Totally charming and friendly; I would definitely recommend this boutique hotel and would return here with my family (my daughters, 11 and 8 just loved it). :) If traveling with kids - do ask for a room with 2 doubles, as the room with King size bed may be too small for a roll-away. read more

I know what you're thinking. It looks reasonably priced and kinda cool/quant from the pics. DONT. DO. IT. The location is tough - one side is the freeway, the other is the dumpsters for the restaurant next door. The room is all of 110sq ft. That's literal. There's no food service at all - no restaurant, bar or room service. Check-in took about 30 minutes and I was the only one in the lobby (though I can't figure out exactly who's fault that was). Anyway, even for the price, better can be found in this area. Bed is pretty comfy. In response to Jason - I appreciate your kind response. With all due respect, the 245 sq ft MUST be including the closet, bathroom, and door bay. The actually "livable" room wasn't larger than 10x12, so maybe 120 sqft. There are "neat" aspects - the old elevator is fun, etc. read more

We had a last minute change with our client so my employee needed to cancel the reservation - we will be re-booking when we know when the next meeting is scheduled. The hotel was not willing to accomodate us to a later date. The only thing they were willing to do was to put another name in on the date of the reservation which was 5/5! We will not book with them and after reading the other reviews good thing. read more

We had a tiny room even after paying an ungodly amount for the reservation. There was no AC so we had to open the windows. All the road noise kept us awake all night and finally when we fell asleep the garbage truck woke us up at 6am on Saturday morning. We cancelled the rest of the stay and went to the nearby four seasons and loved it for only $10 more per night. read more

This old hotel with its rickety elevator and Charlie Chaplin decor exudes charm. We took advantage of off season rates and stayed in a suite. The suite was apparently created from two small rooms, as it had an entrance and a bathroom at either end. It was a real treat not to have to share a hotel bathroom, but it was a little noisy at night and in the morning. The staff was very accommodating and friendly. The free continental breakfast was adequate, but not as good as in prior years. The hotel is located in the heart of Montecito Village, which hosts a plethora of interesting restaurants and beautiful offices. read more

My husband and I had a good time while up in the Santa Barbara area. We stayed at the Montecito Inn for 2 nights and got a king room. The room was nice and staff was nice, everything was nice. We didn't complain to the front desk (we wouldn't typically complain about things...though maybe we should have) but the hotel backs right up to the freeway. We had a room on the very end and the traffic noise was way too loud in the room. Maybe it was the windows that didn't close well enough, but that kept us up quite a bit. I know they got new beds, but our bed was extremely hard and uncomfortable. Also, the room was either too hot or too cold. All of those things made sleeping very difficult on both of the nights. So...if you go...do not get an end room!!!! I also got a prenatal massage from Megan and she was great. She was right on time and she gave the massage for the full 60 minutes (which never happens!). She was very good and I would have her massage me again. (Not as hard this time though :D). Overall we had a good stay. read more

This was by far one of the worst experience I've ever had. My significant other and I drove up for a getaway. When we arrived it was nothing like the pictures the website showed. The showers looked like small college dorm showers. We got two queen beds instead of a king. When asked to upgrade they stated they were sold out. The moment I mentioned canceling my room the gentleman at the desk said I have two other rooms I can show which were similar to the room we had. They wouldn't refund me our money. Which I thought was unsatisfactory. The price was great although I wanted to stay somewhere nice and different. I ended up staying at the four seasons. You can never go wrong there. I will never stay at this hotel nor will I ever recommend to a family or friend. read more

My friend Adriane and I stayed here for a few days. It was absolutely wonderful! The service was so outstanding! Omar at the front desk, the bellman and valet were superb, housekeeping was fantastic! Yes Charlie Chaplin filmed and stayed here back in the day! Yes it was built back in the 1920's and rooms are a bit small, but so quaint! We enjoyed going back in time! Great food, great service, we highly recommend! Come for the nostalgia! We'll be back! Mary P. read more

