it was a decently smooth process purchasing the vehicle, but they kept talking about a big safety inspection they do to make sure the vehicles are good and that they service it to make sure it's working well. well after our test drive we talked to them about a noise we heard when turning the wheel and they said they would look at it. We ended up taking the truck home day of and they said they would finish the full inspection later and we can make an appointment. We made the appointment and showed up and first off the lady at the service desk was extremely rude and standoffish and was trying to tell us it was already serviced. so the salesman then wouldn't answer the phone when they called and they told us we might have to pay which is NOT what we were told. Ultimately they are sneaky and the people at the service place are very very rude. read more

Didn't fix anything they said they were going to fix terrible customer service. Had very concerning issues right after purchasing. expect dealer add ons they will refuse to take them off. You're better off buying off Facebook marketplace then buying from this shady dealership. read more

I purchased a 2023 Jeep Grand Cherokee from Monster Motors after reviewing the vehicle listing and completing the purchase process. The vehicle was advertised as being equipped with a Tow Package and Class IV hitch. After taking delivery and later inspecting the vehicle, I discovered that the receiver hitch and wiring was not installed. The missing hitch was not immediately obvious because the receiver location is behind a removable bumper cover on this model. After removing the cover, I confirmed that the vehicle did not have the advertised hitch equipment. Additionally, during the sales process, I was told that the vehicle would include an additional key fob. At delivery, only one key fob was provided. I have made multiple attempts to resolve these issues directly with Monster Motors through email, requesting that they provide the advertised hitch equipment and the additional key fob or reimburse the reasonable cost to correct these issues. Unfortunately, I have not received a response. I am disappointed that the vehicle did not match the advertised equipment and that my attempts to resolve this matter directly have gone unanswered. I hope Monster Motors will address these concerns and work toward a resolution. If they do, I will update this review to reflect the outcome. read more

Monster Motors - Car Dealers Near Me - Michigan Center, Michigan

Wow just wow!! Sitting here in shock after wasting our day today traveling over 3 hours to purchase a Jeep Wrangler today! My husband called and asked all about the Jeep in the morning. Spoke with Bobby. Bobby took a video and sent it to my husband showing how great the Jeep looked. We put down the 500 dollar deposit to hold it until we could get there. My husband talked to Bobby about the Sunrider top this Jeep had and what a great feature it was. A couple hours later we received a call that the windshield had a crack...not a deal breaker for us. They were going to knock off some money and we would just get it replaced at a later date. Then we get there!!! We could tell immediately that this was a shady business with a bunch of scoundrels for salesman! The Jeep looked great, but when we asked where the Sunrider top was Bobby came up with more excuses and lies than you could imagine! We test drove the Jeep and when we got back Bobby was ready for us to purchase! We said sure after you get the Sunrider top for us! Many more excuses and telling us it didn't come with one! When it was seen clearly in the back seat of the Jeep in their advertisement! He said it must be in the detail shop and left to go "look". He came back with a full soft top in a box shoved in the back end of the Jeep! Not at all what was included! The manager then came out and said there wasn't a Sunrider top advertised at all with this Jeep! The picture was deleted at that point. But it clearly states it in the write up and details online!The manger said no no....that's just a generic google advertisement! What a complete joke this place is!!! We got our deposit back and told them what a bunch of filthy dirt balls they are!! What an absolute disappointment!! read more

AJ was a great help when purchasing a new car. Process went smooth and seamless. CT was great as well. I would come back to them in the future for my next car purchase. read more

Not only did they sell me a truck with a cut frame without my knowledge. they tried to give me grief about using my USAA military loan instead of their in house bank. Going as far as to insinuate I didn't "look like a veteran." This place is trash. read more

Holy crap.. can you say crooked? Avoid if you can. Robert lied on soo many different items. Jeep Wagoneer had been wrecked in the front, interior trashed.. they staged the photos to avoid showing the problems- yes it's 3 yo vehicle, but this was hiding the problems. Lo-Jack-said we HAD to take it.. no that is illegal! Jeep was sent for delivery before we had agreed to a price and then was missing trim parts. Tires (china) were new, but all out of balance. Still has warped brake rotors even though all are new. Was told there would be $25 of gas in the tank, nope, had 40 miles range left. Jeep was dirty, not even washed. Registration is still not complete and they over charged thru a 3rd party. Emily kept sending text to ask for me to meet with sales team, but no final numbers. read more

