I had a terrible experience this week at Moods. I was booked in to see Gina, but was notified a few days prior that she was on medical leave. I was re-booked with Ben, and reassured by the front staff that his training was equivalent to Gina's. Unfortunately this was not the case and I received one of the worst haircuts I've ever gotten. I asked for a straight/blunt bob and got an extremely crooked cut - one side was well over an inch longer than the other. The quality was so poor that I did not feel comfortable having it fixed at Moods. Since I live out of town I had to make arrangements last minute to have it fixed somewhere else. I was in touch with the owner, Chad, to request a refund given how beyond poor quality the haircut was. He is refusing to refund me and I am incredibly disappointed in the extremely poor customer service. Would avoid this salon if you are looking for a quality haircut and/or reasonable customer service. In response to the same review I posted on google, the owner replied suggesting that I 1) didn't immediately express my disappointment to the stylist at the salon, 2) that I styled the hair hence why the cut looks so terrible in the photos and 3) that they offered for me to come in the next afternoon so they could fix it and a complimentary haircut. All photos were taken within 24 hrs of the cut and no additional styling was done to distort the photo. I had explained to the owner that I don't live in Vancouver, and was unable to come in the next day during working hours due to my work and so I would just like a refund (a credit would do me no good as I don't live there). Unfortunately, he continues to refuse to refund me and has chosen defensiveness and blaming the customer as his approach to customer service. read more

Amazing hair expert. Took off many inches and I'm so happy with the result. The vibe is very zen in here. Will be back soon :)

My third haircut with Gina was the worst haircut I ever had. She cut it blunt across the bottom and the rest of it was all choppy. I can only assume she no longer wanted me as a client as I was possibly too demanding for her. She claimed she didn't see the issues I had with my hair and I tried to explain the best I could. She also cut my bangs way too short even after I told her exactly where they should land. It's taken me two months and they are still not grown out. Shame on her! read more

Gina is an amazing stylist, I always get a great cut from her. She really takes the time to listen and my cuts with her generally last weeks before needing another visit. Great vibes in this little salon it's definitely a hidden gem in Yaletown! read more

worst blow out of my life :/ very disappointed considering the price of a simple wash and blow dry. staff does not have much experience with thick textured hair. read more

I am a long time client of Chad but often I have to wait almost 20 minutes when Chad is running late . It would be helpful to get a phone call advising that he's running late so that I could do other things in those 20 minutes instead. Also someone else always washes my hair read more

Gina cut my hair and she was awesome! She understood my needs and gave me the perfect haircut!

Had not been to a hairdresser for the last couple of years because of Covid fear. I'm so happy and glad I went to see Johanna at Moods she totally understands what style I want and what Color suits me! She is fantastic, very talented and a sweet individual. My Color and highlights were done by Kwee she is also very talented with lots of experience. Felt very comfortable, everyone was very friendly, the salon was clean and everyone wore a mask. Enjoying all my compliments on my hair, so be patient with getting an appointment you might have to wait but it will be worth it! read more

Chad is the best . I've been with him for 15 years. He does an amazing job every time.

Jessica is a wonderful hairdresser, recommend! Salon is great with safety protocols too. read more

If you are looking for a lifetime salon to go to, you are in the right place! I am a client if Chad for the last two years and cannot say how much I am happy with his work. Great smile, positive attitude and excellent cut! You need to know I am very picky in choosing my stylist! Thanks to Moods Hair Salon and Chad :) read more

Kwee has dyed my hair twice now and it has been perfect every time :) Great and friendly service here, highly recommended!