I stayed at the Montecito Inn last week and really enjoyed my stay. The staff was overly accommodating and very personable. I liked that it was a small hotel. The staff new my face and they were all smiles all the time! I thought it was reasonably priced and the rooms were clean. The restaurant in the hotel is also excellent. Great location, great restaurants and close to the beach. read more

Its a nice hotel, nice staff, but its old and you can hear every single sound.  First off, if you want to use their free wifi, be prepared to have speeds of circa 1991 when you first got your computer with a 56k modem .  Whats funny is the lobby/reception area has 3 brand new $2000 each Imac desktops, Ipads and other Mac devices, everything is paperless, but they cant get the hotel decent internet speed.  Second, the noise.  The walls are paper thin, and you can hear everything, no joke EVERYTHING.  For $300+ a night, that should not be the case.  Also I should add in that when you take a shower, the water gets cold, and then burns you, so watch out for that. Happened every time. And lastly, even though this is not their fault, the room tax that the city imposes is INSANE.  We got a "deal" for 2 nights which came out to a little over $500, but the tax was $112???????  Shame on Santa Barbara for charging that. read more

Terrible. We had a room reservation with confirmation number and email made part of a wedding celebration. We received a confirmation in the morning at 9:31AM and the that same day in the late afternoon of the same day received a cancellation of our reservation. No call from the hotel. I had to call and they said "they had a computer glitch". They offered no solution or reasonable explanation but to call Sales Office which was not open until Monday (this was Saturday). Called Sales Office and left a voicemail over the weekend thinking I would get a call back on Monday. No call back until late Tuesday . Explanation that "so sorry but out of our control"- again no solution. This was Jason, Sales Office Manager. Heard nothing at all so just called today to see if any solution. "Jason" said not their fault , a computer glitch, and again no offer to solve the problem. I said the "staff was pathetic and not helpful". Jason took offence. I think that is another example of poor service. No one called us, no one was timely in responding and no one did anything to make any effort to resolve the problem or explain how this happened. Had one room but needed two. Asked Jason to change name of our guaranteed/not cancelled room to our son so our son could check in (who is in wedding celebration) without a glitch and Jason asked me for all kinds of info. Again, you would think that would be a seamless transition-name change on room reservation already paid for. First reservation made by third party booker (that was not my intention) but what popped up first on internet. So another alert, beware if you do not book directly! They will not be helpful or supportive. In all my calls they referenced first room from third party booker. I have never given a negative Yelp report ever and we travel all the time. Also I do not do social media so not even sure this is the right place to give notice. read more

Pros: convenient shops and restaurants nearby Cons: restaurant and shop at the hotel were closed, room was very small, my view was of a brick wall, very expensive (I paid $350 for the night), no room service, bathroom is small and there's no counter space. It's very difficult for two people to get ready. read more

Scrooge Inn!!!! (formerly known as Montecito Inn) I'm shocked how I was treated by management at the Montecito Inn. When I booked my hotel reservation, I was not told I needed to stay three nights. Thus, when I attempted to make a change to shorten to two days based on an issue out of my control. I was told it was a three day minimum stay and they would not refund me or allow me to shorten my trip. Taking $300 dollars from a customer is reprehensiblr. Rather than trying to figure out a way to rectify the issue, Montecito blamed the booking agent - Expedia. Shame on you Montecito! I'm sorry I couldn't give this hotel zero stars. read more

