WARNING!!!! This area has a problem with algae and it makes the ocean unswimmable. They put up red flags as a warning and it's supposed to be around all summer. The smell on the beach is awful from it too. You will only be able to enjoy the pool and will have to stay out of the ocean: Now for the positives, the staff is top notch and the food is excellent. Nightly shows are very good also. Obviously the beach is a deal breaker and I wish I would have known ahead of time. You come to Mexico to play on the beach and it's a complete disappointment. Have an excursion booked through the hotel for 7-15-21. Receipt says pickup at 6:30am. We woke up at 5:15am had our box lunches and patiently waited for the shuttle that never showed. The Moon palace excursion gave us the wrong pickup time by two hours. We missed out on sleeping in and the buffet breakfast verses our box lunches. We also missed the night show because we went to bed early so we would not be late. The hotel did offer us a whopping 10% off the excursion smh. read more

Honestly going to this hotel thinking it was gonna be a 5 Star Hotel it really isn't anything of that sort I've been to way Nicer in Cancun the overall ambiance of the hotel is nice but the Marble Floors are extremely slippery to the point where you really have to watch how you step when raining outside including the Rooms Lobby's Hallways. Now the restaurants were absolutely horrible From Habibi, which I'm middle eastern descent, The buffet and to top it off The room service food was horrendous not mention me and my family and friends got horrible food poisoning Vomiting and Diarrhea....only good was the Oreos that are in the room and coke to drink.. when ordering stuff from service like Towels and other stuff it takes over a 1 hour to bring it and most times they forget.. if someone was to tell me where should I stay in Cancun I will definitely remind someone stay away from the Moon Palace the Grand. I really didn't think I'd have such a horrible experience and definitely wasn't cheap.... read more

Just got home from an awesome vacation for Luke Bryan's Crash My Playa! Service is exceptional here and they really do go over for everyone, especially all of us wild ones! They hosted over 6000 people for CMP and had everything perfect! The sand at the beach is soft and most people attending the concerts went barefoot! The pool time was a smidge crowded, but we all knew this going in. The resort is massive, so I was glad they were able to keep golf carts literally everywhere to transport after too much tequila (it's Mexico lol so it happens!) Looking forward to next years CMP and to be able to splurge and stay at the Grand part of the resort! read more

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You can eat/drink as much as you like, but the restaurants are closed for large parts of the day. Drinks can be found at anytime, and you can stuff your face with pastries and candies etc, all day long, but it gets pretty monotonous after awhile. My main gripes are that although the facilities and amenities are nice, the deals they offer are not nearly as good as advertised and sometimes they lie. We bought an "all inclusive" package that was supposed to cover all food, drinks, amenities and activities. It covered food and drinks, but not activities. Airport shuttles were advertised as free.They are not. They will cost you $70 if you take a taxi, $45 if you take an airport shuttle (private company you can find online.) Do NOT go to the time share presentation. They say 90 minutes, but you end up wasting about 3 hrs, even if you try to cut to the chase and say no to their offer. We had ro say no to the first guy 3x, then once more to each of two other sales guys before they let us go. We were promised $500 hotel credit that was good anywhere in the hotel. Instead we got $500 credit only good at gift shops, and only for specific items. And if you decide to buy those items with the credit, you still have to pay a 16% tax, which you cannot pay for with the $500 credit. And they will continue to try to sell you time share contracts all the way past the time wharn you check out. read more

Worse welcome and customer service ever experience. They are so down right rude, and really got it wrong. Saul at the front desk today 7-21-23 was the rudest of all. I can't believe they let staff like him work at the front desk. Elizabeth in VIP was no better. This place is not cheap and I will make sure I spend my money somewhere else. I suggest everyone do the same. read more

