The clerk at the " appointment and non appointment" window was quite rude and disrespectful. Numerous sarcastic remarks were made.I am unaware of her name, but she is a short Hispanic woman who wears glasses and has short gray hair. I truly cannot comprehend her behavior. Every person before and after me was pleasant to her, yet she seemed annoyed by everything and still found time to be rude. I know for a fact that the DMV does not train their employees in that manner.The reason I mention this is that everyone else who assisted me after her was courteous and extremely helpful .It felt as if her rudeness and disrespect were intended to expedite the line. I am unsure if she is dealing with personal issues or something else, but her attitude made me feel very uncomfortable and unwelcome. That brief 30 second interaction felt like it lasted forever. As a public servant, she should understand that we may lack knowledge about certain matters, which is why we ask questions politely. Itdoesn't mean we are ignorant. We simply want to ensure we are doing things correctly, but this woman truly complicates matters. read more

Extremely rude. Unprofessional. Indian guy who works here didn't wanna help me take my driving exam when I had all my information and insurance verified. Racial Profiling at its finest. This dmv is not somewhere anyone should go they don't care about helping u instead mid question they walk away. I feel hurt and offended because I have never experienced this or seen this happen before. read more

Went to get an ID for a family member which his getting his legal documents I order. After waiting on line for 20min we reached the counter and I showed her all the documents we had to get my family member and ID. She just said no he's not allowed to get an ID with an attitude she returned all the paperwork and didn't give me a chance to ask anything else With that I decided to go to the DMV in El Monte, I was very pleased I showed them the same documentation and they advised me he couldn't get an ID but he could get a drivers license and we immediately started the process. I will never utilize Montebello DMV rude people won't even help you with a situation & wont give you a chance to ask any questions. I will continue to go to the one in El Monte read more

One of the worst Post office locations I have ever been to! Not only was the service super rude but they had me waiting for a walk in over 1 hour and 30 min for them to stop letting walk in's! They told me they were going to see me until I was next they stoped letting Walk in! Jenny was very rude and did not even take to acknowledge me to hear me out! Super rude people. read more

Gaby is Amazing from window 14, such a beautiful welcoming person! I've had so many ugly encounters with other employees but Gaby is the complete opposite. She helped me with a smile and positive attitude. She spoke to us in English and Spanish perfectly. And one thing I loved the most was that Gaby didn't loose her patience because I was with elderly people who where trying to get there real ID! Would love to always request her! But sadly it's by number. read more

Waiting in line here you start to watch people. There are some really mean workers, a few nice ones, mostly indifferent. But the mean ones can be pretty cold. Yeah it'll be painful, but how much might be midogated. Have everything in order, ready to go. Dressing nicely and being polite might help. If you're older, non-native speaker, or have a disability, bring a friend that can help you. read more

I'm only giving this DMV a one star because the worker in window 10 (4-24-25) was super rude! it's not a secret how busy a DMV office can get ! He needs to find another line of work if working with people is not his cup of tea. read more

really really bad service，i came this DMV two times，i lined up two times，no one help me to solve the problem，they did not care，they are government sevant，i only need to get the registration record of 2025，the counter lady told me to do on kiosk,when i went to kiosk ,it didn't work,and i re-lined up to a counter,and the counter lady told me that i need to do on the kiosk,they can solve the problem on counter,but they will not，super bad service read more

5/15/2020 Upping my review to 4 stars. OMG they open at 8am there's already a line that goes around the whole building. Got here at 7:45 am They have a lot of parking. I'm in a line that starts in front of the building that goes around easily 100 people. The DMV has a lot of employes going through the line asking people what they were here for and did they have an appointment. While waited in line I was given a sheet of paper saying that I have downloaded my documents into the DMV website. As I was 3/4 around the building, a DMV worker asked if anyone was given a paper like this one I said yes and they said come with me. I was whisked into the building skipping at least 20 people before me. All toll it was a fast moving line finished my business in 50 minutes. Remember before going to the DMV go online and make an appointment, if you don't have an appointment you'll be asked to leave the line. read more

