Do NOT recommend for anxious dogs. This company has major problems with internal communication. There is also a complete lack of communication with me about changing the walker last minute, despite repeated requests and complaints about this happening again and again. When I first started with this dog walking company, I spoke with the owner Elizabeth who was very reassuring and seemed to have a process in place for getting anxious dogs familiar with their walker. We started off well, with slow meet and greets with our designated walker, and with a plan to start getting my dog familiar with her backup walker. However, after 5 months, they started sending a third walker without notifying me at all. I called and spoke with the owner, who again reassured me. However, this continued to happen, and I learned that our training plan for the backup walker was never communicated. I was redirected to the manager JC, who also stated he would get to the bottom of the issue and solve it, but they continue to send a different walker without notifying me beforehand. read more

Monumentails has been a fantastic partner to me and my husband, and has resulted in some great relationships between my dogs and their walkers (special shout outs to their walkers Chris, Erin, Nick, Will, and Sarah - sorry if I'm missing anyone, we've enjoyed partnering with you all). The walkers are very personable, passionate dog-people, and when you get to know them also all busy and motivated individuals with varied interest areas (management, music, real estate, etc.). My Boston Terrier Ollie started "walking" with them in Somerville, MA (Inman Square area) for puppy potty breaks in 2017/8. He was around 3.5 pounds at that time. When our family grew with our other two adopted dogs (Tucker and Tyson) and got more complicated (and we moved to the Winter Hill area), Monumentails was still always there for us! Our dogs are probably the definition of not easy--one is headstrong, one is anxious and leash reactive, and the other is ball-obsessed and leash reactive as well. Instead of telling us they wouldn't walk our dogs, Monumentails took great care with them: having new walkers trained carefully on our dogs (instead of just inviting a new walker into a situation where their hands would be full and our dogs wouldn't be safe), adapting walks based on weather conditions, even checking to make sure our dogs were walking at the right time after eating. Their attention to detail with our dogs, our home, and our neighbors was always appreciated. Our dogs were always safe and incredibly well taken care of. When we left to go out of town, Monumentails was almost always able to help out and stay in our house with our dogs for the duration of our trip. If we were continuing to live in the area, we would absolutely and without a doubt continue to ask them to care for our dogs. For anyone who is looking for a new walker/boarder, I would highly recommend Monumentails and their walkers. Also, a note that Katie--who is an office manager and has helped with email responses on walk changes and boarding--was always incredibly pleasant, helpful and timely with her responses. Thank you, Monumentails! read more

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We have had such a wonderful experience with MonumenTails walks in the North End for our two dogs. They absolutely love their regular dog walker Max! If we even see him across the street walking another dog, our pups are overjoyed to see him. It makes us feel better when we are away or at work to know our pups are having such a great experience! read more

MonumenTails - These goofballs love their dog walks with MonumenTails - Dog Walkers Near Me

We could not have been happier with our service from Monumentails! Elizabeth and her team of walkers were great. She came over for a meeting prior to initiating walks and to go over all of their policies. They use an app that provides flexible scheduling and provides you a summary of the walk (with a map of the route and pictures). When our skittish pup didn't bond the originally assigned walker, they were quick to provide a new walker. My pups loved Colleen and we trusted her to take great care of our pups. Unfortunately we've moved out of Charlestown but would not hesitate to recommend to anyone looking for a walker! read more

Top notch pet care service. Amazing walkers who love the dogs and love what they're doing!

We boarded our dog with MonumenTails over Thanksgiving weekend and it was a great experience. Our dog stayed at their house which meant she got lots of love all weekend. They sent us multiple pictures and were accommodating with pick up and drop off plans. It is so comforting to know that we have a great boarding option. We definitely recommend them and will def use them again! read more

Monumentails system is great. We've used them for the past 2.5 years, daily for our beagle mix Miso. Unfortunately, we are moving to an area that Monumentails does not service, so we are super bummed about that. Miso LOVES Mike, her walker. They have a great online dashboard system that makes it super easy to cancel and ask for appointments. They are very flexible. You get a QR code on your fridge that the dog walker will tap in and out. You get an email when they arrive,and another email when they leave, including a map of where they walked, whether they did no. 1 or 2, and a note from the walker on how the walk went. Sometimes there are even pictures. read more

