Customer service isn't a thing at this ACE Hardware. I came her be ause I dont mind paying more to get good service.. Whoops! I looked through one thousand drawers for 20 minutes and there was no one around to help. When an employee would come by they act like they don't see you and walk away becauae they don't want to work. I will be going to Home Depot from now on. read more

I had one bad experience where i asked an employee if he could take a cart back for me and he said. "why? you have two hands and feet". I was also in the new years night and the young staff were good pointers. The young man would not take me to what I was looking for . When i held up my hand for help he hurried off in the opposite direction. This was new years day evening. There wan an elederly man in the area who was helpful. He too pointed to the aisle. No one would say Hey i will walk you to where the item is. I am in there allot and last week I tried to by a large dewalt heater but they were out of stock. I ended up buying it at wal mart where i bought the heater and a 3 years warranty for a lower price than what they had their retail price at. I do not want you to think every experience has been bad. There have been many good experiences. Also there is plenty of parking. read more

Total rip off, same product, same day at both stores. Charge two totally different prices. Manager said they try to make more money off you at Eastgate because it's smaller.. Bullshit read more

Montana Ace - Trempers - Hardware Stores Near Me - Missoula, Montana

My sister and I were looking for paint and Tyler the assistant manager was amazing and so helpful. Very friendly and personable. I will be going back for all my fixer upper needs read more

Customer service has really gone down hill at Trempers Ace. It used to be "the place/my place" to go... no longer. What happened to a sales person in every isle that actually walked you to the item you needed rather than pointing in the general direction of where a product MIGHT be. Seems to be getting like the big box stores where you walk around looking for assistance and the sales person in plumbing says MAYBE he can help you with a question about bathroom faucets....? This was my experience at Ace this week. Sad to see. Will be looking for a new "place". read more

This is directly related to the supervisor of the paint department at ACE. We love ACE overall. We went in to ask to have some paint shook for us and some matched and the supervisor was judgemental, rude and made us feel like we were putting him out to do the bare minimum. Maybe he was having a bad day but I think as a supervisor he should have a bit better handle on good or at least decent customer service. We will go to Eastgate for any paint related needs. read more

Great selection, helpful staff, prices are higher than the bigger chains hence 4 instead of 5.

This is the best place to go if you avoid big box stores in general. There are plenty of knowledgeable people to help you with questions and they are willing to help you find solutions for odd home repair problems. They carry way more than just a big box store too: furniture, tools and supplies, paints, they have a whole kitchen store, outdoor stuff, BBQ grills and more! read more

The customer service at Montana ACE Hardware was impeccable from the person answering the phone to the sales person to manager. The salesman was excellent and knowledgeable. The manager was helpful and really great to work with. They also recognized military discount. I won't go anywhere else. Really enjoyed my experience at ACE. Thank you for making our day so much better! read more

Everything is so much more expensive than any other store in Missoula. I want to support this store but I cant be doing it when something I can get for 2.00 down the road costs 9.00 at ace. Today I picked out a product that looked to be on sale (still more than a box store but I grabbed it). Got up to the counter only to hear guy in front of me being told the price he thought an item was - was incorrect due to a sales tag not being taken down. The same thing happened with my item. They were going to override mine but the cashier seemed frustrated so I just put it back. As I was walking out - at yet another register, there was a call for a skew/price check. As stated - I'd like to support this store but maybe check price differences and narrow the gap a bit. And make sure you remove your sales stickers if they don't apply. We are all human but 3 customers having the same problem in the 5 minutes it took me to check out and walk out is a lot. read more

I wanted to say thanks to your employee named Amanda. She took the time to help me find metal brackets for a fence project. She was so kind and helpful. As a senior shopper I really appreciate the personal touch. Thanks, Amanda ...hope to see you on my next trip to Ace. Ace employees are great. read more

Ace Hardware close to the County fairgrounds is such a wonderful place to go for small fixes. The staff seem to know everything and are so wonderfully helpful. Had my grandson fixing some electrical switches in my house and even he mentioned how nice the workers were. They have the best selection of bird feeders I've ever seen. read more

We own a number of rental units in Missoula and always know that whatever part or piece we need at the moment we can find at Ace Hardware. but the most important thing they stock there is the staff! The staff is knowledgeable, helpful and really friendly. this summer, the manager of the garden store even came to our home to advise us on a cherry tree. Way above the call of duty. And, of course, you can't forget the free popcorn. Judy Helm Wright read more

Called in today and asked if they could program a chipped key for a Ford F150 and gave them all information. The guy said yes they can and they had one key blank left and it was $80. That was same price Ford quoted me but I had to wait until next week for appt. So I drove down there and he asked if I had my truck and I said no that I was told it was needed. Went home again and got truck. They did process and worked. Went to Casher and now they want to charge me $100. When I said I was quoted $80 on phone they called manager of dept who said then I was quoted $89.95 which I wasn't. The manager and person who programmed never quoted me anything. Needless to say they would not charge me what I was quoted and was worse excuse for customer service I have ever seen in there. Used to be great.... Not anymore. Stay clear of this place. read more