I think I'm traumatized for my first and hopefully only DMV experience here. Feel free to read on for my car registration saga but I cannot recommend this DMV due to the inefficient process and unnecessary repetitive lines that are not streamlined. TDLR: was here was about 4 hours, no online system to book ahead of time, no clear receipts or communication on costs, staff offering different answers to questions. The wait online system was not working at 11AM so I go in. You have to stand in line where they give you a sheet to 'book an appt' because it's appointment only. I wish we could have this sheet earlier or online so you can book it then without waiting in line. Outside waiting in line 30 min Once you get to the front, you tell them what you're there for and they will assign you a letter/number combo and you inside and take a seat and wait again. Inside waiting in line 40 min. Once your number is called they are able to help you pretty quickly. I filled out the application ahead of time and made sure I had all my materials so I think that helped. When getting my registration price, it was almost double to what the calculator estimator on the DMV website had given me which I was taken aback. No explanation why, totally almost $450 for THIS YEAR only (2016 Toyota Rav4 for reference). - 20 min In order for my to get my new license, I needed my registration to be verified so then I had to leave the inside of the DMV and drive my car over to the registration check which is right next to the drivers test line. To note: the DMV staff are not allowed to touch your car supposedly so must open your car hood by yourself (hard for short people). - Outside waiting by car 30 min. After I got my vehicle verified, then had to park my car and wait in line outside again to go back in to get my new license. I was able to skip the line slightly as a 'come back' - Outside waiting 20 min. I still had to get another letter/number but it had a note to be in the 'A' category which is supposedly faster, but it really is not much faster. - 30 min At this point, I asked them to check the price again for my car registration which this staffer was very friendly but didn't give me any new information. I got my new plates and stickers. They gave me a screwdriver so I could change my plates there since I had to return my old plates. They took my ID as confiscation while I did this. - 20 min I was able to get one plate off but another was not moving and was extremely stubborn. Others saw me struggling and offered to help but it would not move. Long story short, went to 2 different auto body shops in the area for help and then was finally able to return the screwdriver, get my ID and leave the DMV - 45 minutes read more

Went in for a driving test today. I was so nervous but I want to thank my instructor Luis. He was so helpful the whole way. He made me feel comfortable. I felt like I was driving with someone I knew. Thank you again Luis for a smooth drive. Over all I passed!!!! read more

don't bother getting help here I seen the reviews before coming in but was far away from my home dmv ( Lincoln heights which I recommend btw) and needed to take care of my late registration. made the payment online of $700 which was completely different than the notice I recieved in the mail ( $989) after. yes the DMV website stated $700 which I paid online. long story short, I came to see if I could pay the rest or the difference to avoid tow or any future inconvenience and the simple response I got was it was paid late either way in other words I should've have paid on time & there's nothing that can be done about it. if I get pulled over it would be up to the officers discretion cause once again I should've have paid on time even if i paid the $700 online it hasn't processed and she can't see it even if I had the receipt. I drove here and waited to be told something I already knew with a touch of sass. I know the payment was late but there is a way of speaking to ppl or trying to be helpful. thanks window 8, whatever you are going through. hope you heal. read more

Every time that I have come here the workers here seem depressed and hungry and we all know what happens when people are food deprived and unhappy. They give crappy service and make mistakes . Stop messing up my requests . If I ask for a driving record print out it's not a flipping vehicle registration form ‍ this obviously could have been avoided had the dmv online website would actually " reset my password and let me order one myself as to avoid these incompetent zombies at the DMV in Montebello. Try to avoid this place if you want to continuing having a great day. read more

I made an appointment for Friday, May 10 at 3:20pm. The sign for appointment is not clear at all. I asked the guard where the appointment line is, he asked if I have the confirmation code. He insisted that if I do not have the appointment confirmation code, I will be sent back. I could not locate the code and went in line anyways. The code was not needed at all, just provide appointment time and name. The place was so packed that I ended up leaving to reschedule. read more