I really wanted to give this a 5 star rating because I CANNOT brag enough about the customer service. I have seen so many bad reviews about wait time and customer service. While they might be understaffed, the employees hustle and work so hard. I've always said that Mexico has the best hospitality, and it was no exception at this resort. I would definitely say to take cash because they deserve all of the tips. We stayed at Sunrise in a swim up suit which was beautiful. Our room also had a nice jacuzzi. The food was exceptional at all of the restaurants. My favorite was the Italian restaurant, La Gandola. The pools were awesome as well. The nighttime entertainment was great. I will say, if you're looking for pretty beaches don't go there. The beaches were worse than the ones in Texas (if you never been, google them). If you stay at Sunrise, you can go to Nizuc as well. You can get a day pass to The Grand, however I will say while it's super nice, it's also too busy. It felt like we were in Vegas almost. There is just too much going on there, but if you can visit I would just to say you did. There are a lot of families at this resort, so if you're looking for a more quite atmosphere, I wouldn't recommend, however, we enjoyed it. The reason I gave 4 stars is because we walked away with bed bug bites down our lower back. While the beds are comfortable, the bites are unpleasant. I have to give customer service shout outs. These people were amazing. Adrian and Edgar- at the pool bar at Sunrise Lazaro- Arricefes at Nizuc Rose- La Gandola at Sunrise Cheers!! read more

THE GOOD- Rooms and resort grounds were clean and well maintained. Toiletries were large-sized C.H.I. products (minus the conditioner), and lasted the whole week of our stay, reducing waste. Decor was beautiful and modern. The restaurant/buffet wait staff were courteous and friendly, some of them going out of their way to please their guests, thus the one star. THE BAD - The first thing that hits you as you walk into the resort is the intensely strong scent that permeates the lobby and connecting areas. It makes you wonder what they are trying to hide by masking the resort with an all powerful and nauseating scent? The food was subpar: Fruit oftentimes were mushy or appeared dry or bruised, indicating that it was not fresh. The bread and pastries were stale. Although there was some variety in food choices, the quality was lacking, using cheap cuts of meat and fish. Food in the specialty restaurants was passable but nothing to rave about and while the food generally looked good, the taste left a lot to be desired. The only thing that stuck out that was actually good was the flank steak cut at the Brazilian Steakhouse, Arrecifes, mostly because it was smoky, tender, and surprisingly flavorful. Resort entertainment was sparse. They had some pool activities and one planned nightly show in the Nizuc and Sunrise sections of the resort but the schedule was not adhered to. We tried to go to a couple of shows/activities planned but they were non existent and management did not notify their guests of any cancellations. No sign. no announcement. No nothing. The beach was disappointing, water was murky and filled with seaweed. A tractor would clear up the line of seaweed that washed ashore but it was futile, as an hour later the seaweed would return in full force. THE UGLY- Management is downright terrible. They are only concerned with the bottom dollar. We were notified 2 weeks prior to our trip that our booking at the Grand could not be accommodated because the renovation of the Grand section of MP was not complete. They offered to put us in the Nizuc section and give us a certificate for a return stay. MP engages in bait and switch fraudulent bookings of a resort that they know they are not able to honor. A certificate good for return stay is a joke because it requires coming back to the same place that committed the fraud- it is an unacceptable restitution, and doesn't constitute a remedy. But we couldn't change our plans at this late stage; we had no choice but to accept. From the moment we arrived, management continually made our vacation a nightmare. Our prebooked and prepaid transportation was not ready, having to wait an extra hour for it to arrive. The resort is only a 10 min. drive from the airport. Go figure! Upon check-in, management again tried a bait and switch tactic with our rooms. We spent another hour forcibly demanding we get the rooms we paid for. Unbelievable! We were reminded during check in to come back the next day to receive our return certificate. I even got an 8am wake up call reminding me to stop by front desk to get our certificates. However, taking time away from our vacation time, we stopped by not only the next morning but several days after check-in only to be repeatedly told they were not available. The audacity of these people! They want to appear helpful and concerned about their guests but they kept making things worse. Another bait and switch was the $1500 resort credit we were given however there were many strings attached. We were told that we could only use certain amounts for certain categories and everything would be assessed a 16% tax. For example, if we wanted to book excursions, we could only use $50 for a certain excursion and pay the rest out of pocket along with 16% tax on top. Needless to say we were not able to use most of the so called "credit" save for nearly $300 for a Swedish massage at the spa, which was grossly overpriced to begin with. 3 factors that elicit a repeat visit can be deduced by the quality of the food/drinks, service level and entertainment. MP failed in all 3 categories. They employ shady tactics and solicit bookings for a resort that isn't completed, yet still charging a premium. I booked this based on the countless high reviews but people need to stop giving this resort the false "credit" it does not deserve. It touts itself as a AAA diamond luxury resort but that's far from the truth. read more

