Wow!!! I'm so amazed by the highest class customer service provided at the Montebello DMV Office!! I took my dad to renew his drivers license. I feel bad since I didn't get the Motor Vehicle Representative's name. But she was at Window 19, on May 14, 2026 at 10:50AM with ticket number F076. I thought I was at a high end boutique store about to spend thousands not a government office trying to renew my drivers license. Your representative was the most kind and caring human being. My dad's a senior and a little slower to hear and process things. She took her time to let my father adjust to all the data he was processing. She asked about my Oura Ring and we talked about pets specifically cats and how her 5 year old son wanted one. This interaction was totally not expected as she was to help process some paperwork. My dad went in with a little anxiety worried about the whole process of renewal and he left with a big confident smile on his face because he was cared for as a human being not just another number. Again I feel bad for not getting her name hopefully you can lookup and give credit to her as what a fantastic job she is doing for the community. She deserves a raise and a promotion. She should be a trainer to train all the new representative out of the gate. She knew how to turn a stressful anxious person into a calm, very relaxed renewal experience. If I can book her for future appointments I'd come back to her and recommend all my friends and family to request she take care of all of my DMV needs. Parking was also easy as well but even if it wasn't. Her customer service skills and fast processing speed is well worth to coke visit her again. She was friendly and caring. Hopefully this message reaches her manager and she receives the recognition and promotion she deserves. Again thanks for taking care of my dad today and thank you for serving the community with love and care!! read more

First and foremost CA DMV is a joke. Because I had 1 accident that wasn't my fault and because I asked for a new Driver's license a couple years ago, I had to retake a driving test. 2nd. I understand why people get upset at DMV staff members. In this facility, I saw staff members who have worked here for yearssssss constantly impede on other staff members conversation while the 1st worker has a client in front of them. Slowing the process. I staff member which I seen working there for 15 + years is notorious for the above. I had him and he told me to hold on while he impeded in a conversation. I told him "I'm not trying to be rude brother but its a simple question she can answer. I don't want to stay here lo ger than I should." He understood and got me put of there. Overal, I was there for 2.5 hours. read more

I would recommend this office if you have an appointment; otherwise, be prepared to wait for one to three hours, as this location is huge and, as a result, MANY people visit this branch. I was forced to visit the DMV because I will be flying to Florida next week, and, silly me, I didn't realize a Real ID is required to fly anywhere. I have not flown in over thirty years Back to the DMV. As I entered the location, an older but very helpful security guard assisted me in checking in using my cell phone. This process took all of one minute. Once checked in, I took a seat in the extremely busy waiting area. It was PACKED!!! I waited and waited and finally decided to leave and have lunch instead. What can I say, I love food! I will try to make an online appointment, and if nothing is available anytime soon, I will be back to waiting in these long, "non-appointment" lines once again read more

Montebello DMV - Departments of Motor Vehicles Near Me - Montebello, California

Best DMV in LA County! Compared to the rest, by far, the Friendliest and most Helpful staff at any DMV. Staff was early and helping customers before they even opened, also, very polite and helpful security as well. Everyone behind the counters had a smile and were very polite and friendly with all customers, all staff showed that they loved their jobs and truly cared about all the customers. Security Sandoval was on point, he was very polite, helpful, and friendly. Security Sandoval greeted everyone with a smile and assisted them with any questions they had, never seen a security guard work as hard as Sandoval. My wife went in for a drivers test, she was assisted by Examiner Mike, another awesome employee of the Montebello DMV. Examiner Mike was very polite and professional (nothing compared to the rude examiners at Bell Gardens). Wife was extremely nervous and Mike made her feel welcomed and calmed her down by addressing her nervousness and explaining to her that the test was as if she was driving with any other person and there was nothing to be nervous about. Examiner Mike was very helpful and went over all the results at the end. For beginning to end, wife said he was amazing. Thank you Mike!!! DMV was also clean and everything was in order. read more

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Don't know why ratings are so low. My experience was 5 star. Line moves quickly. Window employee was helpful and pleasant. She explained everything to me about my situation and corrected it while explaining to me. She was super knowledgeable. I appreciate that so much. read more

Made an appointment to get my RealID. Yes, it took me forever to finally get it. I made an appointment for 3pm and was out by like 4pm which to me is a plus. Staff was very friendly from the security guy ensuring the line is kept, to the person checking people in, to the staff checking the documents to the photo attendant. Overall, great experience. read more