WOW. I wouldn't go so far as to say this place "ruined my wedding weekend," but it sure got it off to a sour start. My fiancée and I got married this past Saturday in Santa Barbara. We had booked a room for Sunday night here, for $200, on Hotels.com. We were very nicely gifted a beautiful house to stay in instead as a wedding gift. We called Thursday to cancel our reservation and were told they have a 7 day cancellation policy. I will say that yes, upon review I saw that they had a 7 day cancellation policy (however ridiculous that may be). So I tried to nicely explain our situation to the girl on the phone. After getting nowhere and being told we would have to "forfeit" our deposit (aka the entire cost of the room) I asked to speak to the manager, Nick. Again, I explained. He really couldn't care less. Offered me no help whatsoever and blamed it on Hotels.com. Said because I booked through hotels.com they couldn't do anything for me. Meanwhile, my husband to be is on the phone with Hotels.com, who is super accommodating and tells him that they will absolutely allow us to cancel. They even offered to call Montecito Inn for us and speak with Nick. We waited on the phone while he did that. The nice man from Hotels.com gets back on the phone to basically tell us Nick lied. It is 100% up to the hotel, and they didn't want to help us in any way. I even got extremely tearful (wedding planning stress, emotions, and having one more person refuse to help us or show any compassion) and Nick told me that I should know how Hotels.com works and if I want more help next time I should book directly through the hotel. Finally they offered us a chance to move our reservation. However, every other weekend for the next year has rates double what we paid through hotels.com. Not only do we never want to stay there again by principle, no way are we giving them MORE MONEY. Not to mention Nick couldn't care less that we are loyal guests AND had a large portion of our 150 wedding guests staying there. Really??? You can't even offer us a better change, discount --- even a free meal because of this terrible situation? You lose ALL the points. Hospitality doesn't work this way, and you will figure that out sooner or later. Our guests will be following this review. After telling a crying soon to be bride "too bad" I can only imagine you're the type of guy who yells at crying babies and tells old people to "hurry up" crossing the street. Way to be, man read more

I must first say the staff is 5 stars and the location is wonderful & safe.... the lobby is majestic and the hotel has such history. SO HERE's THE PROBLEM... THE ROOMS. The room was soooo small ; the bathroom was smaller than any European hotel I've stayed in . For $400 it was not worth it ... so for solely the size of the room & bathroom I had to give 3 stars read more

We no longer needed the reservation and canceled way in advance of the 7 days required on their website, back on January 3rd. If you need to cancel with the Montecito Inn, please ensure that you receive a cancellation number from the agent you speak with, prior to expecting an email, as they did not send us an email and we are now on the hook, on only for the deposit, but also penalty for "no show, the nights' reservations, taxes, and more [ed. they charge a fee to park, not clear if they will refund this or keep it, too]. I have sent evidence to the manager from our system, but they request the information they did not provide in the first place, which has left me in a very tough spot. Please perform your due diligence with the Montecito Inn or there are other hotels are nearby with whom we have not had a problem. Added after reply from Jason: Dear Jason, when one calls the Montecito Inn to cancel ones reservation, the agent confirms that your cancellation number is your confirmation number, I have provided this number back to you. If your agent took no further action, i.e. generating the "actual" cancelation number, logging the call, sending the email, then that reflects a shortcoming on his part. I understand I called early in the morning (after searching for the Inn's phone number), before 8:30am, as I have explained to you in our messaging, but that is no excuse for his inaction that brought us here now. I understand the compromise, but I really want you to do the right thing and please provide us the cancelation as we followed the Montecito Inn's policy of canceling prior to 7 days. Thank you again. read more

Loved this vintage, old Hollywood style hotel in Montecito! We had our wedding on Butterfly Beach and the front desk arranged all of our transportation along with coordinating all our rooms and who should go where. Nick was awesome (Front Desk) and made our stay so comfortable and cozy. Its walking distance to the beach and to lots of fun shopping. Rooms are a bit on the cozy side so if your looking for large spacious rooms this may not be your spot, but if your looking for romantic, sweet and lots of history this is the place for you! Thanks Nick and all the staff. We will see you again soon. read more

We stayed there for the Thanksgiving weekend Pros- quaint inn , nice location . cons - The walls are paper thin - we could hear when the Room service knocked on the neighbors door ! The neighbors came around to complain about the music ( though it was pretty low - we have a toddler so cant put anything v loud ) ! The breakfast leaves a lot to be desired - i have had better complimentary meals in Motels -. It was limited and the server standing next to it would literally glower if we asked for more yogurt or croissant . Definitely a put off . All in all an ok experience and only because we were with friends . read more