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Feels more like a compound than a resort. You walk in and it has a convention center feel. The buildings and water fountains are beige/tan cement. I enjoy being at the pool area but how it's designed doesn't offer the best views. Take advantage of the location and see those ocean views. But we enjoyed the pools nonetheless of course. There is a swimup bar that we loved. The pool parties during the day had fun music. The sound was pretty good too. The place as a music venue was pretty cool. Music on the beach with good sound. And when it rained, we could go back to our room and hear the music rom our balcony or even in the room with the door open a bit. The rooms are ok. The beds seems pretty old and the pillows are awful but they have a nice shower and jacuzzi style tub. The air is pretty bad. It just pushes out humid air and makes it hard to sleep. We did get ants after our room was cleaned because some food was still in there and the plates were left outside the door for many hours. The food here is better than a lot of al inclusive resorts. The burger bar by the pool is good. The steakhouse over there is decent too. The desserts were loved by the people we sat with and looked really pretty. We had breakfast ordered to the room and was all pretty good except the eggs. Just not a huge fan but the other items were good. It's not the most amazing meals on earth but it's all Inclusive with a lot of people and a lot of options which is nice. The servers are all extremely nice and pretty attentive. Enjoying the experience all in all but for sure could use some adjustments. read more

My family and I stayed at the Moon Palace Resort for 5 nights and we had a pretty good time. This place is HUGE with 3 different resorts. We stayed at the Sunrise, but got to visit The Grand which is the newer more luxurious resort. There were several restaurants for us to choose from for breakfast, lunch, and dinner and they were pretty good in my opinion, however, you will see the same food in a lot of the restaurants. The downside to this place is the room service is pretty awful - food always arrives cold. Also, they staff here seem pretty desperate trying to sell everyone on memberships. They got pretty annoying. Overall we enjoyed our stay, but will probably try another resort next time. read more

Absolutely worst resort I've ever stayed in. Lied to us about room placement, is misrepresentation of a facilities. Beach looks like dog poop, can't swim in it. Horrible food and service. Do not stay here! Waited an hour for this poolside! Tipped every time saw a group who never tipped her a ton of food first! This is the worst resort! read more

The vacation was by far the worst vacation I have ever been on! I will start by saying we booked this vacation through Costco. I have traveled through Costco in the past and everything was perfect no issues. We love Costco but fail to understand why they would represent this resort. Upon arrival we we placed in the sombrero section of the resort. This section is in the middle of nowhere as far away from pools,restaurants,activities and lobby as possible. I might understand if the resort was full but from what I was told they were at 41% capacity. While walking to the lobby/restaurants there was a noticeable smell of sewage or seaweed Very Unpleasant!! When we booked this trip it was all inclusive and not cheap. Upon arrival to the better restaurants at the resort I found out they have restrictions on what you can order. An example is say you want to try two appetizers they will only let you order one. Also if you want better cuts of steak they are not included you have to pay out of pocket for them. Next I will explain the resort credit scam that this resort runs. We got $1500 in resort credits that I figured we would use for gifts and excursions. When you book excursions they charge you a fee about $70 bucks per excursion and only certain excursions are included. I spent about an extra $400 dollars for excursions I thought would be covered by resort credits. Next is the shops on the resort everything is way over priced and they only allow about $100 resort credit per shop. An example nice beach bag might cost $100 normally in shops they are priced $200-$250 so you are still paying full price plus more because of tax. There is a 16% tax on all the resort credit you use plus the balance of your bill. The only place I feel you got a good deal with resort credits is the Spa. They allow you to use $300 there and my wife got a massage that she said was excellent. Next is the beach it's HORRIBLE!!!! You can't go in water it's that nasty. There was absolutely nobody on the beach because of smell and water not safe. This was the biggest disappointment we had my wife loves the beach. Every family we talked with had similar feelings about the beach. The pictures of resort online are very deceiving. As a guest you do have access to the beach palace resort which has a beautiful beach and nice blue water. To get to the beach palace it will cost you about $50 round trip plus you have inconveniences like not having a room at that resort. The security at the Moon Palace is excellent they monitor everything. We were traveling with children so this was very important to us. In closing there are thousands of resorts to choose from why choose one that has a horrible beach/water and smell. I would not stay at the Moon Palace again even if it was for free. read more