I did all my renewal paperwork online and made an appointment. After appt check-in, Still had to wait over an hour to do the eye exam and photo. My agent was friendly, however when I had to use the sit down viewer for vision test, I refused to do it unless some disinfectant wipes were offered. It was dusty and oily--gross. My agent understood and took a few minutes to locate some. It is disgusting that management doesn't even have them handy or available to the drivers required to use that machine. The person who took the photo was extremely impatient. I barely looked forward before I knew she took the photo, then she just handed me my receipt and dismissed me. I had to interrupt her next conversation just to ask a follow up question. read more

We all need to go to dmv and we all know that. I came in with appointment, did application online and the male that gives the numbers was a real... peace of work. You can tell he does not like his job. If he does not, why don't they find a new one. What horrible service se this DMV. Mike was horrible. read more

I came to dmv with my grandson to change his address we check in at 12pm and we have to wait for long time to see for our turn we just wait wait for 5 hours for our turn it is horrible and I want to the counter to ask the lady there that why it is going so long wait time she says you have to wait for your number she speaks so rude not good service read more

Staff is incredibly rude and disrespectful. One middle aged lady (uneducated no doubt) mocked my elderly father. She then proceeded to talk to other uneducated staff and then everyone decided to no longer help him. I don't understand where the pretentious attitude stems from considering it doesn't take a genius to do the job of a clerk. They seriously need a reality check and I hope no one ever treats this crabby lady's father the way she treated mine. read more

Horror el personal es muy grosero tienen una actitud muy grosera y preguntas algo y te contestan que no tiene k no sabrán pedí un manual para estudiar para el examen y me dijo que no tienen read more

I came to get my Real ID. First I did the application online at the DMV website and got a generated code. However, the DMV website is not an easy to navigate site. Before I headed out to the DMV, I clicked the "get in line" and got a number. By the time I arrived, they had called my number. I had to get a new number and waited. So, don't waste your time. Just head to the DMV office and get in line there. People working at the door were very polite and courteous. One lady, in particular, jokingly asked me, "where were you when we called your number?" I answered, "I was home and followed your website instruction to get a number :)". That's what I needed, a LOL moment, during this pandemic time! Patrons' temperature were checked at the entrance and were given a sticker. Inside the waiting area, chairs at six-foot distancing were available. The staff at the window was very professional and patiently answered my questions. I was directed to another window for picture taken. All in all, the experience at this DMV was very positive and pleasant. However, be sure to expect the wait -time and processing time would still take at least an hour. You can check the wait time at the DMV website before heading out. read more

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As a driving school we value every DMV for their hard work in keeping the community up to date with laws and helping the community in keeping it safe. It's not easy to deal with thousands of customers a day. But we value each employee and each instructor. We've had several students pass here and will continue to come here. Thank you to each employee that works here. read more

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DMV is usually an automatic 2 star place but I actually had a good quick experience here for my Real ID. My license was expiring so I renewed with Real ID. They did extend the requirement until next year incase you were on the same boat as me. Use the DMV online portal and do the pre verification prior to coming. The portal was pretty straight forward and easy if you have the needed information and enter everything correctly. Once you complete this, select Montebello and you get a confirmation number. This gives you an automatic appointment and you can show up anytime and go through the appointment line. Basically a fast pass for the DMV. Came at 7:50 am on a Friday, lined up, got checked in at 8 am, and finished processing my wife and myself by 8:25 am. The walk in line was at least 100+ deep. The line had barely moved from when we entered and left. Not all workers are helpful though. The person helping my wife was stupid. She came to me at my station and said the person couldn't process it. My person was able to process and complete everything for her. If possible, I recommend getting pre verified! Save yourself hours of waiting in a COVID line! read more