PSA **** Go anywhere, but HERE!!! I repeat, anywhere but HERE!!!! Time Line 2021 - 2024 currently --still dealing with a MESS from this dealership. Oct 2021 purchased the vehicle, but didnt have it in my possession until Dec 2021 because of issues of the vehicle as I drove it off the lot. 10/28/21. Frank Marriott old GM sold me a lemon. Now he no longer works there (of course) Dec 2022, I took my vehicle in to Ford because of the transmission. Ford had spent 8 months fixing issues on my Ford Explore. I had to have the whole transmission of the vehicle completely replace. While, having my vehicle at Ford Dealership I contact Frank and Rob at Monster Motors to talk about the backup camera. Frank is the WORST GM (which makes sense he is no longer there) Rob, however, agreed to pay for the complete issue of the backup camera that AGAIN started the day I drove it off the lot in Jackson, MI. I have text messages saved from Rob that Monster Motors will pay for the camera. Well the camera was on backorder for over a year. Fast forward to currently Sept 2024 - AC needs to be completely repaired and the suspensions do as well. I haven't even been able to have this vehicle in my possession a full year yet without issues. ( AGAIN LEMONS ARE ALL THEY SELL) Ford Dealership said the backup camera is in and I said perfect all Monster Motors....... They spoke with a KENNY the GM currently and he said he will NOT HONOR THE AGREEMENT FRANK AND ROB made with a customer that has had NOTHING BUT ISSUES. Are you kidding me? This is what great customer service looks like? I have text thread saved from Rob about the agreement for the camera. Its just over $1k to be fixed so clearly Monster Motors is already UNDERWATER too much that they are going against an agreement to fix the camera on a vehicle they SOLD TO ME! All I can do is WARN EVERYONE about this SHADY company. If I were you I would Purchase anywhere but here. They don't give a rats a about there customers. They clearly are not doing well enough to honor an agreement and pay the $1k. If this message can help just 1 or 2 other people that would be a blessing. read more

DO NOT TRUST this Company!!! They had a vehicle On-Lot so I put the $500 for the 48hr hold. "Those holds are good for 48 hours, will you be able to make it in tomorrow or Saturday? Reply STOP to Opt-out" Less then 24 hours from my deposit, Ashley the Business Development Manager, texts me that the truck was SOLD! Very disappointed and I highly recommend DO NOT DO Business with this dealer. Very shady!!! read more

they sold me a 2013 GMC Sierra Kodiak, and it had a rusted frame on it. My mechanic said that it was so bad it would be like Swiss cheese in a few more months. There was a hole in the rear frame and the passenger side frame had a soft spot in it, totally unsafe if I get into a rear accident, it could kill me read more

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So wasn't until after I bought the truck I noticed it had more scratches on the body and some damage to the hood and bumper, things I overlooked when checking out the truck at first but it was dirty when it was first shown to me. through it was weird when I went back to buy it after that got it ready for me and washed it they parked it far away from the building, I assumed it was so no one would bump it or get it dirty cause it was snowing and lots of puddles around it, but turned out they didn't want me seeing more imperfections , to drive the price father down, only buy from them if they have exactly what your looking for, all their cars come from auction , you get what you pay for. Besides those issues the vehicular I got runs fine I was just bothered those issues weren't brought up when they were selling at a premium price. Now I did buy tires and rims from them, I've had them for a year and they are still holding up. I wouldn't recommend buying vehicular from them but I would recommend there mechanics and body shop they do good work read more

Their communication is horrible. They sell junk and they will not call you back when they say they will. They will not answer emails. They will not answer the phone after they know who you are. Do not buy from this company and do not deal with Brooklyn Brown, especially read more

Run away!!! They have a bunch of Canadian cars, and a negative sales attitude, which I strongly NOT recommend. Google review is 4.7 however Yelp review is 2 stars, wish I had seen it earlier so I won't waste my time visiting. read more

