After years being responsible for providing caregiving and establishing services for my mother and…read morenow my sister, who requires 24 hour care, I highly recommend CrossRoads for home care services. My sister was in an assisted nursing care facility for 6 months, and the thought of her continuing to reside in a similar environment was heartbreaking. While there, the numerous and almost monthly visits to the ER due to UTIs, inadequate doctor and care oversite, lack of consistent and timely drug and therapy services was truly unacceptable for her health. My sister is now living with my family in our home, and CrossRoads has allowed us to find an alternative path to her care along with using other support teams. From CrossRoads, we received scheduled physical, occupational and nursing services. Their exceptional services have allowed my sister to remain in a home environment and us to build a secure loving environment for her long-term care. I have used other home care services, and would consistently request for CrossRoads services. Her medical needs are addressed by a caring, effective, reliable, proactive and incredible staff at CrossRoads. I could not have asked for a better team to help with this unprecedented emotional and physical challenge my family has undertaken. Our physical therapist Jason, engages, motivates and physically prepares my sister for mobility and flexibility and encourages her to maintain and maximize her existing mobility. My sister enjoys their conversations. He is responsive, consistent and timely. We could not have asked for a better partner in providing the physical and emotional support my sister and my family require. He is simply the best and anyone would be lucky to have him on their team. I worked with Shanel, nurse and case manager, for both my mother's and sister's home care. She is incredibly responsive and experienced in addressing the medical needs that arise. She is proactive in recommending solutions and next steps, all of which provides assurance that as medical needs arise, they will be addressed immediately. Shanel de-escalates the stress and uncertainty surrounding medical situations. Shanel provides the confidence that home care is a viable and very workable situation in partnering with my sister's medical team. It's very obvious that Shanel enjoys her work and patients, and truly focuses on the customers' needs. When my sister arrived at our home, Sabrina, Occupational Therapist, immediately identified tools, equipment and recommendations that provided additional comfort to my sister and to our family and support caregivers in mitigating our physical demands. She was incredibly efficient and facilitated accommodating our needs immediately with her experience and resources. I feel our sister received the best care from Sabrina and CrossRoads in tailoring our home as effectively as possible in maximizing my sister's care. Equally important as the effective direct skills of the CrossRoads staff, is the intangible support they provide my sister and to us. We don't feel alone in caregiving, many times a heartbreaking process. We feel there is an incredible team available to support the care of my sister. My sister is engaged and enjoys interacting with the entire staff providing for good moments.

My husband is weak, has been wheelchairbound for over a year, and is now in considerable pain from…read more bedsores and serious edema among other nasty problems. We've had excellent care from Caroline Noel, Physical Therapist, and Serge LaFuente, RN. Both visited regularly and were super sensitive to my husband's needs despite the fact that he is a "difficult" patient. The nurse in particular has devoted extra time to us, and seems determined to see evidence of healing. Our physical therapist, Ms Noel, seemed to have a special understanding of my husband's situation that helped reduce his pain whenever she visited. I also appreciated Kyle Yenko 's friendliness and care for our situation.

Incredibly brilliant doctor, but I think she has RETIRED from practice! How I miss her intelligence…read moreand sensitivity! She is one of a kind! I now live in Pasadena, but I would fly anywhere to consult with her again!!

THE BEST! Dr. Kutzcher is everything you would want in a primary doc- timely, concerned, kind and…read morethoughtful. I feel privileged to have her be my primary

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!

This review is long overdue but I have to share how amazing Homenest was for our family. My grandpa…read morestarted having frequent falls and was in and out of the hospital, and we were desperate for help. After calling several places, we finally found Homenest - and they were a true lifesaver. From the very first call, they were not only quick to respond, but also so kind and understanding. The caregivers were all super skilled, but more importantly, compassionate and patient with my grandpa. They made him feel comfortable and safe during a really tough time for our family. I honestly don't know what we would've done without them. I can't recommend Homenest enough. They made a really difficult situation so much easier for us.

Highly recommend Homenest! My grandpa had dementia, and it was very difficult for our family…read more During a very hard and stressful time for our family, Homenest was able to provide us with multiple caring, patient, and professional caretakers. They were very communicative through it all and always offered solutions during challenges. I appreciate everything Homenest did for my grandpa and for my family. Could not recommend them enough.