Came to renew Drivers License since I needed a Real ID now. Our visit was quick and efficient. We were in and out in only 17 minutes, and this is with checking-in at one window, reviewing documents at a second window, taking a picture at a third window, and finalizing everything at a fourth window, all in 17 minutes. So, make an appointment online, fill out the forms online, and you will have a stress-free visit. I have to give a shout out to the security guard. Everyone who comes has probably not been there in years and you don't know where to go or what line to stand in. The guard shouted out instructions to everyone, kept the lines in-order and made the lines move quickly, this made it soo soo much easier. Sorry I don't know his name. read more

Montebello DMV - Departments of Motor Vehicles Near Me - Montebello, California

Very good experience taking the behind the wheel test! Thank you Mr Cris ( my instructor)!!!

I had to renew my drivers license and I could not do it online as I needed to take the vision test and fingerprints. I submitted photos of my passport along with two documents showcasing my proof of address. Upon arriving to window 22 the man asked me again for a physical copy of my passport and two documents showcasing my address. Bruh, what? What was the point of me uploading everything online? Made absolutely no sense! So if you're renewing your license be sure to bring all documents with you in hand or they will refuse to issue you a license despite uploading the documents online. Window 22 worker--the slowest mofo I have ever encountered! He took his sweet time photocopying my documents and passport. I would compare him to a sloth! He is a sloth. I am a very impatient, efficient, want things and get things done yesterday kind of woman. So this dude made me want to rip my hair out! I told him I received a letter saying I needed to take a vision test, get fingerprinted, etc. The mofo said, "Do you have that letterrrrrrrr?" Bruh, why would I make that up? I paid cash and he must have counted my change a zillion times. Like, bruh, what are you doing?????????!!!!! Is it really that hard to subtract 45 from 100? He wasn't rude, just super slow and I hate slow people! I swear I stood at his window for like a half an hour and when he was finally done, he sent me to another line to take my photograph. The woman who took the photograph was very efficient, nice, and knew exactly what she was doing. She was lovely! There is ample amount of parking! I parked very far because my car is brand new and I didn't want anyone around it, so that's a plus. Wait time as evidenced in the photograph below was nearly an hour without an appointment. I would recommend checking-in way before driving over to save you time. Avoid window 22 unless you like slow workers. read more

Montebello DMV - Slowest employee ever! - Departments of Motor Vehicles Near Me - Montebello, California

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The service attitude is excellent; they were able to perfectly resolve issues that other DMVs had been dragging their feet on. They are a truly dedicated establishment--simply fantastic! read more

very bad experience. Went in this Monday 4/20 at around 3pm. This bigger white lady with long curly light hair and square glasses looked to be in her late 30s was the one helping us and was extremely rude. I went in with 2 other Mexican guys who do not speak to much english and she was just very unhelpful, rolling her eyes, being very unkind. She ended up calling this guy over who spoke a little Spanish, tall with black hair. Was also very rude. read more

Got here at 3:30pm and the line was decent! Much shorter than Westminster dmv line at 9:30am today! Wow! I had an appointment there and got nothing done! But now I'm back to get this real ID stuff out of the way before I travel! Let's see how smooth this will go! I have my official birth certificate so now I can proceed! So far so good! Lots of people waiting but the line is shorter! Less pressure! read more

Had my appt today Fast and efficient even on a Friday!!! Great job Enjoyed my DMV experience which until now had been not so great!!! read more

I did my application and appointment online but when I arrived the clerk could not find it. They should have told me to generate one amusing the computers there at testing but it took another stand in line before I was told I needed a confirmation number. I also waited at the kiosk by mistake but later the guard told me to go to the computers. The blue uniform guards were extremely helpful. Once I completed the form and got a confirm number I was on the right path to payment, vision test and photo. My stay took 2+ hours when it could be done in one if I understood the service reps better. read more

Came here after bad experiences from El Monte DMV for the driving test of my husband and Hanse ( if I heard it right, asian woman) at number 7 was such a nice lady. I haven't had any good experience at DMV, pretty much expected obnoxious and rude attitude but Hanse was kind, helpful, and patient to explain all the procedures. My husband's instructor for the test was Danny-he was clear with instructions and very friendly. My husband appreciated the fact that he kindly reviewed some of the mistakes my husband made during the driving test. We thank the staff here for giving us good service and experience instead of the frustration that we frequently feel at other DMVs. read more

The worker here was curing me out and I didn't like that I didn't raise my voice or nothing I just needed help

Window 19 Wait for someone else Worst person at the dmv And rude Problems with just asking simple questions read more

