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    Montebello DMV

    2.6 (292 reviews)
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    Montebello DMV Lobby
    Caesar C.

    Best DMV in LA County! Compared to the rest, by far, the Friendliest and most Helpful staff at any DMV. Staff was early and helping customers before they even opened, also, very polite and helpful security as well. Everyone behind the counters had a smile and were very polite and friendly with all customers, all staff showed that they loved their jobs and truly cared about all the customers. Security Sandoval was on point, he was very polite, helpful, and friendly. Security Sandoval greeted everyone with a smile and assisted them with any questions they had, never seen a security guard work as hard as Sandoval. My wife went in for a drivers test, she was assisted by Examiner Mike, another awesome employee of the Montebello DMV. Examiner Mike was very polite and professional (nothing compared to the rude examiners at Bell Gardens). Wife was extremely nervous and Mike made her feel welcomed and calmed her down by addressing her nervousness and explaining to her that the test was as if she was driving with any other person and there was nothing to be nervous about. Examiner Mike was very helpful and went over all the results at the end. For beginning to end, wife said he was amazing. Thank you Mike!!! DMV was also clean and everything was in order.

    Came to renew Drivers License since I needed a Real ID now. Our visit was quick and efficient. We were in and out in only 17 minutes, and this is with checking-in at one window, reviewing documents at a second window, taking a picture at a third window, and finalizing everything at a fourth window, all in 17 minutes. So, make an appointment online, fill out the forms online, and you will have a stress-free visit. I have to give a shout out to the security guard. Everyone who comes has probably not been there in years and you don't know where to go or what line to stand in. The guard shouted out instructions to everyone, kept the lines in-order and made the lines move quickly, this made it soo soo much easier. Sorry I don't know his name.

    Slowest employee ever!

    I had to renew my drivers license and I could not do it online as I needed to take the vision test and fingerprints. I submitted photos of my passport along with two documents showcasing my proof of address. Upon arriving to window 22 the man asked me again for a physical copy of my passport and two documents showcasing my address. Bruh, what? What was the point of me uploading everything online? Made absolutely no sense! So if you're renewing your license be sure to bring all documents with you in hand or they will refuse to issue you a license despite uploading the documents online. Window 22 worker--the slowest mofo I have ever encountered! He took his sweet time photocopying my documents and passport. I would compare him to a sloth! He is a sloth. I am a very impatient, efficient, want things and get things done yesterday kind of woman. So this dude made me want to rip my hair out! I told him I received a letter saying I needed to take a vision test, get fingerprinted, etc. The mofo said, "Do you have that letterrrrrrrr?" Bruh, why would I make that up? I paid cash and he must have counted my change a zillion times. Like, bruh, what are you doing?????????!!!!! Is it really that hard to subtract 45 from 100? He wasn't rude, just super slow and I hate slow people! I swear I stood at his window for like a half an hour and when he was finally done, he sent me to another line to take my photograph. The woman who took the photograph was very efficient, nice, and knew exactly what she was doing. She was lovely! There is ample amount of parking! I parked very far because my car is brand new and I didn't want anyone around it, so that's a plus. Wait time as evidenced in the photograph below was nearly an hour without an appointment. I would recommend checking-in way before driving over to save you time. Avoid window 22 unless you like slow workers.

    Jocelyn C.

    I had an appointment here to renew my REAL ID. I was actually too early, so I sat in the car for about 45min. I waited for my number maybe 20 min. I was excited to get to the booth when I got called. I freakin' regret catching the guys name that apparently didn't help at all. (Rolling eyes). He told me I had to have 2 forms of proof of address. I told him honestly it didn't tell me that online. I trusted the online & didn't bring anything. Basically, he sent me home not even looking at my information correctly. I didn't realize this till I got home. In the meantime I cried all the way. Another reason this was a big deal, other than supposed to be getting a new REAL ID, was because we planned out our travels coming back from LA back to the Bay Area. So to be told misinformation caused issues. A day later, we called another DMV, and I explained the guy at Monetebello refused me because I didn't show them proof of ID. The lady on the phone was confused, because she said, "you didn't have to because you had a REAL ID." Soo....that waisted us gas & mainly time going to Montebello location. So basically, that was bad & 2 stars only cuz it was still a short wait to get to the window anyways...