This review meets Yelp's review standards and/or guidelines and contains opinions with facts and…read moreobservations to support. No threat is intended or implied. Writing this review gives me no pleasure. I had high hopes in coming to this clinic, white-glove treatment with 24/7 access. What was offered would be less than a HMO or Medi-Cal, basically bottom of the barrel care where you need to be your own advocate for proper care and protection of private medical information. ISSUES WITH WHOLE FAMILY MD HIPAA VIOLATIONS By law privacy must be maintained and to include yearly classes need to be held and documented. I doubt this is the case. If it were, these violations would never have happened. Add to the mix of sharing my personal information and records to a 3rd party, another infraction and a completely stupid one. There are multiple Tier 4 violations and a few Tier 2. To give you an idea of the severity, Tier 4 violation is "willful neglect", where no attempt has been made to correct the violation. $50,000 minimum per violation up to $1.5m max and from 5 to 10 years in prison. https://hipaatrek.com/hipaa-violations-fines-penalties/ https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf RECORDS AND DOCUMENTATION I have asked for nearly 4 months for records and have been ignored each time. refusal is not is not a legal option for Whole Family MD. Public Records Request Gov't. Code § 6250 et seq https://www.cpuc.ca.gov/record_requests/ Health and Safety Code 123100 https://www.mbc.ca.gov/Consumers/Access_Records.aspx Law requires physician to document in the chart the date of request and the reason for refusal. This information must be passed to the patient. Thank god for EMR's to determine if this ever occurred.  BILLING Without your knowledge or required expressed permission, WF MD will bill on your behalf. In order to do this legally, Whole Family MD is required to have a signed document that is explicit for intent. Clinic management refused to provide proof of a signed document.

I have been part of the Whole Family MD practice for over 10 years and consider myself fortunate to…read morehave found them. These are doctors that take pride in old-fashioned, patient focused, thoughtful care. All the doctors are first class. I see Dr. Christina Peretz and she is excellent. Annual wellness visits easily run 90 minutes and cover not just the exam but any concerns/topics I want to discuss. I have never felt rushed. I have found her to be thorough, knowledgable and responsive (she was quick to get an opinion after I emailed an x-ray from an injury sustained in a remote location outside the US). Her referrals have always been spot on. I trust her completely. In addition, the front office staff is responsive, professional and helpful.

The visit felt surprisingly collaborative, especially when it came to deciding what was actually…read moreworth addressing first. I appreciated being given clear choices rather than feeling like there was only one way to handle things. The office had a quiet, comfortable atmosphere, and everyone I interacted with was considerate and professional.

Dr. Avril Swan of Whole Family MD is a concierge physician and she is the gold standard in…read moreprimary care. You can't find better health care anywhere. She considers her patients to be partners in creating personalized health care. Since Ive been seeing Dr. Swan my health has improved DRAMATICALLY. Her front desk and office people ( Gaby and Rhedora) are kind and efficient and they get stuff done in a timely manner. This concierge medical practice is a lot less expensive than many that are out there. And for a reasonable fee I am experiencing the finest health care in my life!

Dr. Hom has been taking care of my mom as her primary care doctor and we followed her from SF to…read morePalo Alto back to SF. We could not has for a better, caring, thorough and professional doctor. She takes her time, listens to you and thorough She is by far the best doctor. I highly recommend her if you are looking for a doctor who cares.

Dr Hom is an exceptional doctor. It took a few months for a first appointment, and since then her…read moreoffice has offered good care and follow up. Dr Hom herself is warm, caring, very knowledgeable and listens well. I trust her advice. In this pandemic era when nothing works easily, I'm fortunate her team is responsive as well (weekdays). I suggest they are best messaging in the my health online even more so than phone. Our primary care offices have taken on such undue burdens this year. I wanted to write a review to let Dr Hom and her staff know it means a lot to us they are working hard, are responsive and trying their best.

Lisa is incomparable!! She is awesome ! She totally humanizes doctors!…read more Melissa is superb !! Very competent and knowledgeable!

I found Dr Capaldini to be negligent and uncaring. I came to her as a "concierge" patient as I…read morecouldn't find a doctor who accepts Medicare. First session went fine although her friendliness was over the top. Second session: in a rush, borderline rude, does not bother to listen to my heart or lungs A few weeks later I called because of deep pain in my stomach. Left a message, never returned the call. Asked to refill meds: neglected to call the pharmacy. Avoid.