It was charming, quaint, had character. The employees were excellent, and it was an inn started by Charlie Chaplin, so it really had the Chaplin classic movie feel. You could also borrow bikes for free and it was away from Downtown SB in its own village near Butterfly Beach. Will go back again. read more

Great service all around from the front desk, to the bellmen, to the housekeepers... my sister checked us in and was greeted by "B" who had assisted her during a previous stay and she was lovely and very welcoming. Apparently my sister's boyfriend had severe sunburn and she was very helpful, well she was all smiles and took care of us very well. The rooms aren't big unless you get the suite but for us it doesn't really matter because we enjoyed the decor especially the amazing tile work in the bathrooms... our room had 2 ( I think I stayed in the same room last time too). The pool was closed for maintenance but we didn't mind... we still enjoyed some libations outside under the warm sun and got a mild tan. We usually don't have time to lounge around but my "baby" sister just graduated from UCBS so we chillaxed and caught up for old times sake. As I was getting excited for lunch (yes I get excited to eat) my sisters said we needed a little exercise (I grumbled) so we borrowed a few beach cruisers (free) from Montecito Inn and went on a little bike ride (ended up taking 3.5 hours plus a 30 minute tutorial in the parking lot for my Mom who has never riden a bike without handlebar brakes... not lovely). We biked up to mid-State Street and then walked about 6 blocks up... we all wore short dressed and I had heels on so it wasn't a pretty sight for passerbyers but we didn't care. Haha. Anyways, I highly recommend Montecito Inn. It's in walking distance to several pretty good restaurants and they serve killer food at the Montecito Cafe. read more

pretty building and of course like the history. ...buuuuuut lets do it this way pros: -cafe makes for a good before bed dessert. - jacuzzi is hot and outside - free tea/coffee always available from the coffee bean co - charlie chaplin dvds available to watch in your room (city lights is getting a little messed up though) -friendliest accommodating front desk staff we could ever ask for - complimentary cruiser bikes (awesome!) -cool old elevator with the gate (pointed out to me -like ones in "titanic") cons - noisy if you are in room 318 for example: fans humming through the room, the highway, the fridge. (better around the corner in 300 where we had to move to survive the stay) - if you are really fat there is no way you can fit into the most the rooms there. - the shower fluctuates between blazing your ass hot, or can't get it up anymore cold. great for sunburns....ack! - tiny bathrooms - bed is not that comfortable - thin walls, next door tv blasted at 3 in the morning didn't help - complimentary breakfast. meh I hear the luxury suites are amazing and sound proof with walk in marble tubs. if you can throw down the cash, maybe that would be better. We are not that lucky. we spent over 800 for four nights. fun times but probably wouldn't stay again. read more

We stayed 4 nights at this hotel during the holidays. It's a quaint, cozy, and charming inn rich with hollywood history. The staff was friendly, especially Max and the valet guys were very helpful (tips on restaurants, directions, etc). It's situated at the end Coast Village Road among shops and restaurants. There is free daily continental breakfast and its cafe and room service offer the same menu selections. I ordered the lump crab salad via room service which was incredibly delicious. There's a bar, a pool, and an exercise room which are conveniences. Don't forget to bring your North Face jacket, your 911 Carrera, and your big fat wallet when you're in Montecito. read more

