I am extremely unhappy with the lack of customer service responses from this company and their representatives. Over 2 months ago We were "sold" through a hard sell tactic to purchase over $10,000 of landscaping and pay for all of it entirely in advance. After 45 days of little response a crew did finally show up and planted. But they did not have a $1,000 plant. I cannot get an answer on whether we will ever receive the $1,000 plant but in no way will they refund my money. The planting crew was great. The management and sales come off as grifters. DO NOT USE this company. If you do you risk losing money. read more

Moon Valley Nurseries - $,1,000 plant? - Nurseries & Gardening Near Me - Carrollton, Texas

Brandon Riviera dud a great job for us. Excellent plants and installation. Very knowledgeable. Highly recommend them. We will use them again. read more

Brandon Rivera and his team did a good job removing my dead palm trees and replanted new ones. He and his team was very professional and took care and respect of our property while installing. Also provided good advice on how to care for them. read more

Moon Valley Nurseries - Sabol Palms - Nurseries & Gardening Near Me - Carrollton, Texas

We are very happy with our experiences with Moon Valley. We worked with Stephen Blackwood on the second phase of your extensive landscape plan. He was very helpful with rounding out and complimenting phase one . He was always attentive, enthusiastic and considerate. He was delightful to work with. The project was completed, early and on budget! We highly recommend Moon Valley Nurseries and working with Stephen Blackwood! read more

5 stars to Thomas. I live in Denton and needed a new palm and services to remove my old one. Thomas helped me through the process so I did not have to drive 40 minutes one day back and forth. This was a smooth purchase with a quality product from someone who knows the business. I am thankful for his service and help. read more

I went in looking for a crepe myrtle. I was introduced to Terence at the Carrollton location. From the moment I walked in everybody was so helpful and so nice!! They had a gorgeous and large amount of beautiful trees!! I was able to get the crepe myrtle I wanted, we were able to get it scheduled for the following Friday, and on the day of delivery and planting I was contacted by their crew member to let me know they were on their way they actually came earlier than the predicted window time frame. They got straight to work and I believe for in and out within an hour and my tree looks absolutely amazing!! I worked with Sydnee in quality assurance and she was so great and friendly. She answered any questions I had before delivery and after! I will definitely be coming back!! I highly recommend the Carrollton location and its staff!! read more

Moon Valley Nurseries - My beautiful crape myrtle that was delivered and planted by Moon Valley!! - Nurseries & Gardening Near Me - Carrollton, Texas

I walked into this nursery not knowing what to expect. I needed to redo my front landscaping and needed some professional advice. Thomas approached me and after speaking to him for a few minutes, I knew I had come to the right place. He was very friendly, knowledgeable, and respectful. I only had a small idea of how I wanted my landscaping to look, but Thomas understood immediately. We walked the yard, and he pointed out plants and shrubs for me that he thought would fit the bill. By the end of the visit, I had decided I wanted to have them do the plantings and the annual service they offer. I am going to be renting out my home and will not be close by to keep an eye on the property. Their service will provide me with a level of comfort. Thomas came to my home and together we flagged the property to determine which plants would go where. He offered a lot of help, but also took into consideration my opinion. I also want to praise Stefani who provided support from their home office in each step of the process. I have owned four homes since 1975 and have always done my own landscaping. Too bad Moon Valley nursery wasn't around to help me then! read more

They've got the best plant material. Andrew was able to get me the trees and plants I wanted and even searched for them like a trooper through other sources. Robert supervised the plantings. And this guy knows his plants! He even suggested better irrigation and gave me some tips for the best outcome for my new landscape. They've been great! I highly recommend Moon Valley. I was excited to know they're also in Palm Springs, CA. We've got a home there and now I don't have to worry or look for other providers. Great material and fantastic people who care about your yard. read more

Christian came out yesterday for our tree "checkup". A most enjoyable and interesting visit. He gave us some great suggestions on how to care for our newly planted tree but even more impressive, offered some great advice about how we could improve our other landscaping. None of which we purchased from Moon Valley! Highly recommend Moon Valley and ask for Christian! read more