I really wish i looked for reviews Before bothering with this shit hole. We are a military family so we know how this goes with using power of attorneys. The first power of attorney we provided stated for registration purposes instead of sales, ok got it. So we paid for another power of attorney since we were apart. We got the right power of attorney this time as we verified with the notary. The notary went through a video call with us both and verified we were the people in our licenses. Then went over the paperwork with us and finalized everything and everyone knows that all the info CAN BE VERIFIED too easy. long story short they said they would prefer to overnight my husband's paperwork and then it would be there the next day. Fast forward the next day with no return call because you literally have to babysit these chumps And hold their hand the whole way and say "heya buddy, did ya submit the paperwork you were supposed to submit?" And then they get mad at you for calling even if youre polite about ASKING IF THEY DID THEIR JOB! it is such a good thing that some people record their calls because i just wanted people to know what kind of joke these guys have to be playing. I only went to these guys because after an accident, i thought it was convenient to find a nice dealer, NOPE. They wasted a day i had to call off work with their feet dragging. Then they didnt mail the paper out that they needed to, and when i called to check AT THE NEAR CLOSE OF THE DAY. not only had it not been sent but he called back later to say they didnt want to continue with the deal because there were too many unknown. when i asked what they were he refused to answer and stated the general manager frank would answer. When i was told i would receive a call back, nothing happened as usual. Then when my husband called, still no answer. They literally wasted a week of me spending over a hundred dollars in rides plus i could have gone somewhere else. When i spoke to an attorne, turns out these people are in the wrong and it isnt just something anyone could make up. Im waiting for the review reply so i can see what they have to say for themselves so we can have something to share as the best bs of the century. I really got fooled into thinking this was a legit dealer. Guess it sucks to be military in michigan i suppose. Im sure they have better chances of selling air in a jar, although im sure theyll manage to upcharge canadian smog. Lets see what my next update is. Update: spoke with JAG about the whole process from start to finish and how actuve duty military members can be protected from getting ripped off and actually since there is protection in place MILITARY MEMBERS PLEASE CALL JAG IF A DEALER GIVES YOU ANY ISSUES AT ALL OR IF IT COSTS YOU A DIME OUTSIDE OF PURCHASE WHEN THEIR NEGLIGENCE PLAYS A ROLE. I had no clue what laws were there until i called military on source for legal advice. i only called to see whats up with the poa and the bank but when i called capital one, they stated they could have taken the most recent poa we submitted. Hm interesting why when i never got a call back about the update until I CALLED ASKING ABOUT IT And Why i got a sham answer. Stay tuned for the next update. Well well welllll. Looks like everything the sales rep, and i would say general manager said but ya know he never gave me a call (not surprised), was not true about what the bank accepted because i directly called the bank and gave the info and exa the situation and the rep was shocked. Instead the rep gave me their site to search through the bank and we found a vehicle and literally just finished WITHIN AN HOUR what took cluster f*ck motors days to do, or not do, and if i stuck with them, who knows how much longer. I lost two days wages and $200. i never thought it was possible to come across a dump like this . Imagine trying to be polite with a bunch of sore asses. I wish i could post recorded calls here... read more

Monster Motors - Feel free to give them a call if you think im being untruthful monster motors. - Car Dealers Near Me - Michigan Center, Michigan

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I was ready to buy a new ( used) vehicle tonight. Monster Motors thought it was okay to sell the truck that I was scheduled to come and test drive. Still had me come in and then told me that they just took a down payment. Very unprofessional, I would not recommend shopping for a vehicle here. read more

Bought a 2016 F150 from them recently. We identified a shake in the truck that only existed at Highway speeds. Monster said they would take care of it before we purchased it and would deliver the vehicle to us as we lived 1 1/2 hours away. They balanced the tires, told us the shaking was gone and delivered it. We signed the paperwork after a test drive, where we unfortunately couldn't get the vehicle up to as high a speed as we needed (long way from freeway). We thought we did, but obviously not. We bought it as-is and after a several weeks when we got it on the freeway we found the issue was still there. Monster claims its not their problem. A licensed mechanic diagnosed the problem as needed a driveshaft replacement, $900. Yes we did buy it As-Is, but DO NOT TRUST THEM ANY FARTHER THAN YOU CAN THROW AN F-150!!!! read more