Hadn't had my hair cut for two years so it needed a really good styling. Jessica was very nice and the conversation flowed. The cut was uninspired and lacking any real panache. It's just ok! What really caught my attention was the cleanliness of the salon, not clean at all. I would have thought they would give the place an overhaul during the pandemic. Don't think I'll be back. read more

For two and a half years, I have been going to Jess. I have not had a single bad hair day since becoming her client. There is something to be said about the comfort of knowing that I will always love my hair, as long as Jess is taking care of it. Thank you for all you do! As long as I live in Vancouver (and possibly beyond), you will be my go-to. read more

Curtis is an artist! He gave me lots of great advice about my hair, understood exactly what I was looking for and cut my hair solely with a razor - that requires some serious skillset... But most importantly - I look stunning and I'm really happy! After a long search I found my perfect hairstylist! So much so that I'm reluctant to praise him with such enthusiasm, because once you all realize how incredible he is, I'll have to book my appointments a year in advance ;) Thank you, Curtis! read more

I have never been to this Moods before as I have been to someone else who delivered what I had asked for,(but he was busy and I wanted it done today) in my case I showed many photos of the highlights I wanted, icy, cool, blonde, with my dark to accentuate the light, and as I have always had foils I was surprised to have my highlights painted on, seemingly a different way, which gave fine results of an all over uplifting brightness to my hair, but not at all what I had hoped for, or even asked for. Stylist not very communicative I was just to sit and not ask questions and trust. No real armchair charm, I wasn't really into chatting but regardless, its nice to feel like your in good hands and your going to get what you hoped for. I also said at the beginning I didn't want a haircut till after I lived with the colouring for a while and also based on my time frame, he convinced me as my hair would be wet??? that it would be about 12 mins to cut after that, but not telling me those 10 mins would cost me 97$??? uncool on many levels, when does a trim cost that anywhere else? even expensive highlights get a haricut for less, and this wasn't a haircut or a style, and I didn't want bangs as I said ultimately I want to grow them out, I got shorter bangs then I wanted, a long fringe, but still? 267$ later I left with feeling like a bit of a hit and run, the tone is fine, he didn't do anything badly, but wasn't really what I wanted in the highlights, and as my hair was a blank canvas as it hadn't been colored in two years I thought and was looking forward to nice cool blonder locks. Wont be heading back anytime soon. Staff were nice enough, but not a service oriented place, my stylist didn't say thanks, or say goodbye, he just ran off to cut the guy who was sitting there, and as it was Valentines day, it should have been busier with women, there were more men there to get their hair cut then women. read more

Only 100% professionals work here. You cannot go wrong. Love coming here. It's an iconic neighbourhood salon.

So many bad reviews here! I love Moods! I've seen Chad off and on for about 10 years and always end up back at Moods with Chad. Chad always listens never damages my hair and doesn't cost a fortune. My hair is fine and blond with a lot of red undertones and somehow Chad manages to prevent my hair from ever looking brassy! I come to relax and if you're looking to gossip, some stylists give you their life story then this may not be your place. I find Chad very charming very friendly and have no problem having a lovely conversation with anyone at Moods. It's not a gossipy salon and I like that. Chad is very good at what he does. Knowledgeable, professional and is always in the know. I highly recommend Chad as a color/stylist without drama and breaking the bank. Thanks for my perfect blond Chad. You never disappoint. I always leave happy and always get compliments on my hair. read more

Chad has cut, coloured and permed my hair for over 10 years. He is amazing, always giving me what I want: a simple ,easy to mange cut that is age appropriate. After COVID-19 shut down is over, the salon has done an amazing job making the salon safe for staff and clients. They don't just barely meet the recommended health protocols for hair salons, they've done over and above what's recommended. A big thank you for the effort !! read more

I'm not a Yaletown fan. So when somebody recommended Chad to me and told me it was in Yaletown... I was reluctant. But they're actually quite friendly inside. Not they typical unfounded snobbery. And he did and awesome job on my hair. In fact, I've been several times and he always does a good job. I finally don't feel nervous about what I'll be walking out with and can make plans for directly after! I usually allow for time for me to go home and try to fix things. read more

I have been seeing Chad for my haircut for close to 2 decades and he is "simply the best!". He is the "Einstein" of hair and a lovely person. read more