We have been with MonumenTails for 5 years now! We absolutely love the company and the walkers. We are moving out of town and are sad to leave MonumenTails as they have given us incredible peace of mind every day of the week for our dog's daily walks as well as overnight petsitting on occasion! Our favorite dog walker/sitting, Patricia, has been incredible - to the true statement that she would do anything for our pup! A fire erupted in a building just a couple doors down from us and Patricia did everything she could to get our boy out of our home that day - telling the firefighters she needed to get a dog out, getting him out of our apartment, and then taking him to safety at the MonumenTails home base. We received phone calls letting us know of the situation every step of the way, and thankfully updating us when our boy was in great hands! Can't recommend MonumenTails enough! read more

Our walker and area manager Nick D. has been the saving grace for our experience with MonumenTails. After some less-than-ideal encounters with the walker initially assigned to us and some communication issues with upper management, Nick turned everything around. He's communicative, understanding, professional, and great with our dog. It can be difficult to entrust our dog to people who don't seem to enjoy or understand the responsibility that comes with this job (I say this as a former dog walker - I know it can be exhausting and grueling. Certainly not a fit for everyone.), but Nick truly has a passion for both the animals in his care and his duties as a manager. He takes both roles seriously and it shows. read more

We love Monumentails! We are first time dog owners. Before we even had our pup, Kailey our walker came over just to visit, meet us, and ease my anxieties about leaving him in the crate, etc. She is super helpful and friendly. We used their "puppy walks" 20mins x 2 visits a day. Now our dog has graduated to the once a day 40 minute walk. They are well priced, reliable, and always easy to get in touch with. My schedule changes variably and they are always willing to accommodate. They offer overnight stays too- very helpful for a getaway weekend knowing your dog is safe and with good company they are familiar with. Our walker Kailey is CPR and first aid certified too. :) She leaves notes daily to let you know what your 4 legged friend has been up to. Soon they are starting automated paying, making it even easier and one less bill to worry about. We highly recommend Monumentails! read more

MonumenTails - Charlie- a happy customer of Monumentails - Dog Walkers Near Me

The owner of this company is one of the most honest and diligent people I have ever met. She has excellent communications skills and is always self reflective ensuring that any concerns one may have are acknowledged and properly handled. The team strives to be the best they can be, learning and growing with their clients and community. Elizabeth is a stellar example of one who lives with and treat her pets as family while also caring for others as she would her own. read more

My girlfriend and I adopted a huge great Pyrenees late last year and monumentails was recommended to us by some friends. Looking back I don't know what we would have done without them. They are reliable, accommodating and most importantly wonderful with the dogs. read more

Liz and her walkers are amazing. They obviously love animals and that shines through in their work. Liz is really responsive and flexible. My work schedule can be inconsistent and I try to book Williams shatner's walks at the beginning of the week to give them notice but sometimes I need to make last minute changes and she is always quick and easy to deal with. Shatner definitely seems to love his new routine of staying home. The long commute to work is not his favorite. I love the email updates because its nice to hear how he is doing during the day. J.c. is fantastic and leaves notes with details about his adventure and seems to really tucker him out. They are reasonably priced and completely worth it to have a happy pup when you get home. They also will do weekend walks with notice that are a little more expensive but still well priced and a big big help if you're out on the holiday or spring bbq circuit and your dog isn't invited! read more

My personal dog walker was away and i needed service's provided for my fuzzy babygirl. I tried monument tails during this period of time as i was pleased to hear from a friend they are in town and within our reach. Unfortunately during the time there was poor response with getting back with me. It was always hard to get a hold of someone who was not busy, and needed to put you on hold. Decent pricing considering the area. Exceptional service. 4/10 read more

If you live in Charlestown and you have a puppy or dog you would be crazy not to use Monumentails! Elizabeth is great, and very easy to get in touch with. She is super flexible and very understanding of each dog's unique needs. Our walker, Jeff , is the best. Our puppy absolutely loves him. On the occasions where I have been home when Jeff has dropped him off, Royalston has tried to chase him out the door and it usually takes a treat to lure him back upstairs. You get the feeling that everyone at Monumentails is a real dog lover and it is reassuring to know that they are looking after your best friend while you are at work. We would definitely recommend Monumentails! read more

I absolutely love this MonumenTails! I have two dogs and they take amazing care of them. Whenever I email for call Liz or another team member they answer right away! I love the app and being able to see pictures of the pups on their walk and I love the walk comments. Zel is our walker and she is awesome! You can book your walks online and if you have to make last minutes changes Liz and Cheryl are quick to respond. Love them! read more