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Lipstick on a pig. DMV process is always less than pleasant. they just closed to remodel. It's less crowded and new grey Laminate floors. But unfortunately, staff in general has not changed as well as attitude. DMV employees always get a bad rap but for good reason. They always act like they are doing you a favor. To be fair, the facilitators getting you from point a to b were nice, but once your number is called ... watch out. Those employees know nothing of customer service.You get scolded for not speaking loud enough for them to hear yet it is ok for them to mumble their instructions. They act like we are supposed to know what to do with their confusing maze of forms. I speak perfect English and can only imagine how they treat someone who does not. Rude and unpleasant every time i've been there. They can remodel all they want but customer service needs a revamp read more

Montebello DMV - remodeled DMV, but unfortunately the staff is the same - Departments of Motor Vehicles Near Me - Montebello, California

Workers think they know everything. blonde old lady said she worked there 14 years to show that she knows what talking about and i show her something on my phone that is DMV related and she doesn't know . How ironic of her , if your looking for help here don't bother they're just gonna turn you around and let you figure it on your own read more

Everything was perfect!! I've gone to other DMVs, and the staff are usually in a bad mood. This DMV however was a different experience. EVERYONE, and I mean everyone, even the security guards inside and outside were super helpful and super sweet. Chris, my behind-the-wheel instructor was super professional and very nice! He gave me clear instructions before, during, and after my behind-the-wheel test. The woman who helped me inside, Hang, was super helpful and patient in answering all my questions. 10/10 would recommend this place. read more

So I'm the last person who would be giving DMV a four star review because of my past experiences. Long wait times and not the best customer service. But today I have to say I was impressed. They are doing an excellent job during covid. There are plenty of employees outside helping you. They have their masks, gloves and hand sanitizer. They are organized and informative and very Friendly. A tip for this place is to plan ahead and be mindful that they are following CDC guidelines. Yes. There are lines outside but there is a reason for that. They can onlu let a certain amount of people in at a time. Get there early is the first tip. Also, depending on how many people are there, they will give you a ticket with a timeslot to return and they assign you a number. They have a line for walk ins but I don't recommend it. Their kiosk is working and I suggest you use it if yku can. I arrived at 10am and a lady walked up and helped me right away. I had to come back at 2pm and was assigned a number. Understandable. They ask you questions and take your temperature. (This is to protect you). I returned at 2 and sure enough. I was able to get in line according to my number and waited about 20 minutes to be helped. The lady was very nice and helpful. All in all ot was a great experience. But please plan ahead, make an appointment if you can. The only concern I had is thay they were not enforcing social distancing inside and their hand sanitizer bottles were empty but thankfully O had my own. read more

The staff is incredibly rude for no reason. I visited twice last month, and I noticed that many of them were especially rude to Asians who spoke with accents. They seem to have little patience or interest in helping anyone. God forbid if a customer makes a mistake, the staff responds with unnecessary rudeness. It feels like most of them hate their job and take it out on the people they're supposed to help. They act like they're doing us a favor. It's their job and it's funded by our tax dollars. read more

My experience was actually great considering this is a DMV. In may of 2020 I ordered personalized plates for my new car. Well Friday I finally received my letter, that let me know the plates were ready at the dmv, (yes that was 9 months later, although not particularly montebello's fault) Online there is no option to make an appointment, so I decided to walk in. Monday afternoon I came by, thinking I would wait it out. An employee quickly let me know how the DMV is handling the demand through this pandemic. No new appointments are being made. Each morning they hand out "come back" times. There is a limited amount of those but it seems, if you show up at 8 am, you will get a come back time. Obviously if you're first in line you may be seen as they open or receive a really soon come back time.. So no walk ups (except for the disabled.) Some people come to stand in line at 6 am. And let me tell you, I am not the one. Tuesday morning I arrived at 7:55, at 8 they started seeing people (50 in line before me at least) I quickly received a come back time. (A piece of paper) 11 am. Came back at 11 am, there were maybe 5 people in front of me. They check your temperature and ask for your come back slip. Then they let you wait in the building for your number to be called which is typical dmv stuff. This DMV is practicing social distancing, the chairs are set up away from each other. Took 15 min in the first line and 15ish minutes inside. Everything took a little longer because I had to go grab my registration from the car. I was at the dmv for a total of 30 min. It was all seamless. I had a great experience I was finished by 11:30. The dmv lady named lee was super helpful! read more