Overall the Inn was cute and quaint - staff was nice. I like my hotels with a little style. Reading over previous reviews - I feel that people should have known what they are getting into when you book this hotel. It's older...there are no huge flat screens and no giant bathrooms. Although I was impressed with how well they made use of the space in those small bathrooms! The walls are older and a bit thin. However I can't remember anytime I was at ANY hotel where the walls weren't thin unless it was a 5-star hotel. A word to the wise, don't bother paying extra for a "mountain view." Perhaps it was my ignorance of the region - but for the "mountain view" all I really view of the street, shopping centers, and the gas station. Complete with all the street noise you would expect from that. I found that considerably disappointing. I obviously didn't expect the Rocky Mountains or even the peaks of the Sierras....but something more would have been nice after paying an additional fee. Finally the complimentary breakfast would be better off skipped. I have had better at a Holiday Inn. Go grab breakfast at a local eatery - you'll be glad you did. If you want to book here, stick to the discount sites. read more

One the very best hotels in the area, classic and charming with great service. The location is perfect with great restaurants, cafes and relatively close to the beach. read more

The Montecito Inn is really a great place to stay. The staff goes out of their way to make sure your stay goes smoothly. And while their non suite rooms are on the smaller side, they are very clean and well appointed. The adjoining restaurant was closed (but will reopen soon) while we were there. There was a great selection of coffees,teas,danish and power bars all free of charge! We will definitely be returning! read more

Awful. Apparently even after 5 days of Caltran work they could not warn guests that there would be constant construction noise ALL night? In a half empty hotel they could not have had guests stay on a quieter side? Earplugs? Something? It was awful. Also, there was no hot water for the bathroom sink. How could this possibly get past housekeeping? It's not that the water did not get hot-the actual faucet for the hot water didn't even run water. Did I say awful? read more

Small rooms and out-dated electric outlets (possible knob and tube wiring?) as every time I attempted to blow dry my hair, the circuit for the entire hallway was thrown. We had to have it switched back on a half a dozen times during our stay. I've just never stayed in a four-star hotel that can't handle a simple blow-dryer. Otherwise, the staff was friendly and helpful. For $350/nt, I just expected more. read more

Worst!!!! Worst!!! Worst hotel!!! If you want to hear other people's toilets flushing, iPhones ringing and vibrating through the wall or people talking...oh let's not forget the horrible musty smell you can nearly breath then this is the hotel for you. Enjoy not getting an minute of sleep in this "so called" beautiful inn. It might be nice aesthetically but otherwise it's the DUMPS!!!!! I'd NEVER go back! Send me to a Best Western instead!!!! read more

We really enjoyed the suite wing of the Montecito Inn. We were in room 403 and it was spacious and elegant. The bathroom was huge and lovely with tons of white marble. There was a separate living room with comfortable seating and at night the place was very quiet. We slept very soundly. I think other rooms aren't as large/quiet so you should take care in picking rooms. The only downside is you are literally street level with the sidewalk outside the window so opening the drapes and window for fresh air is awkward at best. Also I don't know what's going on with the restaurant or room service but none of that seemed to be available. At these prices that should be an option. read more

We got a deal on this hotel and for the price it was nice. The Staff is very accommodating and pleasant. Centered in the great area of Montecito, it is walking distance to the coast, which was great and refreshing. Breakfast is offered in the cafe in the morning as well water and fruit is provided in the lobby around the clock. Bed was very comfortable, like sleeping on a cloud. On the downside, rooms are definitely on the smaller side (especially the bathroom) with a distinct musty aroma. All in all, the hotel was a pleasant stay for the deal we received. Also I forgot my pillow in the room and the staff was so kind to send it on 2 day air back to me! So wonderful! read more

We had an awesome stay here. Very updated for such an old hotel. They had a nice variety of coffee and teas downstairs. We were disappoint by the fact that they only had valet parking, we had to pay each night. Also, when we checked in, they didn't mention that there were bikes for us to use. We would've had a much better experience if we new about those bikes. Overall, it was a good choice. Very close to everything and lots of places to eat. read more

Hotel was cute enough but first thing I noticed was sink was clogged and whole sink filled with water - gross! Not what I expect when paying $350 a night. Next the shower head was broken and sprayed water all over the place - again, surprising for this price point. I mentioned these things at the front and was told to email the manager (he wasn't there) to perhaps get a discount. I did so when I got home and never received any response - really unimpressive and unprofessional. With so many great choices in Santa Barbara, definitely won't be returning. read more