Bought a 2015 Ford F150 with 54,000 miles. Told it was a Canadian truck and that it had been inspected and serviced by Monster Motors. They failed to have a clear title and I spent 5 hours at their dealership before giving up. Was called at home and told that they cleared the title and the could deliver it to me the next morning with all the paperwork being signed at my home. One hour into ownership, noticed a belt squeal and found a screw in a rear tire. Since the screw was too close to sidewall, tire had to be replaced, however this tire is no longer available so I had to buy 4 new tires. While getting tires, the tech pointed out that rear brake pads were worn down to less than 10%. Replaced pads myself but a defective caliper requires two remanufactured calipers also be installed. Then, 8 days into ownership, waterpump failed. That squeal was the bearings going. They had replaced the belt and a tensioner but obviously that wasn't the problem. Thousands of dollars spent in first 8 days of ownership. Not including only getting one key/fob ($400 for a second) and a Lojack fee of $795 despite my telling salesperson that I didn't want it, (Oh, we put that on all vehicles!). I took that to mean, no charge. After fighting with the dealership, they offered........$200. Do not buy from Monster Motors!!!!! read more

I wish I'd read the Yelp reviews first... Terrible experience!!! Making a long story shorter... I called before driving 1.5 hours to ask if there were any issues with a Chevy Malibu. I was told no. I got there and even though I am not a mechanic, I readily recognized an obvious problem (it was loud and I felt vibration under my foot on the gas pedal). I left and received a call the next day and was told it was a wheel bearing and it had been fixed. Trent offered to have it delivered to avoid another drive. Awesome. Let's move forward. Over the course of a few days we agreed on a purchase price, I got everything in order, and was contacted this morning to go over the purchase order. I had a meeting and said I'd call back in an hour. I called back when agreed and couldn't get Derek the finance person. Three hours go by, I check and am then told via text that it was sold to someone else. After days of back and forth and preparation. To add insult to injury, they tried to put the blame on me through a series of false statements. Totally unprofessional. What really takes the cake... I look on the site today and there are completely new photos and the price is higher. Nice!! read more

Ask for Trent as your salesman, he did a great job. Watch out for the 1,000$ fee for not financing with them.

My son went there, bought nice vehicle, but broke down after two weeks...then the thing I didn't like was that someone who worked there, wrote down wrong Vin number, so it took about a week longer to get vehicle fixed, since ce they had to investigate...since it was their fault, I think they should have offered a rental car while they were looking into it.Also when car was done, they told him he had a 100 deductible, which I didn't realize they had deductibles on cars under full warranty.Logan, the salesman is awesome though, but don't think much of how his bosses handle customers after they've made a sale. read more

Purchased a Pickup from them, sold as is which had a laundry list of suspension problem after getting a secondary inspection like a sensible human being brought the truck back to them to get my warranty released, and Kenny the manager got mouthy, I'm a disabled veteran and cannot donthe repair work myself Im just looking out for myself and my family who drive around in this vehicle do not purchase without fully getting every detail from them. read more

Tried to get price on truck out the door.didnt wunna sell it unless it's financed. They tell me cash isn't good anymore

I purchased a 2018 Jeep Wrangler from them a few months ago and the sale was easy and we LOVE our Jeep. We worked with Hayden as our salesperson and he was responsive and willing to work with us on a number of small issues. Very nice person and went out of his way to make sure everything went smoothly. During the initial purchase we wanted the windshield to be replaced because there was a chip. We also wanted it replaced with a Mopar factory window, and agreed that I would arrange with them at a later date to have that happen. I did not make the appointment for replacement until 5 months after the sale yet they still honored their commitment and I was able to take the Jeep to my local repair shop since I live about an hour away. I am 100% happy and I would not hesitate to purchase from them again! read more

An honest review... Pros - great inventory, owner allowed me to drive car 2 hours to a mechanic of my choice, I provided list of issues and they immediately sent car to service, this was all before I even put down a deposit. Cons - breakdown in communication, awaited update from them and received cold calls.. seems like they didn't know what was going on and kept excusing themselves saying they are just so busy. Asking price for car was way too high, but never got far enough to speak on behalf of their negotiating. Pretty cold sales force. Not very friendly, too masculine and seemed old school. Poor sales skills and product knowledge. I would not buy a vehicle from here. And ultimately I did not. read more

It was rocky at the start because I was ordering online and the sales rep assigned to me was new. In the end I somehow felt like the antagonist villain in a TV show lol. These guys are really busy so I get it. For the most part everything else was great. After about a week I had my brand new truck. Monstar motors had the best version of what I was looking so for that I'm grateful! read more

Monster Motors - Car Dealers Near Me - Michigan Center, Michigan

horrible service. horrible mechanic service. no proof of change or work. not reliable vehicles at all.