Reggie was so knowledgeable and helpful in assisting me in selecting some new shrubs. Very professional and personable. Will definitely be back! read more

my wife and i bought 8 bushes from Moon Valley Nurseries recently. Hawaiian Bill helped us pick out the bushes as we had full sun on one side of the house and shade on the other side of the house. Hawaiian Bill sat down with us and discussed what we wanted then showed us our options since we had different sun exposure. He explained to us how to apply the Moon Dust, Moon Juice and the landscape conditioner. Bill was very very helpful understanding this is an investment so our home has curb appeal. Hawaiian Bill provided wonderful customer service and was very knowable. We will return to Moon Valley Nurseries and ask for Hawaiian Bill for future nursery needs. read more

Conner was a fantastic partner. He was very patient and answered our many questions. He gave us a lot of useful information to think about for our landscaping. Definitely will be back to work with him again in the future. read more

Fabulous service and selections. Scott and Reggie not only answered all my questions about my issues with my lawn but made excellent suggestions. They offered to come to my home to make a plan for landscaping making the process easy to have a beautiful yard. Thanks guys. I look forward to working with you. read more

Stopped in to see what they had and I am so happy we did. Zach helped us and was fantastic!!! Everything we saw - was extremely healthy and thriving- 7 acres worth!! Zach was super nice, friendly and professional. We purchased desert roses and 2 beautiful tropical hibiscus- all of them are super healthy. They have an enormous selection of trees , shrubs etc. Customer service is important to me and they do it right!!! I will return soon read more

If you are looking for quality trees, service and low prices, you need to visit Moon Valley. David helped me from choosing the right trees, offering delivery and planting. Moon Valley offers a one year warranty for a low price. Don't go to one of those flower nurseries that haves a few overpriced sad trees, head to Moon Valley first! You can tell the quality of Moon Valley trees as they are gown in their own nursery. Don't settle for sick, thin, sad trees. Just look here first. You will be amazed. Though there were many contractors here buying trees, David took the time with me, just a single purchase, to explain in detail my tree purchase, installation and extended care. E-mail David at dcarvajal@mvncorp.com. read more

Moon Valley Nurseries - Nurseries & Gardening Near Me - Carrollton, Texas

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Excellent local nursery was such a wide selection. The customer service was top-notch. They answered all our questions and help us find exactly what we wanted. read more

Moon Valley Nursery was professional, knowledgable, and wonderful to work with. My husband and I were looking to purchase shrubs and trees to redo our entire front lawn and they were very courteous with us throughout the whole process. Took the time to educate us, show us around, and help us find the perfect trees and shrubs to match our vision. That attention to detail and desire to excel continued during the planting process. They went above and beyond for us and we appreciate every bit of it. On top of that, our lawn looks amazing now and we are so excited for our new, healthy, and beautiful plants. Would definitely recommend Moon Valley Nursery and will be coming back for all our future plant needs! read more

I own Brazos RV Resort on the Brazos River in Texas. It is an RV park with two cabins. Each RV lot has identical flower beds planted by the entrance. I insist on uniformity in landscaping. I have two lots that do not have shade trees. I called Moon Valley and told the saleslady I am 67 years old and require trees at least 10 feet tall because I will not live long enough for a smaller tree to grow. I purchased two trees from Moon Valley, a Magnolia, and a Choctaw Pecan. I purchased trees at least 10 feet tall. They would fit in uniformly with both being tall. Moon Valley missed the appointed times and dates for the delivery two times. They failed to give me notice until the last minute. Then on the third try, they arrived when I could not be there. I had a tenant meet them and show them where I wanted the trees planted. When I was able to come to inspect the trees I found a nice magnolia tree that met the 10-foot tall requirement. The pecan tree was around 5-foot-tall with a broken limb. I complained and was told I did not specify the height for the Pecan tree. I have asked them to remove the tree before the roots begin to grow. They refuse. I do not recommend these people. After this, I looked at the BBB reports and looked up Moon Valley's litigation history. This appears to be their way of business. I do not recommend using them. Check the internet for complaints and lawsuits before you purchase from them I wish I had. read more

Thank you John (Grapevine location) for a great experience and all the helpful information. My husband Domingo Purchased a beautiful tree!!! read more

I would like to say Thanks to William Crawford (MVP) tech. William was very professional and very informative, answering all of my questions to my complete satisfaction. He explained the process of caring for my ash tree in detail and clarity. This young man truly understands the process/application of Quality Customer Service. We are very glad we choose Moon Valley Nursery for our tree purchase. Ruben O. Mendoza Sr. read more