Very noisy, I feel I was sleeping on the street, only get 2 hours sleep....... Everyone work in the hotel knows that the hotel is noisy, so they think it's normal, I try to write an letter to their manager, the responds just make you so upset that i have to give it 1 star!!!. They don't care!!! So if you plan to sleep good, don't come here!!!. read more

I highly recommend this hotel for any our out of town guests who want to enjoy easy access to the most beautiful beach in town, Butterfly Beach, and the famed Four Seasons Biltmore, as well as the chic shops and restaurants on Coast Village Rd. It is clean, very well-staffed and in a highly desirable walking location. read more

I found this elegant hotel on Hotwire for a quick weekend getaway. The room was very comfortable, quiet, and the staff were very nice and informative. What was most fun about the area was the scenic walk into Santa Barbara via the beautiful coastal walkway and trails. This route took us by luxurious lawns and homes on the way into town without any hustle or crowd SB can sometimes have. read more

I spent Valentine's weekend at this property in room 212 the other evening. It was a beautiful weekend in a gorgeous town! Everything was clean and tidy. The location is excellent and walking distance to Butterfly Beach. For $340 on a busy evening/weekend, you're really paying for the location and demand that weekend. I think Travelzoo has a special rate along the lines of $160 on certain days in March 2016. That's well worth it. The rooms are pretty small, average and nothing overly impressive to me. The elevator definitely brings you decades and decades back. Ha! It reminded me of when I lived in London and to be honest it was easier just to walk up the stairs. We got back from dinner and bar hopping around State Street around midnight. The valet was already full so had the car parked on the street where you have to get up to move it in the morning. The service was pretty good as the people were helpful and friendly. If you want to hang out around Coast Village Road and walk to a gorgeous beach it's a fine place to stay. If you're looking for a 'wow' factor or something more modern then probably better off at another Santa Barbara hotel. P.S. Although, I don't live in Santa Barbara anymore... I was born here and have worked at two hotel properties in town when attending UCSB. My point of view isn't coming from a true tourist. :) read more

We booked the tower suite - very awkward layout, really cramped and terrible furniture. Bathroom was decent however. Complimentary breakfast not worth getting up for. Highway traffic humming all night. It is not worth what they charge. read more

I wanted to book a lovely stay for New Years Eve with my boyfriend and sadly our stay was dreadful. It all started with us being placed in a room with a mattress so hard and full of springs it reminded me of a youth hostel-they kindly moved us and apologized that many of their rooms still have old mattresses. As the day progressed, while trying to nap we kept being woken up to the clink clank clink of what sounded like dishes being laid out for an army. Opening the window we realized we were in a new room overlooking the restaurant's kitchen and the clinking and clanking would continue into the night and begin again at 7AM. The janky room heater kept sputtering loudly off and on, we had to turn it off (we'd rather be cold). We also had to completely dismantle the power chords to the entertainment console because the empty fridge turns off and on every five minutes. This "wonderful" night's rest was peppered with neighboring toilet flushing (agree with other reviewers), paper thin walls (ditto again) that do not keep out the noise, and the doorman who we could hear up to our 2nd floor room yelling, "GOOD MORNING" to every patron entering or exiting the Montecito Inn. When I finally fell asleep for the 100th time, I was woken up by a BEEP BEEP BEEP BEEP, yep, the alarm was accidently set at an ungodly early morning hour. Thanks Montecito Inn for letting us off the hook for a second night! At least we have a funny story to have for the rest of our lives...alrighty, gotta take a nap, it's exhausting staying here. P.S. their free packet hot cocoa is fabulous! P.S.S. I'm so over the Charlie Chaplin theme. read more