I've been a client here for longer than I can remember...before they even moved to Yaletown and they were in the Pacific Center downtown! That's a LONG time ago! Always professional, always kind, always take the time to remember me and treat me like an old friend. I really appreciate that the stylists there are so confident and experienced - when I want to try something new they always have great suggestions. It's clear that the stylists are taken care of by the owners, and that they take pride in their work. read more

UPDATE: I was contacted by the management of Moods Hair Salon, via Yelp, and informed that the stylist is no longer with the salon and was offered a hair cut. While I do appreciate the offer to remedy the situation, I have relocated to another province and declined. I have modified this review from its original 2 out of 5 stars [Meh. I've experienced better.] to 3 out of 5 stars [A-OK] to reflect the management's desire to make it right and hope that would-be patrons of Moods Hair Salon will take this into account. :) N ORIGINAL REVIEW: I had my hair cut in November 2009 at Moods Hair Salon... I arrived early to the appointment and my stylist Christopher was more than 20 minutes behind schedule. I was furnished with a pretty smock, and plied with (free) espresso. My shampoo experience was augmented by an Adam Sandler-esque (Think: You Don't Mess With The Zohan! - Just kidding!) head massage. But, it was a decent head massage. :) The hair cut itself was sub-par in comparison to many haircuts I've had in the past... I had to keep telling the stylist to cut more - despite having told him repeatedly how short I wanted my hair, and providing a picture!!! Really, I've experienced better. read more

I have visited Moods 3 times in 1 month, spending over $550 because I was convinced each time by a stylist that if I spent more money on more services my hair will look better. I ended up with uneven colours, and blotchy streaks. I have been embarrassed to leave my house. Needless to say, I do not believe Moods reflect the qualities and skillsets of a professional salon. There are plenty of amazing salons in Yaletown nearby, I would strongly advise checking other vendors instead of Moods- I am currently finding one myself to fix my horrendous streaks. Moods Hair Salon only care about emptying your pocket, I will never, ever be back. read more

Found moods on yelp by accident when looking to rank another place. I went in to this place with one ask. Do whatever you want, but I work in a bank so keep it somewhat businesslike and please no a- symmetrical. I left with an asymmetrical bob that was a mess and a purple streak in my hair. I was horrified! Not only that the purple they used was crappy product and it bled all over my face, clothes and linens for weeks, until there was no dye left and just a disgusting dead slightly tinted blonde streak. When I went back because I wasn't happy my stylist was on vacation and the guy who helped me said he would fix it but he still had to charge me unless I Waited for the other stylist who was gone for two weeks! When he evened out the a symmetry I ended up with zero hair. I was mortified. Never go to moods. Poor listening No accountability for mistakes So friggin expensive Bad business read more

All of the stylists at Moods are active artists participating in film, print, and runway productions. You may imagine that makes for an overly trendy, expensive, or intimidating environment - it doesn't at all. The clientele seem as diverse as Yaletown can get in age and (apparent) occupation. The stylists work together to keep you from waiting, if your stylist is finishing up a dye job, another will happily speed things up by doing your wash. It's fascinating to watch what's going on behind you in the mirror with so much creativity and precision in motion. Prices are moderate for the location & quality ($62 for a cut that could easily break $100 at other salons near by). My one complaint is that the waiting area is not very comfortable, but then, like I said, they work together to keep you from having to wait. (ps they use Bumble & Bumble products) read more

