I recently had to work with My Storage at Jackson Creek to address a storage unit rented by my…read moredeceased father. Everyone there was helpful and worked with me to manage the rental and emptying of the unit. I would like to especially give thanks to Corky for all of his excellent assistance. I would strongly recommend this facility to anyone in Monument, CO.

I was billed despite never using the facility or even accessing it. Didn't even complete the…read morepaperwork process. Very disappointing.

A solid management company and location. They are fair with their customers. I have been a customer…read morefor 5 years and will continue with them.

We have stored our RV here for over a year. This storage facility is immaculate. The manager & team…read moreare fantastic; Helpful, friendly, professional, courteous. We would use this facility anytime.

If you are looking for storage in the Monument area, look no further. The facility is amazing and…read moreclean, their staff is helpful and great customer service and their rates are competitive. I have used other storage facilities in the past but this is hands down the best one I have ever used. I highly recommend.

From the owner: Monument Hill Self Storage offers vehicle storage options that cater to the needs of RV and Boat…read moreowners. We have large drive aisles and a free RV dump for all of our new customers. Conveniently located off of I-25, we serve both business and personal storage needs throughout Monument, The Air Force Academy, Tri-Lakes, Palmer Lake, Woodmoor, Larkspur, Castle Rock, Gleneagle, Northgate, Black Forest, Jackson Creek, and North Colorado Springs, Colorado areas. Our storage units range from 5' by 5' spaces to 10' by 30' units. All of our units are easily accessible through drive-up or elevator, and feature wide doors and individual alarms. At Monument Hill Self Storage, we assure clean, comfortable facilities that make your trips both convenient and easy. At Monument Hill Self Storage, our storage units are clean, safe and secure. You will have the peace of mind that you are looking for in a storage facility in the Monument, Colorado area. The units have modern security features such as electronic PIN-code gated entry; motion-activated cameras and alarms, providing the peace of mind you are looking for in a storage facility. Complimentary package delivery acceptance, around-the-clock video surveillance, on-premises management and comfortable furnishings are just a few of the services offered that make Monument Hill Self Storage the wise choice for your Monument, CO self-storage needs.

I have been renting this storage for a while and I went to check my storage today and I saw rats…read moreand huge roaches, the size of a cat running around like a zoo and disgusting urine of rats all over . I'm very upset because all my things that I treasured are ruined and maanger was so so rued rude rude. this storage are very expensive and huge infestation of huge rats . they get mad because you tell them .

Today, (11/13/24) I went to pick up a few things from my storage unit at 10:00 am. Both entrances…read moreto my unit are blocked with snow piles. I went to the office which was supposed to be open at 9:30 but was closed. I called the 1-800 number on the door; after going through the phone system someone answers who is making her way to the front door. She lives on site and is 30 minutes late to open the office. I know this because all the lights were off and she had to disable the alarm system when we got inside. She made numerous excuses about the snow was piled up blocking access to my unit and couldn't care less about resolving my issue. She told me I would have to wait for the snow pile to melt. This is Colorado, the pile is huge and will not melt until next spring, that is if they don't continue to add to the pile with each snowstorm. Zoey, the onsite manager I spoke with has less customer service skills than a box of hair. She was unprofessional, rude and presented herself like she just rolled out of bed. She refused to provide a phone number or contact information for the corporate office and all of their phone numbers roll your calls back to the local branch connected to your phone number. What a pathetic way to run a company. DO NOT DO BUSINESS WITH EXTRA SPACE STORAGE! I have paid my storage fees through June 2025 and will be moving out as soon as the giant snow pile blocking my storage unit is gone. This is a terrible business.

Best storage place in town. I have stored some extra things here for over two years. The place is…read morevery clean and well lit 24/7. It has the best prices out of all the local storage in Monument/Palmer Lake area.

From the owner: Family run self storage business in the Palmer Lake/Monument area. Office hours are 8:30 - 4:30…read moreM-F. Please call Saturday and Sunday for assistance. We offer numerous size units from 5x5 to 12.5x32.

I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.

Overview: Had a wonderful experience yesterday with this…read moremoving team. Had 4 movers at a very competitive price who were willing to move my husband and I out of two apartments and into our new house. They were kind and considerate of our home, and worked very quickly and efficiently. This team was excellent to work with, and Daniel was very communicative of any questions we had before, during, or after our move. They even removed trash for us and set us up with local cleaners to do a move out clean and carpet clean of our apartments for a great price. Can't recommend them enough! -- Setting up the move: I reached out through Yelp and they were extremely communicative there, answering all my questions and following up on my timeline. We did a final discussion over the phone before scheduling the move. Daniel was open to discussing pricing and adjusting the size of the team accordingly. He estimated around 6 hours for this move all in, and the final timing was 5.5 hours from the time they left their warehouse until they returned to it, so his estimate was very accurate! One small thing - I never received a confirmation email for their services ahead of time, which I had asked for, but Daniel was great about keeping in touch over text and made sure to respond to my confirmation about a week and a half before, and then send a text to confirm a few days before as well as the day before. So this is a very small complaint, and realistically wasn't something I needed to worry about! So just a heads up to expect communication by phone/text -- they will absolutely follow through! -- Moving day: They were able to move us out of our two 900 sq ft and 700 sq ft apartments in a little under 2hrs. Once they arrived at the new house, it took around an hour to move everything in. (To note we had mostly boxes and very little furniture, but was still much faster than I expected!) Each of the 4 team members was extremely courteous and very respectful of our home. I stood by the truck to let them know what rooms to put things in and they followed all the instructions to a T. We had a lot of boxes and trash from new purchases in our basement, including a huge 85" tv box, and they took all of it for us and loaded it into their truck after moving in our things. Was a small fee for taking the trash and was a huge help for us. We didn't know ahead of time we would need this service, and the team was flexible with us and agreed to this day of, which was exactly what we needed! -- After move: Daniel had set me up with a local mover to do a move out clean and carpet clean on one of our apartments, and he made sure to follow up to make sure I was able to get in contact with the cleaners and that they did a good job afterwards. Was a huge help to be able to set this up in one go and was very appreciative of the follow up! (Also the cleaners did a great job and were flexible with our schedule!) -- Final thoughts: This was an excellent company whose team did a great job and I would absolutely recommend them to anyone moving in this area. We will likely use them again in the future due to the quality of our experience yesterday. Their prices were extremely fair and they are willing to work within your budget to make sure you get the move you need for the price that works for you. They are flexible in their services, and do everything from packing and moving to junk removal and cleaning services, and are truly a one stop shop for all your moving needs. If you are unsure about who to use for movers, don't be -- hire J&R Affordable Moving!

John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier…read morethan scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.

I gave notice to this place back in February that I was moving, and would be moving my things out…read moreof storage. I gave plenty of notice of my intention to vacate, and moved out prior to the end of the month. I was charged for the storage unit back in March. I addressed this issue then. Nothing has occurred with being reimbursed. Fast forward to April, I am charged for a storage fee again (Now the total is up to $123.50 owed back to me). I call, they verified that I had moved out, and received an apology and a promise that I would be contacted by the manager, and that they would return my money. Well here we are in May, and I was charged this evening for the storage unit again. That brings the total to $185.25 owed back to me. I called them again and left a heated voicemail demanding that this situation be resolved by Friday. Above is my initial post from earlier this month. I am proud to announce I have an update to my situation. My situation has been resolved, and I received full reimbursement. I would like to say thank you to Mr. Richard Graham (the owner) for personally looking into and addressing this issue. I appreciate him taking care of this matter, and recouping the fees that I was assessed. Overall, I had no issues with storing my belongings there when I was occupying storage. Dewayne