over an unresolved workers' compensation bill, I have lost confidence in this practice and will be seeking care elsewhere.

This is one of the best urgent cares I've ever been to. Ive been here a couple times and every time…read morethey are so nice. The ladies at the front desk are really nice and caring. The nurses and doctors are amazing. I felt like they really cared about me here, they diagnosed me well and gave me medicine to get better. I will continue to go here, the only thing is they do get really busy but I guess it's because they are so great.

Dr Arora has always been a big advocate for our daughter, who has a disability and medical…read morecomplexities. She really listened to us when so many other doctors didn't (when my daughter had a milk protein intolerance or was trying to wean from her ng tube, for instance). She's quick to make referrals when necessary and is very prompt in responding to our concerns. But she especially shined recently, when my daughter had a medical emergency while we were traveling abroad. Dr Arora worked tirelessly late at night for hours to get us medication my daughter desperately needed but couldn't get abroad. Dr Arora's compassion for our plight and tenacity in getting a prescription through to a 24 hour pharmacy goes to show what a wonderful pediatrician she is. Our family is incredibly grateful for her support over the years.

We have been going to Dr. Arora since my first baby was born. Almost 4 years later we still go here…read moreand feel very taken care of by Dr. Arora and her staff. Every time I have called in the last 3.5 years saying my child feels sick and want them TJ be seen, I get a same day appointment. They are amazing with follow up calls and taking questions over the phone. We love her so much and feel so happy there. We know our kids are in good hands because everyone who works there is amazing. It's great to go to a office where it's one doctor (a nurse practitioner is available as well) where she knows the history of your child inside out. Highly recommend.

Great team. Great staff. Great doctors. Other than getting shots, my kids don't have a problem when…read morethey are here. The front desk is great with the kids as well as the nurses and doctors. When we pass the building, my oldest always wants to go in. Highly recommend to go to this practice.

From the owner: We are a multi-provider pediatric practice with locations in Wake Forest and Knightdale. We were…read morethe first established pediatric practice in Wake Forest in 1998. In order to provide the same quality of care to patients in surrounding areas, we expanded our practice to the Knightdale community in 2007.

Our pediatricians are board certified by the American Board of Pediatrics and members of the American Academy of Pediatrics. As a leader in pediatric care, our practice is involved in national and statewide projects which help to improve the healthcare of all children.

We strive to improve patient care by strengthening the patient-doctor relationship, providing open communication and working as a team for a comprehensive approach to medical care. We utilize the tools, systems and resources available in the healthcare industry to provide your child with the right care at the right time. Following these guidelines has earned Wake Forest Pediatric Associates, PLLC recognition by the National Committee for Quality Assurance as a Level 3, 2011 Patient-Centered Medical Home.

Dr. Gutekunst has been my allergy doctor for the past year or two now. She identified all my…read moreallergen triggers, and set me on an allergy immunotherapy schedule. Now that I'm pregnant and get a lower dose, I really notice the difference those injections made. I also notice my triggers. She is a great doctor.

I know many healthcare practices do not have enough employees lately, but after 15 call attempts,…read moretheir phone systems are not currently working. The phone tree disconnects you after a few minutes. I do not think they are in business anymore, so I will be searching elsewhere.

The staff here are SO nice. They really listen and take your concerns seriously, and we're very…read moregood with my children. One nurse even held my baby while I helped my oldest in the bathroom. The front desk staff has also been knowledgeable and capable of answering certain questions or getting me to someone who can. I look forward to bringing all my kids here.

I really loved the pediatrician and nurses, they were kind and made me feel comfortable bringing my…read morebaby there. Every time we came they gave my son a book to take home, which I love. The receptionist one the other hand is rude, unprofessional, and not knowledgeable with insurance. During my 4 week appointment, she told me that it was perfectly fine my insurance was still processing and they had no problems with it but for the 8 week appointment she pretty much called me a liar that it was still processing and stated that all the other moms have there's established by 4 weeks. Btw, this appointment was already 2 weeks late because they didn't have availability. I'm military and called my VA coordinator who explained that it was the receptionist that was the liar and ChampVA does take more time. Even more frustrating my newborn was supposed to get vaccines and if I didn't pay upfront he couldn't receive them. When I told her no she said to call back when I have insurance. Fair enough except she could've told me that a month ago so I could've had his immunizations done for FREE at the health dept instead of waiting 2 weeks longer than I should to be seen here. She didn't even refer me there, she wasn't concerned at all. She kept saying I'm sorry you're having such a hard time but SHE was the only one giving me a hard time. And it's embarrassing to be talking loudly about this across the entire waiting room, which she was, no privacy, no respect. She called someone, maybe a supervisor, and seemingly mocked me over the phone. Whoever this person was didn't even speak to me so for all I know she was talking to herself. You would think in a professional establishment, a supervisor was speak to you personally. This is an important for the health of my son, I'm not trying to return a pair of shoes! The military pays medical claims for disabled vets hand over fists. I know because I've watched them do it for Washington and Greenville ob/gyn my entire pregnancy. I'll happily take that money to an establishment where when they say they support our military, they actually do it. And on every site where this business is reviewed the only complaint I'm seeing is about a rude receptionist basically cutting their profits at the door

I would like to preface by saying we received good healthcare from this clinic. We ran into an…read moreissue when leaving the practice a few weeks ago. After paying $25 for our baby's medical records, the clinic refused to release them due to an outstanding balance, denying a refund and threatening collections. This process was frustrating and we felt like our integrity was questioned. This was a violation of Patient rights. If I had the time I would file a formal complaint with the state. DO BETTER.

I used to love this dental office, but my experience on this date changed everything. I brought my…read morechild in with my husband, and when we were called back, we were told that only one parent could accompany our child. At the same time, another couple was allowed to go back together. I brought this to the doctor's attention, explaining that my husband should have been allowed to come too, especially since he was paying for this expensive visit. The doctor dismissed my concerns, saying, 'Well, they're not supposed to do that,' without any further acknowledgment. I ended up switching places with my husband so he could be with our son. Normally, I manage appointments with all three of my children alone, but now it felt like a problem with just one child and my husband. This inconsistency made me feel like we were treated differently, and it left me questioning if it was due to racial bias. To make matters worse, I later found out 15 minutes into the appointment that I and my husband actually were allowed to be with my child from the beginning. We were lied to. Another assistant walked me back to my child WITH MY HUSBAND after she saw what was being done to my husband and I and she helped get us both to our child! There were no apologies or recognition of the earlier mistake, which left me furious. I will not return to this practice again. Additionally, I've noticed that if you correct them on your child's name pronunciation, their follow-up response can be a bit snappy. Overall, I'm very disappointed. Greedy, overpriced and apparantly racist. I never had issues with them until the first and last time my husband came with me.