    Vicky S.

    I never received the car title since I paid off my car but they still asked me to pay $27 didn't explain to me why I need to pay $27 and just be told rudely that check your address is that right ? Rude and rude . They must hate their job a lot and they should quit the job if they are rude ! Only the security guards are very nice ! Bad experience from this DMV !

    Mr. Jerk the security

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    3 months ago

    Very good experience taking the behind the wheel test! Thank you Mr Cris ( my instructor)!!!

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    The worker here was curing me out and I didn't like that I didn't raise my voice or nothing I just needed help

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    Montebello DMV Reviews in Other Languages

    Ask the Community - Montebello DMV

    My registration is due it's not late but I can't get a smog. Can I still get my registration?

    I want to take my drivers permit test, how are they doing it now with the new restrictions?

    How much is it to retake photo for drivers license & renew in person?

    I paid $35. To renew my dL.

    Any dmv open saturdays?

    There's quite a few including Pasadena, Fontana and West Covina. This location, unfortunately, is not. Go to: https://www.dmv.ca.gov/portal/dmv/detail/fo/fo_sat_offices

    View All 6 Questions

    Review Highlights - Montebello DMV

    But with some 300 other customers and long lines, my 2:00 pm appt to upgrade my DL to a Real ID took an hour.

    Mentioned in 16 reviews

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    People searched for Departments of Motor Vehicles 2,030 times last month within 5 miles of this business.

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    DMV

    DMV

    2.5(495 reviews)
    6.1 mi

    The DMV experience has always been described as one of those harrowing experiences with long wait…read moretimes, unfriendly staff, outdated everything, and just general negativity. Surprisingly, the experience here was pretty positive on a recent visit. I was helping my cousin get set up with his DL for the first time and the staff were friendly in helping get things set up for him and allowing me to help translate. The person helping us (I wish I got her name but she was really sweet and was learning basic Mandarin to help folks who come through) was able to get set up with the RealID in person, even though all of his documents have not physically arrived. There were some hiccups, as would be expected, but nothing that the staff weren't willing to be helpful and patient with us with. The facility itself is clean and seems well maintained. There was plenty of parking and it was easy to get in. I guess when I finally come back to socal permanently, I'll likely end up coming to get my license at this location!

    The employee was very impatient and unprofessional during my visit today. I only tried to ask one…read morequick question that would have taken a second to answer, but he immediately dismissed me and called the next number before I could finish speaking. His tone, attitude, and facial expressions were disrespectful and made me feel uncomfortable. When I mentioned filing a complaint, he sarcastically waved me over and told me to "go ahead and complain," which felt very inappropriate and unprofessional for a DMV employee. I understand DMV policies must be followed, but customers should still be treated with basic respect and professionalism.

    Photos
    DMV
    DMV
    DMV

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    Vehicle And Vessels Registration Services

    Vehicle And Vessels Registration Services

    3.6(7 reviews)
    0.4 mi

    Muy excelente atención con la señorita Laura q nos atendió muy rápido solucionó mi problema de mi…read moreregistro de auto

    One word can sum up my experience here: chaotic…read more I recently bought a used vehicle and the dealer had sent me here to submit the registration and pick up license plates. The name has changed to Facilito Auto Registration, Inc, and is offered as an alternative to the DMV when it comes to processing minor vehicle paperwork. After my visit here, I feel that the DMV would have been the more efficient route. The venue is on a busy street with no dedicated parking. I parked in the lot of a neighboring strip mall. I came on a weekday afternoon and the single room office was full of customers. There were three staff members. It was not managed well. There was a lot of commotion and chatter, though it's hard to remain quiet when you're in confined quarters with several others. I watched people walk in after me and walk right up to staff members without waiting their turn. The staff were all on their cell phones having side conversations as well. It was a very weird, chaotic vibe. One of the women behind the counter was speaking to each incoming customer in Spanish; I was a bit lost in translation. I waited an hour and 20 minutes before any of the staff even acknowledged my presence. Apparently the printer was out of commission so there wasn't a way to process the paperwork. Another staff member was manually filling in the forms by hand in lieu of the printer fiasco. When I was acknowledged, the woman was friendly and apologetic. I live a few hours away so sort of wasted my time in this loud, claustrophobic room within close proximity of several others. It was at that time I really wish I'd paid attention in high school Spanish class. I ended up leaving without anything being done and asked the dealer to process on my behalf on a later date when the printer is back in working order. If I found myself in this sort of scenario again, I'd likely opt to go to a AAA branch instead.

