This establishment OVERCHARGES and they PRESSURE YOU to pay CASH and TIP them over $10.00 and above. They will make you feel like you aren't on there pay rate if you don't tip them..as if it's considered MANDATORY when you already paid for the SERVICE REQUESTED. Never ever coming back to this place. read more

The inside is really nice, but the service needs work. My son and I came in for pedicures, and the experience felt rushed from the start. We were in and out of the chairs in less than 10 minutes, which felt more like being processed than receiving a service we paid for. As two Black men, we couldn't shake the feeling that we were being hurried along before too many of the regular customers noticed us. Whether that was the intention or not, we left feeling unwelcome and uncomfortable. I've had several pedicures over the years, and I've never experienced one that felt this rushed or impersonal. For the price charged, the service simply did not match expectations. Unfortunately, we won't be returning. read more

Monroe Chocolate Spa & Nails - Skin Care Near Me - Monroe, New York

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I'm not that picky about my pedicures but geez this place was awful! Nails not clipped properly, cut my toe (need an urgent care visit) polish not covering the nails and chipped in a day. Paid extra for more and received less than my visit at a different Chocolate Spa. My feet are drier than before I went in there. These places are overpriced for what you receive. Attitudes were awful. They were obviously making fun of customers pointing and laughing. Never again. Will wait for an appointment at a locally owned salon from now on. read more

The customer service was terrible, and my pedicure felt rushed from start to finish. The overall attitude was disappointing--they treated customers as though they were doing them a favor, rather than appreciating that we are paying for a service. I recently moved to the area and was looking for a new nail salon because I was tired of traveling to my old one. Unfortunately, choosing this salon was a big mistake. The nail technician who did my nails was nice, and professional, but the woman who did my pedicure, along with the owners, were very rude, unprofessional and unwelcoming. I would not return or recommend this place. read more

For years, I regularly came to this place for simple gel manicures. I saw the bad reviews and gave them the benefit of the doubt. Most of the time my nails turned out fine. After today, I will not be returning and I'm a little sad about it. The woman who did my nails was pretty unpleasant. She rushed through the entire time, was very distracted with conversations with other employees (conversation is fine, but she would stop what she was doing to chat), did sloppy work, didn't notice the light to the drying lamp not turning on despite me informing her. Overall, she made me feel like I was inconveniencing her. After this experience I left with my nails looking awful. I had such a good experience the previous time I went here (about 3 weeks ago), but after today, I'm sad I will not return. I hope this salon can reevaluate the techs working there and have better management. read more

Monroe Chocolate Spa & Nails - Skin Care Near Me - Monroe, New York

They do good nails but they're are so rude one of the lady's were coming at my mom telling her why she doesn't leave a tip that it's rude and she kept belittling her saying that she's a grown woman and that she should leave a tip. I went back in the store to leave a tip for my mom. I told the lady never to talk to my mom like that again that is rude and that she doesn't need to leave a tip I work in customer service. I don't get tips all the time and it's not an issue for me. You shouldn't force tip on somebody and be rude to them. Never going back there again terrible customer service terrible people. read more

I'm new to the area, I'm from Westchester County. This place is near my house so I thought I'd try it instead of commuting to Westchester. I called and made an appointment and when I arrived, they looked at me like I didn't make an appointment and they didn't know what I was saying. They didn't even have my name written down in their appointment book. I'm used to having great customer service at my usual place. They call you by your name when you enter. They're kind and truly strive to make you feel comfortable, not this place. They can definitely benefit from customer service training. I won't be going back. My pedicure was just "okay". They don't round the polish on your nail like they're suppose to. read more

Horrible absolutely horrible. $95 for a simple gel manicure and pedicure and they're already chipping after 5 days. I gave 10% tip when I am strictly a 20% tipper but the price you pay is outrageous and before leaving I knew the paint job was horrendous so they did not deserve any more money than they were already receiving. The nail tech came off insulted with her tip she said "oh" instead of thank you. Half ass pedicure service. Didn't even clip, clean or file my nails for manicure. Stunned when I just wanted my natural nails and didn't want acrylic. Never going back and will be sure to let everyone and their mother know what an overpriced careless place this is. read more

Terrible customer service! Took my 11 year old with me for a manicure. She was done in 5 minutes and they charged me $19!!! She wasn't even getting them painted. They were beyond rude and not helpful. They said too bad. I will never go back! read more

Cleo did an amazing job on my nails today, but whenever I get my nails done here I am left satisfied. The employees are all so kind and attentive to all requests and questions. And they are always playing "friends" on the TV so that is definitely a bonus! I could not recommend this place enough! read more