I went in to Moods Hair salon to inquire about having my hair dyed and yes, they were busy helping other people, fair enough... but no one acknowledged or said ANYTHING to me as I stood there patiently. I waited for a good ten minutes or so before leaving but even so, I gave them a chance and said "I'll call tomorrow, instead, thank you" (with a smile)... It's the next day..... I called. I was trying to explain my hair situation when I got interrupted with "Can I put you on hold for one second?" "Sure".... one second was more like a couple of minutes but hey, I understand... people get busy... So now on the phone is someone totally different than whoever I had already explained some things to.... she has no idea who I am or what I want and says "yep! We can book you in for a cut"..... I told her that I wanted to be booked in for a dye job, not a cut, and the response was "Yep! You can come in at two".. Now at this point I'm hoping someone will ask WHAT I want done or what the condition of my hair is now (Happens to have 3 inches of re-growth blah blah blah but it was something that I wanted to discuss before committing to an appointment). The girl had NO interest in hearing me out, cut me off to confirm the time.... did not have the time to listen to me when I tried to discuss it. Finally as she is trying to hang up I ask "Can you please tell me your prices for this" and she seemed annoyed to not be hung up yet, spit out the price (which was too high anyway) and I told her politely "Please cancel my appointment, thank you." She didn't care about that either - didn't want to know why... just said, "Bye." Click. CUSTOMER SERVICE FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I've been going to Moods for almost 8 years, and have always left extremely happy with my hair! My long-time stylist unfortunately moved away, but I've seen another stylist at Moods a couple of times now and I'm just as happy with her work. They do a consultation at the beginning to make sure they understand what you are looking for, and if you're not sure they will offer suggestions based on what might work well with your type of hair. The atmosphere is nice, they offer coffee and tea and a great head massage while you're getting your hair shampooed. It's not the cheapest salon, but in my opinion the quality of their staff justifies the cost. I've had too many cheap and bad haircuts to make that mistake again! read more

Very disappointed. I went into the salon twice to get hair color done. Before getting started with the color, i did show them a photo of color i want. Colorist was not able to achieve the results in first go. I left the salon thinking its just me and later in the day was sure its no where close to what i wanted after assuring with my husband. I wrote them an email about it and they were happy to take me in for another session at no extra cost. I went in again thinking it will be close to the photo i have shown. I did show the photo again. However, it is no where close to what i wanted and left salon thinking i will get used to it. Then realized the stylist left the bottom (hidden) part close to my neck untouched. Now i have a head of lighter color i didn't want and then bottom left uncolored (jet black as my original hair ). I can't even tie my hair in a ponytail without being conscious. I emailed them again and since then i have not heard back from them. They have left me feeling helpless and now i would have to show up to my own first wedding anniversary party with the hair i am so not happy about. I did not expect this from a highly reputed salon. read more

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Jessica always does the most amazing job on my hair!! Would highly recommend if you want a balayage. Looks so well blended!

Every time I walk into this salon...I am Blown away with their talent. Yes the super stylists have a little bit of Ego, but when You know the best expect the best. I was a little intimidated at first...by their confidence.In the end my vision was followed to the letter and I walked out with sexy summer hair.My advice is to walk in with a vision of how you want to look and feel.Learn the appropriate terminology and understand Your Hair! It took me years to learn the art of Communication. Yes they are expensive and worth every penny. read more

I haven't even had the chance to get my hair done here and I'm already leaving a bad review. I booked my appointment with Chad over three weeks ago for Friday at 1:30pm. I have a six month old so I had to make arrangements for someone to watch him. I get a call from the salon on the day of my appointment at 1:22pm saying that my appointment was at 12:45pm. I immediately called them back and told them that I thought my appointment was at 1:30 but that I could be there in the next 5 minutes. The receptionist told me that it was too late to come and that Chad wouldn't have time to do my hair. First of all, why would you wait almost 45 minutes to call me to tell me that I'm late for my appointment? What is the point to call me when it's too late for me to get my hair done? Second of all, your email reminder is absolutely pointless because it doesn't tell you what time your appointment is! It just says "tomorrow". See.... "Hello, Just a note to remind you of your hair appointment booked tomorrow at Moods Hair Salon. Do not reply to this e-mail: I unfortunately can't change, cancel or confirm appointments here." Like I said, I'm pretty certain that I was booked for 1:30pm because I have to arrange for someone to watch my son. Even if I was wrong and I was actually booked for 12:45, why would you wait almost 45 minutes to call me and tell me that I'm late?! I waited for over three weeks to get my hair done by Chad who is supposed the be one of the best but who cares how many accolades you have when the service at your salon is horrible?! I had a photo shoot scheduled for Sunday but because of this mess I had to reschedule and pay a rescheduling fee. read more

