Bummer Had to reach out way more than I should have, just to…read moreget a response (to schedule).

First, this company is NOT in Lititz, not even Lancaster County, so you will NOT be dealing with…read morelocal community people as the website deceptively claims. Instead, you will be dealing with people from the Philadelphia are. Second, despite their seemingly good guarantee on parts and labor, this doesn't include installation of unnecessary parts that don't fix the problem. Third, they are much more expensive than genuinely local repair companies, charging big-city prices and fees. Our appliance did not work after the service call and they said that it must have other problems than the one they fixed. That could perhaps be true, but if they diagnosed multiple problems to begin with, the washing machine would not be worth fixing and we would not have wanted any repairs done.

The service call came because my LG refrigerator was shutting off and showing an error code. I…read morehad to unplug and replug the refrigerator to reset to keep some semblance of cold inside. The technician answering the telephone was very pleasant. He gave me a choice of times. The initial time was later that same day I called! Another time was given in the event that the technician was unable to make the timeframe I first chose. The technician then later called to ask if he could come early!!! YES! He came out, explained thoroughly what the code mean and what he felt the issue was and fixed it immediately. He also explained another issue the code could mean but thought that it was only the fan issue and not a coolant issue. So he fixed it quickly and ensured I knew to call him should the issue reappear. I was very pleased with the honesty and integrity of the men in this company. They chose to do their business in honesty, not overcharging for service not necessary. Because I am an older woman, many companies seem to try to take advantage and overcharge. NOT THIS COMPANY!!! CALL THEM! I now have a fully functioning refrigerator that has been going strong. The whole cost was less than $100. The technician even gave me information on what to ask for at Home Depot/Lowes to fix the issue of re-hooking up the water line after the water line was moved during a downstairs complete remodel.

Great service. I put in a request on a Sunday night and he came next day to service my…read morerefrigerator. Based on this experience, I asked him if he could come dor dryer. He came another day on time and fixed it. I am glad I came across him and will keep asking him for any appliance issues.

Tried to stiffarm me to give up my computer for 10% less AFTER we agreed on terms of sale. He tried…read moreclaiming false defects not realizing I worked in IT and knew that he was talking nonsense.. Ended up going somewhere else. It felt like I was being manipulated and cheated. It seems as though he makes his money taking advantage of those that don't understand computers.

Stay away, unless you enjoy dealing with con artists…read more If you have an expectation of getting back only parts, or components, of whatever item you originally dropped off for repair then this is the electronic repair shop for you!! Extremely unprofessional hacks. The only thing worse than their lack of actual computer/electronic knowledge are the blatant lies they hide behind in attempt to cover up their incompetence. Every time I called about the status of a repair, I received a different answer. Funny how the problem could easily be fixed until after I forked over $120, and then suddenly the drive was damaged and corrupted and it could not be repaired. Not only was I out $120 but, when I went to pick up the drive, all I got in return was just loose parts from the original drive.

Very responsive. Very accurate quote to fix my washer. They came and got it done quickly and…read moreprofessionally. I will use them anytime I need appliance repairs. .

First time using M&M. Gary was on time, friendly, and no pressure. Diagnosed problem with our…read morewasher and made recommendations. Ultimately decided it made more sense to buy new than repair. Will call on Gary for future appliance repairs.

Fair pricing, honest evaluation of the problem, and a true customer service approach (sorely…read morelacking elsewhere in this industry).

I have a friend whose refrigerator was collecting water in the refrigerator compartment. She called…read moreCounty Appliance and a technician came out, charged $84.75 total including tax and wrote on the bill "Checked ref. Insulation going bad causing drain to freeze and water backing up into ref. compartment." The implication she got was that she needed to buy a new refrigerator. She called me for advice since it was not fixed. I have no refrigeration training but do know how to use Youtube and Google. All the top hits on a simple search talked about the drain freezing up and how to thaw it. None of them mentioned bad insulation. I followed the Youtube videos and fixed the problem easily and with simple tools. It has not recurred. That was over a month ago. She sent them a letter and I called several times. No return phone calls but, to their credit they did send her a lame letter about how good they are and a full refund including the price of the stamp she used to mail in the letter. That refund is why this is a 2 star review instead of 1 star.

Not really a review but this place is no longer in business. I know this because I have that phone…read morenumber an I do not deal with appliances at all. So please stop calling me thank you

From the owner: We sell Appliances for cheap.read more

Nothing like having a major appliance fail, in the middle of a pandemic. When you have an…read moreadditional 4 people in your household AND apparently the country is in the midst of an appliance shortage. Welcome to my life a few months back...... Washer died, like completely. There was no way of resurrecting this thing. I admit as I was (kinda) happy to see it go. While it was less than a decade old it had this reoccurring issue draining that even stumped the repairman. Time of death could have been more convenient though. I had no idea there was an appliance shortage. None, nada. I didn't even know that was a "thing" or a possibility. Before I went to any physical store I shopped online, which is where it first became evident that this might be a bigger problem than I thought. It was end of Nov, early December and Lowes and Home Depot had estimated availability for mid March - pick up or delivery. This just can't be. Then I remembered my coworker telling me about a scratch and dent store in Lancaster where he had gotten an appliance. Normally that's not the route I would take but I was desperate. K & A was located near the ReStore in Greenfield. It was a little hard to find, and parking could have been better but walking in I was impressed. Inventory was vast and not just for washers. They had a huge warehouse of every kind of appliance you could need available cash and carry that day or via a (scheduled) delivery. It was a bit overwhelming. I knew what kind of features I wanted and pretty much was looking for something with no bells and whistles. Washers have come a long way and I was surprised by all the technology driven features they now have. While they did have some basic, plain Jane models, they were few and far between and in a much smaller drum capacity than fit my needs. A salesgirl came over several times to assist me but really didn't offer much as far as information other than specific to the store (their warranty, delivery, etc ). If I asked her something about a particular model she read the information sheet, which I could do so she was pretty much useless. I did find the process of making a final selection difficult, comparing the different models and features. I probably spend more time than most as I was googling reviews and bullet point features on the models I had narrowed it down to. It would have been nice is that work was done already and featured somewhere on the washer in greater detail than what they provided. Also keeping track of which ones I was considering took clever thinking. I folded the corner of the price so I knew since many look the same. Bring a colored post it or something to keep track. I finally settled on one I liked and at the last minute before going to the register asked for it to be pulled out so I could inspect all the sides/back. (Remember this is scratch and dent). I'm so glad I did as this unit had a back that was pulling apart from a huge dent and the possibility of it leaking was probably above average. I was able to find the same unit but with only a small scratch for the exact same price. I do think pricing should reflect the damage but felt it doesn't. Overall I was happy with the process and hubby came back later in the day to get it. You pay first and must show receipt at pick up but I believe they'll hold it for 48 hours (paid). The warranty is factory OR one year/parts and labor through them. It's one or the other. Overall for the unit I bought I saved about $400 and no one would even know it was scratch and dent if I didn't tell them. I would shop here again next time an appliance fails even without an appliance shortage.

5:47 AA & Q k&a appliance review:…read moreJeff McCoy J 大 Local Guide * 21 reviews * 19 photos just now New I purchased a new induction range. I was told everything was tested and working before it was put on the floor. Got it home and immediately had an error code. I have to go through the manufacture to get it fixed. I saved $200 over buying brand new at Lowe's. If you use your Lowe's card to purchase an appliance and anything is wrong they will replace it right away with a new one. The tiny bit of savings from K&A is NOT worth the risk.