MonumenTails is awesome, I highly recommend them. They accommodated my needs in a very short notice, and gave excellent service. I was going away for the weekend and needed someone to walk my dog Saturday and Sunday morning + afternoon, and feed her. They made me feel confident that my dog would be taken care of and given attention. I received pictures and comments after every walk through their PetCheck system, which also lets you know if the dog peed and/or pooped. I could also see their walk route on a map, thanks to the PetCheck GPS. My dog is particularly very shy and had separation anxiety issues in the past, which is why I was skeptical of leaving her in a boarding place. We tried one test night in a Dog Hotel nearby a few days before, but she returned very stressed and it was obvious that she did not enjoy the experience. That is why we decided to try leaving her at home instead and getting walks with Monumentails. This was the best decision ever! They also offer boarding for established clients- will try this in the future if going away for a longer time. Thank you MonumenTails and Elizabeth for making this possible! read more

We had a great 5 years with Monumentails doing walks and park play with our lab. They took great care of him and were always responsive for last minute requests and flexibility. Moving to the suburbs now or would definitely continue to use them moving forward. Highly recommend for Charlestown dog walking. read more

I have never been happier with a service. Elizabeth runs a great business and the walkers are all amazing! I've met the walker from our area, and my dog is absolutely nuts about her. The walks are fantactic and the pictures/stories of my dog playing with her friends make my day! I've also had them board my dog, and she had such a blast, she was exhausted for a full day afterwards. Definitely recommend! read more

The team at MonumenTails is incredible. They were always on time and were very responsive to any questions. We were so sad to leave them when we left Charlestown. We would recommend them to anyone looking for a reliable dog walker! read more

Not a dependable service. Showed up two hours late to walk and feed our puppy. The dog walker also hardly walked the dogs, instead choosing to hang around in one spot. read more

I have used Elizabeth and her team since 2005 for 2 dogs: a golden retriever from 2005-2017 and currently our new rescues St. Bernard. Quite frankly, they are like part of the family and I could not have held down a job and taken care of the pets without them. I always feel safe when they are with them: our 115 lb new dog loves Patricia and gives her no trouble and, in fact, JP saved our golden from the bite of another dog. The ease of the on-line system, Pet Check Technology, which I was not as familiar with for our golden, makes it even easier to manage walks. I added a dinner walk so we could actually not have to rush home one evening when we needed it. 100% recommend. read more

Our long time boarder bailed on us with little notice before a trip and we were very concerned we wouldn't find a quality pet sitter. After talking to people on Rover, our vet suggested we check out MonumenTails. Not only were they incredibly responsive and flexible, but they were wonderful with our dog! As our dog is older, epileptic, and in diapers, we were so impressed with how patient and easy going they were! I would highly recommend Elizabeth and Johnny to anyone! It was by far the best boarding experience we've had. read more

Disclaimer -- I am not Monumentails client -- but felt obliged to leave a note about a poor Yorkie I saw being walked today by a walker who just did not care how terrified the dog was. Trembling, wedging itself against a brick wall, nails scratching along the sidewalk as she dragged the helpless little thing along against its will. The walker had earphones in, but I couldn't bring myself not to comment (as a dog-owner and and animal lover) that the poor dog was very obviously petrified. The walker didn't even take out an earphone to reply to me, saying the dog "didn't like to be walked." Not saying this is characteristic of the company as a whole. I have interacted with other Monumentails walkers (e.g. Chavez, who brings dogs to the dog park), who do genuinely seem to care about the dogs and be knowledgeable about how best to provide care/socialization. Regarding the above situation, I was still so upset that I called to inform the owner; she did seem concerned and stated she would address it with the walker promptly. I'm sure quality varies walker-by-walker. If I were to trust this company with my beloved pet, I would schedule a time to be home when they arrived to pick up my dog. If my dog wasn't happy and excited to go, I'd think twice!! read more

Monumentails just contacted Yelp to remove my review which demonstrates how they are trying to NOT help small businesses and monopolize the dog walking business in Charlestown. Company states solo walks are available yet places you on a wait list, which you could read from the owner yourself if my original post wasn't removed. Also if you happen to be in the wait list long enough, the cost of solo walks for dogs is outrageously higher than those of small businesses in the area. Terrible experience will never ever use your services again. read more

Monumentails have been EXTREMELY supportive in helping my small business grow since I moved to Boston. They both welcomed me with open arms and have served as my advisors on multiple occasions. Not only do they continue to refer business our way, but are always willing to help any time, any day. If you find this review to good to be true, then I challenge you to reach out to them so you can see for yourself. They are wonderful people and truly one of a kind. read more