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The resort is beautiful and the staff are attentive. Some cleanings are going undone, such as room hallways. It used to be better when we first started coming. The resort credits are hard to use, since they only let you use a small part of them at the spa. Plus you have to pay 16% for every resort credit you use. Wishes: the wristbands were fabric instead of this awful plastic. Spa and excursions need to be able to book before coming to resort. This process is ancient and involves staff calling someone. Took me 2 hours to book our spa and excursions. Btw; Tulum wasn't that great. read more

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Beautiful Resort.....Loved it! Food is not so great tho... Friendly staff. I was also annoyed with the price gouging. Resort credits help very little. Bring a big wallet. read more

Moon Palace Cancun - Resorts Near Me - Cancún, ROO

I have stayed a week at this resort 5 different times. I absolutely love it. They have the greatest service. Everyone is beyond kind and helpful. The restaurants are all so nice and the food is delicious. Great place to vacation. read more

Place has so much potential, food is good, some places great. And the food service staff and bartenders are great! Now here's what you should know. First everything "offered" is non refundable. Transportation, even if it's full and you have to wait at the airport an extra hour. Or if you are offered a room upgrade and then find out it doesn't actually have a door to separate the bedrooms. Non refundable. But if you switch to another hotel then they might have an option, so you get the golf cart over there. Finally acceptable, but not really the same as two rooms, just a sliding door to separate the living room but that's okay. Until it rains and said room has water halfway across both rooms. They were really nice and cleaned it. Then the next day the same thing happens. And they squeegee and clean, but they "fixed" it so we don't need to move rooms. The next day no rain so no waking up to our private lake. So we upgrade to do a day pass for the Grand to get the waterpark, oh yes if you book anywhere except the grand no waterpark, dayclub or the higher end restaurants. Except by the time you wait in line, pay, explain you aren't doing the "membership" presentation and pay then get over there, it rains out the park for the day and there is only one restaurant that has availability. So you just get a different buffet. So for $300 that's what you get, again no refunds. I understand you can't control weather. So remember it is raining. So day 4 entails yet another room flooding wake up. But it's okay we're checking out! So they offer $100 credit if I will sign a release form and agree to not write a review. So crowd here's $100 bucks for you, also non refundable! read more

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Save your money and go someplace else. This is a run down cheap resort. The service is extremely slow and half the time they bring you the wrong item. The employees are unprofessional and at times childish while laughing in your face. I will never go back to this resort or any other "all inclusive" resort. The atmosphere is cheap and the food disappointing. read more

This resort has been great Great package great rooms Great views Guston Took us for a tour he was great professional and recommending But his supervisor Jorge who came in to give a second talked her in the timeshare presentation was a total dick He was talking down to us with an attitude very negative view on everything Unprofessional That's not how you talk to somebody when doing a multi year timeshare Thanks Jorge for leaving a sour taste in our mouth with such a great resort read more

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I wish I can give this place a -00000000000!!! SAVE YOURSELF AND DO NOT COME HERE!!! First they messed up our rooms. Second there is BED BUGS AND SPIDERS IN THE ROOM! Third the food is the worst thing ever!! Fourth there customer service is also the worst thing I've ever came across. When we got into our checked in room there was also dirty cups and open sodas. PLZ SAVE YOURSELF DO NOT COME AND RUN!!!! Me and my family ran too tulum. They also charged me for a bottle that I didn't even want. CANT WAIT TO BE HOME read more

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Reception personnel at Nizuc is just horrible . One of my worst experiences while traveling. I made all my travel arrangements through "Expedia" which by the way I was treated they prefer "Costco" customers . They made that very clear .... At there 2 hotels "sunrise and Nizuc" they only have "Costco representatives at all times . I needed information regarding my pre arrangements for transportation and I was given the run around not to mention "reception" sent me on a "wild goose chase" I originally made a reservation at Nizuc but after seeing the horrible service I chose to spend by time at "Sunrise Moon Palace "a hotel in the same property " it's such a shame reception is horrible Because all other employees were "Amazing" . I probably will never come back to "Moon Palace Resorts" but I do want to say all other personal did make my stay great. read more

