I switched to MontanaSky from Spectrum, I felt I had no choice. They're internet is faster AND cheaper, plus their office is located in Kalispell. Been with them for a while now and haven't had a need for support. Was really easy to get someone on the phone to update my payment method. THANKS MONTANASKY!! read more

Don't ever call into the office for help they meaning the owner was rude accused me drinking rude snotty and was no finally hung up and fixed the problem myself read more

Awesome internet service, great customer service, fast, reliable internet and great support! Thanks MontanaSky!

I received great service and their prices were very reasonable. I would definitely recommend them.

Robert in sales was absolutely wonderful. And the installer insight Surveyor have been absolutely a dream to work with. The support team is phenomenal. Thank you guys for all of your help and quick response even on a Sunday! read more

I suffered through 3 years of horrible internet service and horrible customer service. Every time I complained that I was not getting the speeds I was paying for the response was, "it looks good from here." I never received help. I did not have any other options until a few months ago and now I am returning their equipment. read more

After much consideration, I am filling a formal complaint with the BBB and the Consumer Protection Agency to start with. Then, I will be assisting the Montana Legislative representatives to add to or wright protective laws that will prevent businesses like MontanaSky from bullying customers into paying for services not provided. I was very patient for over 10 months and allowed them to attempt to fix the problem. At no time during this entire, stressful ordeal, did they provide the agreed upon service. Our TV always buffered during all time of the day, sometimes for several minutes. I started taking videos of the problem because when I would call in the concern, they would say that they show it's working just fine. Well, if it's working just fine, then why does it buffer and interrupt our programs all the time. We will be allowing the courts to access our phone records to show how many time we contacted MontanaSky to inform them the problem still exists. Even the technicians that came out to the house to make adjustments admitted they knew about the problem, and they would do their best to fix it, but they could never fix it. Then one day when we called in, the in-office person also admitted he knew about the problem, he would send a technician back out, but didnt know if they could make it any better, which they were not able to fix the problem. About their internet service, they will tell you they are an internet company that also provides TV service. They argued that their internet service is solid, and I should still continue paying them regardless of the poor TV service. Let's review,, when I first contacted them, I asked for TV service as I already had acceptable internet service through Verizon. Their response was that I had to sign up for their internet service in order to get their TV service,, so I did. They offered 20 or 30 mbs, I signed up for 20 mbs from their recommendation as they felt 30 was not achievable without their other customers suffering. They explained in detail if they have too many customers being serviced from one tower, them the performance goes down. I agreed and accepted the 20 mbs service. Then when I received my first bill, they were charging me for the 30 mbs upgraded service, which cost more of course. Again, being courteous and professional, I called for an update on what I was being charged. The agent told me an entirely different story,, oh yes, he said, we will be able to provide you with the 30 mbs internet service, no problem. Well,, their internet performance was tested several times also, and I have multiple test which rated their performance in the single digits. Not only were they not able to perform at 30, they had trouble even performing in the high teens. Now,, if you call them, the agent will say " we show your performance is just fine, is their anything else I can help you with" ?. So, my last straw is when some employees are honest, and admit they are aware of the unacceptable performance, while the upper management points to a signature on a contract and demands we continue the service, or they will charge us a $400.00 disconnect fee. Here's where I want the Consumer Protection Agency and the law makers to step in. I want protection laws to be written that put the burden of proof on the provider to show that agreed upon services have been provided prior to penalizing the consumer for cancelling service. Yes, MontanaSky has turned me into a collection agency as I would not pay their penalty fee when I finally say, enough is enough, I'm out. When I tried to negotiate with the manager, it did not matter to her that they have never provided an acceptable service. All she kept saying is she had my initials on a contract, and if I didnt continue the service or pay the 400.00, she would turn me into collections,, and she did. This company has lost all sight of the consumer and fairness. I feel I was lied to from the start that they could provide the service they were charging, they knew they had a problem from previous customers complaints, verified from their repair technicians and honest employees. So, since they are so insistent on being unfair to me and other customers, I'm committed to taking this as far as I can to protect future consumers, and I'm filing for a substantial refund based on services paid for and not provided, which I believe is already against the law. Any customers who have a similar story, I encourage you to at least contact me. I will be posting updates, as this progresses I will be making every to stick to the facts. This is not an emotionally decision, this is all about treating the customer with fairness and honesty. I have agreed to testify in Helena in front of the committee and show my videos and performance tests as examples. These interruptions and pauses, and buffering literally make a show un-watchable. I tried to negotiate with this company first,,,,, they refused,,,, so here we go. read more