Update: Tim Fox called me instantly after I emailed him. He was very apologetic. Tim stated that he would speak with Dylan, use it as a teaching example in management meetings. Tim confirmed that Ace prides itself on good customer service. He completely made things right with me. I really appreciate his very prompt response and quality attention to my complaint. read more

Very helpful with trouble-shooting my grill, even tho it meant not having to buy anything! Greeter at the front is very helpful and can radio someone to meet you in any department you need. read more

The most helpful people I have ever met. My go to place for almost everything. If they don't carry an item they

Don't Know if I'll return to this location. Several of the employees made us feel very uncomfortable,followed my fiance an myself from isle to isle it was very unprofessional we have never had a bad experience there in the past or like that ever anywhere read more

Every staff member I encountered was absolutely fantastic. We are in tough times and they were all willing to help and very friendly. I went in with an odd request and the person that helped me didn't have the item but he helped me "build" what I needed. He went above and beyond! All the staff did! read more

I was in ace today and the staff was very helpful and knowledgable AS THEY ALWAYS ARE! :) Also, a patron of ACE was in there not wearing a mask and openly defying the policy, he was antagonistic and rude ro the cashiers. Despite that, the ACE employees were kind and respectful even when their patron wasn't. Thank you ACE at Trempers for not only being diligent about our safety but also exceedingly professional during difficult times! read more

Unfortunately I was in Ace hardware today making a purchase of the fire extinguisher and a pet grooming tool. My son and ever in there and my son had pulled his mask down for a minute and an employee apparently his name is Ethan who professes himself to be a manager told my son to put up his mask he had to have it on so my son pulled it up not completely covering his nose. Ethan continued to walk towards us in a very threatening manner insisting that my son needed to leave the store if he did not pull his mask completely up over his nose. I felt very threatened by this door manager I feel as if he handled the situation completely unprofessional. I have been in the retail business for 25 plus years in the business of manager and district manager and this is totally unacceptable the way he handled it he should never have made his customers feel threatened nor should he have lost sale in the way he handled himself. totally unacceptable behavior by his name is Ethan at the Ace hardware center in the tripper shopping center. read more

I came to Ace Hardware to try and make an extended seat post for my bicycle. I had done similar projects at Ace Hardware before. I needed a pipe cut and drilled. Every time I had gone to Ace before it was before my transition. Now that I'm currently transitioning Ace Hardware refuses to help me. I was told they do not provide this service, and that they never have. They refused to help me and would not tell me where I could be helped. Almost left in tears, will never use this business again. I do not feel that one star is worthy of the service that I was granted at Ace Hardware. I do live in a small town in a relatively intolerance state, but for the most part every other business I go to is more than open and accepting of who I am. But apparently Ace Hardware and their staff are not. I was also goggled and stared down at the entire time I was in the store. Does not make me feel warm or welcome, I do not know how this place is continuing to have a business in a town like I live in. read more

I have purchased christmas trees from Ace for 15 years or better. This year I went to both stores trying to find a "tree". I could not believe the poor quality of the "shrubs" they were calling Christmas trees. I bought one and its the poorest tree I've had ever. And it's my last from ACE if next years so called trees are this lousy. read more

My husband totally geeks out here! He loves going! There is a HUGE selection of stuff and we've found the employees to be super helpful. Sometimes my husband will drop me at the craft store and browse Ace. Thank you for giving me more craft store time!!! Seriously though, really cool store. read more

Ace Hardware has just about anything and everything you could need for any kind of project. I went in for some very specific pieces and found some that worked out great. They sell, an array of tools to complete any job you may have in front of you. And friendly staff makes things even quicker and smoother. read more

best hardware store around. impeccable customer service. love shopping here for everything from tools to dog food to garden supplies.

I have been shopping at the ACE Hardware at Trempers since 1983. It always was a good experience and they lived up to their logo, ACE is the helpful hardware store", until......they expanded and bought out Sportsman's Surplus. Each time I have gone there since then has been a hassle finding things. And each time the staff has gotten more and more short, even irritated with asking where things are. Today I asked where the batteries were. The staff person just looked at me for a few seconds like he wanted something. Then he asked "D,C,AA?" Oh, so they are in a different aisle??? No they were all together, but my question seemed to irritate him. Next I was looking for kerosine with the other solvents. No kerosine, so I asked someone. This one did not even look at me. Just talked into his radio and unless I had caught what he said I would not have known he even heard me. Well his radio didn't work so he sent me WNW through the store. I had to ask someone else whose radio was working. At checkout the staff was......irritated. I had to bag my own stuff. I thought maybe I did not brush my teeth this morning but I remember I did. I think they are just too big. Growing pains. Well for me there is Quality Supply and Walmart which is where I did buy my batteries for four dollars less. read more