Dr Mendes was great. His staff, however, is horrific. I was getting treated for a lower lumbar sprain, and called to make a follow up appt. While I was on the phone making the appt, I mentioned in passing that I had a minor fender bender, which, while was unrelated to my sprain, is probably something my treating doc should know about. I couldn't have expected what would happen next. They basically pulled treatment, saying that because I had gotten into a minor fender bender (which I didn't even report to my insurance), I would have to pay out of pocket (even though doctor mendes is a member of my network!) No if, ands or buts. When I asked for further explanation, they were insensitive and RUDE. Immediately on the offensive. When I explained that I couldn't pay out of pocket right now, they were horribly insensitive, basically saying that it was too bad. The woman on the line, Bonnie, hung up on me. When I called back, they rotated the phone to someone else, who also hung up on me. They were like mean girls from high school. When I called a third time upset and in pain, another woman said, "real mature!" When I asked to speak to my doctor, she refused to put me through or leave a message. They then hung up on me a third time. Who does that? How is that professional? Mendes should fire his entire support staff. They are catty, miserable and awful, oh and clearly crazy. Meanwhile, GO TO ANOTHER PRACTICE CAUSE THE STRESS OF DEALING WITH THESE HORRIBLE PEOPLE WILL MAKE YOUR SYMPTOMS WORSE!!!! read more