not even worth the one star. Quality is no longer a term for this establishment. last time I was here was around the start of the pandemic. The team were diligent in ensuring social distancing and keeping everything clean. Believe the negative reviews and avoid this place. I got a mani and pedi. I noticed the cuticle cutter already had cuticles on it when they started using it on my nails. the polish job on my nails was something I could have done better at home. the edges of the nails were not nearly painted. my feet are still dry and turning ashy as if they were never pumiced. a customer said it depends on who you get to do your nails. so that means there is no consistency in the work. expensive mani and pedi ($$$$) money hard earned and wasted here. management did nothing to resolve the issue. avoid this place and spend your money somewhere where it is worth it. no quality. no customer service. from the previous reviews, there's danger of infection. equipment is not clean. save ur money. read more

Absolutely no, it's a waste of time and money. I felt that they robbed me. Did a pedi for 5' . Worst place ever.

Our pedicure was done in LESS THAN 10 minutes! A complete RUSH job and then we were harassed for a tip that was not earned. Worst place to go to. read more

What is wrong with the people who work here demanding high tips. A tip is given by the customer if they feel it is merited. In addition, the monetary amount is also at the discretion of the paying customer. This was the second time I witnessed and dealt with these pushy women questioning the amount of the tip. Also, when I go with my child it isn't appropriate to be yanking their arm to have them get closer. That is why we use our words. There are a couple outstanding professionals at this location but the rest lack luster; unprofessional on many levels. read more

I would not recommend this place for getting acrylics. They did a rush job on me when i made an appointment, got nail polish on my hands, shaping was terrible and when I asked to fix it Chloe told me no. I also could not find a nice color that I wanted so when i asked her if she can help me and if their were any other colors she said no. Extremely expensive for basic tips. Chloe also brushed her hand at me and didn't look me in the eye when I offered her a tip, even though she did not deserve one. read more

Monroe Chocolate Spa & Nails - Skin Care Near Me - Monroe, New York

I've been getting my nails done here only for a few months now, but each experience has been great, and I always have left happy with the result. Just today I stopped in to see, if there was any availability (I had not scheduled an appointment this time), and I got into a chair instantly. Everyone's beyond courteous and following state regulations regarding Covid precautions. Mary and Kety are amazing and you should request them! read more

Monroe Chocolate Spa & Nails - Christmas nails - Skin Care Near Me - Monroe, New York

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I've been going to Chocolate Nails in Monroe for several years now. I normally get pedicures, but sometimes also powder gel nails. They always do a fantastic job. They have safety precautions in place due to Covid and the salon is extremely clean and well run. read more

Got a gel manicure and was in awe of the amount of colors they had for both regular polishes and gel polishes! Two of my friends got pedicures and said they were amazing. Unique spa pedicures on the menu, as well, with chocolate or lemon scrubs. The spa was extremely clean and the service was fantastic. Very impressed. I just hope it stays this way considering so many nail spas have gone down hill in the area. Fast forward a few visits, and two of my gel manis chipped after two days! Not sure if the gel or the lamps are faulty, but very disappointed because I really wanted to love this place! read more

Do not patronize Chocolate spa in Monroe NY in the stop n shop plaza!!! Their customer service is offensive! My daughter in law to be is from Italy and has a Language barrier so she asked me to communicate to the guy what type of service she wants, he had the audacity to get mad and ask her "who's getting their nails done You or her"? He kept asking her questions she looked at me so I answered but he kept asking her! I said I'm speaking on her behalf if you have a problem with that you can refund us our money and give me my tips back and we can go to YH Nails! I gave them their membership card back and told them I will not be returning! I asked who the owner was and the guy sitting next to him said "I am" so I asked him if that's ok with him? He said I'll take care of it! Here's the owner at the counter! YH Nails is better I'll be going back there read more

Monroe Chocolate Spa & Nails - Skin Care Near Me - Monroe, New York

I usually love the service here but my recent visit was beyond disappointing. I requested the Cuccio pedicure treatment which is one of their premium spa pedicure treatments. The technician doing my service was horrible. She did less than the basics for this service. For the leg scrub she applied the scrub to my legs them wiped if off. She did not exfoliate my legs of anything. The service was so bad that I refused the 30 minute massage that was included with this service. During my visit here I also had a 30 minute back massage which was great but my pedicure completely ruined my experience read more

Terrible customer service. Stay away! I got a powder gel and it looked like there wasn't anything on my hands at all. It did not match the color that I selected. The manager told me that I needed to pay another $60 if I wanted to get a color that I was happy with. I left disappointed and unhappy. Will NOT be coming back. The manager/owner is rude and money hungry read more