The negative reviews of this place are pretty comical. Yes, there's seaweed on the beaches here. It's kinda small, whispy seaweed that gets brought in from the tide. But it doesn't smell, and generally is the only interesting thing to look at on an otherwise blandly perfect beach. ...I mean I loved it, but this sort of scenery is not exactly my cup of tea. (And yes, I get how weird that is.) I'm a gay man, and I visited last year with a very close friend. When they called, they would address me as his wife when I answered: "Is this Mrs. Bryan Maloney?" Why yes, yes it is - I'll have a bottle of bubbles sent to the room immediately, thank you. We stayed at the Nizuic - which was all perfectly pleasant. Service was prompt enough. There was a wait at check-in, but they whisked us into a VIP area with coffee and breakfast while we waited. The facilities all are very pleasant to look at... big ceilings, pretty walkways, beautiful beaches. I was often irritated by the pool - which felt like Vegas. I know I'm a snobby gal in this regard, but what is it with suburban riff-raff to find its way from all corners of the country & hoard chaise lounges like they're 2-bedroom condos? Seriously... It's like the Hunger Games of pool seating. Needless to say, I spent most my time on the beach. A little secret I should probably keep to myself: not one staff member question our use of the private beach cabanas, despite not wearing appropriate bracelets to use them. (We didn't know we needed them until halfway through the vacation.) It's true what people say about resort credit: generally a scam. Nearly all the day trips, snorkeling, dolphin swimming, etc., either is an out-of-pocket deal or has extra fees. They'll charge 16 percent on whatever the retail cost of the service runs, but then there are often others they leave out: transport, docking fees, tips. (Some of the brochures specifically highlight, "Price does not include tips.") We did find a couple things that only charged the 16 percent, such as wine tasting and a zip line trip, plus the "husband" said bottles of wine while dining don't have a fee if you buy them with resort credit. Um, tbh. No one bothered to check if we paid to go to The Grand - we snuck in one day, and a French restaurant there seated us without a reservation. We went to a nightclub there one night... I was in a full black sequin ensemble, and a party of bridesmaids found me hilarious. The club, however, didn't, and after four-too-many shots, a sorta homophobic manager kicked us out. Which was fine, as I was waaaaasted. So wasted, in fact, that I misplaced my sequin jacket with my phone inside. I'd passed out in an open hallway, and kind staffers came at around 3am to collect me and shuttle me back to my room. With my belongings missing, I spent two days at Lost and Found engaged in a useless debate about my missing things. I was crestfallen to lose both of them... But they did eventually find them after much persistence. Honestly, the only lack of star I have to give this place is the food, which was very hit or miss. The wine is pretty flavorless alcoholic grape juice. And in some memorable instances, the meals tasted generally like flavorless protein that they'd scientifically altered to look like beef, veggies, and what have you. But there were some good places, too. The Hibachi was good, as was the French restaurant. We'll be staying at The Grand this year - and I'm so excited! read more

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My daughter had a wedding at the Moon Palace, Cancun resort at the end of June 2024. We had 100 guests. From the time we got there until we left we had nothing but misrepresentation from her wedding coordinator and wedding team. They were charging extra fees from different guests, that was not in any one's contract. The day of her wedding the transportation that was suppose to be arranged was late, My husband actually had to walk to the venue because they had 3 other weddings going on and they did not have enough gulf carts. But the cherry on the cake was on the day of us leaving for the airport she was handed a bill for eight thousand dollars for damages to to band's sound system because it rained on her wedding reception. The wedding by the way was 3 day prior but not a word until check out. The whole resort is a scam. Avoid the place at all cost. They promise you the moon and when you get there they pull out contracts that you were suppose to have. However the problem is, they have no signatures on all the scam contract, because they never gave it but did want to justify the scam fees. Brides and families be ware!!!! Sad that my daughters' wedding was so ruined! read more

