What a disappointment. I made a reservation over the phone. I explained that I was older and…read moreneeded something closer to the door. My space couldn't be further away. I used the door I was told would be the closest door. We started off loading on Saturday 3/14/2026. The doors close quickly and it's hard for more than one person to go through at a time. The worst part was we didn't finish on Saturday, returned on Sunday early only to find the door, we used the night before was broken. The door on the opposite side of the building was also broken. Took twice as long to offload less than half a truck full. I would not recommend this place.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

From the owner: Next Step Self Storage is the premier self-storage provider in Colorado Springs. We are a…read morefamily-owned business and servant leadership is first and foremost. Partner with us to store your goods in a safe and secure environment. We take the security of your belongings seriously. Our facility is equipped with 24/7 surveillance cameras, secure access gates, and on-site management to ensure that your items are always safe.

The facilities are clean and well kept. Friendly and helpful staff. Easy in and out…read more HOWEVER, we would NOT recommend them. We specifically got our unit because of the price. It was the best price around. I asked a lot of questions to make sure it was not just a short term special price. I was told it was the set price for those size units to get them rented. We rented our unit for $77/mo. Within 4 months the price jumped to $114/mo. I have rented units before with other companieds and I realize that prices go up, but usually bit by bit. This is a HUGE jump and I am very disappointed with them. ONE NOTE- the location I go to on Centennial Blvd in Colorado Springs is managed by an absolutely wonderful and caring person- Pamela. She is great. She even contatcted them to get a rate reduction after the increase. No such luck. Corporate is not upfront and honest. If I did not have my unit totally full, I would move out. It is not feasible now. Renter beware.

If you need to store something take my advice and go somewhere else…read more This company is a Rip off. Trust me go somewhere else

Megan, THANK YOU for being such a wonderful person and making sure I am on top of my storage fees!…read more She is an awesome lady and always gives me a big smile on my face when I walk in the office! Great customer service she deserves a gold plaque!!! Mila

I had the pleasure of having Chris assist me with setting up my husband and I's storage unit…read moreyesterday. I must say that after doing customer service for 35+ years, I feel I can identify true customer service when it is provided. Chris is exactly that! He was polite, courteous, up beat, informative, very thorough, went out of his way to accommodate our needs and just made it an over all awesome experience! Thank you Chris, for being a bit of sunshine during the stress of us moving in from out of state! Hope to find the rest of Colorado to be as much of a positive experience as you were!