I went in for a gel pedicure, and I added UV gel to my big toe. She finished my pedicure after borderline rushing through it, and my results were mid. There was nothing extraordinary about what I got. When I went up to pay, my total was $65. No problem. I pulled out cash to tip, and she told me it was 10 or 15%. Tip is customary not mandatory. I gave her $3, because her work was not worth a 10 or 15% tip in my opinion. I left with polish over my toes and my feet look nowhere near the same. I asked her if she wanted the $3 or not and she looked sad like I was SUPPOSED to give her more. She then sighed frustratedly and snatched the money back from me. This behavior is not welcoming, maybe if she was neat with her work, I would tip more. I'm a generous tipper, but you get what you put instead. I would rather take my money elsewhere than go here for a pedicure. Cleo eats with the lashes though. read more

Just another assembly line service center. Pedicure was finished in under 20 minutes. $25 more like a polish change. Very disappointed

Brand new beautiful space with the highest level of cleanliness and hygiene. Finally found a place that uses disposable plastic covers for the soaking spa when doing a pedicure!! And every utensil used is sealed tight in a sterilized pouch. Love this place!!!!! Karen did an amazing job with my pedicure and the massage was just what I needed. Wonderful!!!! I Highly recommend this place! read more

Monroe Chocolate Spa & Nails - Disposable Plastic covers used. Perfect!!! - Skin Care Near Me - Monroe, New York

I was in the area and needed a pedicure. I visited this location and they took me right away. I got a chocolate spa pedicure by Andy and it was amazing!!! They do the works!! Everything is clean, the massage was phenomenal and the price was reasonable. I'll definitely come back in the near future!! read more

If I could give a negative review I would. I've been going to chocolate for awhile. Months ago I saw Aiko and she was great but when she left (i found out from a girlfriend who also seen her- that she no longer worked there)I would have shown up to my apt not knowing she was gone since nobody called me to tell me she quit. Same thing happened today with a stylist named Seven. I've been referred to her by multiple people and been very happy with her work. Except today I showed up to my appointment and the owner told me that she quit a week ago, but still offering to do my nails today. I proceeded to explain that this has happened before and i am very picky with my shape and design and how given proper notice i would have gone elsewhere. He proceeded saying he cannot guarantee the work and refused to recommend a specific stylist to fit my needs. I ended up getting a fill because of the last minute notice with a stylist named Lin. The time was good and the shape was okay. But I only got the service done because I had a gift card for my birthday and only had this time available in my schedule. Will not recommend this salon. Owner was not kind nor respectful. read more

I absolutely love this place! I have never experienced any problems. I walk in and i am seated within 10 minutes. The people are very nice and the place is clean! read more

My daughter made an appt and then called a few days later to confirm time and tech. they said yes yes. when she went to her appt her name was no where to be found. My daughter showed them the calls from her phone but nothing and told her to come back at 5pm from an appt at 1pm . If an appt is made that is because you are available at that time not when they say. They do nails so fast and awful and careless its like a factory nail place they dont even take time to massage properly its sit and then go service. NEVER recommended and if no star was an option would definitely give. read more

I have been coming here since they opened. This time I had a technician named Cleo. While working on my nails she was distracted by her phone, stopping to read and respond to texts. I patiently waited, sat back in my chair which is when she grabbed my hand and pulled me towards the table. Then, when I paid her she grabbed the tip from the counter, stuffed it in her pocket and begins to walk away. No expression of gratitude. I said "Thank you" and her only response was "bye." Very disappointing. read more

unfortunately I have been a supporting customer for years and years. I go and get my nails done there every two weeks and I am not one to complain but the work I have been getting is poorly done and I will not be returning. I got my nails done a day before my prom and three out of the ten are broke. I am not rough on my hands either. So upset read more

I was so extremely pleased with this place at first. I loved it so much I came weekly, as opposed to my regular monthly. I've even brought my husband to try it out! I enjoyed everything from the excellent pedicure to the excellent free massage. Love watching Big Bang or Friends on the TV screen. However, the last 5+ times, the experience was so awful I have left each time more angry. The last two times I tried so hard to stay for the manicure but left after the pedicure. It was just so unenjoyable that I refused to stay there any longer. I'm officially done with them. Here's some advice I hope they see: Don't rush people. Take your time to give them an enjoyable experience. We are here to relax. Do not swipe feet gently three times with the pumice stone, removing absolutely no dry skin. Do not slather sugar scrub on legs, just to wash it off without scrubbing it in. Do not rub my lower leg up and down until it's raw during my 10 minutes massage, and please don't forget to massage the actual feet. read more

They are rude.. find when u have small little problems they don't work with you.. they bring city attitude for no reason and they never wrong..... read more