TLDR: UNSAFE conditions, A/Cs not working in rooms, scammy credit operations, CHECK YOUR TODDLERS DRINK 3x TO MAKE SURE THEY ARE NON ALCOHOLIC! Just a warning, we are currently writing this review from our room as we contemplate cutting our time here short. When we arrived 5 days ago it was clear we were going to be walking into issues. The line outside of public relations was wrapped around the corner as we walked by and it didn't take long to figure out why. Our room floors and walls were soaked for the first 3 nights. Another party in our group still has yet to have A/C to their room on day 5. Everything in our room is damp. Our clothes, the bed, our hair upon waking, our kids, everything smells like sour laundry now. Every clean outfit we pull out to put on for the day now already smells sour and is damp. Numerous members of our family are nursing wounds from injuries sustained from the unsafe and slippery conditions here (I will add pics) Aside from that ongoing concern, the staff has served our 8 year old alcohol that luckily we questioned and caught in time. None of your included credits work toward anything available in the resort. If you think you have an in-house excursion credit think again, the $200 room spa credit works toward nothing in the spa except the $350 massage that they highly encourage. This is not our first all-inclusive in Mexico but this is our worst to date. The food has been fine, the service staff are very nice, but overall this has been a pretty expensive way to spend our week feeling like we wanted to go home. Unfortunately, we are now counted amongst the many other miserable vacation-going family's here as the conditions have not improved and they offer no remediation for these issues. I don't know if a warning might have helped but we may have been more willing to advocate for ourselves sooner had we suspected that these were perpetual areas of neglect here at Moon Palace Sunset. read more

Moon Palace Cancun - This is NOT the worst of our groups injuries here. A grandparent had a solid door fall off the hinges on her foot. - Resorts Near Me - Cancún, ROO

This resort is amazing one of the nice resorts I have stayed at. The food is amazing and unbelievable good. They have taken some many COVID 19 procedures all of the employees where wearing there masks and sanitized everything. The resort is the safest place I have been with COVID and safety. The place brand owns about 6 resorts and you can go visit them anytime and still eat at the restaurant. 10/10 read more

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My family and I visited the Nizuc Moon Palace for my son's graduation from high school with a group of his friends and their parents. My son was assaulted by an overserved youth in the hallway of the resort and scuffled with the young man just to be released from the assault. The resort took my son's privileges to go to the bars even though he did not initiate physical encounter and acted in self defense. They said they took the other youth's privilege to drink at bars although we saw him drinking with the proper wristband the rest of the trip. Due to management's poor handling of this situation the trip was more of a negative experience than a positive one. If you plan to celebrate with young adults pick another resort as our experience was horrible. read more

Be very careful. Have been members for over two decades. In our most recent trip the concierge for Diamond members overcharged for services included in our membership and made it very difficult to correct charges. My wife had to spend upwards of a half a day dealing with multiple staff members who who seem to be very inexperienced. Definitely not the quality we have experienced in the past. Would highly discourage forking out the money for the highest tier memberships. read more

it was ok, food was good..........but not wonderful. Service and employees WERE ALL GREAT. Rooms were clean and nice. No nice blue/green water, lots of brown water..............HUGE resort, i mean huge Over 3000 rooms and lots of golf carts moving you around. i was shocked that dining did not include shrimp (except teppenyaki) let alone scallops or lobster read more

We have been coming here for years and there is lots to love about the place, however there are a few things I feel you should note before coming - THERE ARE NO ADULTA ONLY POOL SPACES AT SUNRISE OR NIZUC. If your looking for time away from children this is not the place! With such a great diversity of culture and race there really is not courtesy with how children behave so you need to be prepared to deal with it. -The Grand at moon palace does have an amazing adult pool for vip - Be sure to be absolutely clear on what you want and need with partner venders there is photography, trips etc. resort credits can be used only is some situations and with caps of how much you can use. -I recommend booking transportation to and from the airport with the resort. Mush less hassle and stress - men bring a pair of dress slacks, collared shirt and close toed shoes if you want to go to all restaurants. There are a few that have a dress code so make sure you have proper attire if you want to visit them as there are not exceptions. Between the amazing food, ample activities and more pools and beach than you could probably completely visit in a week you will enjoy this resort read more

This resort is amazing! You do not have to go outside if you don't want to! It is a great value for a family vacation. Everything is inside. Be prepared for the crazy Cancun airport, however, it was chaotic and confusing! read more

Amazing Experience. There was many restaurants to choose from and so many activities for kids too! My favourite restaurant is definitely Cusco for lunch because they have veggies great seafood and with any allergies can make special food. You can never be bored in this resort, there are 4 resorts in Moon Palace. I went to the Grand and it was amazing. There was a gym and a spa and a day and night club for adults and a kids club and an arcade for children. The staff are so nice and very welcoming. They seem like they love there job and really connect with others. If you are in need of a nice warm vacation with good food, this should definitely be your first choice. read more