Any blondes looking for a colorist who knows how to achieve your desired "blondness" and perfect shade, I recommend Johanna hands down. I have (almost) always been blonde- but more brassy and my hair would bring out an orange tint in places. No idea why, as my natural color is light brown/ dark blonde? Anyway, not only do I have the perfect shade of cool, NATURAL blonde, my hair has also DOUBLED in thickness (over 2yr period) and is 3/4 down my back thanks to having an amazing colorist who knows what she's doing when it comes to bleach. SO happy to have stumbled on Moods 2 years ago! Highly recommend!!!! read more

I went in to see jessica for an all over colour. I had very light and damaged hair prior this which i hated. After talking with her and deciding what to do to fix the mess, we went with a warm chocolate colour. Let me tell you, my hair is gorgeous, looks amazing, feels so silky and is super shiny. I feel like myself again and as soon as i got out of the salon chair i felt my confidence go way up! Props to this chick. read more

A trendy little salon in Yaletown with a principal that is hands on and engaging. Service is friendly and warm. I really like how this salon made use of the small space they had, from the hair washing station to the split level loft. Work spaces were kept clean and the apprentices were very reactive and approachable. The color job they did was superb and while I was having my hair coloured, I saw a lot of returning customers who greeted their stylists like close friends. Every customer I saw was happy with their end results. I really enjoyed my experience and result at Moods. I can see why some people may not be happy with the service though. There was no dedicated receptionist that I know of so phone calls may be missed, but I did not see one person being turned away at the door and walk-ins were welcomed. Give Moods a try, it really is worth it. read more

I recently came into Moods with a pretty tall order - I wanted to go from black to bright green! Jordon at Moods gave me my dream hair, and at a very reasonable rate. After 4-5 hours in the chair my hair came out absolutely perfect. It was a tiring process but Jordon worked enthusiastically the entire time. Everyone at the salon was really nice and the process felt very relaxed. Moods has been around for 18+ years, and you can really see why. It's a nice change from the pretentious and overpriced businesses that Yaletown gets a bad rap for. I'm looking forward to continuing to come back in the future, and would highly recommend checking it out! read more

I went to Moods out of curiosity and had a cut with Chad, who had a number of accolades, including top hairstylist of the year a few times. I wasn't sure he could live up to they hype, but definitely did. I have a kind of asymmetrical hairline in the back and a cowlick on one side in the front and usually takes a stylist a few tries to get my hair the way I like it, but he got it first time, which is the reason for the top review. Bottom line, I go to a salon to get a fantastic cut as that's what people are going to be seeing for the next 3-4 weeks! The appointment was easy to book and they were flexible with times and when I walked in I didn't have to wait long to get a (delicious) coffee and nice head massage before sitting down with Chad, who was really personable as well as competent. I'd recommend this place to anyone who is serious about looking good. I've paid more to get less and not had nearly the amount of positive unsolicited comments from friends about my hair. read more

Moods is FANTASTIC! I've been a client for 10 years. My advice is to take your time and consult with your stylist regarding your hair vision. Every stylist gives their all into their work. Chad of course is world-class, Freddie, Kurtiss! And then there's Johanna!! Johanna is my personal rockstar in terms of making sure my hair is always on point. In addition to being incredibly fashion forward, passionate, and intelligent they're also an incredibly friendly bunch. You can't get better service in Vancouver! read more

I honestly haven't had a really good haircut and color in a very long time .. until today. Booked with Johanna..she took the time to listen and gave her opinions and options and I honestly couldn't be happier, ask anyone who knows me .. I'm Not an easy client & now I won't go anywhere else Thanks to Johanna and all the staff at Moods! read more

Amazing cut and colour by Freddy. I have very fine hair that needed extensive colour correction and he absolutely nailed it and the cut. My stylist from this moment forward! read more