Montebello DMV - Checking my height lol. - Departments of Motor Vehicles Near Me - Montebello, California

Went to take my driving test like two times. First time I didn't pass and second time I did. The wait didn't seem long and the security there is amazing and so easy going!! I got Chris for both my driving exams and the first time he made sure to let me know what I did wrong and how I could improve, by the second time, I passed ! And he just made things so easy for me like the nervesss compared to other instructors . I hope u guys get him for your driving tests, he's the best !!! read more

The lady with the nose piercing and curly hair in the front was a complete waste of life. I was trying to ask her a question to avoid waiting in line and she sent me to wait in line to get my question answered, and it was a question that would've allowed me to avoid waiting in line in the first place because apparently they don't offer the service I was requesting at the DMV, she should be fired and replaced possibly by a computer waste of space read more

Never Ever renew your ID/DL at this branch. I renewed my DL to become Real ID on 09/20/2023. It said mailed on 10/02/2023. But on 10/03/2023 someone already had my new DL & went to Chase West Covina to withdraw from my account. I made a report immediately to West Covina Police Department. What a coincidence DMV Montebello was temporarily closed right after my fraud identity happened. And now I'm driving with my expired DL (renewal paper) since another DMV refused to make me a new DL with a new number. They keep saying that my DL is still on the way. But how? After being used for fraud and back to me? Hell no. I don't want it anymore. Last but not least, my police report number is a recycled number and not showing in the system. I found out at West Covina Courthouse when I wanted an investigation into this case. Till this review was on air I hadn't gotten my DL yet. Even though I had her information, they still refused to help me. Everybody needs $ for holidays. But why me? I don't know anything. Don't put me as a victim & protected identity fraud. As of today I knew, they already made $7400 (opened another credit card) by using my identity. Anyone can help? read more

Had a horrible behind the wheel test experience. Waited almost an hour for one out of 2 instructors to test me. Got an older rude Asian man, who yelled at me when the test was over. He had marked I was going too slow when I was at the speed limit (if not like maybe 3mph under) and didn't take off speeding when the light had turned green. I had panicked because not only is he yelling at me to go but there is a car without its turn signal ahead of me. Had yelled at me after the test and when I tried to speak he told me to be quiet. Warning go those taking the test with this older Asian man, he was rude, unprofessional, and disrespectful. read more

I accompanied my brother for his behind the wheel exam. He got Luis as his examiner. During the exam, he was instructed to turn right, but since the traffic light is red, my brother stopped and observed traffic by looking on his left side for incoming vehicles. While doing this, he did not notice right away that the traffic light turned green. Luis called his attention that its green and he can turn. When they got back at dmv, Luis failed him by marking disobey traffic signal. It's ridiculous that this examiner doesnt know the meaning of disobedience! Beware of him. I think his goal is to fail you without a valid reason at all. read more

Most of the staff I've interacted with were nice. That's the only reason I'm giving two stars. It's definitely faster than others. However, I went to take my behind-the-wheel test, and the instructor was rude. He was an older, Asian man, and he was condescending and made me feel bad about driving over two yellow lights. I drove over them with good judgment. Based on other conversations, I'm sure he looks for the slightest reason to fail others. I'm not saying I'm perfect, I'm just saying fix your attitude if you're working with people. Don't recommend coming here for driving test. Make an appointment for other services and come in the morning or around 1pm. read more

Horrible driving examiner, bald Asian man was extremely rude to me and my mom. Made me so nervous and yelled at me throughout my test. Only thing is that the office staff is somewhat nicer than other DMVs. read more

