Garbage policies. I bought a money clip and it immediately didn't handle my money and cards properly. Without ever leaving the store, I tried to tell them that it was a faulty design, but they refused to let me return it. Horrible policies. Customer service reps were very friendly and I don't fault them, just pretty unbelievable that I couldn't return something while I was still at the checkout counter (and hadn't even signed the receipt). Unfortunately, since the card had already been swiped, I had no other options based on their "exchange-only" policy. Have spent plenty of money here but will not be back read more

As a long term loyal customer to this brand and store, it was really disappointing to get the kind of response I got today from the manager. Brought my pen to get serviced as the screw on top had come apart and asked to send it to get repaired. I was informed that they no longer service this pen and it's pretty much garbage. She did offer that if you turn the pen in and they will give a small discount on a new pen. Not sure why since the pen is useless and they will not repair it. Really I was just looking for some solution to fix this pen as I have had it for over 10 years and I collect them. Her response and attitude was very disappointing and bad reflection on the brand. read more

Terrible customer service by one of the reps at the store. Today, I drove all the way from Cypress to buy some inks for my pen I previously bought in the store only to be recived by seller with a terrible attitude. I asked to test a in and she told me that she can't let me tested when in the past, I had tested inks. Other reprentative had to intervine for me to test the ink. Then, I asked to try the reds and her answer was rude telling they are there on the wall. I had to leave the store. Her attitude was killing my mood. I love the my montblan pens but the selection of sellers should improve so they understant that should be polite with the clients. read more

Very nice store and the staff, in particular Donna and Pam, were both great and very helpful both times i was there recently for some purchases. i will keep going there and compliments to their great service. read more

Excellent customer service - I did not feel hassled while I looked around. Gorgeous and Simple products - The display of their leather, pens and jewelry was tempting. Nothing was overwhelming. The only complaint is their giftwrapping. They are so intricate with the wrapping, that it takes quite a while. I suggest that you browse around the Galleria while they wrap your gift! read more

Disclaimer: My husband currently works for this boutique. That being said, I was a loyal customer of this boutique long before he started working there. We used to drive into Houston from College Station, just to come to this store. That's how well they take care of you. A true luxury store can be defined not only by their wares, but by the way they value their customers. And they're good at that here. We used to work with a wonderful girl for over a year. She always greeted us with a smile, remembered our names and majors, and took time to talk even if she knew we weren't buying. When she left (she moved to India!), she sent us a long, handwritten letter and encouraged us to find someone else within the store that we enjoyed working with. That is great service that made us feel so appreciated and we knew we'd be in good hands. I have a pen fetish that many of you know about (and mock me for!) and it all started here. They have all sorts of goodies (Fayza happened to find the diamond encrusted one that is gorgeous, but worth more than most cars!) and they do special editions that are great. Their ambassadors (including the lovely Johnny Depp) help advertise the products which help in different charities (the major one being UNICEF). I saw a gorgeous pen in a magazine and ordered it two months in advance--they got it in and I had the first one in the entire state of Texas. I was a happy camper. Even though they're known for their writing utensils, they've really expanded their line to include a lot of other things. Their leather line is great. I have a wonderful business card holder that is in perfection condition even though I've used it everyday for the last three years. Their briefcases are beautiful, as are their purses. I gave my mom a small leather credit card holder last year and she claims it has been the best gift I've ever given her. They also started a line of purses that are gorgeous! I have my eye on one for Christmas already. The newest edition to their line has been the jewelery. They've had great cuff links for a while, but now they have expanded the line to include silver and gold jewelery. Many of the pieces are gorgeous and they make a great statement. They also incorporate the MontBlanc star diamond which is the first diamond to ever be made in the shape of a logo. Even before my hubby worked there, we'd stop by the store about once a week after we moved to Houston. They are always friendly and helpful without being pushy. They have a great return policy and are constantly adding new things (I'm currently in love with one of their fragrances). They often have sale items that are not on display, so ask about it and you can find yourself a really good deal for yourself or for a gift. read more

A high honor and compliment to several written works and collections of personal stories of yesteryears and present are the result of solid intelligence, and creative juices accompanied with remarkable instruments of a strinking pen crafted from hand and ink, its life blood. Rosy and I visited the Mont Blanc retailer today at their Galleria location. After passing through the entrance way, we shared the spot light with this fine and premium organization. MB is a first class world where their culture stems from a long tradition of excellence in encouraging all of us to write and to express our thoughts, emotions and personal story. During our visit, we encountered John. John, an associate, was a pleasure speaking to and helpful to describe their collection. Their works span from classic pens, fine jewelry to luxury leather accessories. Listening to John, you could hear and recognize that quality and perfect craftsmanship creates another world with boundaries that are distinguished with mankind's partnership with culture and topped with elegance that invites all of us to take part in it. It was a pleasure to visit Mont Blanc - a protrait of style, a culture and writing. MB continues to grow and evolve from a foundation of dedication, passion and ambition. Rosy and I plan to return and when we do, we look forward to our order. Signed, Rosy & Esteban read more

Nothing much to say, I'm a collector of fine writing instruments and Montblanc makes one of the finest in the world.

Rameesh is a great salesman. Takes plenty of time to answer all of your questions and is very patient. I tried many different pens and also tried some repeatedly yet he didn't mind at all. other employees seemed pleasant but I didn't really talk to them much. read more

I have been a Montblanc fan for many many years and have always enjoyed coming to this location to view the new Montblanc pieces. The staff is always helpful and ready to answer any and all questions. read more

I just went there to repair my fathers pen and I have nothing but compliments about their staff and service. Very down to earth and respectful. read more

Fantastic assortment on limited edition writing instruments, the staff and manager were able to deliver a 40 unit special order for my business for our client appreciation day. A+ plus on customer service and attention to detail. read more

Today, I bought Fountain pen by this store. I tried to find the best pen for me. But Chinese store clerk was unfriendly. Usually this kind of expensive boutique is friendly. Must be kind to customer. But it was not. I like MonrBlanc,but I will never buy by this store. read more

Horrible customer service for a high end store!!! I took my new sky walker in that I purchased from Mont Blanc online. I was told by this snooty hourly worker that I had to return the damaged pen back to Mont Blanc online and instructed me on how I was to close the cap on the pen to prevent it from cracking. Duh I own 3 of these pens!!!! Mont Blanc online instructed that they are supposed to help whether the pen was purchased from there or not, that didn't happen. For a high end store they are horrible similar to McDonald's!!! read more

Beware, I returned a Francois limited edition which was less than ten months old and paid $2600 for same, the pen fractured in half at the cosmetic ring closest to the nib and they would not replace same. Also there are no obvious abuse markings around either of the fractured ends but they claim it was the fault of the owner, if this wasn't reality I would never of considered this company to deal in such bad faith, Never again read more