STAY FAR AWAY!!! I have been going here since they opened because Carol and Anna are amazing. The owner/guy at the front is a pompous a$$! After a multitude of mishaps, today was my breaking point. I made appointments for my daughter and me. As we were sitting down, I was told that one of the manicurists we had requested was not available...and that she had an appointment with another customer. They had double booked her...instead of apologizing and making it right, he shrugged his shoulders and walked away. I will NEVER go back here! read more

This is one of the worst nail salons I've been to. They are always in such a rush they barely give you time to pick a color. When you are picking a color they're standing over your shoulder rushing you. One nail technician picked a color for me and got annoyed when I said that's not the one I want. They are in just as much of a rush when they actually do your nails. It is rough and painful. They don't listen to how you want your nails cut or what shape you want them. All they care about is making money and getting you in and out as fast as they can so they can get a new client. read more

not good at all, bad customer service, really disrespectful the staff , I did my nails and they did not last even 3 days it was gel manicure , they did not want to fixed it. they did a bad job. read more

I used this salon 2 times prior I was satisfied with the work that Chris does however when it come time to pay your bill the price gets jacked up I get gel fills with a French manicure that's $30.00 plus $5.00 for the French in my books that's $35.00 dollars correct? Well Chris said he charged me $45.00 because I didn't have an appointment and I had a 2 week growth and it uses more gel, what a crock I argued with him so I said ok now you do t get a tip which I always give him $5.00 every time he got so mad at me he told me to get out and don't come back, well Chris the better business bureau will be calling you tomorrow buddy, have a nice day read more

I wish I could leave a zero star rating. The guy who owns the place is rude and disgusting. I went with two friends and one of my friends daughter who is only 3, we called ahead to reserve a spot for a pedicure for the 4 of us. When we got there we were taken right away but as we sat the guy comes up to us and points us out asking who called.. I answered him saying it was me and he goes "show me your phone" and I'm confused asking for what and he says that we called the wrong chocolate spa and wanted to see the number that I dialed. At this point we're all seated waiting for someone to tend to us and it wasn't packed so I'm thinking what does it even matter?? I read back the number and I can tell he's frustrated and ended up doing my pedicure, if that's what you even want to call it because they took less than 5 minutes for all of us. I'm not from the area and I usually get my pedicure done in a spot in NJ and that takes about 20 minutes with the nail cutting, massage, lotion etc. None of us even got lotion on our feet! It was so half a$$ed it was ridiculous. It kept getting worse, two of us were done bc he worked on us so damn fast so we went to dry our toes at the station and he stopped in the middle of his pedicure to come up to us and ask "who's paying" .. he asked 3 times because the first two times I didn't understand that he was actually asking us this as if it we look like we're gone run out the place or what?? He was SO F!!CKN RUDE. At that point we all wanted to just gtfo, and he charged a 3 year old BABY who barely even has toenails full adult price. That place is a ridiculous and disgusting. That was my first and LAST time ever going there again. read more

My nail technicianJudy stopped being friendly as soon as I rejected gel manicure. She became almost hostile grumbling under her breath. It was a rush job with sloppy nail polish application. I felt very unwelcome and did not enjoy my experience outside of the wonderful and friendly masseuse. read more

So I specifically asked that all of the red polish be removed prior to me getting a French Pedi. I know this isn't rocket science, but I politely asked because it is always left to be seen when I've had it done. I get a pedi - a terrible one at that, and my feet areent rough or hard to begin with. I see she's finished removing the polish. No ma'am. I'm sorry, but the red that you left will show through the French. I was nice about it. They got nasty, said that's just my skin lmao. As if I don't know my skin, needless to say, I left paying $23 to get a bad toenail cliipping, not even shaped, no clear polish, no foot scrub, nothing. I paid and even tipped just because I'm an ass like that - and I kneW the girl was not saying nice things about me at that point - so I made it a point to tip. We all have bad days. Now I have to go out and pay Nasty people, not hygienic, not nice, terrible place. Stay away again to actually have my feet done. read more

Absolutely love it here! The staff is friendly and my nails always come out beautifully and they always have the best shows/movies on tv. I've had a regular manicure, powered gel and gel polish. I normally stay away from gel polish because it doesn't stay on my nails very long (2-5 days tops) but figured I would give it a try again and I'm so happy I did! It's been over a week and half and they still look perfect. The prices are so reasonable especially if you sign up for a free membership. I've seen a few people compare them to YH Nail but this place is far better. Last time I went to YH Nail my nails were unevenly cut, my friends powered gel was bumpy and didn't cover her whole nail and they wouldn't fix it. By far the best nail place in the area! read more

The staff is so nice and accommodating. I called to tell them one of my powder gels popped off, they kindly asked when I could come in so they could fix I.T. The powder gels are amazing they usually don't pop off i think I was aggressively using my nails and they still fixed them free of charge. read more

Came 40 min before closing....just wanted a basic pedicure....said could not do....5 chairs were open! Just lost a customer! read more

Friendly staff. Warm inviting big space. Very clean too! Glad to have a new business in Monroe!