I can never get enough of this place. Lots of work done since i was last here, all of it good. Multiple restaurants in each of the three hotels on property, several 24 hour ones, handy for my early morning read on the beach with coffee, and a danish. They keep the rooms spotless, and offer pillows with Lavender, or Chamomile, or orthopedic, just a nice touch. Order the Aromatherapy too, each night they sneak in and refill it so your rooms always smell great! The Presidential Suites are giant, and each room features a jacuzzi tup, ours always face the ocean, nice place to take a bath, read, and drink Crazy Monkeys. Almost every employee speaks English, and there are Crocodillos to watch if you ask. Leezards everywhere, and some Coatamundi too. We got a massage, mani-pedi with the package, and feels good to have Girl Hands and Feet again! GO! I promise you'll thank me! read more

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David at Trattoria and Riveria Maya on the Golf Course was the most amazing waiter at this hotel! He treated us like family and made our dinner a fun time!! If you eat there ask for David!!!! read more

First of all the transportation sucks. The workers in the lobby said every 5-10 minutes a golf cart arrives to a stop, that wasn't true. We had to wait around 45 minutes to an hour waiting on transportation as we had a reservation at JC's Stake House. We were late to our reservation. Every time a golf cart came to the stop it said Nizuc (where we stayed) to the grand which is where we needed to go. 4 cars passed by saying the same thing and said they would call someone which they didn't. Eventually a golf cart showed up and took us there. Now let's talk about the room service. The room service and the food was spectacular I had Buffalo Wings, Fries and more from Room Service and it was good. Only thing about the food is don't go to the buffet order room service or go to a different hotel and eat. I wouldn't come back here if I had to. I would be staying two hotels down at the Royaltan which is better than this hotel and it's cheaper. What we paid for one night at the Moon Palace is what 3 nights can be paid for at the Royaltan. read more

Moon Palace Cancun - Resorts Near Me - Cancún, ROO

Only because I CAn t rate it a zero. 7 hours waiting for luggage and I end up having to retrieve it myself. No care at all from staff or management. Garbage operation, only want to push tmemberships when they Cant manage the resort as read more

WORST PLACE WE HAVE EVER STAYED AT!!! DON'T STAY HERE!! Everything that could have possibly gone wrong did! First we land at the airport and it took them and hour to track down our reservation for the private shuttle. Then, we check into the hotel and we booked 2 double bed rooms and 2 king bed rooms and they only gave us 1 double bed room and 3 king bed rooms. The rooms are COVERED in mosquitos. We spent so much time killing them just so we can get a decent night sleep. They had to fumigate our rooms twice. The walk to every restaurant and the main pool is very long and the golf carts are very hit and miss. Even if they do come, they are full and won't stop for you. The food was TERRIBLE! Practically inedible. Everything was cold or was cheaply made. Absolutely disgusting. My whole family was starving the whole trip. The only decent meal we got was quesadillas at the zip line base camp OUTSIDE of the resort. Another thing to note is that you cannot make restaurant reservations until the day you check in, which is too late because every restaurant is fully booked. They don't take walk-ins, leaving families to eat at the buffet with very gross food. To top off the whole experience, it rained during our stay and all of our rooms FLOODED! We got the private swim up rooms and the pool flooded into our rooms. The staff had a clean up crew that came and swept the water out of the rooms, as if this happened often. We talked to multiple other families that had the exact same experience and will never be coming back. read more

To start with the resort is beautiful, however this is by far the strictest and un accommodating resort I have visited, i have stayed at three other resorts on my visits to cancun, below are the problems you may face. Dated June 30th, 2024. While l understand that i share the resort with others there was a few issues. 1. no personal music can be played at/around the resort. (they will threaten to kick you out) 2. the beach bar/restaurant within arms-reach of the pool does serve you unless you are dry and clothes in business casual. 3. transportation to and from the sister/brother resorts is free but are hard to come by. should you succeed the workers will attempt to extort you for additional compensation. 4. all excursions were not as advertised. example: atv rides booked for 12 upon arrival the guide told us only half of our group would be able to ride after spending 120$ a person. 5. restaurants are booked out 1/2 - 2 days in advance allowing your only option to be the buffet. In conclusion, the resort is very un-accommodating. and would recommend instead of moon palace Nizuc. read more