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My son paid for his wife, 4 year old daughter and myself for pedicures. The location is nice and clean. I didn't like that prices aren't listed in clear view so you're sort of set up with unexpected prices. However, I sat down with Mia and choose the regular spa pedicure with gel polish. Suffering from chronic pain the reflexology pain was heaven. It took my pain away first time ever in 19 years. I will go back and see Mia. I can't speak for other experiences but I didn't notice anything similar to what I've read. I'll add this was on an Saturday without appointments for 3. read more

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Love my manicure!! I wanted something very natural for fall/winter transition, a lot of colors to choose, fast service but well done... prices are good. read more

I've had my nails done by a variety of staff. I don't have negative feedback about anyone. The prices are reasonable. For a full set and basic pedicure is spent about $120. I recommend that you make an appointment in advance read more

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Came here to get my nails done while I was visiting family. I was pleasantly surprised after reading the reviews. I thought my nails came out pretty good. The salon was clean and the staff was professional. read more

DIRTY TOOLS! I have been going to Chocolate Nails since they opened in Monroe. 6+ years now. Overall, I have never had any major issues..........until recently. I always have the more expensive pedicures, which I prefer b/c they have a longer leg massage included. 2 weeks ago I was there on a Friday after work. New woman did my pedicure. Tools she used were NOT clean, nor sterilized. They were taken right out of her dirty little basket she brought to my pedicure station. I told her not to use them when she started. I wanted new, clean, sterilized tools. She looked at me like I had 10 heads. Her co-worker next to us spoke to her. She then walked to the sterilizers and brought back "new" tools. I'm sure they were the same ones that she put in the plastic sterilized sleeve thing. She came back with, what I hope and pray, were sterilized tools. She was clearly inexperienced and/or not licensed! The problems didn't stop there. I paid over $80.00 for this...stupid on my part. I spoke to the owners/managers - FOUR of them as I was leaving. They all stood and stared at me. One kept her back to me and clearly told her partners something in their language. I voiced how I have been coming there for roughly 6 years. They know my face for sure! They made the woman come over to me and she simply said..."sorry" I told them I don't want an apology, I want to know why the tools were not clean, the woman had no clue what she was doing, and why were they all standing there staring at me. More employees came over and just stood there with blank faces, staring at me. It was as if they were trying to intimidate me. I will NEVER go back. I have also told off of my referrals to stop going here. I have also reported this to the OC Department of Health. Get it together Chocolate Nails! All of the money we spend there, just helped you redo your entire salon. It might look beautiful, shiny and new, but you clearly do NOT work under sanitary conditions! You need to be closed down permanently! read more

First time at this establishment. Paid $40 +$5 tip for a pedicure with callous removal treatment. Ended up the the worst pedicure. Management showed No interest in trying to fix the problem. He wanted me to slap lotion on my feet and keep it pushing. Business like these should NOT be allowed to continue in our communities. Poor customer service, poor business practices. I wished I read these reviews before stepping into this establishment. read more

Monroe Chocolate Spa & Nails - Ashy Feet - poor execution of paid pedicure with callous removal. - Skin Care Near Me - Monroe, New York

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I took my daughter for a pregnancy news celebration mani/pedi. They had attitudes during the manicure that was not worth the money then got pushy trying to up sell us during the pedicure while talking to each other in their language until my daughter said " did I show you this cool transition app that listens too you?". They immediately looked panicked and stopped chatting. To make after a worse when we were done the tech questioned the size of the tipped I added by asking if I would like to add more. It was already 20%! They ruined our special day. read more

I called at 11:30 and asked for an appt at noon they said yes! I arrived and sat there until 12:20 until they finally took me... I got a pedicure with tips on my big toes. It took 5 people to figure out what I wanted and two ladies to do my nails bc I guess one of them couldn't do acrylics. Prices are all over the place. I wanted gel but didn't have time because of the wait! The pedicure was french, it's alright, not the best french I've gotten. The pedicure in total was like 1 minute of rubbing the skin off my feet and 1 minute of massaging my legs for $30. Then an extra $10 for french and an extra $10 for acrylic tips. Definitely a half-a** nail job. After I posted this review, i just changed my rating from 2 stars to 1 star.. the lady behind me was literally yelling at a customer that was being so calm and nice asking her to clean her nails better. She then left because she was getting scream at. Poor lady. I officially would never come here again. Thank god I'm not from here. read more