The attraction here is that this hotel is old, well-preserved, and built by Charlie Chaplin. Marble lobby and staircase, old-timey elevator (complete with iron gate, have fun trying to wrestle your luggage through this while holding the outside door!), just a beautiful building! The rooms are small, as you would probably expect from an old building, but the beds are super comfortable with plenty of pillows and a cloud-like pillow top mattress-so nice! The bathroom (ours, anyway) had beautiful tiles from floor to ceiling, however our shower was a stand up shower with no place to put personal items-some shelving would have been appreciated. Room was nicely decorated to represent the period in which the hotel was built. They have a small exercise room with a treadmill, bike, elliptical and weights which I was happy to take advantage of as the weather wasn't great while we were there. Continental breakfast was just fine, pastries and muffins, cereal, fruit and yogurt, juice and coffee. If you are looking for a more substantial breakfast I would try elsewhere. Staff were kind of funny- you pass the front desk each time you enter or leave the building; for some reason it seemed like the afternoon/evening crew were MUCH friendlier than the day crew? Finally, the location is convenient for a short walk to the beautiful beach and if you're feeling motivated, it was about an hour walk down the beach to downtown Santa Barbara. I did this a couple times and cabbed it home when it got dark. (There are also plenty of pretentious overpriced shops and restaurants in the area... admittedly, Montecito is not really my scene.) Here is something you really should take into consideration before booking a room here :the walls are SO thin you will feel like there are other people sharing your room. I could hear our next door neighbor's zipper as though it was right next to me. Same goes for hallway noise. If possible, bring a fan, at the very least, earplugs. read more

After seeing the lovely rooms at the Montecito Inn on their website and other hotel sites, it was so depressing to walk into a hotel room my husband and I thought would be an inviting respite after a 7 hour drive., especially when we were paying $300 a night for the minimum of amenities. No view, except of the roof over the parking garage, a queen bed, and a bathroom with no place to set our overnight bag, except the toilet with the lid down. I was told by the front desk this was an upgrade, since prior to our arrival I had asked on the phone if we would be in a nice room. Already late and in a hurry for our dinner engagement after check in, we rushed to change and when I looked down at the floor, the threadbare and stained carpet was a shock to say the least. This was a rug I would not let my bare feet touch, trying to hop over stains of varying color, some looking like blood spots and others a variety of who knows what. After 10 minutes, I called the front desk and was told the hotel was currently upgrading the furnishings....unfortunately I was not in time to experience that luxury. She told me I would receive a 10% courtesy refund, but I didn't think she believed me about the carpet, because after all, "the housekeeping staff would not have left it in that state." The furniture was not "shabby chic" or "distressed", it was plain old scratched, and the smell of the overall room was old and musty. Before we left I showed her the photos, because I didn't want her to think I was exaggerating. On the way back from dinner I told my friends and husband that I dreaded going back to the room. Four other parties in our group, staying at Santa Barbara hotels were made fully aware of our dissatisfaction and saw the photos. They made a mental note to never stay at this hotel. I was offered a different, "smaller" room, however, for a 36 hour stay with many activities packed into those hours, the last thing we wanted to do was to begin a tour of another room and move our belongings, even though it would be done for us. This isn't our idea of a pleasant stay. From the look of the vehicles parked in the garage, it would not appear this room would be satisfactory or acceptable to those guests, so either they are not as picky, or, they are getting a much better room. We could not leave fast enough Sunday morning and when I looked over the bill on the way home, I saw the 10% adjustment wasn't even for both nights. Yes, the staff was courteous enough, however, nothing could make up for the garish colored stained carpet, shredded at the bathroom tile threshold, and the furniture I felt I needed to cover with a towel before I sat on it. We understand this is an expensive community and hotel prices reflect that. However, this price was not acceptable and exorbitant in comparison to the room we were given and I feel a significant adjustment should be made. Disclosures should also be given to all guests who reserve these rooms so they may quantify as to whether this is acceptable. We were not, and the photos on the website were quite misleading when it comes to "our" room. read more