Okay seriously, I have a 2 yo AND an english bulldog puppy, so the fact that I'm taking the time to review something should mean ALOT. I can't even begin to tell you how much I love Monumentails. Liz picks the BEST people as dog walkers. Tom (and others) have been walking Stitch (our bullie-of COURSE her name is Stitch) since she was 8 weeks old. Not only has he helped her become more socialized, but he has helped her become a better walker! He is unbelievably aware of a bulldog's needs and sometimes even carries her home on hot days when she gets too hot. So if you're looking for a dog walker, look no further because monumentails is it. They treat your dog like their own. read more

I love MonumenTails! Elizabeth and her walkers are reliable, flexible and so great with our Frenchie, Lulu. She gets a walk everyday and they always leave a note telling who she played with and how she did on the walk (a really nice touch, in my opinion). We've also boarded her several times with Elizabeth and it's GREAT. I know Lulu is completely safe and totally loved while she's in their home. I have a hunch she has a really good time too, as last time we dropped her off she barely looked back before zooming up the steps! I admit I'm a nervous dog-owner (I worry way too much) but Elizabeth has always been really great about putting me at ease - whether it's texting me pictures or emailing while we're on vacation to let us know that Lulu is just fine. I *highly* recommend her services! read more

I use Elizabeth and her team for several different services, as I have 1 dog and 2 cats. I agree with everything the other reviewers said. She makes everything easy and I have full confidence in her reliability. I have used her for dog walking on and off for the past 4 years, depending on my job/commuting situation. Odie does great with the daily walks. I love getting emails through their service that let's me know what his pee/poop habits were, who he walked with, how the weather was, etc. The time stamp lets me know when he was picked up and when he was returned. I also have two cats, one of whom is on medication. When we go out of town, it is often on very short notice and Elizabeth always works with me, taking careful note of all the details. I have never worried about feedings and pills. She has gone "above and beyond" many times to make me and my pets comfortable. One Christmas day -- a day they announced in advance that they are closed -- she found someone to help us, as I was out of the country and my boyfriend had to work a 14-hour shift at his hotel job. We were panicking about the dog, as our friends and neighbors were out of town or occupied with the holiday. What a relief! One time, there was an incident with another dog attacking him, unprovoked. She called me at the office immediately with the update from the dog walker to let me know what happened, that he was ok, and assured me he would not be walked with that particular dog again. Odie was fine, and there was no evidence that I could see of the minor scrape he got earlier, but she wanted me to have all the information. My work requires me to be away for long periods, and when my boyfriend came with me on a recent trip, Elizabeth found someone to house sit/cat sit (the dog was at a cousin's house, in case you were worried:-) long-term when my cousin could not do it. As we were already gone, she coordinated all the details: gave her the key, showed her the routine, checked in on her daily, and emailed me with updates. I recommend Elizabeth and Monumentails without reservation. read more

We have received excellent dog walking and park play services for our Tibetan Terrier! Elizabeth, Cheryl, and their team are reliable, prompt, and very efficient. The online scheduling and update system is fantastic and the notes from our walker are great. We've been so pleased with MonumenTails services and are disappointed to be moving out of their service area! We'd highly recommend! read more

We miss Monumentails already. Why did we have to move? We used Monumentails for almost three years. The walkers were always on-time and professional, plus their notes were always both informative and amusing. The two things we liked best about Monumentails was their flexibility and their level of service. It was very easy to schedule walks the day of and Elizabeth was always happy to help with special requests. In terms of service, one day our dog was sick in the crate when the walker arrived. We were notified and the walker went out of his way to clean it up and move the soiled blankets outside so we didn't come home to a mess. MonumenTails genuinely cares about their pets, they're flexible, and they're reliable. What more could you want? read more

I am as picky as it gets for my dog. I want the best for him and trust very few people. When I moved to Boston from Dallas I needed a dog walker and ran into Rhea who was walking the dogs. I loved her energy and the dogs seemed to really connect with her so I signed up with Liz. All of her dog walkers are reliable and love their job. Some other dog walkers in the neighborhood look like its a chore but not the walkers at MonumenTails. Also I love the pet tracking technology that allows you to easily book online and know when they come in and out of your apartment plus any notes about your dog. That is super helpful. They are truly an extension of the family and anytime I was in a bind, they were so good accommodating even my last minute requests. I could rely on them no matter what. read more