Monroe Chocolate Spa & Nails - French Pedicure - Skin Care Near Me - Monroe, New York

I would not come here unless you want a massage. The gel pedicure I got two days ago has a noticeable chip on the big toe. The lady who did my manicure argued with me on a color decision for my manicure. Thank god the manager stepped in to help me pick a color I was satisfied with for my design. The lady was very adamant on deciding what she wanted to do for me manicure. You don't argue with a customer on how they want their nails to look! This is going on my nails and I want it to look a certain way. Especially if I am paying $93. read more

I've been trying this place for at least 6months Coming in about every other week I paid $47 for this work today and I called the manager up to have it fixed and he told me to go somewhere else well I'm going somewhere else and his poor attitude and the way that he has his text doing nails it's not worth the $47 matter fact I will take my business somewhere else read more

The person hurt me while cutting my toe nails. She left paint all over my toes. She filed them uneven. She did not paint half of my one toe. Rushed through the whole experience. My gel manicure was awful. The polish was uneven and chipped after one week. The man who answers the phone is rude. Some of the staff are very kind I have to say. Looking for a new place. read more

Owners are very rude and could careless about the client and the services they are paying for. I had been coming for some time and needed two nails fixed same day services were rendered. Owner got extremely aggressive and said to sit and wait after I'd already paid. I will not be returning. They treat you as if services were free. read more

HORRIBLE !!! just got off the phone with the owner and I'm shaking he was so rude. I took my mother who is older there and the man, younger with tattoos did her nails and never once asked her what was okay and never asked her if the color was right. When she got done he didn't do what she asked and still charged her extra. She got done after me so I wasn't able to speak to anyone. So naturally I call and ask if they can do a color change to fix this and the owner proceed to scream at me telling me I'm wrong and I'm a liar and a idiot and why didn't I say soemthing sooner. I do have to say the young woman who did my nails was so talented and sweet. But the way this owner treats his workers, and customers is sad. And on top of that charges so so much it's sad. Will never be going back there read more

Literally the worst manicure I've gotten ever!! Very rushed to start. You walk in and employees look you up and down. They are also racist. A few african american ladies came in and were completely ignored and left to sit until my service was over which was about an hour and a half. They are over prices for the awful quality you'll receive. I got both a Dip power nails and a pedicure, pedi chipped within 2 days for $50. waste of money. Nails, previous set was not even soaked off properly, and nail artist broke 2 of my natural nails and proceeded to charge me for attaching tips, when my nails haven't been broken in 2 years. totally misshaped and only 2 coats. As shown in the photo , my middle finger snapped completely in half ripping off my nail leaving it bloody. I can't say enough how awful and over priced this place was. DO NOT GO!!! Waste of 140$ read more

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I am writing this for my daughter who just left for college, she went with her sister & friend, her nails looked awful!!! They looked like they needed filler after they did them!! They were cut way too short! I called them & they offered her 20% off on my next filler!! I wouldn't waste my $50 there again!!! Terrible customer service. They lost a lot of her friends that all go there & have had similar issues but no resolution!! She's a college student & I stayed that in my text & pictures & it's hard to see how bad they looked but she had no time to stay there another hour. read more

a 60$ pedicure for 40 mins is crazy is all i'm saying & that's including the 10 min massage.. is all i'm saying read more

Shopping around for a new nail salon and decided to try this place. I got a pedi, which was good, but my fill and gel mani was HORRIBLE! Initially the work looked good, but my square points felt sharp. Didn't think anything about it at the time, but the very next day one of my gel polished nail bubbled up and peeled off on the corner of my nail. Then the following day, Monday three of my actual nails chipped. By Friday one of my chipped nails broke. That has NEVER happened to me before.. I will never patronize this place EVER again! read more

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This is how my french gel manicure looks like in one week. very dissapointing. Services are overpriced left a $5 tip and she didnt even say thank you. She was trying to get her job done quickly Even though I've been a client of this nail salon last three years I dont think I'll go back read more

Monroe Chocolate Spa & Nails - Skin Care Near Me - Monroe, New York

I went here to try to get my self out of my pre holiday funk. They were very nice and quick. I smudged my thumbnails while drying ( trying to pull my sweat down over my calf after pedicure). I was near tears and the tech immediately sat me down and redid the smudged nails. I appreciated it very much. read more

Horrible place. The workers just gossip and pay no attention to detail nails are constantly being done poorly staff is rude. Gel manicure last roughly 2 days before it starts peeling off read more