This was absolutely the best car purchase experience I have ever had. Andrew was not only friendly but didn't use high pressure tactics to influence my purchase. He made the whole experience easy and fast. Jaclynn was very knowledgeable about the financing and even called the bank back to get a better rate. Thank you Monster Motors for making this a great experience! read more

I was not happy, they want you to use their finances, then if you don't, they raise the price of the car.

I bought a car from monster motors they promised all the lights would be fixed.They were not , took it back three times it was never fixed. Also a mechanic at the window made a really sly remarke about me "oh we know about you that's because I brought it back three times and they never fixed it. I was treated like trash basically because I was a girl. Mechanic said you really don't need that late but that really is very important to me. It took three days to get the car the interest-rate is outrageous but I had no choice I took my old car in there to get it fixed and it was just too expensive. I will never buy a car from there again and soon as I can I'm trading my jeep in for a new car never never go there.Do not buy a vehicle there . read more

Monster Motors - Car Dealers Near Me - Michigan Center, Michigan

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Liars and deceivers. Do not purchase a vehicle from this place. Blatant lies about the warranty. Snuck in a $2000 finance fee, and other fake charges. If you're calling for any reason other than spending money, you WILL be placed on hold and they will never pick up the phone. I hope this shit business fails. I advise everyone to file a complaint with the BBB. Fuck monster motors. read more

Terrible customer service. My 19 year old son saved up for a car. Test drove it on Saturday, told the salesman (Drew) he'd be back Tuesday or next Saturday. Emailed with him and talked to him over a couple days and again this morning. We both took off work early today, drove an hour to buy the car. Drew wasn't there when we arrived and another salesman said it was sold a couple hours earlier. Supposedly Drew left my son a voicemail. No missed call, voicemail or email... no communication. I know this is a competitive industry right now, but he knew he was a young kid paying cash for this car . At the very least deserved to know before we drove all that way to purchase it . Will not be recommending this business to anyone. read more

Wow... I should have read and listened to these previous reviews before doing business with them. I have recently tried to purchase a vehicle from Monster Motors and it went horrible to say the least. I was willing to purchase and have the vehicle shipped to California. So I was initially hesitant to do business across the country but I give everyone a chance till they screw it up which they did. I put a deposit down to hold the vehicle and go into contract. It took them 3 days to give me a purchase agreement which was incorrect. When I received it they tried to rip me off $1000. After lack of communication I find out they fixed the purchase agreement and they said they were "fixing" a couple of maintenance issues on the truck. It seems like no one talks to anyone over there for information nor do they communicate with their customers. I finally get a hold of a manager who tries to resolve this issue. Over a week past and I finally talk to a finance person and he sends me the contract. He explains that once I am happy with the contract and happy with the maintenance issues ( windshield replacement, and coolant sensor) that they will Overnight the paperwork for me to sign and the truck will Be ready for pickup. Now finally everything seems to be going smoothly. But a day later I get a message saying that they need to refund my deposit because the truck has been sold/auctioned off!!!! Wow! Double screwed! I understand that I wasn't in official contract to buy since I didn't sign anything and return the paperwork that I didn't receive yet but wow.. was the "maintenance" delay all a lie? Not sure what kind of un ethical practices they have going on there but please take this experiencand move on from this dealership. Unhappy customer here that was willing to trust them with over 50k of my money. Go elsewhere please! 7/15/20 update: received an explanation that the owner of monster motors decided to do this to me. They have no other explanation. Currently in contact via email to get an explanation. I will not disclose names involved at this time but I will do so if I don't receive an explanation of the occurrence. read more

Please do not make the same mistake I did and buy a car from this place. Long story short I purchased a truck from them, the same day I got the truck home a few problems occurred. I contacted the salesman and I was told to bring it in and we can figure something out. the next week I bought it in and had a few of the problems fixed. I had one of the mechanics check the suspension because I knew an alignment was gonna be needed sooner or later, the mechanic informed me that the suspension was fine and just an alignment was needed. so the next day I took the truck to belle tire for an alignment, and the alignment guy from belle tire informed me that THE TRUCK SHOULD NOT BE DRIVEN IN THE CONDITION THAT IT IS IN. the mechanic took me to the back of the shop and showed me how loose the control arm was and told me that its unsafe to drive. I called the manager frank and informed him on what was going on, and his only response was "it's your truck now, nothing we can do!" so basically this shop sold me a car that is literally unsafe to be on the roads and won't do anything about it. mind you all the cars are purchased from Canada and have a Canadian title that doesn't show previous accidents or previous service records. read more

