Went to this dealership and had a great experience! The sales manager Ron Carter was very helpful…read moreand patient with me to find the right vehicle for me at the right price! I would recommend this dealership to everyone! Best buying experience I've ever had!

The absolute worst customer service experience I've ever had with a car dealership. Unable and…read moreunwilling to help solve my vehicles, problems. Shotty workmanship, and unwilling to warranty the workmanship that they performed.

I'll make sure to give you a 5 star car buying experience, we are the best in Jackson county…read more #GoSeeFadi

I bought a 2023 Kia Sorento on Nov. 29, 2024…read more After the salesman had confirmed some basic info, I was passed to Matt, the finance guy. He sat me and my parents (they were loaning me a down payment) in his office where he proceeded to give us a great deal with a $1500 tradein value for my 2011 Ford Fusion. Fantastic. When he asked for the title for my Ford, I gave him what I THOUGHT was an acceptable document--the signed-over title of the Ford from my ex husband. I will admit guilt here--the title should have been fresh and in MY name, which I did not understand. But Matt said, "It's fine, we'll take care of it," and took the title and gave me the tradein value. In December, after I'd already driven the car back to Illinois with the promise "I'd receive plates in the mail," I received texts from Matt stating that they actually DID need a fresh title, so they'd fedEx the faulty title I'd given them back to me. Several weeks later, that title had not arrived. It had been lost with FedEx, and my ex had to order another one. At this point, the temp tags given by Art Moehn had expired. I called the dealership to ask for new ones and they refused for "legal reasons." I even offered to repay the tradein value of the Ford and start over, but was told that wasn't possible. My ex finally got the Ford's fresh registration and signed it over to the dealership. I FedExed those documents back (it was nearly March at this point). I received a text from Matt confirming that, yes, I should receive my plates in the mail, and they'll send a 60-day temp tag, which did arrive. The 2nd week of May, I still had not received my plates. I became concerned--my temp tags would expire May 29, and I'd booked a road trip through Canada (at a $2k expense) for which I'd need proper registration. So I contacted Matt (after several ignored previous attempts) on May 14, asking if he could check that all paperwork was in order. He assured me that it was, and said I just needed to wait. Several days passed with no update, so I reached out to both the Illinois and Michigan Secretaries of State. Neither had any information on my VIN. I spent over 4 hours on hold. I reached out to the leinholder, Capital One, who said, yes, there was a delay from Art Moehn on paperwork. Feeling like I might have found the issue, I contacted Matt. He proceeded to call me back and repeatedly state that he could not do anything, that the lender had nothing to do with the registration, that it "must suck" to be in my position, but there was absolutely nothing he could do because DealerDoc (who he'd FINALLY agreed to contact after several texts) hadn't "gotten back to him." He insisted that DealerDoc "doesn't make mistakes" (this did turn out to be true, but wait for the end). So I reached out to DealerDoc on May 23. They returned my call on May 27 to communicate the following: DealerDoc did not receive ANY transfer registration paperwork until May 15. One day AFTER I'd sent Matt the a text regarding checking on a 3-month-old registration paperwork submission. To reiterate--I now realized Matt hadn't submitted ANY paperwork until almost 3 months following his receipt of my valid title. Art Moehn's employee berated me, ignored me, and then gaslit me while covering up his own ineptitude. He had never submitted the paperwork until AFTER several emails and texts from me (nearly 3 months after I'd submitted valid documents) and lied through his teeth about making a mistake. While I now finally have my plates (nearly 7 months after sale, 3 months after submitting valid paperwork, and many hours wasted on hold), I cannot speak more poorly about Art Moehn's staff, at least with this particular employee. My Kia is fine, by the way. But don't trust financing, registration, or communication from this dealership.

I had the opportunity to attend the grand opening of the new Ann Arbor dealership. The new…read moredealership is beautiful! They put on an amazing event with great food/drinks, live music, cigars and permanent jewelry. I would highly recommend visiting the new location. Everyone was very friendly and accommodating!