From my first phone interaction with Liz, I knew MonumenTails would be a perfect fit for my dog walking needs. Their pricing is affordable, customer service is flawless, flexibility is like no company I have ever interacted with. More importantly than all that, their staff is amazing. Cheryl in the office is always quick to respond to email and help and Kate our walker is a gem. Kate clearly loves what she does- you can tell in every note and photo she sends. She knows when the dogs are acting weird, when they need a little extra snuggle time and when I need to be alerted to these things. Trust in yourmy dog walker is paramount - those are my babies! I can honestly say I would trust anyone at MonumenTails to care for my pups like they are their own. I live in a small complex and more and more of our dog park friends are showing up on the MonumenTails website. There are lots of dog walkers to choose from and and I'm happy I chose MonumenTails. read more

This is the best dog walking and pet related company out there. So caring, responsive and it has made being away from the pup easier with Elizabeth's convenient services. We recently moved from NYC and had pretty high dog care standards- this surpassed all of them. If I could give more than 5 stars I would. read more

I have been using Liz since I started working in Boston. She is very flexible and reliable. Beau can be a handful as he is getting older but she has done a great job and has helped me keep him away from the kennel. I would recommend her services to anyone that works in the city or lives in the Charlestown area. She takes care of my best friend, Beau as if she were his owner which is very important to me. read more

As someone who works in the animal welfare world, I'm well aware of the difficulty many people have finding reliable dog-walkers. As a cat-owner, though, I must say it is even harder to find someone who is not only reliable and trustworthy, but who understands why you feel the need to leave a 12-step list of your pet's "quirks." Elizabeth is a godsend. She is not just a "dog lover" but an "animal caregiver" in the very best sense of the term. She lovingly cares for my orange furry terror, even with tolerates my last minute requests. I get text messages to let me know that he has been visited. I get status updates. And when I get home, I know that my place is safe & secure and, most importantly, my purring ball of energy has been appropriately pet, fed, watered, and his litterbox is clean as a whistle. While I know she does a great job with all the dogs, I'm giving her 5 stars (and would do even more if I could) for the extraordinary level of care & attention my kitty receives. Simply no one out there is better! read more

I love Monumentails! Elizabeth has cared for my dog and my two cats many times. I am obsessed with my "fur-babies" and she is the first person I have ever used. My dog has some major issues with new people (shows teeth, growls, barks) and she never gave up on him even when it took 45 minutes and some cheese to get him on a leash. I would recommend her to anyone and feel lucky to have such a responsible and dedicated person to watch after my pup and kitties when I am away. read more

I love monumentails! I recently got a puppy golden retriever, Ella - my first ever dog. As a first time dog owner, I was really nervous about choosing a walker. A colleague of mine raved about Monumentails, so I gave them a call and started using them soon after. One of the things that really impressed me was this technology they use called Pet Check. They gave me a QR code to put by the crate for the walker to scan when they come in and when they leave. They always leave a little note in the app about how the walk went, which always gives me peace of mind. The walkers are all super friendly, too. I've met both of Ella's walkers, Zel & Cheryl, and they take such good care of her. I would highly recommend Monumentails to anyone who's looking for a dog walking service in the Charlestown area. read more

I have been using Monumentails for over two years. Elizabeth and all of her walkers are outstanding. They are incredibly reliable, caring and attentive to the dogs, have been amazingly accommodate to many last minute scheduling changes I have requested, and most importantly, my dog loves them. I also love that they use Pet Check technology-- the walker scans a bar code when she picks up/drops off my dog. So I know exactly what time he was walked and I can even tell where he went! This is great peace of mind. I highly recommend Elizabeth and Monumentails. read more

Elizabeth's management and her friendly staff at MonumenTails are A+! My Boston Terrier did daily group walks and occasional evening walks and boarding until we moved out of Charlestown (sadly!). MonumentTails is very quick to respond to schedule changes and always accommodated my need for extra walks on short notice, gave medication and/or followed other directions when anything other than normal procedure dictated. Incredibly helpful and gave me great peace of mind. A few times I was lucky enough to see my dog out on his walks... He always looked so happy with the other dogs around him, they kept a good pace and the walker was very attentive. They also use an electronic check-in/out system so I knew exactly how long my dog was out and the walker would always leave a detailed report of his bathroom duty and anything else pertinent. If MonumenTails opens a suburban location, I'll be the first client to sign up!! read more

MonumenTails - Dog Walkers Near Me