[IMPORTANT - PLEASE READ BEFORE GOING] This is the worst DMW ever. Wasting taxpayers' money. We gave it another chance coming back to this DMV after my friends and my first and bad experience years ago. It says on the website they close at 5PM. We got there at 4:17 PM and they didnt let us in. They said the close between 4PM - 4:30 PM but not anyone knew that or maybe they just made up the time to be lazy and socialize (not practicing social distance to note) outside. They were raising their voice talking to consumers like us who are actually paying their payrolls. They were not practicing social distance (with masks off on some) sitting within 6 ft. DMV can check their camera to validate this. 1. Security names Luis (tattoo on left arm) were very loud and rude but then got all quiet when we started recording his behaviors. We asked them that they could say it to the camera regarding what they had said. None of them was willing to. 2. Security named Margaret was also very rude and yelling but got all quiet before the camera. 3. Three of five other employees (could not get pictures of them because they hurried back in) standing outside chit-chatting were also showing unacceptable and rude behaviors. The aforementioned 3 middle-aged ladies hurried and went back into the building when we started recording and were not willing to testify that they said they close between 4pm - 4:30pm. In fact, none of them was willing too. 4. It is worth to note that one of the Latino employee immediately looked at us when another Latino customer spoke to him in Spanish possibly trying to ask for an exception to get it. We could be wrong but the timing was so convincing that if we were not there, he would have let him in, indicative of possible double standards, racism, and discrimination against others that are not in the same race. Just to note 2 younger ladies out of five were not as rude or yelling and seemed to want to help us but were suppressed by their seniors. In conclusion, we will never go back to this DMV and advise others not to. We will also file a complaint with the BBB for the aforementioned incident. They have not improved since our last visit. This should have been a zero star. read more

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This place is fast if you have appointment. I went here with my dad to translate because they don't have any chinese translator. They were friendly and kind. read more

I do not recommend this location. Horrible experience employees there are rude and have a bad attitude.

I've been here twice. The first time was for a Real ID last summer (early September in the morning about 9h00) during the beginning/middle of the pandemic. They had closed a section of the parking lot two make a socially distant line which was extremely long (at least a two hour wait). I was able to get an express code/pass online since I uploaded my documents beforehand, so I didn't have to wait in line. It was my first time at a DMV and since I was an adult, my parent couldn't come inside with me. I was confused about the process, but the staff is friendly. I waited around 15 minutes until my number was called. The man who helped me out was very kind and patient with me. He confirmed my documents and ordered my ID. Then I took my picture and was all done. The woman working the camera was also kind and friendly. I'd say this experience lasted about an hour. The second time was today, this morning at 10h00. I came in for a DL application and written test. I did my application online and was given a confirmation code to take to the DMV. When we arrived, the section of parking that was closed last year was open. I'm not sure if they only recently had opened this section to cars, because I've passed it this summer and was sure people were lined up like last year even. And the best part... there was no line at all today! I was surprised because I've always seen long lines at DMVs. Checking in was pretty easy, I gave the lady my confirmation code and ID and went inside right away (and my mom was able to come with me). There was quite the number of people inside (they have socially distant chairs), and I'd say I waited about half an hour until my number was called. Everyone I encountered (I didn't get their names) - the woman who checked and ordered my application (Window 5), the woman who took my photo, the woman who checked me in to test, and the man who helped me out after my test - had a friendly, welcoming attitude. I spent under 90 minutes. read more

Holy smokes, this is absolutely the best DMV experience I have ever had! Grecia was very professional and friendly so it made my whole experience of replacing my driver's license painless. I made sure the manager knew how awesome Grecia is and he was also very friendly and personable. I would definitely say that these two are the gold standard for other DMV employees. I came in on a late Monday afternoon with no appointment to replace my lost driver's license and I was expecting an extremely long wait, fortunately everything ran very smoothly because Grecia and her manager understand how to interact with people. Cheers! read more