I went to the DMV today to renew my driver's license! I used the computer to give all personal information. Next I went to a windows to have my information checked and okayed by me. Then I went to do the eye chart, to see if I need "corrective lenses." Nope! Then I went to get a picture taken! I paid my dues! Was in and out under two hours! Am very pleased! read more

Thank you Rony or Rodny, I'm not sure how to spell your name this is one of the people who you tested and you were my instructor thank you so much for being so nice to me and helping me calm down at the beginning of my test ! I was going to leave this review early but I have so much on my plate, I took my test on the 21 of October, I had the best experience with Rony, I went to the dmv at bell gardens and had a horrible experience with the instructor but no here at Montebello I was so happy, I hope his pillow is cold on both sides ! read more

I had an appointment here to renew my REAL ID. I was actually too early, so I sat in the car for about 45min. I waited for my number maybe 20 min. I was excited to get to the booth when I got called. I freakin' regret catching the guys name that apparently didn't help at all. (Rolling eyes). He told me I had to have 2 forms of proof of address. I told him honestly it didn't tell me that online. I trusted the online & didn't bring anything. Basically, he sent me home not even looking at my information correctly. I didn't realize this till I got home. In the meantime I cried all the way. Another reason this was a big deal, other than supposed to be getting a new REAL ID, was because we planned out our travels coming back from LA back to the Bay Area. So to be told misinformation caused issues. A day later, we called another DMV, and I explained the guy at Monetebello refused me because I didn't show them proof of ID. The lady on the phone was confused, because she said, "you didn't have to because you had a REAL ID." Soo....that waisted us gas & mainly time going to Montebello location. So basically, that was bad & 2 stars only cuz it was still a short wait to get to the window anyways... read more

Montebello DMV - Departments of Motor Vehicles Near Me - Montebello, California

I never received the car title since I paid off my car but they still asked me to pay $27 didn't explain to me why I need to pay $27 and just be told rudely that check your address is that right ? Rude and rude . They must hate their job a lot and they should quit the job if they are rude ! Only the security guards are very nice ! Bad experience from this DMV ! read more

Montebello DMV - Departments of Motor Vehicles Near Me - Montebello, California

Hopefully this is helpful but if you add yourself to the line when you do it online, you better be inside the DMV before 5 o'clock in the building not the parking lot they will not allow you to walk in even though you receive a text message 15 minutes later to go inside. They need to update their website. I showed the Manager my text and they didn't care. read more

Everyone here was very rude. The security here was a straight jerk. Not to mention very touchy as you would walk by. read more

Montebello DMV - Mr. Jerk the security - Departments of Motor Vehicles Near Me - Montebello, California

Would rate 0 stars if I could. I was literally not back in after going out to call customer service because the lady at the desk didn't know what to do with my fee. I waited two hours and my number was getting called but they refused to let me in. Worse DMV I've been to do not ever come here. read more

Every time I come here is always something with the employees! They need to have a better attitude from the people in the windows to the driver instructors! If there's so many bad reviews why not look into it and give people a better experience! read more

Incompetent. Been here 3 times for the same issue. It's now 2 weeks and I don't have my driver's license. I've done my part. They didn't do theirs. They collected the money and failed to let the other two departments know. I had to spend two days on the the phone with Sacramento and clear and show proof myself and then come back to the DMV and have them process my license and wait another 2 to 3 weeks for my license. If they actually did it right this time then I will be getting my license. If not, I will have to chase it all done and send copies to wherever myself again. Meanwhile, it's the holidays and I still don't have my driver's license. No hotel room, traveling or access to anything that requires an ID. read more

This was my first time coming since they made renovations to their office. The updated floor plan is open and accessible with wide walkways and plenty of seating. The directions to each station are clear and visible. And the staff was courteous and efficient. I'm glad Montebello is making improvements in all the right places, starting with the DMV Montebello location. read more

Montebello DMV - Departments of Motor Vehicles Near Me - Montebello, California

Don't ever come here, we waited long and they were being rude especially window number 3, she's the worst! Very nasty attitude, she can't even answer a simple question and I feel like she could've been nicer to my mom but instead made a face! I would rate this dmv a 0! read more

The security guard at this location is unprofessional. I was asking him for help for someone else and he told be to get back in line and turn around! He pretended to help others just to avoid helping me and the other person out. Not sure if it was racially motivated but it was not a pleasant visit. read more