Our family visited this Resort back in October and we booked through Costco. Our trip was simply amazing. Great service from any one that we encountered there. We ate at almost every restaurant and all of them had amazing food options. Just keep in mind that portions are quite small. But we preferred that because that meant we got to try many different dishes on the menu which is not something my family is accustomed to. Our rooms were a bit small but considering we didn't spend that much time there it was fine. Air conditioned worked too well because most nights we were so cold we had to raise the temperature a little bit. Having the option for 24/7 room service was amazing. Definitely something that we really really enjoyed. Overall the moon palace resort was an absolute dream come true to stay at. I have so many photos and videos because when I was there I just couldn't believe how beautiful the resort is. read more

We are on site. We confirmed multiple times the Flow rider was first come first served but now it is under maintenance. We asked about restaurant reservations ahead of time were told we could do on-site so we could not get for first couple days. Also, paddleboards are also not available as "they don't have permit" contrary to website. We have followed up with guest relations on site about issues but they are waiting for management to get back to them. It is our second day with not response. Very frustrating. Very disappointing. read more

This was the 5th Cancún hotel I been to, and was supposed to be the fanciest according to prices. This was such a disappointment. There are like 5 different levels of memberships, and you are made very aware if you are not the highest level of membership. You can't sit in certain places, like we couldn't reserve a restaurant for 2 days in advance because priority goes to the highest level members. Coffee has a 30 minute wait to order, all restaurants accept buffet has 1 hour minimum wait. There is also no beach. Service is mostly not good. We did have a couple nice waiters who were tipped generously. Room service was very good. This hotel definitely felt like a snob hotel, with very frustrating set up for regular people who didn't pay for a high level membership. When I set on the wrong chair a worker came up and told me to move as I'm not at the right level of membership to sit there, I offered to pay for the seats as there were no others available. The lady was so rude, and gestured with her hand that I'm at a low level and I can't sit there. Truly a crazy experience for such prices. read more

Do not stay there!!!!!!! Worst experience ever Carlos should be fired. They allow him to work there . A joke . Save your money Don't stay at the grande .it's a joke!! Do not stay there!!!!!!! Please don't be fooled Beach smells, walls paper thin , can't eat and Carlos at pizza restaurant is the rudest person I have ever met. Get a check in customer service. Never level of cluster Same your money Do not stay there read more

I stayed at the Moon Palace Sunrise for 7 days. For those of you who do not know there are 3 connected resorts, The Grand, The Nizuc & The Sunrise. Yes the property its self is located on beautiful land surrounded by lush vegetation. The Sunrise's rooms really weren't anything special, they were outdated and in need of maintenance upgrades. Our room had a moldy smell, which simply wouldn't go away even by airing out the room. I won't nit pick by mentioning the issues with maintenance. I will include a photo of the stained sheets that house keeping provided on the bed. Unfortunately the linen is simply old and on three occasions we had to remove and exchange them from the linen cart in the hall way due to what appeared to be blood stains. The last thing anyone paying for an A. I. resort would expect is to be startled by loud hammering in your neighboring room. (And No its not the hammering of a honeymoon suite) A maintenance crew was working on plumbing to my adjoining room. When I contacted the "public relations" rep "Belen" she insisted that I relocate from my room, which happened to be very close to the pool and beach. She tried convincing me to switch to a room toward the rear of the property. When I informed her that since I am an owner with the time share affiliated with the Moon Palace I was simply going to notify the corporate office. This seemed to change her tune and she told me she would speak with the maintenance supervisor and attempt to convince him to stop. Long story short I had to actually track down a manager hours later to get them to stop with the noise. The service at the pool was terrible. If you wanted to order food or drinks you had to wait a half hour for a server to even come to you. The place is just too big with not enough workers tending to the patrons. Your best bet is find a chair near the swim up bar and order drinks and food from the bartenders. Ok last complaint the beach area...Unfortunately this resort is protected by a reef so this means tons of sea grass washes up to shore and about 50 feet off shore. If you do choose to wade through the water drag your feet, we saw sting rays everywhere. Unfortunately I only went in one time. Tons of non swim-able beach. We ultimately ventured into hotel row in Cancun for some day beaching time. Ok now the good news. The restaurants were beautiful and the food was good but nothing to brag about. Ok the highlight. If you have the misfortune of coming here you have to go the spa and water therapy treatment at the golf course. It was pretty amazing. Lastly I want to thank a worker named Genesis who was truly the only person my wife and I found affiliated with the Moon Palace Sunrise who exemplified customer service. Nope we wont be returning. read more

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