I love this chase bank. Always friendly staff, with multiple checkers even on a slow day. Get in…read moreand out. I'm sad to hear they are closing at this location. It's getting harder and harder to find chase banks in this area.

I'm super excited about my new business account no thanks to the rude, unprofessional, and…read moreunhelpful staff at the Pacific Grove branch. The staff obviously doesn't want to be there and they seem to go out of their way to say "no" and be rude. Please save yourself from these utterly miserable humans and head over to the Monterey branch on Alvarado Street who are far more professional, knowledgeable, and helpful.

Got a new account setup as well as a credit card. Although the credit side was unfortunate…read moreeverything was rather efficient and good energy. Neha was very professional and had a good attitude helping us.

Great, modern bank location. Been in to visit this location multiple times and each time the…read moreservice was great. They even have a fireplace and complimentary coffee to enjoy while you wait.

A terrible bank. My wife just died and I was told to take a death certificate to my local branch…read morethat I have been using for over 50 years. They don't have enough bankers to accept the certificate. I just wanted to do what Wells Fargo asked me to do, and I have to leave later today and I am concerned about fraud. A Wells Fargo employee stole money from our account who was involved in a mail fraud case cashing checks without showing ID. We had to sue and hire an attorney to get a refund. Wells Fargo has a history of unlawful business practices and have been prosecuted several times. If you want a Bank that is honest and with good customer service GO ELSEWHERE.

Employees at this branch have always been so courteous to me and even gave my son a coin pouch as…read morehe likes collecting coins. I saw the low stars and was surprised, so thought I'd share I've only had very positive experiences at this branch.

I've been a customer at the PG Mechanics Bank for the last year since all the other banks left…read morePacific Grove. This is now our only bank in downtown PG since Chase, US Bank, Bank of America and all the credit unions left downtown PG. I opened a free checking account and this bank has been my go to now, especially when I need cash for the Monday's farmers market. I give them 5 stars for still supporting downtown Pacific Grove.

They need to have a manager that truly cares about his customers…read more I received a check from Omaha Mutual and he accused me of scamming and fraud! And closed my account! Once he was proven wrong he never apologized or did not try to make up to me the drama he caused. Very disappointing as all of the staff minus the manager were great. I'm glad they are not the only bank in town!

great excellent and still service with me. and Laurie. an Sabrina. and anyone else there I…read moreactually look forward going to Comerica I usually take Uber there They helped me with SSA, which I can't do or am loath to deal the the federal government

terrible. Was a great place to bank when Sue was there. Friendly, professional and competent…read moreservice. Now, not so much. Have decided to close all my accounts and go elsewhere where I get better treatment.

I had an excellent experience working with Heather Reyes at Monterey Credit Union. From the moment…read moreI approached her desk, she was professional, welcoming, and genuinely attentive. She took the time to clearly explain my options, answered all of my questions with patience, and made sure everything was handled efficiently without ever making me feel rushed. What really stood out was her level of care and attention to detail. It's rare to come across someone who combines both strong technical knowledge and exceptional customer service so seamlessly. Heather made what could have been a routine transaction feel personalized and stress-free. Monterey Credit Union is fortunate to have someone like her representing their team.

Great loan service. Gina Jimenez, my loan officer was helpful and was always quick in action or…read morereplying to a message. Zach, in the Carmel branch was also helpful with calls and allowing me to pick up the check there.

Horrible Bank. Online Banking is a joke. It's outdated & not user friendly. I had to go in to do a…read moredeposit & they gave me someone else's account print out. The Teller that helped me had a heavy Asian accent & so it made it hard to communicate (hence getting the wrong account information of someone else) just extremely frustrating banking here. I Closed my account & went to another more out together professional local bank.

I have been both a commercial & personal account customer of Monterey County Bank for over 30…read moreyears. I love the personalized attention, professionalism, and banking expertise they have given me over my many years with them. It is nice to walk into a bank that makes you feel safe & works efficiently.

The problem with Bank of America is that they are worthless when there is a problem - even those…read morecaused by them. Calling customer service is equivalent to having a discussion with a houseplant. Other than reading out information that is available online, they have no authority to actually fix anything.

There are never enough tellers in any of the Bank of America branches. When I've asked about this…read moreproblem, I'm told the bank wants customers to use the ATMs for their banking needs. The branches only want to have two tellers per location. I've been in so many of their branches when I've needed to speak to a teller and there have been lines of ten to fifteen people waiting. In one branch, a lady starting screaming for a manager to notice the lines and do something about it!' What makes it worse is that while customers are waiting in line for service, there are five or six people sitting at desks working on their computers. Couldn't at least one of them stand up and actually start helping waiting customers? Or is that beneath them? I've been told, "that's the future of banking at Bank of America". I've told them that future will not include me as a customer. It's pretty pitiful.

Great experience in my first visit, will be visiting again. Looking to invest in her :)read more

This is my closest branch. Everyone here is very nice. However they seem to always be short on…read moretellers? Typically one working, maybe two if you're lucky. They have updated the ATMs so you can get different denominations of bills, not just $20s which I think is cool. If you need to do business in the branch be prepared to wait, plan ahead.