Currently here getting a pedicure and it's not my first time. However I don't know why I subject myself to the extremely poor service when there are so many other nail salons to choose! I opted for a regular pedicure and I think this annoys them. The woman that was doing my nails went to scrub my heals and barely touched them, my one heel she basically just tapped it. When I said something she begrudgingly did it again but all the while speaking in another language to the nail tech next to her and laughing. There is a reason why their reviews are so poor on yelp and Google. They don't care, the service doesn't improve. I would look elsewhere, the one off chances of being happy are few and far between. read more

First, despite many of my friends getting a foot infection from pedicures here, I made an appointment for tips and gel. I got to my appointment 5 minutes after the scheduled time they had me wait for 10 minutes then called me to the counter and said they didn't have time for my appointment now. They were rude about it, especially the man you see at the front desk when you walk in he may be the owner. He's rude especially to women. I would never go here again disgusting behavior while taking our money for less then shoddy service! read more

I just had a manicure where I specifically SAID I do not want them squared or thinned out I said (3 times) I do not want them squared or thinned out... he of course squared them and thinned them out then he got an attitude with me ... I also asked if he could check underneath as some of the nails were separating he did not. When I leaving he said I fix as you did t have them done here ...I did 2 weeks ago. When I got there I said i want the same shape just a tiny bit shorter... is that so hard???? read more

Rushed me to pick out color and then rushed the service. If the nail tech waited for the gel coat to dry over my dip powder nails, then maybe I would have left a tip. She used her dirty gloves to press on my nails to see if they were dry. Smudging them and then not fixing or saying anything. Waste of my time and money. Also over all a bad experience. She hurt me while filing my nails. Gave me a hand massage with her dirty dusty gloves. I had to run to the bathroom to go wash my hands. This place seems very unsanitary. I feel like this place has went down hill. read more

HORRIBLE!!!!!! DO NOT GO. This place has the worst customer service ever. I agree with the customer below regarding Cleo and I stopped going to her. I started going to Seven as I thought she did nice nails, but whenever I have her a tip, she would grab it and walk away. I decided to finally ask her why she never expressed any gratitude after receiving the tip, she said because it wasn't over 15%. When I called the manager to tell him about our exchange, he said 20% tip is expected. I have no problems giving even a 30% tip, but their customer service is horrible. Frankly, they deserve the bare minimum with the disgusting attitudes they have in that place. No thank you. I'm never going back. read more

Tried this place for the first time this past Saturday and I've got to say I am not happy with the results of my gel manicure. On Sunday the polish on a few of my nails started to chip which should not be the case when paying an estimated $60 for mani & pedi! I definitely will not be coming back you this place. read more

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Prices are always different. Rude staff. Pedicures use to be great here when they first opened. Now if you just ask for a basic pedicure you don't get the full service. read more

I have been here several times. I honestly don't know why I keep going back. Each time there is some kind of issue. Either they rush through or they take forever, but the end result is nearly always sloppy. This last time, in less than 24 hours, I not only noticed that my bails aren't as shiny as they should be with gel, but also got chips on both thumbs! And noticed a blob on my one thumb. My nails also feel paper thin after all the filing she did before applying the gel. It's a recipe for disaster. Now I just have to wait and hope they will recover by the next time I need to redo them...and survive a couple of weeks with chipped thumbs! read more

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This place has really changed. Well, all except the viewing selection, I guess! My husband I go once or twice a month for the same pedi. This last time I was cut so deep bled (two times), and my husband didn't get the same time massage as I did, nor the wax on his heels- even though we got the same service. And to top it all of when I gave her my "punch" card, she brought it back and said oops I forgot it, use it next time. I'm sorry, what? Please go fix your mistake and give me $5 back. I just can't go anymore. Looking for somewhere new. Leave me a compliment "just a note" if you finds somewhere where you actually get what you pay for. read more

not even worth the one star. Quality is no longer a term for this establishment. last time I was here was around the start of the pandemic. The team were diligent in ensuring social distancing and keeping everything clean. Believe the negative reviews and avoid this place. I got a mani and pedi. I noticed the cuticle cutter already had cuticles on it when they started using it on my nails. the polish job on my nails was something I could have done better at home. the edges of the nails were not nearly painted. my feet are still dry and turning ashy as if they were never pumiced. a customer said it depends on who you get to do your nails. so that means there is no consistency in the work. expensive mani and pedi ($$$$) money hard earned and wasted here. management did nothing to resolve the issue. avoid this place and spend your money somewhere where it is worth it. no quality. no customer service. from the previous reviews, there's danger of infection. equipment is not clean. save ur money. read more