Left car for an oil change, which I have done in the past. For the first time, I was billed a…read moresurcharge for paying by credit card. That's new and pretty tacky for a high end dealership. I don't really want to go back. BMW of Ann Arbor does not seem to respect it's customers anymore.

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Marc Sampson was GREAT from start to finish! Marc asked what I wanted, and sent me the best options…read moreavailable. he communicated in a way that was comfortable for me. I went in ONCE and that was to sign the papers and take possession of my vehicle. I felt respected, heard, and VALUED as a customer and would definitely recommended Marc and Fox Nissan to anyone!

In May of 2025, I left a review about the sexist employee they had. They left a fake apologetic…read moreresponse, called me to ask if there was anything they could do to turn it around, and then never went through with anything nor never spoke to me again. Instead of fixing my sensor - the thing I paid them to do - they lied they aligned/calibrated it and did nothing else. Not to mention, when calling to ask about what they could do to change my opinion/review, I straight up told them that if they would fix the part that they should've (since I've already paid for it) but fix it for "free" (aka don't charge me again???) that I would be pleased and would be more than happy to delete the review. They claimed that they would call me back to see "what they could do" and yet I never heard from them again. It's been over a year and my car's crash sensor was never fixed nor acknowledged again. I have photo evidence of my original review. My original review was: "Very nasty and disrespectful towards women in the service department. Every time I asked a question I'd receive a condescending answer with a cocked head and scrunched face from frank. Very unprofessional. However, when he spoke to my dad or any male - it was with upmost respect." Furthermore they are overpriced and don't do what was asked - again they did NOT fix my sensor.

Great customer service, just sold a car and they were quick, efficient, open and transparent with…read morepricing. Thanks Push!

I don't leave bad reviews often, but this time I will. I purchased a used 2018 Alfa Romeo Giulia…read moreQuadrifoglio from Mercedes-Benz of Ann Arbor. I got it home, only to find that the front brake rotors FAILED state safety inspection due to being under rotor thickness specification. The pads were worn to within a millimeter of the wear sensors as well. The dealership offered no assistance, even though the car supposedly went through a "multipoint" inspection. Afterward, they said they just did a start/drive/stop inspection and that they told me I was told this. Now the car was purchased as is, true, but it requiring a $2000 brake job right out of the gate was quite a shock. The car has been on jackstands (picture attached of my car of jack stands) in my garage since it failed inspection waiting on parts as a result. Dealer response: "not our problem." Noted, so here we are. Next up is car registration. As a member of the military, I wanted to register my car in South Dakota. All I need the dealership to do is sign a SD Form 1004 (out of state tax assessment) stating that I paid sales tax at the dealership (which I did), but they flat out refused to sign the form. This will end up costing me an additional $1800 in unnecessary taxes all because they will not sign a form attesting that I paid sales taxes directly to them. This has been the absolute worst car buying experience I have ever had, bar none. Other's local folk's (Michigan) experiences may have been great, but if you are buying out of state, I recommend going elsewhere unless you want zero support after the sale at all and a runaround with your paperwork. Silver lining is, I learned a lot about how NOT to treat people from my dealings with this dealership. Just a frustrating, costly and disappointing experience all around. :( ***I wanted to add: brakes are obviously a critical safety item and the fact that this fundamental issue was just so callously ignored and dismissed states volumes about how much yours and everyone else's safety means to this dealership. The more I think about my loved ones possibly being in an accident due to this negligence really upsets me. I was a service technician at BMW before I went to college and the military and this issue would have never passed out of our service department, at least back in the 1990's.

Everything from start to finish was seamless and smooth. Their service department for Mazda is…read moreexcellent. There was a problem with my new CX 30 when the lumbar and the seat was fully deployed. It rubbed slightly on the console. They managed some wizardry and reprogrammed the seat so that it did not move, which works great for me. I picked up a part to cover my cargo area and my salesman came out to install it for me and handed me the part as well. Taught me how to install it, thank you Nick Scott!

They now charge about $70 for cabin filter change. Regular synthetic oil change is about $74.read more