The worst nail salon I have ever been to. Went once and never returned. The people are rude, the service was rushed and the end result was sloppy. Do not waste your money. read more

This is the absolute worst experience I've had with a nail salon, and the first time in over 30 years of getting manicures that I've ever had to ask for a do-over after getting a hatch-up job that looked like a 2 week old manicure. They mix products, try to use a drill to file soak-off gel so they won't spend the time to soak it off as necessary, ruin your nails in the process, are rude if you ask for a particular product, and the place is filthy. They used to be a good place when they first opened, but they are not worth the time, money, or your nail health now. read more

WORST NAIL SALON EVER!!! I would give it 0 stars if I could. The fat woman who did my nails was nice but did the worst job ever. She barely scrubbed my foot on one side and lightly grazed the other one. The French pedicure on my toes was sloppy and I should have taken that as a warning. She rushed through my manicure and complained how she wanted to go home and how she sat in the corner to avoid people. She cut my cuticle making me bleed cause she was rushing through it. My manicure could have been done by a five year old and it would have looked a million times better than what this lady did. I wanted a French manicure with glitter on the bottom. She slapped the glitter on in a clump and thought it looked good. I was too shocked and embarrassed to say anything so I left and I'm never going back there again. Not worth the $65 I spent for the worst manicure I've ever had in my life. I can do them myself and save the money. read more

Do not go here! Disgusting. Chris is the manager. I watched as they used tools that were used on previous customers WITHOUT CLEANING them. I asked if the could use clean ones on me. The manager, Chris argues about it with me. The young lady "snuck" some clean tools. I am disabled and came in for a pedicure. Since I only have one foot every place I've been before has reduced the price a percentage because only half of the service was done. However Chris made sure I was charged full price. Horrible customer service. read more

The WORST mani/pedi and customer services!!!! It was my first and LAST time at this spa. My pedicure was LESS than 5 minutes and my entire manicure was chipped off the next day It was a waste of money and time. P.S her name is Anna read more

Wish I cane give this place 0 stars. Me and my girlfriends came to Monroe Chocolate spa today to get pedicures for the first time. Now you think if it's your first time they will provide amazing service to get you to come back. Service was absolutely TERRIBLE! Do not spend your MONEY HERE! They rush and do everything extremely sloppy work. All three of us had horrible pedicure. After filing our feet were not cleaned between the nails. Pedicure was done in less then $15 minutes which should have been more like a polish change then pedicure. They do not know how to paint nails and over apply nail polish so it's slipping on the sides. Very poor service. DO NOT GO HERE TO GET YOUR NAILS DONE. read more

I've been coming to this place for years however the treatment I received yesterday as a long time customer was disgusting. I went in for a UV gel pedicure and SNS dip manicure. When i sat down to get my pedicure i specifically picked the "milk spa pedicure" which was $39 on the menu. I showed it to the woman doing my pedicure (her name was Anna)...I confirmed the price with her as well as what was included for the price. She did my pedicure and then did my manicure. When it was time to check out I noticed the bill she wrote up was higher than I calculated for the services. She then proceeded to tell me that the pedicure was for $51 (not $39) that was listed on the menu we BOTH looked at sitting near my pedicure booth. She then went to get the guy who sits at the very first manicure station (I suppose he's the manager) and I explained to him that the pedicure I picked out was for $39 and even showed him the menu i selected it from. Then he says "sorry it's $51..someone must have ripped off the sticker we had on it"...well I told him that wasn't my problem that all his menus were not updated and he should give it to me for the price that I saw it was for as well as the fact that I confirmed the price with Anna before the service even began. He REFUSED! I told him I'm a long time customer and it would only be right to honor the price that I saw..especially because it was THEIR ERROR (not mine). He REFUSED! And not only refused but was very NASTY in his response and told me to "PAY IT". I told him if this is how he treats his long term customers who have patronized his business for years then i won't be back. And he said "OK THATS FINE..BUT YOU HAVE TO PAY IT!". So I did ..reluctantly. But I will NEVER RETURN TO CHOCOLATE NAIL SPA AGAIN!!! They don't value their customers..you are just another number/dollar bill to them and the treatment I got was nasty and rude!! NEVER EVER GOING BACK!!!! Take your money some place else where you are valued and respected! read more