Previously received service that was not the best. But today the rating goes up 2 stars because of Chris and William. We had our first MVP visit for our new tree bought in Feb. They did a good job and were very informative and professional. They also alerted me to scale on my crepe myrtle. THANK YOU CHRIS AND WILLIAM! read more

I had a wonderful experience here. Megan was very friendly on the phone, and she took care of us completely. She listened to our landscape goals (a bit of a front yard do-over!), had us text photos of our front yard landscape areas, and then she and the team helped us design a plan within our budget. The bushes and plants look beautiful, and we are so happy with our experience. They have a huge selection and can help you every step of the way!! read more

Visiting this nursery changed my whole perspective on garden needs! All the employees were extremely knowledgeable and helpful! Went on a hot day and was given water and checked on. Thank you Preston for your information on fertilizer and what works best for my yard! Thank you Moon Valley Nursery! read more

We feel truly lucky to have found Moon Valley Nurseries. From the personal consultation by Zach who worked tirelessly to help us make the right selections and health with our many changes, to Juju, our planting crew manager. Customer experiences that are positive are very hard to find these days, and i can't compliment this entire team enough. The plants were better than expected, and there was so much care in the planting and feeding. We finally found a nursery that is more than competitive in pricing, offers plant guarantee and goes above and beyond on customer service. read more

Moon Valley's Carrollton branch is a great business to work with. We needed to replace a tree and Stefani Maughmer assisted us every step of the way and provided regular communication. Brandon Rivera and his team did an outstanding job planting the tree and providing instructions for care. A great experience and I highly recommend them. read more

6 months ago I purchased a very unloved little house in Denton. I have been battling cancer and unable to do any gardening and the climate is not one I was familiar with. I had seen the beautiful palm trees on their site and decided to stop. I was greeted by Nathan Ford whose design concepts, plant knowledge and care for my budget were fantastic. I could not fathom I could be so lucky. We picked the larger plants together and I trusted him to pick the rest. David the manager was also fabulous. Everything was delivered on time, the plants he chose for me were excellent and the design exceeded my expectations. I would recommend this location as well as Nathan and David to all looking for sound advice and beautiful, healthy plants. I am so grateful. read more

Excellent service! I worked with Leighton to remove 2 magnolia trees and two stumps from our yard. They were on time, professional, and went above and beyond. Not only did they do those tasks, but they even removed the rocks around the trees and moved them by our side fence! They evened out the ground and the end result looked as though no trees nor stumps were ever there! Leighton was amazing to work with and have made us a Moon Valley customer for life! read more

Such a disappointment from Strongs nursery. This has now become a large tree, commercial nursery with none of the tropicals that Strong offered. The staff knew very little about any of the plants and kept on pushing items they had on the property versus what would be appropriate for my yard a needs. What was once an incredible nursery for Dallas now no longer exists. read more

OUTSTANDING NURSERY! I am blown away by the level of service and expertise I received from Moon Valley Nursery. If I could give Zach ten stars as a rating I would (Carrollton location). Zach was professional, really informative, thorough, an excellent listener, and so respectful of what I was trying to accomplish in my yard. Zach's customer service was top notch AND the selection Moon Valley offers is quite impressive. I will absolutely use them again! (I rarely write a review but am just so pleased I could not write this fast enough.) read more

In the years that we had a home in Phoenix, we were regular customers of Moon Valley Nursery. We were happy to see them open here with some of their people from established locations moving here to hire, train and oversee operations. My experience with them is that they listen, ask questions and offer good advice on what best suits your needs. They have helped us avoid potentially costly mistakes. Their house brand products are high quality and effective. Try their Moon Juice as a plant starter when you are putting in new landscape. Now that they're in town, I don't care if we're halfway across town in Frisco, we're heading there. read more

This was a easy and great experience. Alyssa and David were knowledgeable about all the plants and trees onsite. They recommended items that I believe would work great for my landscaping. They were not pushy and willing to work around my budget. Honest and FINALLY some place with a warranty. read more

Very friendly and knowledgeable. Not pushy at all! Very available and nice to deal with. Anxious to see what these Moon Products are all about. Our yard will be a great test!! Very open with contacting for exact questions/support and help!! Thanks in advance...!! - Tammy and Edgar read more