Customer service was horrible. Got my ticket waited over 1.5hrs to renew registration since the kiosk tap to pay doesn't work. Once I got to window the tap to pay doesn't work neither. I go to nearest atm 3 mins away come back and ask the same teller if she could assist me again since she just had less than 10 mins ago. She said no that I had to get a new number and wait again because everyone needs a fair chance. Fair chance to what she didn't even assist me because their OWN machines aren't working read more

I had a great experience today at the Montebello DMV. I did not have an appointment, but didn't have to wait too long to be seen. I really like the new check-in system which allows you to see where you are in line and gives notifications on your phone. The security guards and DMV staff were all very friendly and helpful. Thank you! read more

Went in for ID card. Girl on window 15 with arm tattoos had the worst attitude and was not helpful at all. Ended up talking to Asian lady on window 22 because the lady on window 15 didn't want to help me, and she was super helpful read more

Do these workers get bonuses for being the most unhelpful people or something? Every trip I've made here only because it's my local DMV has been miserable. I spend over three hours and never get anything resolved with them. read more

We have been waited for more than 1 hours. And when I finished the driving test. They said I can hand the paperwork in the house. Then the lady in window #16(June 27th), she seems have no ideas what she is doing, and being very rude during the service, she flirting with her male coworker, talking about what chocolate she likes, and do you like Mocha, and just let me wait there, I was being very polite, try to explain, but she won't even listen. I guess because she doesn't believe Chinese also can speak English!! ! Just said you need to call this phone#. And didn't do anything. Worst service ever: window#16, June 27th. Afternoon around 4:30pm-5:30pm read more

Montebello DMV - Departments of Motor Vehicles Near Me - Montebello, California

Terrible place to take the DMV test. One person asked for a parallel parking space when the test was already over, and they were heading back to the DMV. Made them fail, and this is just ridiculous, they don't deserve respect for their employees, and everyone who works there. read more

The first time I came to this dmv was 4 years ago when I got my driver license , my instructor was nice and the lady helping me too . Came back today for my name change and address. Arrived around 8:20 and the security helped me check in online and got called right away . The lady helping me at the window (5) was nice and what was helpful was I filled my application online before hand. The lady at the window for driving test (6) was also very helpful and nice! Wished I got their names. Went to take my picture and the lady taking my picture was also kind. Felt bad since she was the only one there and seemed stressed. Left at 8:50! Overall my favorite dmv , haven't had any issues. read more

The individuals at windows 2 and 23 were extremely helpful. I pre-registered and thought I would just walk in and immediately be served. But with some 300 other customers and long lines, my 2:00 pm appt to upgrade my DL to a Real ID took an hour. The staff were very calm, sympathetic, and very nice. I told the lady in window 23 that I felt like crying and she smiled and said she'd join me. Then we laughed together and it made my stress level really go down. The lady in window 2 processed my information and called me over to her ("Come on Down" like in The Price is Right) when I was starting to stand in line again. Also, the Security guard was very patient answering many of my questions and remaining helpful even though everyone was likely asking the very same questions. Thank you, for your patience and kindness. read more

The clerk at the " appointment and non appointment" window was quite rude and disrespectful. Numerous sarcastic remarks were made.I am unaware of her name, but she is a short Hispanic woman who wears glasses and has short gray hair. I truly cannot comprehend her behavior. Every person before and after me was pleasant to her, yet she seemed annoyed by everything and still found time to be rude. I know for a fact that the DMV does not train their employees in that manner.The reason I mention this is that everyone else who assisted me after her was courteous and extremely helpful .It felt as if her rudeness and disrespect were intended to expedite the line. I am unsure if she is dealing with personal issues or something else, but her attitude made me feel very uncomfortable and unwelcome. That brief 30 second interaction felt like it lasted forever. As a public servant, she should understand that we may lack knowledge about certain matters, which is why we ask questions politely. Itdoesn't mean we are ignorant. We simply want to ensure we are doing things correctly, but this woman truly complicates matters. read more

Extremely rude. Unprofessional. Indian guy who works here didn't wanna help me take my driving exam when I had all my information and insurance verified. Racial Profiling at its finest. This dmv is not somewhere anyone should go they don't care about helping u instead mid question they walk away. I feel hurt and offended because I have never experienced this or seen this happen before. read more

One of the worst Post office locations I have ever been to! Not only was the service super rude but they had me waiting for a walk in over 1 hour and 30 min for them to stop letting walk in's! They told me they were going to see me until I was next they stoped letting Walk in! Jenny was very rude and did not even take to acknowledge me to hear me out! Super rude people. read more