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    Vehicle And Vessels Registration Services
    Vehicle And Vessels Registration Services

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    DMV - After a lot of complaining, somebody came to help him thank God

    DMV

    3.6(13 reviews)
    3.2 mi

    Dear DMV, Why do you…read moreinsist on treating people like this? Has it ever crossed your mind that a huge portion of the people walking through your doors are there because they don't know how to navigate everything online? If they could do it from home, trust me--they would. Nobody wakes up excited to spend their entire day sitting in a DMV waiting room. Instead, what do they get? Confusing kiosks. Zero instructions. And not a single staff member nearby to guide people who clearly need help. I watched elderly people struggle just to use a keypad. No direction, no assistance--just frustration. It felt cruel. And honestly? I ended up helping multiple people myself, and I'm not even that tech-savvy. I just couldn't stand there and watch. We're not machines. We're human beings. Not everyone is up to speed with technology, and that shouldn't mean they're left behind or made to feel helpless. This system isn't just inconvenient--it's broken. Sincerely, A very disgruntled (but still hopeful) DMV patriot

    My deepest thanks and appreciation go to Michael (Store Manager), Sierra J (Assistant), and the…read moreinstallation technicians. They were on duty today (18/04/2026) and assisted me in installing 3M Crystalline on my car, delivering highly satisfying results--5 stars. Once again, thank you for your outstanding work.

    Photos
    DMV - NOT the dmv!

    NOT the dmv!

    DMV - DMV services & Auto Insurance

    DMV services & Auto Insurance

    DMV - All three of these people were struggling for like 30 minutes what happened to the paper forms?

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    All three of these people were struggling for like 30 minutes what happened to the paper forms?

    Social Security Administration

    Social Security Administration

    3.3(28 reviews)
    0.2 mi

    I came to this location to get some Social Security stuff done…read more On a cold and VERY rainy Wednesday I sent my husband to this location at 11:30pm to get me a number. Then I drove from work to this SSA Location, i got there around 11:45pm. They called my number by 12:15 and I was out of there by 12:25. We first thought this was going to be a long and painful process, but it was fairly simple. I would give yourself an hour at the SSA. The person assisting was really nice and helpful. He was also very quick at getting everything into the computer system. Wednesdays they close at 12pm! SO you want to be in the BUILDING no later than 11:59! they wont let people back into the building if you step out!. They are very strict about closing time. As long as you're in the building before the door closes, they will assist you. Don't forget to check into the computer for a number

    If you need to visit this or any other branch of the Social Security office, please try to make an…read moreappointment. Upon entering this office, the very friendly security guard advised me that an appointment was required to enter the building and that no one would see me without one. The guard handed me a card with the number to call to make an appointment. I did not have an appointment, so I left and sat in my truck, trying to make one by phone. I dialed the number on the card the security guard gave me. I received a recorded message that they were busy and it would be many minutes before an agent could assist me. I waited, waited, and waited some more. When the waiting time hit thirty minutes. I was done, frustrated, and left, never having asked any questions about my issue. I'll try again sometime. For now, time to have lunch

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    Social Security Administration
    Social Security Administration - This line!

    This line!

    Social Security Administration - Beware hours on Wednesday is only from 9am-12pm (latest on 8/14/19)

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    Beware hours on Wednesday is only from 9am-12pm (latest on 8/14/19)

    Montebello DMV - departmentsofmotorvehicles - Updated June 2026

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