Monster Motors - Please do not make the same mistake I did and buy a car from this place. Long story short I purchased a truck from them, the same day I got - Car Dealers Near Me - Michigan Center, Michigan

The salesman who helped me today, Drew, was an excellent gentleman! I unfortunately didn't have time today to stay and go through the process today, but he was very professional and knowledgeable about what he was talking about! The selection they had was also very diverse and super sporty! If you're looking to drive off in something fast or fast looking, this place will have something to your tastes! Definitely recommend stopping by! read more

They do not how we there contracts. When is says lifetime warrant. To them that means when no longer want to pay.

After trying for 3 days to get a callback on a truck that we wanted to buy we finally got in touch with a salesman. We went back and forth and sent all of our information to him. After 24 hours of going back and forth we still never got final numbers. The final straw was when their advertised delivery fee went from 250 to 800. We walked away and won't be back. read more

Was working with Andy and Kenny. Called to reserve a truck on Monday first thing in the morning. Andy told me he was busy and would get my information to his management team and they would call me back within the next day. I proceeded to call back at a later time that day due to not wanting to wait to reserve something on the open market and talk to Kenny who then took a $500 deposit on the truck. Fast forward a day and they inform me they sold the truck from under me and that they were refunding my deposit. From an ethical perspective this is one of the lowest things a sales based business can do. Before you bring your business to a used vehicle dealership with no moral boundaries, what type of vehicles do you think they're willing to sling to you if they're unethical in their transaction process ? Classic used car sales con men. Pure and simple. read more

Monster Motors - Texts with "Andy" - Car Dealers Near Me - Michigan Center, Michigan

If I could give a 0/5 star rating I would. I bought a 2016 duramax not even a year ago with the best warranty they offered $2900. With the warranty you have to mainly take your vehicle there for service and repairs. I was there in June for an oil change and I wanted them to do an alignment as well. They did the oil change and told me they were unable to do alignment because my ball joint was broken, they would call me after the weekend with estimates and a date for repairs. I never heard back so after waiting a month I scheduled the appt myself which was somewhat booked out. I had a list of things to check. Anyways I get called and they say the ball joint is fine but I need an alignment and now new front tires. I was stunned because I had previously been refused an alignment due a broken ball joint that they diagnosed! My wires are now showing on my truck and I had to order a set of used tires for $200 and they said they would put them on for me for free ($40) and give me a deal on the alignment, also wanted me to pay $250 per tire! Manager wanted to give me a discount on $500 for 2 tires. I asked if they could just pay the $200 for my tires and at least do the alignment for free and I was told no even after reaching management. I was refused service due to them misdiagnosing my truck and never getting back to me and they act as if they did nothing wrong and can do nothing more for me. After purchasing a $50k truck and $3k warranty I expect to be treated better than this. I will not be returning to this company for anything unless it's under warranty and even after that I will take it to my diesel mechanic and have them double check. What I was asking for was nothing to this company and instead of helping me lost a customer and I've already talked to others that have had horror stories here. Service manager couldn't have cared less and happily turned me away. Next step is the BBB for these folks and me because this is just WRONG and now I'm paying Goodyear to put my tires on an do alignment and after hearing my story from this place he made an extra spot for me and gave me a deal! Many other shops said this is absolutely absurd! They won't be held accountable and take responsibility for their mistakes when this company makes tons. read more

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Highly recommend Jason Dwyer as your salesman. He made me his top priority! I came in knowing what I wanted and left in just a short time with what I came for! Overall excellent experience read more

the worst place to buy a car. they tell you they'll take $1,000 off to finave through them and then sneak in $2,000 finance fee along with a bunch of useless fees. they give you a warranty that's worth shit and they wont fix a single thing on your car (even something as simple as breaks) even after less then a month ago you bought the vehicle and they said that they would fix your car if you paid for the warranty. they bait and switch you and won't answer or call you back. terrible business. read more