When you have a 5.4-lb. kitten named Benny trapped deep inside of your home's air ducts, a lot of…read morescenarios flock through your mind. Most of those scenarios are not fun. I have no idea how Benny pried the register away from the opening in the upstairs loft, or what he was thinking as he crawled deeper and deeper into our home's ventilation system around 6:30 the other evening. After first taking every common-sensical measure to get him out independently, I started making calls. I called SO many people: animal control, HVAC companies, and private pest control companies. NOBODY had ever heard of this happening, and nobody was able, or willing, to help. I also learned that because of the acoustics of air ducts, it is virtually impossible to triangulate the position of a cat meowing at you from inside. Finally, I made my way down the list on the search engine results page to Triple Point Heating & Air. A half an hour later, August, the proprietor, is at my house. For the next 2 1/2 hours, this guy troubleshoots the situation with a combination of tools and cat psychology and the same level of care he'd show if it were his own house and his own cat. Benny had been trapped for over 12 hours by the time Triple Point arrived, and had probably traversed at least 35 percent of the air ducts in our 2-story home. There's a lot of detail I won't go into about the complications that arose because of a poorly configured HVAC system and cat psychology. But August at last caught sight of two little eyes peering up at him through a fiber optic scope, from one of the most inconvenient and difficult to access spots possible. From our utility room, August removed the ductwork and other impediments with the minimum possible amount of damage. He contorted his body into an extremely uncomfortable-looking position and patiently coaxed Benny, who was trapped on the wrong side of a narrow damper (a series of parallel metal slats). I didn't think the cat would fit through. I offered to get olive oil. I thought we might have to cut a gaping hold in the upstairs wall or rip out the damper to get the furry little psycho free. But two minutes later, August had coaxed Benny far enough along that he was able to safely pull him the rest of the way out. The cat was completely unharmed, unphased, and ungrateful after more than 14 hours in the dark, cold respiratory system of my home. Judging by his demeanor, you'd have thought he had just been sunning himself on a windowsill. Cats are sociopaths. August would not bill me for full amount of time he spent on this. I even argued with him a little because he underbilled me by at least an hour. I ended up paying about half of what I expected to pay, and I got my no-good kitten back. Triple Point went above and beyond in every way, bringing a very unusual and challenging situation to a happy resolution. I am extremely grateful.

Bar none the Best HVAC service you will find! Not just saying that for any other reason but to…read moreshare what great experience my wife and I had and someone who actually cares about doing a good job!! Very pleased! (970) 222-4854 ask for August! He's who we dealt with on our HVAC maintenance.

Competent, honest…read more Good quality work with good intent. We use them for our A/C and furnace system.

I just went on their service plan. Monthly payments. Includes fall furnace and spring A/C…read moreservices. Also never a visit charge and 15% discount on parts. Very satisfied so far.

Thank you Mark, for helping on short notice. This is such a busy time of year and the weather is…read moregetting colder, with that being said you were able to take care of my furnace issue quickly. All is good and our heat is on and I'm a happy customer. Sue

Extremely unprofessional business. Hidden fees for days. I would not recommend these guys to my…read moreworst enemy.

We had an air conditioner and heat pump installed about two years ago. They did a great job! On a…read moreSaturday evening our thermostat stopped working. I texted them and they responded within ten minutes. They had us fiddle around with things to no avail. They came out on a Sunday and determined the thermostat was a lemon. They upgraded with a new thermostat explained how to use it and said to please call if there are any issues. There was no charge for their three trips the wiring the thermostat and installation. This company is outstanding and stands behind their work.

We liked the work that Eric and Ryan did with cleaning our furnace last year so we asked them for a…read morebid to install an A/C unit for the house. Their bid was competitive and thorough. Ryan checked all of the house components including the ductwork in the crawl space and helped me decide on a good unit for the house. The install team did an amazing job. They spent the whole day getting our system properly installed and everything went well. We are very happy with their work.

Very friendly! My pets were even approving! Great workmanship! On time easy to schedule.read more

Stone heating and air is an honest company. I went with John Stone to do the install of my heating…read moreand air-conditioning because I had grown up with him and know just what a good person he is. He rushed over quickly when we didn't have heat to make sure everything was working. He also tried to work hard to be able to provide the work at the best possible price for me and my family. I completely trust Stone heating and air, and know they do real quality work.

My plumber recommended them to do a furnace check. They did an excellent job! John was quick to…read morereturn my call and set up an appointment. Dave was right on time and did the tune up quickly and professionally! Bonus points as Dave was dog friendly! I will be calling them in the spring to check out my AC unit

My water heater was leaking the next day after I returned home from a 2 weeks trip. I called CT…read moreHeating at 8 in the morning and spoke to Todd, he came out to my house at 10 and by noon I had a new water heater.

What a wonderful, prompt and thorough company. My husband…read morewas out of town, we had no heat. I called them at 8, Todd was here at 8:45 and found a tennis ball in our heating line. Fixed the issue and constructed it so if it happens again, it's much easier to repair. Best of all the price was very reasonable. I am sure the other bigger heating company would have charged twice the price and probably would have convinced me I needed a new furnace.

All the technical team that installed our heat pump air conditioner were very knowledgeable,…read morerespectful and willing to take as much time as needed to explain our numerous questions.Shout out to Chad, Gabriel and Jonathan for your expert work and AJ for keeping our best needs #1 priority.to anyone that I didn't catch your name.Thank you for making us cool !

We have used this business off and on over the last 7 years and what I like most these days is that…read morewe have a really good understanding of my house and the issues that come up with it. I like that they track and document every service provided with photographs and that if they can send the same technician each time, they do so that person has a good memory of your situation with your home. They have always been prompt at returning calls and helping me figure out what I need. Even if their prices might be a wee bit high here and there, the peace of mind to know that we are being taken care of is worth it to me. I like knowing they have our house history, they have established a relationship with me over the years and I know that when they offer me options its not to just get all they can - there is a purposeful reason. If you are in a situation where you need an airtight service with a tracked repair history that you can look up in images etc, then this is a great place to call for assistance.